The Roof Gardens

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Top Events @ The Roof Gardens

(View More)
Proms on The Roof! Buy Your Ticket
Various dates from 31st May

Description

The Roof Gardens is London's very first rooftop bar and club and is as glamorous as it comes. For anyone looking to party in style and wanting a memorable night out in London then The Roof Gardens is a must visit. 

A haven of style and relaxed glamour, with its opulent cocktail bar and spacious dance floor which complements its VIP area for those seeking the ultimate in privacy! The Roof Gardens has it's own destination rooftop bar with its very own gardens and clubs and views over London. Perfect for alfresco drinking and summer nights, as well as their live music nights in the winter, and late-night clubbing. 

With the The Roof Garden staying open all night with BBQs keeping the hunger at bay, and a glamorous night club for the party crowd later on with DJs playing classics, current pop hits, mash ups and remixes of the big party tunes. Avoid the crowds and book a 'Pre-Club Party' between 7pm and 10pm on a Friday or Saturday night, then dance the night away til 2am.

You can also hire The Club and stunning The Roof Gardens exclusively for up to 400 guests or host an intimate party in the Silver Bar or Spanish Hideaway for up to 40. Open Friday and Saturday nights between 10pm and 2am. Guest list is essential for entrance so make a booking above to visit this very special club in London. 

What's on

To see all upcoming events view the full event calendar.


Secret Garden Afternoon Tea

Secret Garden Afternoon Tea

Various dates

Discover the secret of The Roof Gardens and enjoy a scrumptious Champagne Afternoon Tea served 100ft above...

Proms on The Roof!

Proms on The Roof!

Various dates from 31st May

The Roof Gardens in Kensington is delighted to announce its collaboration with Royal College of Music to present the...

London Summer Rooftop Party

London Summer Rooftop Party

Various dates

Following the huge success of our Sold Out London Summer Rooftop Series the past 3 years, we invite you the launch of...

Reverb

Reverb

Various dates from 17th June

REVERBMake the most of the British summertime and join us 100ft above the streets of London for a truly unique blend of...

Big Singles Night Out at The Roof Gardens

Big Singles Night Out at The Roof Gardens

Saturday 17 June 2017

It's that glorious times of years where Londoners pour onto rooftops, enjoying drinks outside as the sun...

The Roof Gardens Comedy Festival 2017

The Roof Gardens Comedy Festival 2017

Sunday 25 June 2017

THE ROOF GARDENS COMEDY FESTIVAL 2017Sunday 25th JuneBring on the sunshine 100ft above the London streets and join us...

Info

Book with DMN for £10 entry before 11pm on Friday's and £25 entry on Saturday's
Booking required
Splash the Cash £££
Kensington
Over 21
Wheelchair Access, Disabled Toilets
Dress to impress

Hours

Day Open Close Notes
Monday - -
Tuesday (today) - -
Wednesday - -
Thursday - -
19:00 02:00
19:00 02:00
Sunday - -

Special Opening Hours

Day Open Close Notes
19:00 02:00
19:00 02:00
19:00 02:00

Location

The Roof Gardens
99 Kensington High Street, London, W8 5SA

Area:
West London

Nearest station:
High Street Kensington (Tube)
View on Citymapper
View on Google Maps

Menus

Drink Prices Price
Bottle of Lager (330ml) £5.75
Cocktail £12.00
Spirit and Mixer (50ml double shot and mixer) £8.75
Glass of Wine (175ml measure Large ) £7.00
Bottle of House Wine £28.00
Bottle of Champagne £57.00

Menus



This venue serves International, British, Fine Dining and Roast Dinner food.

A word from the chef:
The Roof Gardens offers a stunning summer BBQ experience where you can dine in the gardens and then enjoy the club experience after. You can also dine in the The Roof Gardens restaurant that serves up stunning modern British and European dishes.

Our Review

The Roof Gardens Kensington - London Club Reviews

The Roof Gardens Kensington - London Club Reviews

A stone’s throw from High Street Kensington tube station and down a wide side-street you will find a unique space that seems a million miles away from the hustle and bustle of West London’s popular shopping high street. The...

Read our full The Roof Gardens Kensington - London Club Reviews review

Private Hire

Name Type Capacity
Seated
Capacity
Standing
Cost Min spend
Midweek*
Min spend
Weekend*
Clubhouse Private Room 200 Dinner. 180 Dinner & Dancing 500 Hire Fee (non refundable) - £3.5k - £5.5k Sundays, 12pm-12.30am £10k . Mon-Thu 8am-5pm - £3k, 6pm-1.30am £15k -£30k (Depending on dates) Fridays - Saturdays, 8am-5pm £3k. Evening not available for exclusive hire
* The minimum spends are a guideline only and vary according to the day and time of the year.

(220 reviews) Show all Show fewer



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Amazing, great atmosphere, great staff, reasonably priced for the city, this place is a real must visit (would certainly book a VIP table) visited The Roof Gardens on 20 May 2017
22 May 2017 by
5

Great night and atmosphere.My friend who flew in from Athens thought the place and gardens were amazing! Dr Stevie D London visited The Roof Gardens on 12 May 2017

Reply from The Roof Gardens

Dear Dr Stevie, It was such a treat to hear that you had a great night with us, particularly when your friend had flown in specially! Thank you for taking the time to share your 5 star review, we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 May 2017 by
5

Thank you for everything, Me and my team were so glad. Thanks for Francesca, Omar.... it was delighted and amazing, I really appreciate and recommand this experience at the Roof Garden? Congratulation!!! visited The Roof Gardens on 13 May 2017

Reply from The Roof Gardens

The pleasure truly was all ours, we were so pleased to welcome you to The Roof Gardens and wanted to thank you for your fantastic review. Francesca and Omar were particularly touched to receive special mentions, they loved looking after you and your team and we all hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 May 2017 by
5

Went to KRG for my hen on sat night and had the most amazing time. The staff, the food, the venue was first class. The bbq has a selection of excellent food and is so delicious. I was a very happy bride to be 👰 visited The Roof Gardens on 13 May 2017

Reply from The Roof Gardens

There’s nothing we love more than a celebration here at The Roof Gardens, and it was a pleasure to welcome you and your friends to our shared BBQ last Saturday. Thank you for your lovely review, it really made our day to hear that you thought all aspects of your visit were ‘first class’. We hope to see you again soon to hopefully hear all about your big day! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 May 2017 by
5

Fabulous night! Loved the magician and the drummer. Danced all night, great DJ and fun crowd. visited The Roof Gardens on 12 May 2017

Reply from The Roof Gardens

We loved welcoming you to The Roof Gardens and were delighted to hear that you enjoyed dancing the night away to our DJ and drummer. Thank you for your fabulous review, we very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 May 2017 by
5

Cool atmosphere, but too less food for too much money. And I think they forgot to add the gin in my Gin Tonic. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

Whilst were delighted to hear you enjoyed the atmosphere in the Club it was concerning to hear that you think the team forgot your Gin in your Gin and Tonic; a very key component! I’d really like to chat to you further about your visit and would be grateful if you could reach out to me using my details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 May 2017 by
4

The music and venue was great, however, we were very disappointed to have waited around 1 and a half hours to get in when we had booked a 10.45pm guest list slot and were on time for our booking! There was about 10 people in front of us when we arrived and it took all that time to let us in. We were also not prepared to pay a 12.5% discretionary service charge for our drinks when we had to que for over 10 mins to get our drinks with no special service involved. That was no different to any other busy nightclub. These two things really let the place down unfortunately as the music was incredible once we were inside. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

We really appreciate you taking the time to share your feedback with us and while we loved hearing that you thought the music and venue were great we were sorry to hear that you experienced a long wait to get in. I would very much appreciate the opportunity to hear more about your visit and have included my details below so that you may contact me personally and we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
3

