The Castle Tooting

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Top Events @ The Castle Tooting

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Description

One of Tooting’s oldest pubs, The Castle has been part of the Young’s estate since 1832 and has an exciting history; American film actor, director and producer, John Wayne is known for frequenting The Castle in the 1940s. In the 1970s, the pub had an excellent reputation for live music and hosted the ‘Tooting Blues Club’. 

They have a contemporary yet cosy area at the front of the pub for relaxed drinks, meeting friends after work or just whiling away the hours. Behind the main bar, there are two gleaming Meantime ‘Brewery Fresh’ tanks that not only look impressive, but dispense fresh lager straight to the bar for you to try.

Their smart Restaurant area leads into the bright airy conservatory room known as The Orangery, both of which provide fantastic spaces to enjoy their fantastic food with full table service. A sociable Chef’s Table, opposite the kitchen pass is perfect for small drinks parties, dining and tasting events. They have a beautiful, big beer garden with a patio and al fresco dining options. In addition, there are eight heated huts with seating, two of which have their own fires and drink fridges.

Please note that our garden will be closed from 6th March, with the main pub closing on 20th March & both reopening on 24th March.

We invite you down to join us on Friday 24th March so we can show off our brand new look to you.

We look forward to welcoming you back!

What's on

To see all upcoming events view the full event calendar.


The Big London Bake

The Big London Bake

Various dates

Challenge your friends at London's first pop up bake off! All the ingredients are good to go, a top baker at your...

Info

None
No queues normally
Happily Affordable ££
Tooting
No Minimum Age
Wheelchair Access, Disabled Toilets
None

Hours

Day Open Close Notes
12:00 23:00
12:00 23:00
12:00 23:00
12:00 00:00
12:00 00:00
10:00 00:00
12:00 22:30

Location

The Castle Tooting
38 Tooting High Street, London, SW17 0RG

Area:
South London

View on Citymapper
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Menus

Drink Prices Price
Pint of Lager £4.45
Pint of Real Ale £4.05
Bottle of Lager (330ml) £4.65
Bottle of Cider (568ml) £5.30
Spirit and Mixer (50ml double shot and mixer) £6.70
Glass of Wine (175ml measure Large ) £6.30
Bottle of House Wine £17.50
Bottle of Champagne £30.50
Jaeger Bomb £7.65

This venue serves British, Brunch, Pub Food and Roast Dinner food.

A word from the chef:
HI, I'm Stuart Mills and have been cooking up a storm at The Castle since we re-opened in April 2014. My team of 15 chefs and assistants will ensure you of the freshest seasonal produce, cooked with care and beautifully presented. I look forward to being able to cook for you very soon!

Private Hire

Name Type Capacity
Seated
Capacity
Standing
Cost Min spend
Midweek*
Min spend
Weekend*
Mini Castles Outdoor Space 20 30 £50-£100 0 0
* The minimum spends are a guideline only and vary according to the day and time of the year.

(201 reviews) Show all Show fewer



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The quiz at The Castle is great - the food and drink tasting round was fantastic! visited The Castle Tooting on 24 May 2017
25 May 2017 by
5

Hired a semi-private area for our team drinks. Had a great night enjoy by all! visited The Castle Tooting on 19 May 2017
24 May 2017 by
5

Lovely venue, friendly and helpful staff, very accommodating; all this made for an amazing and memorable time! visited The Castle Tooting on 20 May 2017

Reply from The Castle Tooting

WOW! What lovely feedback, I couldn't ask for better. So pleased we met your needs and you had a great time with us, Hope you'll be back soon for more of the same. Best regards Chris Kemp General Manager
21 May 2017 by
5

It was lovely visited with my husband and two kids, only complaint I have is that I ordered green chilli curly fries from the burger shack and they were not spicy at all! More chilli next time visited The Castle Tooting on 20 May 2017

Reply from The Castle Tooting

Hi Great feedback, thank you! I will pass your comments on to the Burger Shack team so look into the recipe! You can always ask for fresh chilli and we'll provide. See you soon, Chris Kemp General Manager
21 May 2017 by
4

Really good night celebrating a birthday & engagement. Not ideal that there was only 1 toilet in use for men at some parts of the night leading to big queues but great night other than that. visited The Castle Tooting on 20 May 2017

Reply from The Castle Tooting

Hi Thanks for you lovely comments. It's a constant battle to keep our well used toilets in order. You wouldn't believe what people do and wonder why they break!! So glad you had a great time and hope you'll be back soon. Chris Kemp General Manager
21 May 2017 by
4

Quiz night is always a good night. My friends and I had a lot of fun. The host is great and the service is always top notch. Must say the shorter lady (that came to take scores and always has a headset on) is brilliant and the lady with the dyed red hair, such an asset to the team! visited The Castle Tooting on 17 May 2017

Reply from The Castle Tooting

Great! That's what a Quiz should be, fun! Quiztopher says thanks for the lovely review and he's passed your lovely comments to the two girls. We love Lou and Alice too! Chris Kemp General Manager
18 May 2017 by
5

Very pleasant and friendly atmosphere. The food was good. A nice evening had by all. Thank you. visited The Castle Tooting on 17 May 2017

Reply from The Castle Tooting

Hi You're welcome. So pleased we ticked all y our boxes and do hope you'll be back very soon! Chris Kemp General Manager
18 May 2017 by
5

Great food and service as always. visited The Castle Tooting on 14 May 2017

Reply from The Castle Tooting

Aw Shucks! Thanks for your great feedback. Chris x
15 May 2017 by
4

Delicious food. Prices high but worth the extra overtime to balance the budget!!! Welcome staff. Great environment. Service a little too slow. We will visit again. Recommended. visited The Castle Tooting on 14 May 2017
15 May 2017 by
4

Delicious food. Prices high but worth the extra overtime to balance the budget!!! Welcome staff. Great environment. Service a little too slow. We will visit again. Recommended. visited The Castle Tooting on 14 May 2017

Reply from The Castle Tooting

That's a great review thanks. I do hope you'll be back soon and you saw as value for money. Many thanks again Chris Kemp General Manager
15 May 2017 by
4

It was very good thank you you have a lovely pub with a good atmosphere. However I booked a table for 20 people and there was only room for 10, which was disappointing visited The Castle Tooting on 13 May 2017

Reply from The Castle Tooting

Hi So please you enjoyed your time here and apologies that your allocated space was not as expected. Hope to see you again soon! Chris x
14 May 2017 by
3

Food was mediocre pub food. No health options. Drinks were overpriced in relation to the experience and the fact that this is in not a club in central London. Confusing billing scheme where you are charged per shot and chase, splitting bills requires effort... The atmosphere is nice and the staff are friendly. visited The Castle Tooting on 10 May 2017

Reply from The Castle Tooting

Thanks for you feedback about the staff. Not sure what's confusing about paying your bill. It's the same everywhere? The vegan salad and vegetable soup are pretty darn health as is baked sea trout or the fricasse of vegetables. Sorry you didn't spot these on our menu, but gives you a chance to come again and try. Chris Kemp General Manager
13 May 2017 by
3

Great venue. Good service but wasn't really impressed by the food. visited The Castle Tooting on 05 May 2017

Reply from The Castle Tooting

HI There That's a shame. If you'd be so kind to elaborate more by sending a mail to castletooting@youngs.co.uk as we'd love to hear more. Kind regards Chris
09 May 2017 by
3

Love the castle, great venue , but the roast was not great. Gravy was very "neutral" in flavour and the potatoes were hard. A shame because I use the venue quite often f vast amounts of New Zealand Sauvignon Blanc and Prosecco visited The Castle Tooting on 07 May 2017

Reply from The Castle Tooting

Hi Sorry the gravy was not up to our usual standards. We were testing a new recipe. We didn't like it too much either! Hope you'll come back and gravy service will be back to normal! Chris Kemp General Manaegr
08 May 2017 by
3

Our time at this pub was great - the hut itself was perfect for us. However the toilets were out of order at times in the evening (extremely annoying for my guests to my birthday) and the queue for the bar was really long. They should invest in an outside bar for the summer months. visited The Castle Tooting on 06 May 2017

Reply from The Castle Tooting

Hi and thanks for your review! Saturday was the 4th busiest Saturday since we reopened so the toilets get abused and mean that sometimes they could be out of order due to abuse. We offer full table service outside so you should not have had to queue up at the bar and is why we don't need an outside bar. Maybe you were not aware of this? Apologies if you did not see your server. Hope you'll visit us again soon. Chris Kemp General Manager
08 May 2017 by
3

