SKY GARDEN TOUR AND BREAKFAST

1. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, DesignMyNight (WFL Media Ltd) and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
2. Tickets are issued subject to the rules and regulations of the venue.
3. Please check your tickets, as mistakes cannot always be rectified.
4. Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.
5. The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
6. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
7. We regret that tickets cannot be exchanged or refunded after purchase.
8. Tickets are sold subject to the venue or promoter's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
9. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, DesignMyNight or one of their authorised sub-agents, it will become voidable and the holder may be
refused entry to or ejected from the venue.
10. The venue may operate a No Smoking Policy.
11. The promoter, venue management and DesignMyNight accept no responsibility for any personal property.
12. The event listed on the purchased ticket is strictly for ticket holders who are over 18 years of age. Identification may be required.
Making your booking
13. The party leader must be authorised to make the booking by all persons named on the booking and by their parent or guardian if they are under 16 when the booking is made.
14. A child under the age of 16 must be accompanied by a responsible adult over the age of 18 with a maximum of three children per adult.
15. By booking, holding or using an entry pass to access the Sky Garden, visitors agree to comply with these Visitor Regulations.
16. Ticket(s) are only valid for the time allocated.
17. You will need to present your ticket(s) at the appropriate entrance to gain entry to the Sky Garden.
18. It is your responsibility to check the accuracy of the details on your confirmation as mistakes cannot always be rectified.
19. Visitors to the Sky Garden [who have not booked a table in one of the dining facilities] must provide a list of all members of their party in advance.
Access
20. Entry to the Sky Garden is via the entrance on the south west corner of 20 Fenchurch Street, accessed via Philpot Lane.
21. Public access to the Sky Garden and its facilities is for valid entry pass holders and restaurant users only, during the published opening times.
22. Identification must be brought by each member of the party on the day of the visit and the identification must match the name on the reservation. Access to the Sky Garden will not be given where the appropriate identification is not provided.
23. It is your responsibility to arrive in time for your allocated entry time.
24. Visitors arriving before their allocated time may not be granted access to the Sky Garden until the time allocated on their entry passes.
25. Visitors who miss their allocated entry time are not guaranteed entry to the Sky Garden. Sky Garden staff will advise visitors who have missed their allocated entry time of the next available slot but at busy times it may not be possible to find a time on the same day in which case it will be necessary to re-book.
Security and personal belongings
26. Admission to the Sky Garden is conditional on security screening of all personal belongings. We may request visitors to remove individual items (such as mobile phones, laptops/tablets, belts, shoes, coats and jackets) from their bags or person to be scanned separately. We do not accept liability for any damage caused to any items during this process.
27. We have the exclusive right to determine what items may be brought into the Sky Garden. We will not store any confiscated item, and confiscated items will not be returned.
Open Terrace
28. We reserve the right to close the terrace at any time during inclement weather, security risk or health & safety risk.
29. Cameras cannot overhang the glass wall.
30. Selfie sticks, Tripod stands, Umbrellas cannot be taken onto the open terrace.
31. Helium balloons/ weapons/ alcohol / pocket knives are not permitted to bring into the Sky Garden
32. Visitors are admitted on the condition that they will allow themselves and their belongings to be searched and we ask you to allow 15 minutes to pass through security
33. Maximum of 3 children per adult. Children under 16 must be accompanied by an adult.
34. Sky Garden cannot take responsibility for poor weather, and no refunds will be offered if there is poor visibility due to weather conditions.