Fantastic team who made every effort in making the night extra special. Would most definitely recommend the venue, and what a fantastic venue. The night atmosphere was amazing. The food ,the music. A truly memorable occasion. Thank you all. Again and again. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

Thank YOU so much for such a fantastic review. The team were thrilled to hear your kind words and we couldn’t be happier to hear that you enjoyed a memorable occasion with us. We hope it won’t be too long before we can welcome you back to make more memories! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
5

Got outside less than an hour of the club opening and there was a long que. even tho we had confirmation of being put on a guest list we were told you still have to que and will not be guaranteed entry- so not sure what was the point of emailing to be on a guest list. When I asked the door man how long the que would be he said they were at maximum capacity and if he was me he wouldn't waste the night as it was one in one out and told us to go elsewhere. So a wasted cab ride there and back into central london. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

I was really sorry to hear that we were unable to welcome you to The Roof Gardens after you had travelled across the City to see us. During the summer months guests can experience queues to get in, but we do as much as we can to move these quickly and I’m sorry to hear that this wasn’t communicated to you as it should have been. I would really like to chat to you further about your visit and so I have included my details below. I very much hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
1

Fantabulous and just amazing! but there should a solution for the queuing up for ages visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

Thank you for our first ever ‘fantabulous’ review! Rest assured your feedback on the queue has been shared with the team to help us improve in the future. We hope to see you on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
5

Incredible night and Amazing staff, especially Francesca and our waiter, who was incredible. Made the best celebration for our beautiful bride to be ☺️ visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

We really enjoyed your ‘incredible’ review and wanted to thank you for sharing it with us. The team were delighted to hear your kind words; none more so than Francesca who was so touched by the personal mention. We’re delighted to hear you made the most of your celebrations and wish your beautiful ‘bride to be’ a wonderful wedding! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
5

Amazing place disappointed the gardens were closed as that was what we came for before dinner at Babylon then on the the club Music was great percussionist was amazing, drink prices are ridiculous!!!! But was understand this is an exclusive club visited The Roof Gardens on 05 May 2017

Reply from The Roof Gardens

It was such a pleasure hearing that you enjoyed the music in The Club and our percussionist in particular was delighted to hear your feedback, so thank you. It was a shame to hear that you were unable to see The Gardens during your visit and I would really like to welcome you back to see them. If you would like to, please contact me using my details below so that I can personally arrange your next visit for you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 May 2017 by
3

I never got a reply to my application to go on the guest list, so went somewhere else instead. visited The Roof Gardens on 29 Apr 2017

Reply from The Roof Gardens

I was really sorry to hear that you didn’t receive a reply to your guest list enquiry. We’d really love to welcome you to The Roof Gardens and I would be delighted to personally arrange a visit for you so please don’t hesitate to contact me using my details below. Hope to see you soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 May 2017 by
2

An amazing night, big thanks to the team and especially our hostess, Diamond. 👍 visited The Roof Gardens on 29 Apr 2017

Reply from The Roof Gardens

Thank you for your amazing review and your kind words about your hostess! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
01 May 2017 by
5

It was fantastic staff were so helpful and polite food was amazing would definitely go back the gardens are beautiful at night so must be amazing in the day. visited The Roof Gardens on 29 Apr 2017

Reply from The Roof Gardens

We’re delighted to hear your enjoyed your night with us and will definitely be back. We’re already looking forward to seeing you again! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
01 May 2017 by
5

What a great night!!. From start to finish there was always something to do or something cool happening. From stilt walkers to the casino it was all happening. Will definitely be going back soon.

Reply from The Roof Gardens

What a great review, thank you for sharing it with us! Our favourite part was hearing that you will definitely be back again soon; we’re already looking forward to seeing you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Apr 2017 by
5

charming and lovely place. highly recommendable. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

We loved reading your lovely review and wanted to thank you for your kind recommendation, it truly means a lot and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Apr 2017 by
5

our experience for the prince night started off great. we had booked a table for a group of 12 and our waitress was awesome! the band was fanatstic, however once the band finished the dancefloor opened up and many people had left so we headed to the dancefloor and proceeded to enjoy the rest of the evening. however this is where it turned into a drama. One of my guests was dancing to one of his favorite prince tunes, when the security threatened to chuck him out. i went over to query what was going on, then the security tried to chuck me out (female door supervisor was very rude and had a chip on her shoulder). i was then taken by 3 doorman round the back (slightly intimidating) but i went. I asked to be explained why the security staff were so rude, no explanation, asked to speak to a manager about this and no-one was available to comment. We paid our table bill and left. I was disappointed with how we were treated and will be wary about booking here again! the security staff left a very sour taste in our mouth! visited The Roof Gardens on 21 Apr 2017

Reply from The Roof Gardens

Whilst we were pleased to hear that you enjoyed the band and were impressed with your waitress, I was concerned to hear about your experience with our security team and would very much like the opportunity to speak with you further about this. I have included my contact details below and would be grateful if you could kindly advise how I may contact you by emailing me at the address below. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
25 Apr 2017 by
3

It was fantastic... Allen is the best, my birthday was unforgetable.. love it.. Hopefully we can go again next time.. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

Thank you for sharing your fantastic review – we loved welcoming you to celebrate your birthday in style and hope to see you again next year, if not before! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
24 Apr 2017 by
5

It was fantastic... Allen is the best, my birthday was unforgetable.. love it.. Hopefully we can go again next time.. visited The Roof Gardens on 22 Apr 2017
24 Apr 2017 by
5

Music wasn't great, crowd were very bland, lacked culture and diversity (lots of plain carols and beckys) and the agreed table spend wasn't adhered to therefore my party had to pay a great deal more. Ps I visited on Saturday 22 April 2017 so this is a very recent experience. After speaking to many people they have also experienced the same - overall the nights out are very ummm Vanilla if you like. I give it a minus star if possible. The positive is the garden is nice but go during the day. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

Whilst it was lovely to hear that you liked the Gardens, we were really disappointed to hear that you did not enjoy your evening with us in the Club. We don’t want any guest to leave us feeling this way, and I’d very much like the opportunity to speak with you further about your experience. I would be grateful if you could please contact me using the details below so that we can speak further. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
24 Apr 2017 by
1

Music was very bad not commercial or as described. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

I was very sorry to hear that you did not enjoy the music during your recent visit, and would like to take this opportunity to assure you that I have shared your valued feedback with our house DJ so that we can take this on board for the future. We hope to see you again soon. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
24 Apr 2017 by
1

Had a fantastic night xx visited The Roof Gardens on 14 Apr 2017

Reply from The Roof Gardens

It is wonderful news that you had a fantastic night with us and we very much hope to welcome you again soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Apr 2017 by
5

fantastic night... We were very well looked after in the VIP area... Sharing cocktails were great!! visited The Roof Gardens on 15 Apr 2017

Reply from The Roof Gardens

It was a pleasure to welcome you for a VIP night on The Roof and we were all so pleased to hear that you enjoyed your evening with us! We hope to see you again soon and will be sure to have the cocktails at the ready for next time! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Apr 2017 by
5

Great place, refreshing, will go again visited The Roof Gardens on 14 Apr 2017

Reply from The Roof Gardens

Thank you for sharing your great review! We are looking forward to welcoming you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Apr 2017 by
4

Went for afternoon tea. Location is amazing and food was great....when we finally got it. Terrible service though and we had to wait for ages to get our sandwiches, then the tea didn't arrive until we'd eaten half of them. After finishing the sandwiches we were left sitting with the empty plates for 30 min before they were cleared, then had to wait again for the cakes. The table near us complained and left without eating anything, then a senior member of staff came and apologised to the other tables but completely ignored us. Make sure you have nothing else to do and you are willing to wait a very long time for service if you go here.