Really enjoyed our night out and the staff were very helpful and friendly visited The Castle Tooting on 05 May 2017

Reply from The Castle Tooting

Short, sweet and lovely. Thanks so much for your feedback. Come back anytime! Best wishes Chris x
08 May 2017 by
5

Really lovely dinner. Would have liked to have seen a beer card as, like a wine list, being told a ream of beer names is quite confusing if you dont know them all. We had to order several before we found one we liked as there wasnt any description and "very popular" isn't detailed enough. Otherwise very enjoyable. visited The Castle Tooting on 04 May 2017

Reply from The Castle Tooting

Hi Thanks for your lovely feedback. We are in the process of preparing our new booklet which will have all our beers listed, along with our new cocktail list too! Hope to see you back here soon. Regards Chris Kemp General Manager
07 May 2017 by
4

Brilliant experience, exceptional food and fabulous service. The Castle is a brilliant pub, serving great food. The pub most definitely cares about its customers! visited The Castle Tooting on 01 May 2017

Reply from The Castle Tooting

Well we couldn't ask for a better review. We're so glad you enjoyed yourselves and we hope to have you back here very soon. Kind regards, Junior Lindie Assistant manager
02 May 2017 by
5

Food was great and friendly service in restaurant and burger shack was fab, as usual the bar service was severely lacking ..,always the same!! visited The Castle Tooting on 01 May 2017

Reply from The Castle Tooting

Thanks for your feedback and glad you enjoyed. Sorry to hear that you have not had a good experience with the bar service but remember you can always order from your table! Regards Chris Kemp General Manager
02 May 2017 by
4

GREAT EVENING. STAFF WERE SUPER ESPECIALLY RESERVATIONS MANAGER visited The Castle Tooting on 30 Apr 2017

Reply from The Castle Tooting

Hi there, We are so pleased you had a great evening with us and thanks for a good rating an compliments to the booking manager, Kind regards, Junior Lindie Assistant manager
02 May 2017 by
5

Fabulous Sunday lunch, great food, attentive staff, a really good experience! visited The Castle Tooting on 30 Apr 2017

Reply from The Castle Tooting

Hi there We'd love to have you back too! Thanks for the rating! Kind regards, Junior Lindie Assistant manager
01 May 2017 by
5

Had lunch on Sunday it was fabulous throughly recommend it the food was delicious and the service very good will definitely return visited The Castle Tooting on 30 Apr 2017

Reply from The Castle Tooting

Hi there, We are glad you enjoyed your time with us here at the castle and would love for you to return, Kind regards, Junior Lindie Assistant manager
01 May 2017 by
5

Really accommodating and the staff were brilliant. Thanks for a great night! visited The Castle Tooting on 30 Apr 2017

Reply from The Castle Tooting

Your very welcome, we would love for you to come back for another great time! Kind regards, Junior Lindie Assistant manager
01 May 2017 by
5

I have spent the past three birthdays at the castle and usually love it - I spent a lot of time there being a local. However yesterday we had to leave after one drink because it was just not enjoyable! I'm not sure who was managing, but having music at full volume at 4.30 on a Sunday afternoon, so loud you had to shout your orders to the bar staff, was just crazy! It wasn't a nice atmosphere - not the place where you would want to sit for the rest of the day enjoying lots of food and drink as planned! Real shame. visited The Castle Tooting on 30 Apr 2017

Reply from The Castle Tooting

Hi Did you request for the music volume to be lowered? It certainly was not at full volume and 'twas I who was managing and thought the music to be at the perfect level for the volume of business. We were exceptionally busy this day and had no other comments about the music. We would have certainly lowered the volume if you'd have let us know! Hope you'll come try us again soon. Chris
01 May 2017 by
2

Food was uninspiring - pork roast in particular. Pork rather dry, potatoes so-so, etc. visited The Castle Tooting on 23 Apr 2017
25 Apr 2017 by
3

Atmosphere was great, very relaxed. Food was delicious. Staff were friendly and attentive. Made Sunday lunch a pleasure. Only fault was the upstairs toilets, although clean enough, the door wouldn't lock and the toilet roll dispenser was broken. Shame... visited The Castle Tooting on 23 Apr 2017

Reply from The Castle Tooting

We are happy you enjoyed your Sunday lunch experience with us and unfortunate about the toilets although they are now repaired and we would love for you too come back, Regards, Junior Lindie Assistant manager
24 Apr 2017 by
4

Excellent service we all really enjoyed lovely pub and wonderful staff visited The Castle Tooting on 22 Apr 2017

Reply from The Castle Tooting

Hi there, We are very pleased you enjoyed you time here with us and we hope to see you again soon, Kind regards, Junior Lindie Assistant manager
23 Apr 2017 by
5

Great venue, great service, great afternoon. visited The Castle Tooting on 22 Apr 2017

Reply from The Castle Tooting

Thanks for the short and sweet review. Glad you enjoyed your Sunday lunch and I hope you'll be back for more soon! Kind regards Chris Kemp General Manager
23 Apr 2017 by
5

Really enjoyable evening Great staff Good atmosphere Mini castle hire was well worth the money with table service visited The Castle Tooting on 21 Apr 2017

Reply from The Castle Tooting

Wow! Thanks for that. They do make great private spaces don't they! I look forward to your next visit. Best regards Chris
22 Apr 2017 by
5

we had a great quick service ! visited The Castle Tooting on 20 Apr 2017

Reply from The Castle Tooting

Nice to hear. Thanks for your 5 star review and I hope to see you back here soon. Best wishes Chris x
22 Apr 2017 by
5

A fantastic night at the pub quiz visited The Castle Tooting on 19 Apr 2017

Reply from The Castle Tooting

Thanks very much. Quiztopher is pleased you had a good time, Come play again soon! Chris Kemp General Manager
21 Apr 2017 by
5

Really delicious food - lots of interesting options on the menu. Staff were really friendly and on-the-ball. Matt visited The Castle Tooting on 15 Apr 2017

Reply from The Castle Tooting

Hey! Thanks for the 5 star rating! SO glad you liked everything and I'll pass your feedback on to the team! Kind regards Chris Kemp General Manager
18 Apr 2017 by
5

I come to The Castle often but sadly this time the food was cold and dry, the waitress was all over the place and blamed it as being Easter Weekend. Really unfortunate as usually great experience. visited The Castle Tooting on 16 Apr 2017

Reply from The Castle Tooting

Hi This is most unusual. Please would you email us with further details so we can investigate why this was the case on you last visit? Many thanks Chris Kemp General Manager
18 Apr 2017 by
2

We were visiting family in London. It was very easy to get a booking - our table was easily identifiable on arrival. Service impeccable and it's great to see such a family friendly and accessible venue in Tooting. Attentive service and we'll definitely be returning soon. The only small recommendation I would have is perhaps a few more table friendly activities for children (BBC children's sites have printable colouring/puzzles word searches etc). Well done! visited The Castle Tooting on 16 Apr 2017

Reply from The Castle Tooting

Hi There! Thanks for such a rave review and hope you'll come back again very soon. We do have chalk boards, paper, crayons etc for the kids just ask your server. I look forward to you all coming again very soon and we're feeling the love. Best wishes Chris Kemp General Manager
17 Apr 2017 by
5

Had dinner here on 15 April 2017 and service was satisfactory but the food was disappointing. The fish in the kids' fish n chips were overbaked/hard which the waiter replaced but they were still overly salty and peppery/spicy for our 4 kids. One of the steaks ordered medium rare came out medium.well. The mushy peas in the adult fish n chips arrived as chopped up dried peas. I've had many good experiences here but on this visit the food was sub standard. visited The Castle Tooting on 15 Apr 2017

Reply from The Castle Tooting

Hello Thanks for your feedback on your visit and I'm glad the service was satisfactory. I have replied to you via email to see if we can make this up to you. Regards Chris
16 Apr 2017 by
2

Would have been 5 stars if the keen waiter hadn't taken away my double vodka tonic half drunk.... visited The Castle Tooting on 13 Apr 2017

Reply from The Castle Tooting

Hi! What a shocker and how dare he? So sorry about that and also glad you had a great time otherwise. Let me know when you're next in and I'll shout you a V&T on the house! Chris Kemp General Manager
14 Apr 2017 by
4

Excellent. Allowing people to book tables outside is excellent as some pubs don't allow it. visited The Castle Tooting on 09 Apr 2017

