When the Clock Strikes Murder NYE Cruise

TERMS & CONDITIONS

You will receive your Order Confirmation via email straight after booking.

A second “Boarding Instructions” email will be sent a few weeks prior to the cruise which will contain specific details, boarding instructions and important travel documents:

- Schedule
- Pier Location
- Directions & Specific Route
- Boat Ticket Vouchers
- Pier Boarding Pass

Please check the details carefully and if there are any issues, please contact us immediately on 020 3805 9794, so that we can have them resolved in plenty of time before New Year’s Eve.

**It is your responsibility to inform us if you have not received your “Boarding Instructions” email within the specified time-frame.**


Cancellation Policy
No cancellations. All tickets are non-refundable.

We reserve the right to substitute another Boat and, if necessary, for reasons beyond our reasonable control, to cancel or amend the booking in any way, but we will not in such circumstances be liable for any loss, damages or other expenses whatsoever incurred by you due to such substitution, or cancellation or amendment.


Fireworks - we do not guarantee views
We do not guarantee views of any fireworks during the cruise.

The fireworks are organized by a third party and the display itself is outside of our control.

As long as the fireworks display goes ahead, then we will moor in the middle of the River near Westminster or Hungerford Bridge to view the fireworks at midnight.

No refunds will be offered should the fireworks display be cancelled or visibility impacted due to weather, industrial action, or any other circumstance beyond our control.

No refunds will be offered should the fireworks display be cancelled for weather, industrial action or any other item outside the control of Thames Cruises London Ltd and/or the Operating Company.





Schedule
The cruise runs to a very strict timetable and unfortunately we cannot wait for any late arrivals.

It is your responsibility to arrive at the pier in plenty of time for boarding, the streets and public transport will be extremely busy and densely populated. We would advise that you allow extra time for your journey and that you check the Transport For London Website for all travel information, tube, train and road closures.

Please be advised that once the boat departs, it cannot return to the pier to collect passengers, and refunds will not be offered in such circumstances.


Amendments
We don’t accept any any changes or amendments.


Seating Arrangements
Dining is arranged at shared tables. While we make every effort to seat parties together, please note that exclusive/private tables are not available on this cruise.


Dress Code
Dress to impress!
Think Hollywood glam, black-tie. Dress for a night of elegance, sophistication, and celebration.


Accessibility
The Driftwood Boat is wheelchair accessible.
We request that you inform us of special needs or disabilities at the time of booking in order for us to meet any personal requirements.


Smoking
Smoking is permitted on designated outside areas only.


Age Policy:
This event is designed for adults (18+). However, we may allow guests aged 14–17 to attend by prior approval from our office. Please contact us before booking if you wish to bring guests under 18.


Inclement Weather
The Thames New Year’s Eve Cruises operate regardless of the weather unless in conditions of poor visibility. The Captain will make the decision on the day if the cruise will not operate. You will be informed of your options on the day if this affects you. Our vessels are closed in so you will not be affected by wind, snow or rain.

Photography and Filming Disclaimer
Please note that photography and filming may take place during your cruise for promotional and marketing purposes. By attending, you consent to your image being used in our marketing materials, including social media, website, and other promotional platforms. If you have any concerns, please notify a member of staff before or during the event.


Complaints Procedure
We always strive to deliver the highest standards of service and want every guest to enjoy their experience. If you have any concerns during your cruise, please bring them to the attention of the onboard manager immediately so that they have the opportunity to resolve the issue at the time.

Any formal complaint must then also be submitted in writing to us within 7 working days of the cruise. Please include your booking details and a clear description of your concern.

We regret that we cannot accept liability for complaints that are not raised during the cruise or not submitted within the timeframe above, as this prevents us and our operators from properly investigating and addressing the matter.


We operate under the Tour Operators Margin Scheme (TOMS).