Reply from The Roof Gardens

Dear Sue, Following on from our email conversation, I would like to once again extend my sincere apologies that we fell short of your expectations during your recent Afternoon Tea. Please rest assured your valued feedback has been taken on board to help us improve in the future. We very much hope to welcome you to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Apr 2017 by
2

It was amazing. Nice people, stunnig location and a briliant vibe. I loved it! visited The Roof Gardens on 07 Apr 2017

Reply from The Roof Gardens

We loved welcoming you to The Roof Gardens and were delighted to hear that you enjoyed your evening with us! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Apr 2017 by
5

Hey. We (my partner and i) came for the Egg Hunt event yesterday, which was a total waste of our money and time. And that too on a Friday evening. We left just after an hour or so. The organisers were no professionals. Every guest meant to receive a welcome drink ...At least per other guests over there. But we got told that you have to earn them after finding the eggs. Its lil unfair to know that other people were allowed but we. Anyway, after finding a whole box of eggs we went to the bar to claim our drinks. The box just gave the instructions: where will you get your sex on the beach. When we came to the bar the "organiser" just grabbed the box away from me without even introducing herself and gave it around her friends group who "stole" some eggs from the box. I kindly reminded her to pass me the box back but she kept on holding it ( still i didn't know she has some role in organising all that) She literally snatched the box away from me and took it outside in the garden while saying you are not allowed to take the whole box. I mean there weren't any instructions as such... Till now i am not too sure who that person was and who gave her the right to behave like that. Organiser or not she should have shown some etiquettes in front of her guests who paid for that rubbish. Sanjali visited The Roof Gardens on 14 May 2016

Reply from The Roof Gardens

Dear Sanjali, I was really sorry to hear that you left us feeling disappointed following the recent Easter event at The Roof Gardens, and wanted to take this opportunity to let you know that I have shared your valued feedback on the evening with the event organiser. I have included my contact details below, if you would like to speak about your experience further then please don’t hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Apr 2017 by
1

I didn't get in The place... line outside TOO long and since it was my husband's birthday... no way we'd wait that much! visited The Roof Gardens on 08 Apr 2017

Reply from The Roof Gardens

I was sorry to hear that we weren’t able to welcome you to The Roof Gardens for your husband’s birthday, unfortunately due to a high number of Club guests arriving at the same time we experienced slower levels of entry than usual this weekend. I very much hope we have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Apr 2017 by
1

Queued for an hour and a half even though on a guest list. Overpriced drinks. Odd atmosphere. Left after half an hour and won't be returning unfortunately. Completely ruined our birthday evening! visited The Roof Gardens on 08 Apr 2017

Reply from The Roof Gardens

I was really sorry to read your recent review of The Roof Gardens and to hear that you left us feeling disappointed, particularly when you were celebrating a special occasion. I would like the opportunity to speak with you about your experience and would be grateful if you could please contact me at the email address below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Apr 2017 by
1

didn't get in. Had to wait over an hour in a queue. visited The Roof Gardens on 08 Apr 2017

Reply from The Roof Gardens

I was really sorry to hear that we were not able to welcome you to The Roof Gardens this weekend, and would like to take this opportunity to apologise for the delay you experienced when trying to visit the Club. I very much hope we are able to welcome you back again soon; I have included my contact details below and if you would like to please don’t hesitate to get in touch with me as I would be delighted to personally arrange guest list for your next visit. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Apr 2017 by
1

I celebrated my 29th birthday there and it was amazing! Music was good and service was great. The management team was super helpful and made everything easy for myself and my guests. Would definitely book another table again there! visited The Roof Gardens on 07 Apr 2017

Reply from The Roof Gardens

Please let me start by once again wishing you a very happy birthday, thank you for choosing to celebrate it with us! The team were so touched to hear your lovely comments about your experience and were all delighted that you had an amazing evening with us. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Apr 2017 by
5

Amazing!❤️ The place,food,bar,stuff,music is the best! For the first time,i find a place with everything for a good party! I leave near to this place and for shore will be my favorite place! 👍👍👍

Reply from The Roof Gardens

Dear vultureanu, I don’t think we could ask for a more amazing review – thank you! It was such a treat to hear that you enjoyed your evening at The Roof Gardens, and even better to hear that you are a neighbour of ours. We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Apr 2017 by
5

The garden is very pretty your odious staff and your way of doing it like keeping the credit card all the evening as much as cotion as if I was a thief are outrageous .... I would not go back to your establishment and would not recommend it to anyone. visited The Roof Gardens on 01 Apr 2017

Reply from The Roof Gardens

I was disappointed to hear your comments following your recent experience at The Roof Gardens and would very much like the opportunity to speak with you further about your visit. I would be grateful if you could please contact me at the email address below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Apr 2017 by
1

Average at best. Super expensive and the venue/ atmosphere wasn't of a high enough standard to justify the price. Also there was not enough bar staff so I waited about 20/25 minutes to get served. visited The Roof Gardens on 01 Apr 2017

Reply from The Roof Gardens

We always hope to give our guests a night to remember, so I was really sorry to hear that we fell short of your expectations during your recent visit to The Roof Gardens. I would very much like the opportunity to speak with you further about your visit, and would be grateful if you could please get in touch with me using the details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Apr 2017 by
2

i was extremely disappointed with my visit on saturday night. i received a confirmation email for the complimentary guest list from you and was then told myself and my partner were not allowed in without ID. In your email you mentioned nothing about bringing ID, so there was a lack of information on your part and we were left disappointed. I would like to attend again at some point and am now aware that i have to produce ID, but would have liked to have been given this information with your invitation email. I hope that you can accomodate me and my partner again on the complimentary guest list and that you fully understand our disappointment. many thanks Tony Kelly www.kellysredcardconsultancy.co.uk red card gambling support project ltd. RED CARD -THE BOOK- AVAILABLE ON AMAZON! visited The Roof Gardens on 01 Apr 2017

Reply from The Roof Gardens

Dear Tony, I was really sorry to read about your recent experience with us and to hear that we were not able to welcome you and your partner to The Roof Gardens. Just to clarify, we do operate a strict ID policy whereby guests of all ages (though of course you do have to be over 21 to visit us) hoping to visit the Club are required to show a valid passport or driver’s license. We do advise all guests of this on our website and when they make a booking with us, so I was sorry to hear that you were not aware that valid photo ID would be a condition of entry. I believe we have already been in contact over email to try and make amends for any disappointment you felt, and I look forward to hearing from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Apr 2017 by
3

Great evening, good service. nice staff. we should do this more often. Alessandro visited The Roof Gardens on 31 Mar 2017

Reply from The Roof Gardens

Dear Alessandro, We couldn’t agree more, you should do this more often! It was lovely to hear your wonderful comments about the service and staff, we couldn’t be more pleased you had a great evening with us and we hope to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 Apr 2017 by
5

Liked the venue, a lot!!! Nice VIP areas, dance floor, gardens, bar area, etc. We had a great celebration and stayed until closing time! Music on the night was a bit self-similar and boring at times though, which we found disappointing given the reputation of the venue. Dress code says no trainers, but we did spot at least one lady in white adidas trainers. Double standards?! Most importantly, I'd gratefully appreciate it if the venue would cover the dry cleaning fee of my designer dress, as our waitress accidentally spilled cocktail on it :( She was lovely otherwise, only pouring skills were a bit substandard. visited The Roof Gardens on 25 Mar 2017

Reply from The Roof Gardens

We were so pleased to hear that you liked the venue a lot – because we liked welcoming you a lot! Thank you for choosing to celebrate with us at The Roof Gardens and for taking the time to share your review. I wanted to take this opportunity to assure you that I have shared your valued feedback on the music with our house DJ so that he can take this on board in the future. I was really sorry to hear that the pouring skills of your waitress were a little off-centre; we will of course be happy to pick up the tab for your dry cleaning bill. I have included my details below and would be grateful if you could please get in touch so that I can arrange this for you. I’m looking forward to hopefully hearing from you soon. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
28 Mar 2017 by
4

The queue was long and slow in the chilly weather. People would like to check in quickly with all the safety concerns. visited The Roof Gardens on 25 Mar 2017