Reply from The Castle Tooting

Hi We allow the booking of all covered space in our garden so if there is rain, you can still enjoy the outdoors and not worry about having to move inside and find a table. Book again soon with us! Regards Chris x
10 Apr 2017 by
5

The food is usually ok, but this evening it was particularly bad. It was expensive for the fact that my friends chicken burger was burnt and no longer tasted like chicken. My food was supposed to have onion rings and came with only one perched on top that half the batter fallen off of it. We ordered a started of hummus and olives with bread and were given two 3cm pieces of bread on the plate. Not one thing we ordered that evening was good. The waitress was very apologetic and was happy to try and fix things, but after having to ask for so many things, we were just fed up. visited The Castle Tooting on 05 Apr 2017

Reply from The Castle Tooting

HI Thanks for the feedback. It appears that you did not receive the standard of food you are used to having here and I hope we were able to rectify the issues. Feel free to email the pub direct for us to investigate why this happened. Best regards Chris Kemp General Manager
08 Apr 2017 by
1

Great little area provided for a surprise baby shower as per my request. Staff friendly and attentative! Lovely family friendly pub. We will be back x visited The Castle Tooting on 02 Apr 2017

Reply from The Castle Tooting

Hi there, We are pleased you enjoyed you time with us, looking forward to seeing you again, Regards, Junior Lindie Assistant manager
04 Apr 2017 by
4

We were really disappointed. I've been to The Castle for Sunday lunch a few times and took a friend there who is not from this area. Whilst there were some positives to our experience (like the nice layout of the place and a decent attitude from one member of staff) there were a lot of disappointments that would encourage me to go elsewhere next time. I ordered pork and was given some sort of sausage meat which I do not (and cannot) eat. I asked for the meat just to be switched on the top but my whole plate and cutlery were taken (although I said not to) so I couldn't even pick at the cauliflower cheese we'd ordered as a side whilst waiting for my food. It took forever for a substitute to be delivered and we kept seeing wait staff just wandering around aimlessly with plates as if they were just going to magically be inspired as to where to go, rather than going back inside and finding out which table they should be delivering to. It was really farcical. We asked for mint sauce several times before it was eventually delivered and when I got my food the potatoes were overcooked on the outside and undercooked on the inside. The gracious thing to do would be to discount our meal in some way, but we were brought a glass each of prosecco by way of apology. A nice gesture but I had made it clear in front of the waiter that I wouldn't be drinking alcohol and my friend had been on Pimms so it wasn't really appropriate. We couldn't get hold of any staff to pay the bill for a long time and eventually I got up and went to find someone. Really surprised and disappointed particularly as I'd brought a friend saying I'd had a good time there in the past. visited The Castle Tooting on 02 Apr 2017

Reply from The Castle Tooting

HI There I'm sorry that we did not meet your expectations and you did not like the pork stuffing inside your pork loin. We welcome all feedback and if you'd like us to investigate the issues you raised further, please email the pub direct. Chris
03 Apr 2017 by
2

The girl serving us Spanish I think was lovely but the wait between starter and main was over an hour and all tables were not occupied the starters were great but the roasts not so good- slimey chicken soggy veg weak thin gravy microwaved yorkshires. They seemed very short of staff but the staff that were working were vet friendly and polite visited The Castle Tooting on 02 Apr 2017

Reply from The Castle Tooting

Hi Claire Thanks for your feedback. There was on that Sunday, and is often, delays in food service on a due to sheer popularity, Understand that even though some tables may not be occupied in the restaurant, there are tables in the garden and the bar areas all ordering food too. Sorry to hear your roast was not so good as we get great reviews about our roasts. Our gravy takes 5 days to make and we never microwave Yorkshire puddings! It could be that it was just not to your taste. Thanks for the positive comments about the staff and your starters. Come and try us again soon. Chris
03 Apr 2017 by
2

Without a doubt the best roast I have ever had... even better than the roast's I have had previously at the Castle. There was a wait on the food (40 mins) but they made us aware of this as soon as we sat down and the service for payment was a bit slow - but they were clearly busy and we weren't in a hurry so 5 stars! Lauren visited The Castle Tooting on 02 Apr 2017

Reply from The Castle Tooting

Wow! That is high praise! Thank you for understanding that you may have to wait when we are so busy! I love our roasts here too and they're worth the wait if there's any left!! Can't wait to have you back here soon! Chris x
03 Apr 2017 by
5

Great pub, will definatly be going back again visited The Castle Tooting on 02 Apr 2017

Reply from The Castle Tooting

Hi there We'd love to have you back too! Thanks for the rating! Chris Kemp General Manager
03 Apr 2017 by
5

Fab venue, although I did hire a cabin on the basis outside was fully booked however got there and there was plenty of room on the astro which is where we landed up sitting but other than that staff are great and everyone had a fantastic time. visited The Castle Tooting on 01 Apr 2017

Reply from The Castle Tooting

Hi There What a lovely review so thanks for this! Note we onyl make reservations for the cabins and under the terrace in case of rain. It's all about taking that chance when the sun shines that there are spaces available for walk ins. Hope to see you back here again very soon. Best wishes Chris
03 Apr 2017 by
5

Great atmosphere but very slow food service!! Food was great when it eventually came out! Amylane visited The Castle Tooting on 31 Mar 2017

Reply from The Castle Tooting

Hi Amy Thanks for your short and sweet review. It is due to sheer volume that food waiting times can be increased beyond the ideal. I hope you can forgive us and come back again soon. Glad you enjoyed your food! Chris Kemp General Manager
01 Apr 2017 by
3

First time at The Castle Pub Quiz and left with £150!!!! Wonderful experience, fantastic staff, great atmosphere!!! Will definitely return! visited The Castle Tooting on 29 Mar 2017

Reply from The Castle Tooting

We are happy you enjoyed your time with us, we hope to see you again soon, congrats on wining the prize, Regards, Junior Lindie Assistant manager
31 Mar 2017 by
5

great food, friendly staff, lovely environment! visited The Castle Tooting on 27 Mar 2017

Reply from The Castle Tooting

Hi there, Thank you for such kind words, Regards, Junior Lindie Assistant manager
28 Mar 2017 by
5

I made reservations for Mother's Day to book a table for eight people. I then contact the restaurant to book a further two people. When I arrived on Sunday we were seated and then told that there was no lamb, or beef on the menu. I found this to be unacceptable so I asked to speak to the manager. I was then approached by a gentleman called John who explained that they were extremely busy and all the lamb had sold out. Being Mother's Day there was not really much we can do however I did stress how upset I was as my mum had wanted to come here to try out the lamb in particular. The manager then found free lamb shanks however nearly 80% of us wanted lamb and were very disappointed with braised beef not being an option it meant that we had to have checking or steak which neither of our guest really wanted. When our food was delivered it was very bland and the lamb shanks were extremely dry, I had previously eaten him on several occasions and found the food to be amazing hence the reason why we decided to come back for Mother's Day however we was extremely disappointed with the quality of the meals that were produced to us. it was so busy that the waiters didn't really focus on quite a few tables and even after all meals had finished the plates we just left on the table until we contacted a member of the team to remove them. We then decided to have deserts however when the menu was handed to us again we was informed that five out of the seven deserts were not available and were also sold out. The waitress apologised and was embarrassed and clearly stated that this has happened before and she always had to be the bearer of bad news. By this time I was extremely upset and spoke to John again and couldn't understand as to why they didn't order a sufficient amount of food knowing that I was told it was going to be fully booked, and to avoid disappointment The customer should have been asked to maybe leave a deposit and as it's over 8 to 10 people booking possibly write down take down the menus and the food that they requested. The manager John offered us a lemon cello however this was not appropriate as four of us were driving and free of them children under 18 years of age I felt that he could have been more empathetic and understanding but he was very dismissive. On my way out I also noticed that another table had a dog at it sitting on customers lap which I disgusting animals should not be allowed in food areas and I'm pretty sure that this breaks to have the safety regulations. I'm extremely disappointed as like I said previously the food I've tasted in the castle was fantastic, due to the service and the quality of the food I received on Sunday Mother's Day I will not be returning and I will be making sure that I put a review on trip advisor to prevent other people from being treated the way that we were thank you for spoiling my mothers Mother's Day. visited The Castle Tooting on 26 Mar 2017

Reply from The Castle Tooting

We have now added a booking policy which explains we do not have a infinite supply of food and dishes may sell out as they do in other popular restaurants. If nearly 80% or even 92% or over of your group wish to order just one dish, then please advise when dining at 5pm on a Sunday. The Castle Team
27 Mar 2017 by
1

