Twilight River Cruise

Booking conditions relating to COVID-19

The safety of our staff and passengers is our main concern, so we will be following Government guidelines when operating. We ask that customers familiarise themselves with the guidelines before boarding and adhere to these guidelines at all times when on board.

Coronavirus (COVID-19): Meeting with others safely (social distancing
From Monday 14 September, when meeting friends and family you do not live with you must not meet in a group of more than 6, indoors or outdoors.
We can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. This rule will not apply to individual households or support bubbles of more than 6 who will still be able to gather together.
A booking which consists of more than 6 people and is made under one booking name/reference will not be accepted.
Each booking will be limited to a maximum of 6 people per table to ensure that a safe social distance of both guests and staff is respected and maintained.
The distance between tables has been increased in line with government recommendations for social distancing (1+ metre apart).
You will be given your table number on arrival to the vessel.
When away from your table or walking around the vessel please wear an appropriate face covering, adhere to social distance guidelines and follow instructions on signs on the pier and vessel.
The main booker will be asked at the time of purchase to provide their name and telephone number to assist with contact tracing. Contact tracing data will be held securely in compliance with GDPR and will not be used for marketing purposes.
Table service only. You can order drinks via an app on your phone or with a waiter/waitress. Drinks will then be delivered to your table. Customers cannot order drinks at the bar.
Mandatory hand sanitising when boarding the vessel for all passengers and staff. We have installed numerous hand sanitiser stations throughout the vessel that should be used frequently.
Customers should bring their own mask or will be provided with a face covering when on the pier prior to boarding. Masks are mandatory on entering the pier, in accordance with TfL terms and conditions.
When on the pier we ask that you adhere to the two-metre guideline. The queuing point will be established outside of the pier entrance gate. When on the vessel we ask that you adhere to the 1+ metre guideline.
Please follow instructions on signs on the pier and vessel.
All passengers are subjected to mandatory temperature checks upon access to the vessel.
Any passengers showing signs of symptoms of COVID-19 will be refused entry to the vessel.
Music will be kept at a volume in line with current Government guidelines
All bookings are subject to vessel transfers and/or operational changes.
We operate a strict over 18’s policy. Valid proof of identification is essential for EVERY customer. No identification will result in refusal of admission. A valid Passport or Driving License (full or provisional) is the only accepted form of ID.
Contactless payments will be encouraged. We accept both cash and card.
Food is not included with this cruise. Please note that food and/or drinks are not to be brought onboard.
Boarding begins at least 15 minutes before the departure time. No return for late passengers so please arrive on time.

1. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, DesignMyNight (WFL Media Ltd) and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
2. Tickets are issued subject to the rules and regulations of the venue.
3. Please check your tickets, as mistakes cannot always be rectified.
4. Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.
5. The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
6. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
7. We regret that tickets cannot be exchanged or refunded after purchase.
8. Tickets are sold subject to the venue or promoter's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
9. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, DesignMyNight or one of their authorised sub-agents, it will become voidable and the holder may be
refused entry to or ejected from the venue.
10. The venue may operate a No Smoking Policy.
11. The promoter, venue management and DesignMyNight accept no responsibility for any personal property.
12. The event listed on the purchased ticket is strictly for ticket holders who are over 18 years of age. Identification may be required.