Reply from The Roof Gardens

Thank you for sharing your valued feedback following your recent visit to The Roof Gardens. I’d like to personally apologise that there was a delay in gaining entry to the Club, particularly when the weather was chilly. Unfortunately entry was slightly slower due to a large number of guests arriving at the same time on the evening. I have included my contact details below, and if you would like to discuss your experience further please don’t hesitate to get in touch with me. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Mar 2017 by
5

Great music! Great location! Thanks visited The Roof Gardens on 25 Mar 2017

Reply from The Roof Gardens

Thank you for your great review! The pleasure truly was all ours, thank you for joining us at The Roof Gardens and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Mar 2017 by
5

Fantastic night once more at the Roof Gardens. Staff were super friendly and helpful as ever. Without doubt our favourite club in London visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

What a compliment that we are your ‘favourite Club in London’! I don’t think we could ask for a nicer review so thank you for taking the time to share it. We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
23 Mar 2017 by
5

Great to pay a reduced entry rate, different from the website. However, once inside it took a very long time to be served at the bar. Apart from being cold outside the venue was lovely and the food very good. visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

We were so pleased to hear that you enjoyed the food and setting on your recent visit to The Roof Gardens! I’d like to take this opportunity to personally apologise for the long wait you experienced at the bar, unfortunately the bar can occasionally be a little slower when we have a high number of guests arriving at the same time. I very much hope we are able to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
22 Mar 2017 by
3

Awesome as usual. Great atmosphere and good people visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

Thank you for your awesome review! We hope to welcome you back for more good time on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
21 Mar 2017 by
5

Excellent staff from door to bar. visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

It was such a treat to read your review and hear that you thought the whole team were excellent, thank you! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

Good venue as usual :-) visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

Thank you for sharing your great review with us. We are looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
4

Excellent!! Great venue and a wonderful night out. visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

Thank you for your excellent review! We hope to see you for another wonderful night out again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

The DJ played great tunes & the saxophonist was a nice touch. We Love the place! Nice crowd. Always good fun ! visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

We loved reading your review so wanted to thank you for sharing it with us! I’ll be sure to share your fantastic comments on the music with our resident DJ and saxophonist who I’m sure will be delighted to hear how much you enjoyed the entertainment. We are looking forward to hopefully welcoming you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

Absolutely amazing organisation for a girls dinner with really great service. The whole team was attentive to our needs and made sure we had a great evening. We loved every minute and will certainly come back. Andy Crofts and his team are definitely one of the best in london for events visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

What an amazing review, thank you for taking the time to share it with us! We were all delighted to hear how much you and your friends enjoyed your evening with us, none more so than Andy who was so touched to receive a personal mention! Our favourite part of your review was hearing that you will certainly come back, we are looking forward to seeing you again already. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

Fantastic service, food and atmosphere! The staff are immensely helpful and great service! Would recommend to all. Anushka visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

I don’t think we could ask for a more complimentary review, so thank you for taking the time to share it with us! The whole team were over the moon to hear that you thought they were helpful and that you enjoyed the food and the atmosphere, thank you. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

Our second time at Babylon and celebrating a very special occasion, the venue is amazing but the service and food was disappointing! visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

I was very sorry to hear that you thought the service and food was disappointing during your recent visit to Babylon, and would very much like the opportunity to speak to you further about your visit. I would be grateful if you could please get in touch with me using the details below so that we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Mar 2017 by
3

Perfect! Great live show that day! Excellent ambiance ! For the club part I did not like the music very much! Generally thanks! Good adress! visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

Thank you for sharing your superb review with us, we loved hearing how much you enjoyed the atmosphere here 100ft above the London streets! We hope to see you again soon. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Mar 2017 by
4

Wonderful atmosphere :) lived up to the expectations. Will be visiting again. visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

It was a pleasure to read your wonderful review and to hear that we lived up to your expectations. We are looking forward to hopefully welcoming you back to The Roof Gardens soon. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Mar 2017 by
5

Top class service, venue and experience visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

Thank you for sharing your top review! We hope to welcome you back for more good times on The Roof again soon. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Mar 2017 by
5

VIP arrea is very comfortable and very friendly staff . Nice champagne and music visited The Roof Gardens on 11 Mar 2017
13 Mar 2017 by
5

No view from the rooftop, long ques and very expensive. Bad vibe. visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

I was very sorry to read your recent review of The Roof Gardens and to hear that we fell short of your expectations. Of course we don’t want any guest to leave us feeling disappointed and I would really appreciate the opportunity to speak with you further about your visit. I would be grateful if you could kindly advise how I may contact you by emailing me at the address below. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Mar 2017 by
1

Ridiculous security (ID), rude bar staff, no flamingos, over priced. Don't go visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

I was really sorry to hear that you left us feeling disappointed following your recent visit to The Roof Gardens and I would very much like to speak with you about your experience. I have included my contact details below and would be grateful if you could please get in touch with me so that we may chat further. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Mar 2017 by
1

Hey We had a good time I come with friends I really like it Staff very friendly and welcoming Thanks guys Mahfoud Kensington Mahfoud visited The Roof Gardens on 04 Mar 2017

Reply from The Roof Gardens

It was such a treat to read your lovely review and to hear that you and your friends had a good time with us. I was particularly pleased to hear that you thought the team were friendly and welcoming. We are looking forward to welcoming you back for more good times on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Mar 2017 by
4

The food was very good, although service was very slow. We were also disappointed that this meant that we were unable to use the club after our meal. We decided that the potential clientele at the club were rather too inebriated by this stage and the music was not too our taste. This was a shame as it rather disappointed our guests. visited The Roof Gardens on 04 Mar 2017

Reply from The Roof Gardens

Whilst it was great to hear that you enjoyed the food during your recent visit to Babylon I was sorry to hear that you found the service to be a little slow and that you were unable to join us in The Club as you had planned. I’d welcome the opportunity to chat to you further and have included my details below in the hope that we are able to speak soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Mar 2017 by
2

The place was good and the music is good as well. However the quality of people should be improved and scrutinised. For instance, we bumped into a group of guys who were film producers (Blue film as they clearly said) and they were groping girls in the garden area and were trying to make illegal and dirty videos. We did not feel safe in that place and we had to leave soon. So I will think twice before recommending this place to anyone as it is not safe for girls to be surrounded such people!! And I believed that roof gardens happens to be a place of sophistication and class however I was disappointed with the quality of people!! visited The Roof Gardens on 04 Mar 2017

Reply from The Roof Gardens

It was with great concern that I read about your recent experience at The Roof Gardens and I would be grateful if you could kindly contact me using the details below so that we can chat further. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Mar 2017 by
1

Great time, fun night for what I can rememeber visited The Roof Gardens on 04 Mar 2017

Reply from The Roof Gardens

We were delighted to hear that you had a fun evening with us and wanted to take this opportunity to thank you for sharing your 5 star review! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Mar 2017 by
5

Fantastic get away for the weekend night out! Loved it! visited The Roof Gardens on 25 Feb 2017

Reply from The Roof Gardens

Thank you for your fantastic review! We are looking forward to welcoming you for another weekend night out on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Feb 2017 by
5

The place is beautiful , no doubt about that, and if you are coming with your girlfriend, it's one of the best places to go to. But we were 3-4 young guys and the crowd was mostly 30-35+ So we missed the intensity & probability of hooking up with someone lol . I will come back surely but only with my girl . Drinks are kinda okay , not costly and the dance floor can accommodate 60-80 people - about small I would say. Aakash visited The Roof Gardens on 25 Feb 2017

Reply from The Roof Gardens

Dear Aakash, Thank you for taking the time to share your feedback following your recent visit to The Roof Gardens. We were delighted to hear that you thought the setting was beautiful, and we are looking forward to welcoming you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Feb 2017 by
3