Sadly our experience was not a good one. Service was very poor. I had to ask for menus, for the table to be cleared and enquire how long we had to wait for our meal once ordered. Our table was pre booked and yet lamb and beef was off the menu. We had a toddler with who became quite fractions with the wait. The food was mediocre . We did get some recompense on the bill but this did not make our experience any more pleasurable. visited The Castle Tooting on 26 Mar 2017

Reply from The Castle Tooting

Thanks for your feedback and please accept my apologies for your poor service. It is possible for restaurants serving fresh food for some items to sell out. That's just the nature of the business. We would happily take pre-orders if there is a specific dish you require in future. If you would like me to look into this in more detail, please email me directly at the pub. Kind regards Chris Kemp General Manager
27 Mar 2017 by
1

Food great but service in the beginning a little chaotic. Also was supposed to get a free glass of prosecco for a mothers day booking and a free dessert shot. Did not remember myself until after and read the email I got from yourself confirming my booking. visited The Castle Tooting on 26 Mar 2017

Reply from The Castle Tooting

Hi! Thanks for your lovely review and hope you eventually received your Mothers Day gifts! I look forward to your next visit. Chris Kemp General Manager
27 Mar 2017 by
4

The night was great but was slightly spoiled by the lack of choice of meals in the restaurant. I ended up having my 3rd choice of meal and I wasn't the only one. There were many starters and mains that weren't available. When I asked why this was there was no explanation given. Also an additional meal was added to the bill for no apparent reason and then when I asked for it to be removed the new amount still had the same service charge. The staff were friendly and quick and it was still a pleasant experience, just a shame that there was a real lack of menu options! visited The Castle Tooting on 18 Mar 2017

Reply from The Castle Tooting

Hello Indeed we were busy this weekend and we do only have a finite amount of storage for our food so it it possible on busy days that we could run out of popular dishes. So pleased to hear everything else was on point and hope you'll visit us again soon. Regards Chris
27 Mar 2017 by
3

Appreciate it was Mothers Day and extremely busy/fully booked restaurant however staff were overstretched & service was definitely lacking, took 40min to get served deserts after ordering Staff didn't check on our table at all & we had to flag them down constantly Roast was OK, pork roast very disappointed as was just pork steak (no crackling!) Took 3 hours from time of seating to time we had meals delivered & left Unfortunately that's 2nd not so great experience at The Castle - will look for somewhere else for future events visited The Castle Tooting on 26 Mar 2017

Reply from The Castle Tooting

Hi there and thanks for your review. It was indeed very busy, our 3rd busiest Sunday ever at The Castle. Desserts were being made to order as they were so popular that Sunday, so apologies for your delays in service. If you would like me to investigate further, please email us directly so we can look at went wrong on your day. Kind regards Chris Kemp General Manager
27 Mar 2017 by
2

We have been to the Castle Tooting a few times - and it has been great. Unfortunately it wasn't so good this time. It felt as if the kitchen and staff had too much to do - the food wasn't the usual quality (we've loved the food in there before) - the fish for the fish and chips was really oily and slightly undercooked, plus we had a glass of wine that had sediments floating around. This was a mothers day treat for my wife and unfortunately it wasn't great. This is such a shame as we really like The Castle and when we've been before the food has been excellent - but it was a noticeable step down in quality this weekend. visited The Castle Tooting on 26 Mar 2017

Reply from The Castle Tooting

Hi and thanks for your feedback. Sorry to hear your fish and chips were not up to our usual standard so please allow me to apologise for this. It is possible that wine can sometimes have sediment in as part of the natural processes of wine making, but this is completely harmless. I hope you made your comments known on the day and we were able to rectify these issues at the time. Best wishes Chris
27 Mar 2017 by
2

When I made the booking almost a week and a half early requesting a table in the bar area I thought I had given enough notice. Unfortunately when I got there I was told they couldn't get a table in the bar but they had one in the restuarant. We we sat right at the back with no atmosphere also the drinks weren't very nice. I understand that The Castle is a very popular place but I would hope that bookings would be honoured. Lauren visited The Castle Tooting on 25 Mar 2017

Reply from The Castle Tooting

Hi We always do our best to accommodate each and every request but some evenings it is not always possible. Sorry you did not enjoy your drinks either. If you wish to give more detail, please email us directly and we can investigate further. Kind regards Chris Kemp General Manager
26 Mar 2017 by
1

Fantastic food, beuaorful pub and great service! visited The Castle Tooting on 25 Mar 2017
26 Mar 2017 by
5

The staff were very nice with us. However the roast dinner was not so good this time. visited The Castle Tooting on 19 Mar 2017
20 Mar 2017 by
2

Big thank you to the staff at Castle Tooting for organising my birthday party. Good food, great fun, lovely pub. visited The Castle Tooting on 18 Mar 2017
20 Mar 2017 by
5

Great night! I booked an area for my birthday. Great service and fantastic atmosphere! visited The Castle Tooting on 18 Mar 2017

Reply from The Castle Tooting

Hey, I'm so pleased your special day went well. We love receiving this sort of review, so thanks for taking the time to let us know. Chris
19 Mar 2017 by
5

Very courteous staff and quick service. Food was good and there was a suitable beer selection. visited The Castle Tooting on 18 Mar 2017

Reply from The Castle Tooting

That's great to hear, especially as we were busy that Saturday. Keep spreading the love and we hope to see you again soon. Chris Kemp General Manager
19 Mar 2017 by
5

Great food! Great service! Great atmosphere! one of my fave places and I'm not easy to please :) visited The Castle Tooting on 12 Mar 2017

Reply from The Castle Tooting

Hi! It's always a delight to receive a review such as yours. I'm so pleased we hit the spot for you and look forward to you visiting us again very soon. Best wishes Chris
13 Mar 2017 by
5

Excellent food and service, will be happy to return! Katie visited The Castle Tooting on 12 Mar 2017

Reply from The Castle Tooting

Hi there, Thank you for such kind words, we would love for you to come back again, see you soon Regards
13 Mar 2017 by
5

We were sitting by the stairs where there was evidently something leaking above us so every now and then would get dripped on. Also the quiz is fairly short but lasts from 8-11.15pm solely do to the amount of time between rounds also no control over size of teams so not best run quiz visited The Castle Tooting on 08 Mar 2017

Reply from The Castle Tooting

Hi I did offer to move you but you didn't take me up on the offer. Team sizes are controlled up to 6 per team, though we'll stretch it to 7 but split them at 8 or more. I have been running Quiz's for over 10 years now so sad to hear that you felt it was not well run. It's only it's popularity that determines the time between rounds as we collect in the scores. Hope you'll come back and try your luck again. Quiztopher
09 Mar 2017 by
3

This is a cracking pub although the quiz was very tough! Great format though with variety of questions. Paul visited The Castle Tooting on 08 Mar 2017

Reply from The Castle Tooting

Hey! Glad you enjoyed the Quiz, it was tough this week so you were not alone! It's different each week so come back and try again! Quiztopher
09 Mar 2017 by
5

Cauliflower cheese is always fantastic, as is the vegetarian roast! visited The Castle Tooting on 05 Mar 2017

Reply from The Castle Tooting

Hello, We love our cauliflower cheese here at the castle and we are pleased you did too.
06 Mar 2017 by
5

Amazing vegetarian options and tasty mini desserts. visited The Castle Tooting on 03 Mar 2017

Reply from The Castle Tooting

Hi there, Thanks for such a nice review and we are glad you enjoyed out food, please return.
06 Mar 2017 by
5

Not up to the usual standard as Quiztopher was on holiday so not as much fun. Will be back when he returns. visited The Castle Tooting on 01 Mar 2017

Reply from The Castle Tooting

Hello, We apologise as he quiz wasn't as great as Chris, but hey hes back and lets hope you will be too
03 Mar 2017 by
3

Friendly staff, v good interior space with fire. The food portions ciuld have been bigger. I had only one roast potato,( 4 piece of vegetable in total) with my roast lamb and the lamb was mostly bone and wasn't cook nicely. It was a bit chewy and hard to cut visited The Castle Tooting on 26 Feb 2017
27 Feb 2017 by
3

Great service as usual and good food too! visited The Castle Tooting on 26 Feb 2017

Reply from The Castle Tooting

We are pleased you enjoyed our service and food and we hope to see you again soon
27 Feb 2017 by
5

great food, always a great roast Sarah visited The Castle Tooting on 26 Feb 2017

Reply from The Castle Tooting

Thanks you for your ind words, we hope to see you again some Sunday afternoon
27 Feb 2017 by
5

