If I had my way I would give this no stars
Booked a pizza class x 2 in December paid the money for a class in January a week before the class I got a email the class was cancelled due to labour after trying to sort another date out we finally booked for this Friday 20th and could not believe it I received an email today the 18th to cancel the class what a joke this one was due to sickness how do you think you can run a class like this you should be ashamed of yourselves if you don’t have enough staff don’t book the classes.
Reply from DOUGH-IT YOURSELF PIZZA MASTERCLASS MANCHESTER
We are incredibly sorry that this has happened, and we completely understand how frustrating and disappointing this must feel.
Both cancellations were due to circumstances entirely out of our control, and unfortunately just an awful coincidence. This is absolutely not the way we usually operate — we very rarely cancel classes and always strive to deliver the experience our customers expect.
The first cancellation due to labour constraints and the second due to sudden sickness left us in a position where we simply couldn’t run the class safely or to the standard we hold ourselves to, and for that we are truly sorry.
We genuinely hate letting our customers down, especially more than once, and we completely appreciate why this has caused such frustration. We have dropped you an emailed directly, hopefully restoring your faith back in us.
Again, our sincere apologies — this is not the experience we want anyone to have.