We had a fantastic time the atmosphere was divine the gardens is beautiful the security staff was friendly spot on we felt safe the bar staff was so nice. The music was lovely only thing we wishes the club would stay open longer .The whole experience was wonderful we'd definitely go back there again. Thank you so much the hospitality was suburb. visited The Roof Gardens on 24 Feb 2017

Reply from The Roof Gardens

What a wonderful review! The pleasure truly was all ours, thank you for joining us on The Roof and for taking the time to share your fantastic comments on the Gardens, the music and the service with us. We were delighted to hear that you will be back to visit us again, we just hope we don’t have to wait too long as we are already looking forward to seeing you next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Feb 2017 by
5

Amazing saxofone player, great gardens and good atmosphere! laurasantos visited The Roof Gardens on 18 Feb 2017

Reply from The Roof Gardens

Dear laurasantos, What a delight it was to read your amazing review; thank you! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
4

Everything was great. The VIP area was awesome, the staff was really helpful. Everything went smoothly. visited The Roof Gardens on 18 Feb 2017

Reply from The Roof Gardens

Wow, I don’t think we could ask for a more complimentary review! Thank you for sharing such fantastic comments with us; we hope to welcome you back for more good times on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
5

nice place but expensive for an average food and a not very-VIP people... visited The Roof Gardens on 18 Feb 2017

Reply from The Roof Gardens

Whilst we were delighted to hear you enjoyed the setting, I was sorry to hear that some other aspects of your visit fell short of your expectations. I would welcome the opportunity to speak with you about your visit, and would be grateful if you could please contact me using the details below so that we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
3

Fabulous venue, fabulous staff, fabulous cocktails! Thanks so much for making my birthday so special :) visited The Roof Gardens on 17 Feb 2017

Reply from The Roof Gardens

You certainly know how to make us feel special! It was a pleasure to help you celebrate your birthday in style and the whole team were over the moon when they read your fabulous review! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
5

. Stood out the front with my wife for 45 Mins in a huge que that didn’t seem to move then decided we didn’t want to spend out Friday night on the pavement. @ Roof Garden Please make a note when booking the guest list of how long the que is. I would have booked a table if had known! On the plus side we went to Buddha bar and had a great time.  visited The Roof Gardens on 17 Feb 2017

Reply from The Roof Gardens

I was very sorry to hear that we were not able to welcome you to The Roof Gardens this weekend, unfortunately due to a high number of guests arriving at the same time we experienced slower levels of entry than usual on Friday night. I’d very much like the opportunity to speak with you further about your visit and I have included my details below. I would be grateful if you could please advise the best way for me to contact you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
1

Not sure about the crowd not the usual Kensington Roof Gardens I know and love ❤️ visited The Roof Gardens on 17 Feb 2017

Reply from The Roof Gardens

Although it’s always a pleasure to welcome back old friends, I was sorry to hear that your recent experience of The Roof Gardens was not quite how you remembered it. I would very much like the opportunity to speak with you further, and would be grateful if you could please get in touch with me using the details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Feb 2017 by
2

Amazing atmosphere and great music . Great night overall . My fav club in London visited The Roof Gardens on 11 Feb 2017

Reply from The Roof Gardens

We couldn’t be happier to hear that we are your favourite club in London; what a compliment! Thank you for sharing your amazing review, we are already looking forward to seeing you on The Roof again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Feb 2017 by
5

I know it's just me... I went here over 20 years ago & this was my first time back... I sort of felt like I was back at school, or in a swimming pool 'No running' 'No diving' No bombing' 'No necking' & no 'Enjoying yourself'... Of course, I had stupid heels on and whilst I was on the guest list there was no where for me to sit down, yes, it happens to everyone, when you're over 40 you need to have some sort of rest byte... I was told off by the bouncers because I sat on the back of a chair that was linked to the VIP area that I couldn't sit there, fair point, I then took my shoes off to the dismay of the bouncers, telling me I could cut my feet, I guessed that... Couldn't help that health & safety had gone into over drive within the last 20 years. There was too many rules for my liking, I could of got into the US easier without a passport!! The drinks were on the pricey side, a bottle of beer & a brandy & coke was £11. So, I purchased a bottle of champagne which on the menu was £54 but then charged me a service charge of a tenner!!! Still cheaper than £11 a round. The DJ was OK, playing the bongos, for a moment I thought I was in a 'Kevin & Perry' movie, however, I didn't know half of the music, I guess that's because I'm over 40 but hey, I listen to R1!!! It was a good night to be fair, but couldn't help but notice it was really busy at one point and then was not soooo busy after 12. It seems that this is the place to be seen but can't stand the duration of the evening as it's full of wanna be's.... & too pricey for most... Lisa visited The Roof Gardens on 11 Feb 2017

Reply from The Roof Gardens

Dear Lisa, Thank you for taking the time to share your review with us. Whilst it is always a pleasure to welcome back familiar faces, I was sorry to hear that your recent experience of The Roof Gardens was not quite how you remembered it. The safety and wellbeing of our guests is of the utmost importance to us, and so we do have certain policies in place throughout the venue. That being said we of course never want these policies to encroach on our guests’ enjoyment and I’m sorry if you felt this was the case. I have included my details below, and would welcome the opportunity to chat to you further if you would like to do so. I very much hope we are able to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Feb 2017 by
4

Fantastic night with great service - Martin and De De took care to make our evening memorable visited The Roof Gardens on 04 Feb 2017

Reply from The Roof Gardens

It was such a pleasure to read your lovely comments, so we wanted to take this opportunity to thank you for sharing them with us! Martin and DeDe were particularly touched to get a special mention and to hear that they helped to make your evening with us a memorable one. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 Feb 2017 by
5

We all had a excellent night at the Roof Gardens. I am glad I hired The Moo Room as it was a perfect location for our party and the waitress was on top form and looked after us well. Only one downfall, the bouncer gave away my birthday party surprise I arranged for my girlfriend, because upon arrival he asked us if we was here for the 'birthday party', which obviously has been a secret from my girlfriend for a long time! visited The Roof Gardens on 04 Feb 2017

Reply from The Roof Gardens

Let us start by once again wishing your girlfriend a very happy birthday! Thank you for choosing to celebrate with us; the whole team were delighted to hear that you felt well looked after. I would like to personally apologise that our security team gave away the surprise a little early, and I would like to assure you that I have shared your comments with the team to ensure this doesn’t happen again. I would really appreciate the opportunity to chat to you further about your visit and have included my details below. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Feb 2017 by
4

Loved it. The silent disco was so much fun and it was a shame it stopped at 12. Would love to come in the summer and see the gardens properly. visited The Roof Gardens on 03 Feb 2017

Reply from The Roof Gardens

Thank you for taking the time to share your fabulous review. It was a pleasure to hear that you had so much fun at our Silent Disco that you didn’t want the evening to end! Summer is our favourite time of year and we would be delighted to welcome you back to see the Gardens in full bloom. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Feb 2017 by
5

My coat was stolen just before we went to the cloak room. Lesson learned, don't leave your belongings unattended here! visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

I was very concerned to hear about your recent experience at The Roof Gardens and would really appreciate the opportunity to chat to you further; I have included my contact details below, if you would like to discuss your visit further please don’t hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
01 Feb 2017 by
2

Long waiting in a line in a cold weather. Interior not impressive. DJ average. Cocktails - nothing special, some were really really acid. For such a famous place - expectations were significantly higher. visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

I was very sorry to read your recent review of The Roof Gardens and to hear that we fell short of your expectations. Of course, we don’t want any guest to leave us feeling disappointed and I would really appreciate the opportunity to speak with you further about your experience. I would be grateful if you could kindly advise how I may contact you by emailing me at the address below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
1