Love the pub on Wednesday's for the quiz, and great seats for the rugby too! visited The Castle Tooting on 25 Feb 2017

Reply from The Castle Tooting

We are happy you enjoyed your time with us, we hope to see you again soon, possibly for the upcoming rugby games!
26 Feb 2017 by
5

Really helpful and attentive staff, the food was also great. I was doing some work during a busy lunch and I was able to get a quiet table. visited The Castle Tooting on 23 Feb 2017

Reply from The Castle Tooting

Hi I'm so pleased you enjoy your time with us! Hope we will see you soon.
25 Feb 2017 by
5

5 stars all round. In fact it was so good, I sent the team an email first thing this morning thanking them for a superb experience. A1 service, delicious food, varied menu, buzzing atmosphere. I'd highly recommend this to anyone, be them a couple or group. From the looks of it, advance reservation is advised as they're very busy! visited The Castle Tooting on 23 Feb 2017

Reply from The Castle Tooting

What lovely feedback. You're welcome back anytime!
24 Feb 2017 by
5

Nice staff, food, variety of drinks...as expected! Thank you very much! visited The Castle Tooting on 20 Feb 2017

Reply from The Castle Tooting

Hi, Thank you very much for the feedback and we are pleased you enjoyed it here and we hope to see you again soon.
21 Feb 2017 by
5

Lovely service and lovely food visited The Castle Tooting on 19 Feb 2017

Reply from The Castle Tooting

Hi there , thank you for your lovely feedback and we hope to see you again soon
20 Feb 2017 by
5

Good food - particularly loved the chocolate brownie - and great service from Claire. visited The Castle Tooting on 18 Feb 2017

Reply from The Castle Tooting

Hi, We are pleased you enjoyed your time at the castle, thanks you for the feedback and compliments to Claire.
19 Feb 2017 by
5

A great night: lovely food and great service from Bastian. visited The Castle Tooting on 14 Feb 2017

Reply from The Castle Tooting

Very pleased you had a good night and as always Bastian gives great customer service
15 Feb 2017 by
5

Excellent food with excellent service! Particularly liked the deserts visited The Castle Tooting on 12 Feb 2017

Reply from The Castle Tooting

Hi, we are glad you enjoyed your time with us and very pleased you particularly liked out dessert shots
13 Feb 2017 by
4

Food was ok - a little sparse with minimal trimmings; the Yorkshire pudding was soggy and overall food was like warm. I think for the influx of people they have it's all very fast fracked which to a degree I can understand but it's still £16 for a roast. Overall ambiendece and staff great food however a tad disappointing visited The Castle Tooting on 12 Feb 2017
13 Feb 2017 by
2

Great pub! Amazing food & staff!! Will defiantly go back visited The Castle Tooting on 11 Feb 2017

Reply from The Castle Tooting

Hi, Thank you for your kind words and we hope to see you again soon.
13 Feb 2017 by
5

The Castle is a family favourite. It was a good family night to celebrate my birthday. The staff were attentive. The food was good as usual. We all had a great time. visited The Castle Tooting on 11 Feb 2017

Reply from The Castle Tooting

Hello, Thank you so much for your feedback. We are very pleased that you enjoyed your visit at The Castle, hope we will see you soon :)
12 Feb 2017 by
5

Hi, On Saturday (11th February) I booked two tables at the Castle for lunch and to watch the rugby with my family. Lunch was booked in for 2pm and then I booked another table at 4:30pm to watch the rugby. I have attached a copy of both bookings and have clearly requested to be sat in sight of a screen for the game. My parents had driven up to London for my birthday and having spent a combined total of £165 at lunch, I then asked if we could be taken to our table for the match. This was right in the corner and it was impossible to see any screens for the game. In fact it was the only place in the whole pub where you couldn't see. (It was in the conservatory as you walk in on the left and right in the corner, hidden from the two screens you have in there). I planned to spend the whole day at this pub as it is local to me and has a lovely atmosphere, great food and great with kids. The staff are usually great and very friendly. However, when booking this table I called ahead on Monday before to confirm. I specifically requested a table to watch the rugby and the gentleman on the phone even confirmed he was sat in the seat and said he could see the screens. On Saturday I complained to the booking manager, he offered very little support. There was an apology but nothing really to make up for what had happened. All I got given was a card with the pubs email address on and got told that bookings are taken by a different company. As we only found out how bad the table was just before kick off I ended up missing the whole game of rugby as we had to get my 9 month old niece in the car to drive home! Like I said, I love this pub and I am a regular in the restaurant but this has left me bitterly disappointed. Quite frankly it ruined what was meant to be a great family day and I'm absolutely gutted I missed the game. Best regards, Luke visited The Castle Tooting on 11 Feb 2017
12 Feb 2017 by
1

A great pub and a fun quiz. We especially loved the food and drink round (even if we were rubbish!!) visited The Castle Tooting on 08 Feb 2017

Reply from The Castle Tooting

Hi there! Thanks for your lovely review. Quiztopher looks forward to entertaining you again very soon! Best wishes
09 Feb 2017 by
5

The food was delicious as usual and our waitress was lovely. Unfortunately we were not so lucky with our drinks...they brought 2 rounds of spritzers to the table and they were both served with flat soda and the managers agued that it wasnt flat, we eventually returned them again and my friend ordered a glass of champagne, at £8.60 for the glass,that was clearly opened the night before and was flat too. My boyfriend then called from Switzerland to have a bottle of Champagne sent to our table as a surprise for my birthday and he was told my table had left already, we had only just received our food when he messaged me to tell me this around 1.45pm. If the person who answered the phone had bothered to even check that my table was booked from 12.30pm - 3.30pm this would not have happened. So other than the food being delicious and the lovely waitress, it was a bit disappointing considering I had invited people to come there for my birthday. visited The Castle Tooting on 05 Feb 2017
07 Feb 2017 by
3

Great atmosphere & food. Disappointing not to have the amazing pork hock on the Sunday menu anymore - please bring it back! visited The Castle Tooting on 05 Feb 2017

Reply from The Castle Tooting

Thank you! its possible that we may well do so and bring the hock back
06 Feb 2017 by
4

Love this venue and brought 21 guests to eat but was dissapointed with the quality as was previously very impressed at Christmas when I came on a work night out. Service was excellent but the poor waitress in fact had to continuously tell us what we couldn't order. I ended up being told what I could have, rather than it being my choice. "No guinea fowl. No sirloin... you can have rump?" The food was not great and I was disappointed to bring so many people, having raved at how good it was and discover it wasn't this time. Otherwise love the Castle but perhaps just will it be eating there again. visited The Castle Tooting on 04 Feb 2017
05 Feb 2017 by
2

Food was delicious, service was a bit slow and the bill was riddled with errors. I had to work the correct bill out myself. visited The Castle Tooting on 04 Feb 2017

Reply from The Castle Tooting

Hi Glad you enjoyed your Sunday Lunch and we're sorry you had issues with your bill today. We do hope you'll still come back soon and try us again. Best regards Chris & Team
05 Feb 2017 by
3

Very helpful, friendly and accommodating. Food was nice and had a good time. visited The Castle Tooting on 29 Jan 2017

Reply from The Castle Tooting

Hey! Thanks for your short and sweet review. I look forward to your next visit. Best regards Chris & Team
31 Jan 2017 by
4

Very helpful, friendly and accommodating. Food was nice and had a good time. visited The Castle Tooting on 29 Jan 2017

Reply from The Castle Tooting

Hey! Thanks for your short and sweet review. I look forward to your next visit. Best regards Chris & Team
31 Jan 2017 by
4

Great service and very helpful with setting up the space for my party.. gentleman in charge that afternoon was very accommodating and made everything go to plan! Thanks again, erica visited The Castle Tooting on 28 Jan 2017

Reply from The Castle Tooting

Thanks very much for your lovely feedback. Hope to see you here again soon.
29 Jan 2017 by
4

Great quiz, well organised, good mix of questions and fun compere. Food and drink round is something different!! visited The Castle Tooting on 25 Jan 2017

Reply from The Castle Tooting

Hi there! Thanks for your lovely review. Quiztopher looks forward to entertaining you again very soon! Best wishes
26 Jan 2017 by
5

Great lunch. All three generations of the family loved it. Staff very attentive, especially with our 11 month old daughter. Recommend booking. visited The Castle Tooting on 30 Oct 2016

