Christmas in the Clouds: Jingle Brass, live concert at The View from The Shard with South East London’s Finest Brass & Drum Collective

1. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, DesignMyNight (WFL Media Ltd) and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
2. Tickets are issued subject to the rules and regulations of the venue.
3. Please check your tickets, as mistakes cannot always be rectified.
4. Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.
5. The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
6. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
7. We regret that tickets cannot be exchanged or refunded after purchase.
8. Tickets are sold subject to the venue or promoter's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
9. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, DesignMyNight or one of their authorised sub-agents, it will become voidable and the holder may be
refused entry to or ejected from the venue.
10. The venue may operate a No Smoking Policy.
11. The promoter, venue management and DesignMyNight accept no responsibility for any personal property.
12. The event listed on the purchased ticket is strictly for ticket holders who are over 18 years of age. Identification may be required.

Additional venue terms and conditions.

Food and drink
Only food and beverages purchased in The View may be consumed in The View except during specific approved events. Food and liquid in open containers cannot be brought into The View.

Such restrictions are waived where such food or drink is required for medical reasons or for infants.

SVGM will make every effort to ensure that inclusive food and drink items advertised as inclusions of each package are available. However, SVGM reserves the right, in its absolute discretion, whether for safety reasons, stock availability or otherwise, and with or without prior notice, to change product inclusions and offer a suitable alternative of equal or greater value.

Photography
SVGM may carry out photography and/or video recording and/or other monitoring in The View which may feature Visitors. You agree that SVGM or any authorised third party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright and all other intellectual property rights in these materials rests with SVGM or such authorised third party (as the case may be).

You further accept that such images may be stored on a database and transferred to third parties in conjunction with security and marketing procedures undertaken by SVGM. Such usage and storage shall be in line with the Privacy Policy at all times.

Visitors are welcome to bring hand-held cameras and video equipment to create images and footage for their own personal, non-commercial use. We regret that tripods are not permitted onsite. Any media or commercial photography and filming must be approved in advance by The View from The Shard’s press office.

Flash photography may be used during your visit.

Health and safety
Visitors must remain within permitted areas and must adhere to SVGM’s health and safety procedures and guidelines and must follow any instructions given by SVGM or staff members at The View. A Visitor is, however, responsible for his or her own safety and for the safety of any accompanying children.

The View is located at a height which may cause vertigo, discomfort or nausea for some Visitors. SVGM accepts no responsibility for any harm or distress caused as a result of such conditions.

Entry to The View is by a lift travelling up to six metres per second. The change in pressure caused by the movement of the lift can cause ear complications for some guests (ear barotrauma). Guests suffering with a congested nose from allergies, colds, or an upper respiratory infection are more likely to develop barotrauma. This is an issue that is present with the use of many lifts and the View are not liable for any discomfort experienced through the normal use of the lifts.

Strobe lighting may be used in The View. The use of these special effects are intermittent, and while every effort is made to ensure the wellbeing of Visitors, SVGM does advise that if any Visitor has a pre-existing condition that could be exacerbated by exposure to any of these special effects, then these Visitors should not enter The View.

CCTV and other audio and visual recordings may be undertaken for security reasons, by accepting these terms and conditions, you agree that SVGM may use such images for the purposes of maintaining and investigating safety and security at The View and its vicinity. Such recordings shall be used, stored, transferred and destroyed in accordance with the Privacy Policy at all times.

Personal belongings
SVGM has the exclusive right to determine what items may be brought into The View. SVGM will not store any confiscated item, and Visitors will have no right to request the return of any confiscated item.

Visitors must keep personal belongings with them at all times. SVGM accepts no responsibility for the loss, theft or damage to any personal items.

Pushchairs cannot be taken into The View and a facility to store these free of charge at the Visitor’s own risk is provided near the ticket desk in the ticket hall. Pushchairs must be folded if stored in this area and no bags or coats can be left on the pushchair.

Large items, including bags, bicycles or large photographic equipment may be prohibited from being taken to The View. Such items cannot be left within the premises of The View.

It is prohibited to take into The View any weapons, fireworks, smoke bombs, glass bottles, flammable liquids or other dangerous articles which may cause injury. This list may be updated from time to time by us. This includes ceremonial items such as kirpans; however, a space may be provided for ceremonial blades, and they will be returned upon departure.

Behaviour
Unnecessary noise, (such as that from the use of radio sets, personal stereos and other electrical equipment), or any other antisocial or disruptive behaviour likely to cause annoyance to other Visitors or confusion of any kind is not permitted in The View and will result in immediate removal from The View or its vicinity.

Visitors must not engage in any conduct towards, or speak to, any member of SVGM or The View staff, agents or other Visitors in a manner which may offend, insult, intimidate or threaten any person on any basis whatsoever, including but not limited to race, religion, colour, ethnicity, gender or physical attributes.

SVGM reserves the right to refuse entry to The View for persons who have breached these terms and conditions on a previous occasion.

Low visibility
There will be times where the visibility at The View will be low or non-existent in particular weather conditions. SVGM shall not be liable to provide a refund, or for any loss or damage, direct or indirect (including for claims relating to the loss of enjoyment or for travel expenses) as a result of such low visibility conditions. On days of zero visibility and at the discretion of the SVGM Duty Manager, selected ticket types may allow the Visitor to request a voucher allowing re-entry at another date and time within three months if there is appropriate ticket availability.

Limitation of liability
Subject to clause 4, and other than liability for death or personal injury resulting from the negligence of SVGM or any other liability that cannot be excluded by law, SVGM shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation, for any distress, inconvenience or anxiety caused during the course of any visit for: any closure to The View; or evacuation from The View in the event of an incident or accident.

SVGM and its directors and officers accept no responsibility for any loss, theft or damage of a Visitor’s personal property. A Visitor will release SVGM from any liability for any loss or damage to personal property they may suffer in relation to his or her attendance at The View.

Force majeure
SVGM shall not be liable for any delay in performing, or failure to perform, any of its obligations under these terms and conditions if such delay or failure result from events, circumstances or causes beyond its reasonable control.

General
Smoking and vaping is strictly prohibited in The View.

This event is intended for guests aged 18 and over

Pets or animals of any nature are expressly prohibited in The View except for guide dogs and hearing dogs.

No ticket may be resold without the previous written consent of SVGM. If SVGM reasonably believes that a ticket has been resold without such consent, the holder may be refused entry to or ejected from The View without payment of compensation.

Any personal data which is collected or stored by us shall be subject to our Privacy Policy (full details of which are available here), which may be amended from time to time.

Please be aware that discounts may be given against some ticket types but these discounts can be withdrawn without notice.

Any use of our website shall be subject to our Website Terms of Use, which may be amended from time to time.

The View and its website is operated by the Shard Viewing Gallery Management Limited with company registration number 07870852 and VAT registration number 133 8878 80 (“SVGM”).

Any questions in relation to these terms or the Privacy Policy should be directed to the Head of Customer Services at The View from The Shard, 32 London Bridge Street, London SE1 9SG or by emailing enquiries@theviewfromtheshard.com.

We reserve the right to amend or vary these terms and conditions from time to time by notifying you or placing updated terms and conditions on our website.

These terms and conditions are governed by and shall be construed in accordance with English Law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English courts.