Hi. We had a good night but consider that your website does not give enough information about the events. I had no idea when the live music started. the ticket only said from 7pm until 2am. I searched on the website Saturday morning and the event wasn't even shown. I missed some of the live music because of this. Also, I didn't know which DJ was playing in the Club and what sort of music. This information could be put on the website too. I would definitely go again but email ahead of time to find out the info that I need. visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

Whilst we were pleased to hear that you enjoyed your evening with us, I was very sorry to hear that you felt it was difficult to find information about the timings of this weekend’s Live! event. We always aim to make details clear on our website and so I was sorry to hear we didn’t get this quite right on this occasion. I would like to take this opportunity to reassure you that I have shared your valued comments with the team to help us improve in the future. We’re delighted to hear that you will visit us again and if you would like to, please feel free to contact me using the details below so that I can personally assist with your booking. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
4

The que outside is ridiculous, we arrived early at or around 10.15pm and got inside for 11.30pm. My date was with me and it was rather awkward standing in silence waiting to be let inside the venue as we both were 100% sober. What made it worse was the que inside for the cloak room; this would have added to our wait but we decided to keep our coats on as it was approaching midnight. We got served drinks quite quickly and proceeded to the garden sofas and sat underneath the heaters. The next thing which was not too great is that the venue closes at 2am So ideally we only have 1 hour and 45 minutes to talk and get to know each other more. In the future the venue needs to let people who pay the full £20.00 entry fee in as soon as possible and the venue needs to be organised. Whilst waiting to be let inside we kept on being told that it was overpacked from the event earlier eventhough we were in the que shortly after 10pm. I have been to this place more than 10 times in the past but this experience was the worst especially with the lady that I was trying to impress. Dayllen visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

Dear Dayllen, I was sorry to hear that you left us feeling disappointed following your recent visit to The Roof Gardens, particularly when you were hoping to impress your date. Unfortunately due to a high number of guests arriving at the same time we experienced slower levels of entry than usual this weekend. I would very much like the opportunity to speak with you further about your experience, and I would be grateful if you could please contact me at the email address below. I look forward to hearing from you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
1

Wasn't what I was expecting, paid £473 for a table which is fine for 20 people, I had 4 people who were turned away because of the No ID policy which is fair enough but then when we got inside the space dedicated to us was still to small for my group which resulted in some of my other guests leaving early. The music was not what we were expecting either, couldn't really dance to it or get into the vibes for it. However I can say that the Waiter we had for our table was really good and very accommodating. Probably won't return their again. Left the night early because it was just getting too much. visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

Whilst it was a pleasure to hear that your waiter impressed you, I was sorry to hear that other aspects of your recent visit to The Roof Gardens fell short of your expectations. We really appreciate your valued feedback about the music which has been shared with our resident DJ’s to help ensure we play a mix of music in the future. We know you only get one shot at a first impression and whilst we may not have got it quite right on this occasion we would really appreciate the opportunity to welcome you back. If you would like to discuss your visit further, I would very much like the opportunity to speak with you and have included my contact details below. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
2

Great night had by all. Excellent table service and great music. visited The Roof Gardens on 27 Jan 2017

Reply from The Roof Gardens

We were delighted to hear that you and your friends enjoyed your evening with us, and just hope it’s not too long before we can welcome you back for more good times on The Roof. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
5

Great DJ, Great Service, Great Atmosphere, Highly recommended!!! visited The Roof Gardens on 27 Jan 2017

Reply from The Roof Gardens

Dear MakoStark, Thank you for sharing such a great review! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
5

Staff were so lovely & the setting visited The Roof Gardens on 27 Jan 2017

Reply from The Roof Gardens

What a lovely review; thank you for taking the time to share it with us. We loved hearing that you enjoyed both the setting and the service and we hope it means we can welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 Jan 2017 by
5

24 of us descended upon the RoofGarden on Saturday night for an orgy of Tamla Motown. We had SUCH a blast. We booked a VIP area which was very sensible. Simply haven't had so much fun in years! Thank you to all involved. visited The Roof Gardens on 21 Jan 2017

Reply from The Roof Gardens

We can’t think of a better way to dance away the January Blues than with a Night of Motown, so we were thrilled to read your great review and to hear that you and your friends enjoyed your evening with us! The pleasure truly was all ours, and we very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
25 Jan 2017 by
5

A nice place with nice music and a special atmosphere visited The Roof Gardens on 13 Jan 2017

Reply from The Roof Gardens

Thank you for taking the time to share your lovely review. We were delighted to hear that you enjoyed your evening with us and hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
24 Jan 2017 by
5

I visited the roof gardens on Saturday night with 10 friends to celebrate my wife's birthday and I must say from the moment we arrived the staff looked after us so well we wanted for nothing . All my group said they would go back and I won't hesitate to recommend you to friends and family T visited The Roof Gardens on 21 Jan 2017

Reply from The Roof Gardens

Let me start by once again wishing your wife a very happy birthday; thank you for choosing to celebrate such a special occasion with us. The team loved looking after you and your friends and we were all honoured to hear that you would recommend us; it truly does mean a great deal so thank you! We hope to see you at The Roof Gardens again soon. Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
23 Jan 2017 by
5

Beautiful setting. I think this club is best to go to in the summer with amazing outside terrace space and exotic flowers and flamingos! Very special for a birthday although it is expensive be warned!

Reply from The Roof Gardens

Dear Lucie, Thank you for sharing this beautiful review, we were delighted to hear you enjoyed a special evening with us. We would love to welcome you in summer when the Gardens are in full bloom, and are looking forward to hopefully seeing you then. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
23 Jan 2017 by
4

Amazing venue, music however was extremely disappointing. Would not go back. Shame... Audrey visited The Roof Gardens on 20 Jan 2017

Reply from The Roof Gardens

Whilst we were delighted to hear that you thought the venue was amazing, I was really sorry to hear that you thought the music was disappointing. We have sadly noted that you do not plan to visit us again, but if you do change your mind please feel free to get in touch with me using the contact details below as I would be delighted to personally handle your booking for you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
22 Jan 2017 by
2

It is such a great place! The manager is the best , very kind and helpful. The music was gorgeous . Thank you for one of my best night ever 🙏🏼😁 visited The Roof Gardens on 20 Jan 2017

Reply from The Roof Gardens

Thank you for taking the time to share such your fantastic review. We were delighted to hear that you had one of your best nights ever with us; I don’t think we could ask for a bigger compliment so thank you! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
22 Jan 2017 by
5

Was soo romantic and me and my boyfriend loved it emma visited The Roof Gardens on 20 Jan 2017

Reply from The Roof Gardens

Dear Emma, You’re making us blush pinker than our flamingos! We’re so pleased you and your boyfriend enjoyed your evening and we hope to see you both again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
22 Jan 2017 by
5

It was a lovely place, I loved the garden. I have paid 15£ at the entrance + 1 drink 12£. The entrance should be less expensive like this we could spend more for the drink. The ambiance was interesting. I recommend it. visited The Roof Gardens on 13 Jan 2017

Reply from The Roof Gardens

Thank you so much for your lovely review. We were delighted to hear that you loved the Gardens and that you would recommend us; it truly does mean a lot, so thank you! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Jan 2017 by
3

great venue, nice ambient and good location. visited The Roof Gardens on 13 Jan 2017

Reply from The Roof Gardens

Thank you for sharing your great review. We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Jan 2017 by
5

Really, really fantastic night at The Roof Gardens. Winning a prize on Facebook is one thing but reveiving exceptional, VIP service really was the cherry on top of the (27th Birthday) cake! All of my friends commented on what a fab venue it was - many of them hadn't been before - and my stomach muscles still hurt from laughing, dancing and playing the tambourine! 😂 Thanks so much again for making my night one to remember. Rebecca visited The Roof Gardens on 13 Jan 2017