Reply from The Castle Tooting

Such a great review, thank you! I'm so pleased you and your group had a great time with us!
24 Jan 2017 by
5

Fantastic food and service! Sunday roast was delicious and the trio of mini desserts scrummy! visited The Castle Tooting on 22 Jan 2017

Reply from The Castle Tooting

Hello, Thank you so much for your feedback. We are very pleased that you enjoyed your visit at The Castle, hope we will see you soon :) Jo
23 Jan 2017 by
5

Great service, good food, good value. Will definitely return. visited The Castle Tooting on 22 Jan 2017

Reply from The Castle Tooting

Hello, Thank you for your lovely review! Jo
23 Jan 2017 by
4

I was disappointed that my first 2 options of dinner had run out, and 2 out of 3 of my choices for pudding were also no longer available. But it's a lovely pub and the food I did have was delicious. Just a little disappointing when I'd been looking forward to a certain meal that wasn't available! visited The Castle Tooting on 22 Jan 2017
23 Jan 2017 by
3

Nice friendly atmosphere. Service was good but very slow. It was busy but perhaps needed more staff. Definitely return. visited The Castle Tooting on 22 Jan 2017

Reply from The Castle Tooting

Hi there, Thank you so much for your feedback it is very important to us so we can always improve. We are sorry that you experience a delay in your service. Hope we will see you again. Jo
23 Jan 2017 by
4

Had a great evening. It was a good atmosphere and we had a brilliant time. The staff were very helpful and easy to arrange our party with. visited The Castle Tooting on 21 Jan 2017

Reply from The Castle Tooting

Hi there, We are glad you enjoyed your evening with us, we hope to see you again soon
22 Jan 2017 by
4

Have been going to this quiz since the first one and have seen it grow into an entertaining night out under "Quixtopher" His cheeky banter definitely makes it a fun night. visited The Castle Tooting on 18 Jan 2017

Reply from The Castle Tooting

Hi there! Thanks for your lovely review. Quiztopher looks forward to entertaining you again very soon! Best wishes Chris Kemp General Manager
19 Jan 2017 by
4

Chris is the best, however sausage rolls on the menu is a must to return. visited The Castle Tooting on 18 Jan 2017

Reply from The Castle Tooting

Hey! Glad you enjoyed the Quiz! Funny enough Wild Boar sausage rolls will be added to our snacks menu tomorrow!. See you soon.. Chris x
19 Jan 2017 by
5

Great food, great atmosphere, great staff. Couldn't ask for more visited The Castle Tooting on 15 Jan 2017

Reply from The Castle Tooting

Hi there Thanks for this review! It's always a joy to receive such good feedback, thank you. Chris Kemp General Manager
16 Jan 2017 by
5

Excellent slow cooked beef roast! visited The Castle Tooting on 15 Jan 2017

Reply from The Castle Tooting

Hey! Short and sweet and lovely. Thank you very much! Chris
16 Jan 2017 by
4

Food was great, and staff were lovely however service was incredibly slow, took an hour for our roast to arrive. And half an hour for a tiny pudding to arrive. visited The Castle Tooting on 15 Jan 2017

Reply from The Castle Tooting

Hi Thanks for giving us your feedback. Peak Sunday service times can often lead to delays due to the sheer volume of orders. We're sorry that you experienced delays on your occasion but so pleased you loved the service and staff. Chris Kemp General Manager
16 Jan 2017 by
3

Lovely venue, food & service. Sunday Roast Perfection! visited The Castle Tooting on 08 Jan 2017

Reply from The Castle Tooting

Hi Thanks for your sweet review and I hope you'll be back soon for more of the same. Best wishes Chris Kemp
10 Jan 2017 by
4

I would love to be able give The Castle a 5 star review as really wanted it to be good but unfortunately waiting over and hour and 20 minutes for food was not a 5 star experience ! I accept that a Sunday lunch time is busy but feel they should be used to it and cope a bit better Staff were great, food when it came was good pub food I am willing to try them again but maybe at 12.30 when hopefully service might be quicker visited The Castle Tooting on 08 Jan 2017

Reply from The Castle Tooting

Hi Sorry for the delays on your visit. Peak times can generate a mass of orders into the kitchen at the same time causing delays. We are working hard to always keep to a minimum. Regards Chris Kemp
09 Jan 2017 by
1

The food was very tasty, but it arrived about 2 hours after our booking, and an hour and a quarter after we had ordered. The kitchen seemed overwhelmed. It kind of spoil what could have been a nice visit because it's a lovely venue, and the food is good. visited The Castle Tooting on 08 Jan 2017

Reply from The Castle Tooting

Hi Sorry for the delays on your visit. Peak times can generate a mass of orders into the kitchen at the same time causing delays. We are working hard to always keep to a minimum. Regards Chris Kemp
09 Jan 2017 by
2

We had a lovely afternoon with you yesterday for my birthday and were looked after very well by all the staff even though it was very busy. Look forward to returning again soon. visited The Castle Tooting on 08 Jan 2017

Reply from The Castle Tooting

Such a great review, thank you! I'm so pleased you and your group had a great time with us! See you all soon :) Jo
09 Jan 2017 by
4

Brilliant night out with a great atmosphere visited The Castle Tooting on 07 Jan 2017

Reply from The Castle Tooting

Hi there, Lovely to know you enjoyed your night out with us, thanks for taking time to post this great feedback! See you soon x Jo
08 Jan 2017 by
5

Great place. Fantastic atmosphere and service. Really nice food. 5* visited The Castle Tooting on 07 Jan 2017

Reply from The Castle Tooting

Hi I'm so pleased you enjoy your time with us! Hope we will see you soon. xx The Castle Team
08 Jan 2017 by
5

Always love going to The Castle's Quiz Night with our social group. Chris is a fantastic Quiz Master, the rounds are interesting and fun and the staff are always welcoming and friendly. We've been going to The Castle every month now for what must be 1.5 plus years and so far no other pub quiz I've been to compares! Some of our members travel from Kent, Surrey, North, East and West London for the Quiz which is testament to such a fab night :)! So huge well done to Chris and his staff for offering such a fab night - Thank you The Castle :@) Daniele and all from SLL Meetup. visited The Castle Tooting on 04 Jan 2017

Reply from The Castle Tooting

Hi Daniele Thank you for the lovely review ladies, it's always a pleasure to entertain your wonderful group and hope you get some more wins this year! Much love Chris x
05 Jan 2017 by
5

Lovely atmosphere and food. Staff very friendly and helpful (Jon was very helpful with menu) only let down was stinky and tatty toilets downstairs! visited The Castle Tooting on 01 Jan 2017

Reply from The Castle Tooting

Hi Thanks for your lovely comments and we will look at refurbishing the unisex toilets in very soon. Best wishes Chris
02 Jan 2017 by
4

Lovely decor and had been impressed prior to our booking with the level of contact by Archie, and his willingness to accommodate our party, which was quite large, including 7 small people under 3.5. However, on arrival at 12pm for our 12pm booking the pub had not yet opened so we were waiting outside. And when it did, it became apparent that the requirements for our table (7 highchairs) had either not been conveyed to the staff on that shift, or had been ignored. We were allocated a high table on bar stools with no highchairs. I had to request to change tables which meant we were moved to the restaurant area with more suitable tables. However, this meant table service which was extremely poor. We were happy to order at the bar but were told this was "too complicated" and asked to sit back down until someone took our order, which took an age. When the food came, it was delicious for the adults but the kids' fish and chips came with burnt fish... Overall, a disappointing experience which I wasn't expecting. Afraid we won't be back. visited The Castle Tooting on 31 Dec 2016

Reply from The Castle Tooting

Hello So sorry that we failed to deliver on your visit for your large group. We hope you will reconsider and come and try us again soon. Chris
01 Jan 2017 by
2

All staff was lovely and attentive. Food however was average and so was the music, really low could barely hear it so not many people were dancing. This year they did not do the fireworks in the garden which was very disappointing, it was not their fault but has we known we would have probably not chosen to go. visited The Castle Tooting on 31 Dec 2016

Reply from The Castle Tooting

Thanks for taking the time to give us feedback. We never mentioned we were doing fireworks this year but it was due to safety reasons that we were not able. We will look into the music system this year to see how we can improve it further. Kind regards Chris
01 Jan 2017 by
3

We went to celebrate NYE there, it was a good choice!!! Nice and fun athmosfere, good music, good service! We loved it! visited The Castle Tooting on 31 Dec 2016