Reply from The Roof Gardens

Dear Rebecca, Wow, what a fantastic review! It was our pleasure to help you celebrate your birthday in style, and I have to say your review certainly put a smile on all our faces. Playing the tambourine, laughing and dancing sounds like the perfect celebration to us! We were delighted to hear that you and your friends all enjoyed your evening, and that we were able to help make your birthday one to remember. We very much hope to welcome you back for more good times on The Roof again soon (we’ll have the tambourine at the ready!) Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Jan 2017 by
5

We had a wonderful evening at the roof gardens, great atmosphere and music, friendly attentive staff and the design of the club is so unique. We will definitely be returning soon. Thank you for a great night. visited The Roof Gardens on 13 Jan 2017

Reply from The Roof Gardens

The pleasure truly was all ours; thank you for joining us on The Roof and for taking the time to share your fantastic review! We were delighted to hear that you enjoyed the atmosphere, music and service during your recent visit and we’re already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Jan 2017 by
5

it was a great night, and the roof gardan is the beat nightclub in london i have ever been. the security are the best and friendly, recommend it to other visited The Roof Gardens on 07 Jan 2017

Reply from The Roof Gardens

Wow, we were delighted to hear that you think we are the best nightclub in London; thank you for such a wonderful compliment! The entire team were over the moon to hear your comments and we are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jan 2017 by
5

Just Brilliant looking forward to next visit visited The Roof Gardens on 07 Jan 2017

Reply from The Roof Gardens

Thank you for your kind words, we are already looking forward to your next visit too! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Jan 2017 by
4

Nice night. We enjoyed it. visited The Roof Gardens on 07 Jan 2017

Reply from The Roof Gardens

We were delighted to hear you had a nice evening with us, and very much hope to welcome you back for more good times on The Roof soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Jan 2017 by
5

A wonderful night had for all attending. Shame about the weather outside as I would liked to have explored the gardens more but that's The Britishness Weather for ya! Russell visited The Roof Gardens on 07 Jan 2017

Reply from The Roof Gardens

Dear Russell, What a treat to hear that you and your friends enjoyed your evening with us; it was a pleasure to welcome you to The Roof Gardens. I was sorry to hear that the weather wasn’t on our side, but hopefully that gives you an excuse to come back and see us again soon for some more exploring! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Jan 2017 by
5

You really must change the DJ. He couldn't properly mix songs as well as use very old songs. The night was not fun enough! Expectations for the club were high... visited The Roof Gardens on 07 Jan 2017

Reply from The Roof Gardens

Thank you for taking the time to share your review and for your valued feedback on our DJ; we always appreciate constructive feedback from our guests and I would like to take this opportunity to reassure you that I have shared your comments with the team so that we can look to improve in the future. I was sorry to hear that your evening fell short of your expectations, and would very much appreciate the opportunity to chat with you further about your visit. I would be grateful if you could please contact me using the details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Jan 2017 by
3

Ridiculous prices but the staff and venue were incredible. Brilliant night and will definitely go again Nicola visited The Roof Gardens on 07 Jan 2017

Reply from The Roof Gardens

Dear Nicola, We were delighted to hear that you had a brilliant night with us and wanted to thank you for taking the time to share your fantastic review! Our favourite part was hearing that you will definitely visit us again; we are already looking forward to next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Jan 2017 by
4

Amazing venue, service and location. Highly recommend! visited The Roof Gardens on 31 Dec 2016

Reply from The Roof Gardens

What an amazing review! Thank you so much for recommending us, you made our day! We hope it won’t be too long until we see you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Jan 2017 by
5

The food was not very good (I had the beef) as it lacked flavor and the dessert was a very lame apple pie. The musicians signing at the tables was the best part. Our waitress was very accommodating and gave excellent service. Overall the quality of the venue did not match the quality of the event. visited The Roof Gardens on 21 Dec 2016

Reply from The Roof Gardens

Whilst it was lovely to hear that you thought the service was excellent and that you enjoyed our live entertainment during your recent visit to The Roof Gardens, I was very sorry to hear that some parts of your evening fell short of your expectations. Rest assured your valued feedback about the beef and dessert has been shared with our Head Chef to help us improve in the future. I really hope we have the opportunity to welcome you back to The Roof Gardens in the not too distant future so that we can offer you an experience that is memorable for all the right reasons. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jan 2017 by
3

It was a lovely dancing night but we would prefer to hear the song as they come without the DJ's interpretation. We were waiting for Christmas songs as it was a Christmas party but there were no Christmas songs. The staff and place were very nice. visited The Roof Gardens on 21 Dec 2016

Reply from The Roof Gardens

We loved hearing that you enjoyed dancing the night away with us and wanted to thank you for your valued feedback on the music. Rest assured I have shared your comments with our resident DJs to ensure we offer more variety throughout the Christmas season next year. We hope to see you on The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
23 Dec 2016 by
4

Great extra mid week party before Christmas! visited The Roof Gardens on 21 Dec 2016

Reply from The Roof Gardens

Thank you for joining us for some midweek festivities and for taking the time to share this great review! It was a pleasure to welcome you to The Roof Gardens and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
23 Dec 2016 by
4

We had a great night at Roof Garden. We booked a table in the VIP private area which definivetly made my brother's 30th bday party extra special. The service was amazing. Highly recommended. visited The Roof Gardens on 17 Dec 2016

Reply from The Roof Gardens

There’s nothing we love more than a birthday at The Roof Gardens, so it was a pleasure to help you celebrate your brother’s special day! We were delighted to hear you enjoyed the VIP treatment and it means such a great deal to hear that you would recommend us, thank you. We very much hope to see you on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
21 Dec 2016 by
4

Great evening! Fabulous place, although a slightly bigger dance floor would be better. visited The Roof Gardens on 17 Dec 2016

Reply from The Roof Gardens

What a great review! We’re delighted to hear you enjoyed your evening with us and hope it won’t be too long before we see you again! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Dec 2016 by
5

My visit to The Roof Gardens has been excellent: very nice place, good music and dancing (should have some latino music on top) great gardens to relax and enjoy the night, extremely well organized: all in all 9 on 10!!! A unique experience! visited The Roof Gardens on 17 Dec 2016

Reply from The Roof Gardens

Thank you for your excellent review; it was a pleasure hearing your kind comments. We hope to welcome you back to The Roof Gardens again soon, where hopefully next time we can score the whole 10! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Dec 2016 by
5

We had a very good time. Although it was Saturday, the club it was not overcrowded and we good dance while enjoying our drinks. visited The Roof Gardens on 17 Dec 2016

Reply from The Roof Gardens

In our opinion there’s no better way to spend a Saturday night than enjoying a good dance and a few drinks so we thoroughly enjoyed hearing about your recent visit to The Roof Gardens. Thank you for sharing your review, we hope to see you again soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Dec 2016 by
5

I loved it! Music was great, the atmosphere was heaving with class and the gardens were the place to mingle. Beautiful! Can't wait to go again visited The Roof Gardens on 16 Dec 2016

Reply from The Roof Gardens

We loved your review, so thank you for sharing such lovely comments with us! We’re already looking forward to seeing you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Dec 2016 by
5

Service and care was fantastic, everything was catered for when we needed it. A great time was had by all. visited The Roof Gardens on 14 Dec 2016

Reply from The Roof Gardens

We’re delighted to hear that you enjoyed your evening with us, so thank you for sharing your fantastic review! We hope we can welcome you back for another great night soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Dec 2016 by
5

Service from the bar was amazing but the food was really average. The starters were better than the main meals. All the steaks were dry and tasteless. I do not envisage us returning to this venue again. The entertainment last year was ten time better than this year - it was bland and boring and they didnt get people involved. A lot of money to pay per head for an average night. visited The Roof Gardens on 09 Dec 2016

Reply from The Roof Gardens

Whilst it was a pleasure to hear that you thought the bar service was amazing, I was really sorry to hear that we fell short of your expectations in other areas. Please rest assured that your valued feedback has been shared with the team to help us as we continually strive to offer the best possible experience to our guests. We have sadly noted that you may not wish to visit us again, but we hope that we can change your mind and I would really appreciate the opportunity to chat with you further. I have included my details below and would be grateful if you could please advise the best way for me to contact you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Dec 2016 by
1