Reply from The Castle Tooting

Happy New Year! We loved it too, the crowd was great, everyone was singing and dancing about and having a jolly good party! Come back and visit soon! Chris
01 Jan 2017 by
4

Steak was good but extremely small Both pork dishes were so tough , couldn't even cut with a steak knife Venison was good but v sparce in meat Service ok visited The Castle Tooting on 31 Dec 2016

Reply from The Castle Tooting

Hi There Thanks for your review and comments. I will pass your feedback about the meats to our butcher. Best regards Chris
01 Jan 2017 by
2

Doormen we're lovely and the service was great and very quick! NYE Defo needs a dance floor and music a little louder but we had a great time! visited The Castle Tooting on 31 Dec 2016

Reply from The Castle Tooting

Happy New Year! The whole pub is the dance floor and people were dancing in groups all over the pub! Sadly music was at full volume so maybe we can look into this for new year!! Thanks for your lovely comments and see you soon! Chris
01 Jan 2017 by
4

Amazing night, great staff, great fun, love the castle. Dan visited The Castle Tooting on 31 Dec 2016

Reply from The Castle Tooting

Happy New year to you too! Love from all at The Castle!
01 Jan 2017 by
5

Burnt food, half the menu was off, onion rings undercooked and when I sent them back the waiter was rude and sarcastic. Also promised to remove them from the bill, but then didn't. table was for 11, and only 9 of us were there; just as well as 11 would have been very squashed, despite the fact the restaurant was half empty. Drinks were slow and often had to be asked for twice. I've been to the pub a lot and always been impressed, but maybe the staff were having a bad day. I'd recommend the pub, but not the restaurant visited The Castle Tooting on 29 Dec 2016

Reply from The Castle Tooting

Hi This is not the norm and all these issues should have been resolved on your visit so please allow me to apologise for your experience. I will look into what happened on your visit to ensure we improve on these issues. Kind regards Chris Kemp General Manager
30 Dec 2016 by
2

I booked a table for the pub quiz. The host master was hysterical! I loved our seats around the fireplace and all the staff were really friendly. The only negative comment would be that I couldn't hear the quiz at times due to the loud music-I love music don't get me wrong but I did find it difficult to hear and chat to my friends. Also we won a bottle of prosecco for giving the host a ciggy first. Never had that in a quiz before but loved the originality. I've been to The Castle several times and will continue to visit. Thanks for the entertainment! xxx visited The Castle Tooting on 28 Dec 2016

Reply from The Castle Tooting

Hi So glad you enjoyed our Quiz and understood the nature. We will look into improving the sound system in the new year! Kind regards Chris
29 Dec 2016 by
4

This was a perfect venue for our extended family Boxing Day meal. A menu for everyone. Also very children friendly. visited The Castle Tooting on 26 Dec 2016

Reply from The Castle Tooting

Hi there This is what Boxing Day should be about, just relaxing and enjoying our conviviality. See you soon I hope Chris
29 Dec 2016 by
4

A party of 15 visited for our works party and I and the rest of the group thought the service and food was excellent. The staff was very accommodating, helpful and friendly. The food was hot and very nice and not one of the of the group complained about anything. We was not rushed and was also allowed to stay at our table afterwards for a few more drinks. Great service and food and will return. visited The Castle Tooting on 22 Dec 2016

Reply from The Castle Tooting

Such a lovely review, thank you! I'm so pleased you and your group had a great time and do hope you'll be back very soon! Happy New Year! Chris
28 Dec 2016 by
5

Having had a few problems leading up to the day,the actual day wasn't to bad apart from one member of staff not now in what he was serving, so getting us confused. Before the event we were asked for our names so they could correspond with the food we ordered . A complete waste of time as they didn't have any of our names .I had to revert to my mobile to look up what we ordered . Finally we had to ask for our bill 3 times . visited The Castle Tooting on 25 Dec 2016

Reply from The Castle Tooting

Hi There Thanks for your review and we've some points to work on for next Christmas Day! Best wishes Chris
27 Dec 2016 by
4

A great time at The Castle on Christmas Day. Lunch was superb great food and staff were very friendly and helpful. Hope to be back soon one of my favourite pubs. visited The Castle Tooting on 25 Dec 2016

Reply from The Castle Tooting

Hey! Thanks for your lovely review of our Christmas Day. We enjoyed it too and are so pleased you'll be back soon! Festive Regards Chris
27 Dec 2016 by
5

Really disappointed in the service we received . We Sat down at our table at 1 PM our starters did not come for a whole hour and when they did turn up one of them was cold and at the end of the meal when we were supposed to get coffee meant by the waiter didn't even know about this so he had to go away and come back awhile later after we had drunk or coffee is the service was really bad why is it that we have to give orders in the Advance . And also the turkey that was caught on our main meal was in chunks so like somebody had hacked it away instead of cutting it into slices visited The Castle Tooting on 25 Dec 2016

Reply from The Castle Tooting

Hi Thanks for your feedback and let me apologise for your slow service on Christmas Day. There were a few issues with some tables being served from the kitchen that day so please forgive us for not meeting your expectations. Regards Chris Kemp General Manager
26 Dec 2016 by
1

Lovely Christmas lunch. Very generous portions, especially for main course. Didn't need to eat anything else for the rest of the day. Many thanks Celia Whiteside & son Ben visited The Castle Tooting on 25 Dec 2016

Reply from The Castle Tooting

Hi So pleased you enjoyed your Christmas Day lunch with us. It would be lovely to have you back soon. Happy Christmas Celia Chris
26 Dec 2016 by
5

Great evening at the Castle. Food and service excellent. visited The Castle Tooting on 22 Dec 2016

Reply from The Castle Tooting

Well we couldn't ask for a better review. We're so glad you enjoyed yourselves and we hope to have you back here very soon.
26 Dec 2016 by
5

5 things were missing off the menu as they had already run out by 7.30pm! So service but ok food. visited The Castle Tooting on 24 Dec 2016

Reply from The Castle Tooting

Hey there We have a finite space we can store food safely so over the festive period, some dishes may run out. We do hope you'll come back to try those dishes that were not available on your visit. Best regards Chris Kemp General Manager
25 Dec 2016 by
3

really great service! very impressed. visited The Castle Tooting on 24 Dec 2016

Reply from The Castle Tooting

That's lovely to hear so thanks for taking the time to write in! Best wishes
25 Dec 2016 by
5

Hired mini castle was super and ready looking welcoming when we arrived! Had a good night visited The Castle Tooting on 22 Dec 2016

Reply from The Castle Tooting

Thanks very much for your lovely feedback. Hope to see you here again soon.
23 Dec 2016 by
5

We had an excellent time last night at our work do in the Castle. The service and food was outstanding. John and Claire in particular were superb and incredibly helpful. We would 100% want to come back in the future. Many thanks!! Ally visited The Castle Tooting on 21 Dec 2016

Reply from The Castle Tooting

Well we couldn't ask for a better review. We're so glad you enjoyed yourselves and we hope to have you back here very soon.
22 Dec 2016 by
5

What a fantastic night. Out with four work colleagues mixed ages. We had dinner and entered the quiz night. The staff were very warm and friendly a real pleasure to deal with. Menu was explained with no pushy up selling. Food was great and good value for money. On massive plus was our waiter noticed when one of our party had finished their drink and was straight over to ask if they wanted another. Fabulous service. The quiz was hilarious a real gem and fantastic humour with food and drink tasting rounds. Such fun. Quiz master was so funny we had a ball. Enjoyed it so much we are planning our return very soon as a regular night out. All washed down with a great bottle of Arginine Malbec great value at £23. A real must when in Tooting on a Wednesday visited The Castle Tooting on 21 Dec 2016

Reply from The Castle Tooting

Hi What a great review. I'm so glad you understood the nature of the Quiz and enjoyed top class service and food. I look forward to your next visit. Festive wishes Chris
22 Dec 2016 by
5

The place is beautiful and we had a nice place, unfortunetly the service wasnt as good and some details on the food put my friends off from coming again here. Have to mention in special the £23 of a Sirlon stake that was tasteless and when requested well done, was red in the middle, I guess is because it was frozen the meat from before? Very sad. And the cheese cake, horrible, old probably. visited The Castle Tooting on 20 Dec 2016

Reply from The Castle Tooting

Thanks for giving us your feedback, I am sorry you were let down on your visit. I will speak to our butchers regarding the steak and I can assure you that our steaks are NEVER frozen. The cheese cakes are made to order and we make a fresh batch most days of the week as it's so popular and one of my favourites. I hope you'll come and try us again and allow us to make it up to you. Kind wishes Chris
21 Dec 2016 by
2

We had a lovely night. Staff were very helpful and friendly. Most of the bar food that was ordered was good. visited The Castle Tooting on 20 Dec 2016

Reply from The Castle Tooting

That's lovely to hear so thanks for taking the time to write in! Best wishes Chris
21 Dec 2016 by
5

The food was great. Warm vibe and good decor visited The Castle Tooting on 12 Dec 2016

Reply from The Castle Tooting

Thanks for that. We hope you'll be back soon for more of the same. Chris Kemp General Manager
20 Dec 2016 by
4

We had a fabulous feast and the staff brought our drinks quickly to our table when asked. The food took longer to get to us as it took over an hour to get our starters. When it arrived it was well cooked and worth the money if you had the traditional Turkey, as it was moist and your plate was packed with food. visited The Castle Tooting on 17 Dec 2016

Reply from The Castle Tooting

Hi What a lovely review! I'm delighted you enjoyed your visit and understood that there can be delays when serving such high volumes of food. We hope you'll come back and visit soon. Regards Chris Kemp General Manager
19 Dec 2016 by
4

Review of the Christmas Feast. The soup was tasty but not warm and the one slice of bread it came with not toasted but we will let it slide as they took a long time to get to us due to the pub being so busy so the soup could've been scorching when it left the kitchen. The chorizo wooden plate was flavourful but again only one small slice of bread happily this wasn't toasted so worked well. The turkey was tender and moist and the potatoes crispy with lots of moreish pigs in blankets that needed a lot more cranberry sauce. The deserts were delicious but 2 scoops of ice cream please next time with them as one wasn't enough for any of them. visited The Castle Tooting on 17 Dec 2016

Reply from The Castle Tooting

Hi there Thanks for your lovely review and we look forward to you visiting again very soon. Festive regards Chris Kemp General Manager
19 Dec 2016 by
4

The roasts were bland - there were no greens and primarily carrots and parsnip mash, 2 roast potatoes and same soupy gravy for lamb, beef and turkey meats. When no greens pointed out and stated in menu, had lame response due to seasonal availability. Actually more a quality control issue. Where is the substitute? Disappointing won't be back to eat n a hurry. visited The Castle Tooting on 18 Dec 2016

Reply from The Castle Tooting

Hi Thanks for taking the time to write a review and sorry for not meeting your expectations. Sprouts were the greens on Sunday and it is possible they were forgotten on this occasion. If we ever fail to meet your expectations, please advise at the time. Extra veg is always available if you ever need so don't be afraid to ask. Regards Chris Kemp General Manager
19 Dec 2016 by
2

Nice atmosphere, friendly staff, good service and delicious food! visited The Castle Tooting on 18 Dec 2016

Reply from The Castle Tooting

Hi We could not ask for a better review. Thank you so much and glad you enjoyed your visit. Best regards Chris Kemp General Manager
19 Dec 2016 by
5

I have been to the castle quite a few times. The staff are always friendly and the food is always good. I was a bit disappointed on this visit because the pork roast dinner has changed without any change in the menu description. The new pork roast is no comparison to the old roast and had no crackling. I had persuaded one of my friends to have the pork based on previous visits and so I was pretty disappointed. visited The Castle Tooting on 18 Dec 2016

Reply from The Castle Tooting

Hi Thanks for taking the time to write a review and am delighted you enjoyed the service. We went from pork hock, to pork belly and on your visit, pork loin ,making it clear what to expect. It is possible that your crackling was omitted in error but a simple request could have rectified this. Never be afraid to ask as we always have loads! We have had a few people who want the hock back so watch this space... Best wishes Chris Kemp General Manager
19 Dec 2016 by
3

The Castle was fabulous at accommodating our large festive group and mostly the food was excellent. Two people were very disappointed with the pork cheek starter, which did not appear at all as described (it came in a broth), and overall, drinks were a little expensive. We had a great afternoon though - service was excellent. visited The Castle Tooting on 18 Dec 2016

Reply from The Castle Tooting

Many thanks for your review!
19 Dec 2016 by
4

Fabulous venue! Light, Spacious and good ambiance! Perfect for friends and family drinks/get together's! Great food (best roast I've had in Tooting) and friendly staff. can't fault the place or service. highly recommend. visited The Castle Tooting on 18 Dec 2016

Reply from The Castle Tooting

Really glad that you liked it!
19 Dec 2016 by
5

Really nice place to go for a Sunday lunch. Only problem was the service - over an hour's wait for food after ordering, and half an hour wait for the bill. visited The Castle Tooting on 18 Dec 2016

Reply from The Castle Tooting

Thank you for your review. We do inform our customers about the waiting time, especially on our busiest day for the restaurant which is Sunday. Sorry for keeping you waiting for your bill. I will pass your feedback to our staff. Hope to see you soon :)
19 Dec 2016 by
4

Very, very disappointing will not be returning and could not recommend the castle. We waited a 1.5 hours for our starter and very long wait for every stage of the meal. We had 3 different waiters; we were offered the wrong order twice. We had to show our pre order e-mail as proof! We had to ask for drinks and remind staff at every course. The Nut roast was tomatoes with some chopped nuts-not a nut roast and no flavour! Vegetables were not special and over cooked. Venison did not taste like it should, either! Sorry I cannot think of anything positive to say. We did complain to all of our waitress'/waiters and also to the manager but our group felt this was a waste if time. It seemed that there were too many people booked in, not enough staff, no organisation at all and a unqualified chef. Summary we ordered our food and paid a deposit over 2 weeks in advance, but on the day we were neglected, left hungry and thirsty for a long time and were so disappointed when food eventually arrived (after numerous requests!)-so never again! Would like to be able to give a zero star rating-but unable to! visited The Castle Tooting on 16 Dec 2016
18 Dec 2016 by
1

Great night, great music and excellent staff. Thank you. visited The Castle Tooting on 17 Dec 2016

Reply from The Castle Tooting

Thank you for appreciating our music choice!
18 Dec 2016 by
4

Service was amazing , food was yummy! visited The Castle Tooting on 17 Dec 2016

Reply from The Castle Tooting

Why thank you very much! Come back soon!
18 Dec 2016 by
4

Great place, really looked after the thirty of us - thanks very much! visited The Castle Tooting on 17 Dec 2016

Reply from The Castle Tooting

Well we couldn't ask for a better review. We're so glad you enjoyed yourselves and we hope to have you back here very soon.
18 Dec 2016 by
5

The food and service was very good. My team was impressed! visited The Castle Tooting on 15 Dec 2016

Reply from The Castle Tooting

Thank you for your lovely comments and we look forward to your next visit soon. We love
16 Dec 2016 by
4

The waiting staff were excellent! Would definitely recommend this place. visited The Castle Tooting on 13 Dec 2016

Reply from The Castle Tooting

Why thank you very much! Come back soon!
14 Dec 2016 by
4

Had a lovely time celebrating my daughter's birthday. We were 12 of us with youngest being 5 and oldest 80 years old. We all enjoyed the lamb, chicken and pork belly roast. Mum had sea bass and finished hers too. Good portion and fresh vegetables. visited The Castle Tooting on 11 Dec 2016

Reply from The Castle Tooting

Thank you so much for your lovely comments and for choosing us for your daughters Birthday. You were lovely too and we look forward to seeing you again. Chris
12 Dec 2016 by
5

Had a great time at The Castle, the food was lovely, the potatoes, nice a crispy and the staff were attentive. A bit of a mix up with the bill at the end, but it was resolved immediately. Everyone in the team had a good time. Thanks All visited The Castle Tooting on 09 Dec 2016

Reply from The Castle Tooting

Phew! Glad that was sorted quickly for you! Thanks for your lovely comments
12 Dec 2016 by
4

Really good service, nice food, nice atmosphere! Claire visited The Castle Tooting on 11 Dec 2016

Reply from The Castle Tooting

Why thank you very much! Come back soon! Chris x
12 Dec 2016 by
5

What a fantastic pub, and delightful Sunday roast! I loved it so much, I wrote a blog article on my experience http://wp.me/p7QyvS-il - take a peak! A x Annabelle visited The Castle Tooting on 11 Dec 2016

Reply from The Castle Tooting

Wow what a review and lovely blog with all those photos ! You could have also chosen the Hake or Fish & Chips for your fishy needs too! Thanks for writing in and I hope you'll come back soon! Chris
12 Dec 2016 by
5

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