It was a very bad experience. We were a group of 5 and was on guest list for 10pm. We were on line from 10pm as confirmed by guest list but they made us stand in line almost an hour before they opened the door. It was cold outside! It's disturbing that they are treating guests like cattle! Music and crowd was not good - entry £20, cloak room line was another half hr and they lost my £1000 Burberry jacket but another half hr later they found it! Another guy lost his expensive cigarettes and another his scarf) Needless to say 2hrs standing in line (btwn cloak room and entry) for a night out is a horrible experience! I would not recommend anyone to go there when there are amazing places in London to go. Ranjeeta Mcgroarty (CEO - Trinity Natural Gas Private ltd) visited The Roof Gardens on 09 Dec 2016

Reply from The Roof Gardens

Dear Ranjeeta, I was very sorry to hear that you did not enjoy your recent experience at The Roof Gardens, and I would really appreciate the opportunity to chat to you further. I would be grateful if you could please get in touch with me using my details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Dec 2016 by
1

Excellent night out! Beautiful decor! Short walk "home" to Royal Garden, nice people, great DJ, great music. The queue, while quite long, was efficiently dealt with. Will definitely consider another visit next time I'm in London! visited The Roof Gardens on 09 Dec 2016

Reply from The Roof Gardens

Wow, what an excellent review! Thank you for sharing your kind words; we were delighted to hear how much you enjoyed your evening with us and do hope you’ll find a reason to visit London again soon as we’d absolutely love to welcome you back. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Dec 2016 by
5

good idea to visit this place. visited The Roof Gardens on 09 Dec 2016

Reply from The Roof Gardens

We absolutely love your advice and can’t thank you enough for recommending us. We hope it won’t be too long before we see you on The Roof again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Dec 2016 by
4

Overall good experience, however... 1 hrs in queueing up despite being on the guest list because of not understandable opening hrs policy was somewhat disturbing. Outside area not as well used as weather and amount of guests would have allowed. Great DJ's, beverage prices upscale but okay cat43 visited The Roof Gardens on 09 Dec 2016

Reply from The Roof Gardens

Thank you for taking the time to share your review with us. Whilst it was lovely to hear that you enjoyed your evening I was sorry to hear that our opening hours caused some disappointment. Just to clarify, we do advise of our opening hours on our website as well as in our guest list confirmation emails, and I would very much like the opportunity to chat with you further about your experience. I would be grateful if you could please get in touch with me using the contact details below so that we may chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Dec 2016 by
3

Best nightclub in London! My absolute favourite! (: visited The Roof Gardens on 10 Dec 2016

Reply from The Roof Gardens

We have to say this is one of our absolute favourite reviews! Don’t leave it too long to visit us again, we miss you already. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Dec 2016 by
5

Great staff and atmosphere me and my colleagues had an enjoyable evening hopefully back soon. visited The Roof Gardens on 10 Dec 2016

Reply from The Roof Gardens

Thank you for sharing your 5 star review with us! We were so pleased to hear you and your colleagues enjoyed your evening at The Roof Gardens and hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Dec 2016 by
5

We all had the most lovely evening . No trouble , great atmosphere will definitely come back when visiting London . visited The Roof Gardens on 10 Dec 2016

Reply from The Roof Gardens

We were delighted to hear how much you enjoyed your evening with us and we especially loved hearing that you will definitely be back the next time you’re in town! We’re already looking forward to seeing you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Dec 2016 by
4

Amazing place! Highly recommend! Make sure you dress to impress 👌🏼 visited The Roof Gardens on 10 Dec 2016

Reply from The Roof Gardens

Wow, thank you for your kind words and recommendation! We’re already looking forward to seeing you at The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Dec 2016 by
5

This was my second time visiting the club and again it was amazing. Will surely visit a 3rd time visited The Roof Gardens on 09 Dec 2016

Reply from The Roof Gardens

Thank you for sharing your amazing review; we loved welcoming you to The Roof Gardens and are already looking forward to making it a hat trick! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Dec 2016 by
5

Amazing atmosphere! Best nightclub in London! :) visited The Roof Gardens on 09 Dec 2016

Reply from The Roof Gardens

We are absolutely delighted to hear you think of us as ‘best nightclub in London!’; wow, thank you! We hope to see you on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Dec 2016 by
5

Some broken glasses causes trouble while walking at the roof. Rest is alright. visited The Roof Gardens on 09 Dec 2016

Reply from The Roof Gardens

I was extremely concerned to hear your comments about broken glass on the roof. Rest assured I have shared your feedback with our entire team to ensure we improve on this with immediate effect. I would very much appreciate the opportunity to chat with you further. I would be grateful if you could please contact me using my details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Dec 2016 by
4

It was good except tolerating stupid billing system. visited The Roof Gardens on 09 Dec 2016

Reply from The Roof Gardens

Whilst I was delighted to hear you had a good evening with us, I was sorry to hear you were not impressed with our billing system. I’d appreciate the opportunity to chat to you further, and have included my contact details below. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Dec 2016 by
4

Overall a very enjoyable evening. There was a discrepancy and time delay during dinner, however the company were extremely apologetic and have compensated sufficiently. visited The Roof Gardens on 02 Dec 2016

Reply from The Roof Gardens

We were delighted to hear you enjoyed your evening with us and wanted to take this opportunity to thank you for sharing your review. Whilst I was sorry to hear there was a delay during your dinner I was pleased to hear that the team have been able to make amends for this and we very much hope we’re able to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Dec 2016 by
4

Food, entertainment and service were impeccable before and during our meal. However, we were a little disappointed in the 'Club" experience. We are fully aware that you are a year round venue but it's Christmas time and the DJ was not prepared to play any party music. The venue had a very mixed age group that wasn't in our opinion catered for. We were on a high after leaving the dining area and ready to dance the night away...we all sat down for the rest of the evening as the Club was more like a dance set in Ibiza than a Christmas staff party. We do have say that the staff are all very professional and friendly which went some towards softening the blow. visited The Roof Gardens on 03 Dec 2016

Reply from The Roof Gardens

It was lovely to hear that you found the service, entertainment and food impeccable during your Christmas Party with us; however I was sorry to hear that you felt we didn’t get it quite right when it came to the Club. I would like to assure you that your valued feedback about the music has been shared with our resident DJs to ensure we offer more variety throughout the Christmas season. We very much hope that we are able to welcome you back to The Roof Gardens again soon and, if you would like to, please do contact me using the details below as I would be delighted to personally handle your visit for you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Dec 2016 by
3

We had a nice time and the staff were very attentive. It was expensive but then we new that. Unfortunately we were not sure how good the night club would be so did not stay although it would have been nice to have been invited as it was for my birthday. visited The Roof Gardens on 03 Dec 2016

Reply from The Roof Gardens

It was a pleasure to hear that you enjoyed your evening at The Roof Gardens and found the team to be very attentive; thank you! I was sorry to hear that you didn’t feel you were able to join us in the Club as we would have loved to welcome you to continue celebrating your special day. If you would like to come back and visit us in the Club again, please do contact me using my details below as I would be delighted to personally handle your booking for you. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Dec 2016 by
3

Terrific staff, terrific venue, would highly recommend. visited The Roof Gardens on 03 Dec 2016

Reply from The Roof Gardens

Thank you for your terrific review! We hope to see you at The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Dec 2016 by
5

We visited Kensington Roof Gardens for our Christmas Party for the second time recently. First time was some years ago and felt it was much better. This time it was not like we remembered the first time. Found the food very poor quality, we had to vacate our tables at 10.30 completely, which was not a brilliant idea as we had no where to sit only outside and it was freezing cold. The club music felt like it was one song on repeat. Beautiful place, but seriously overpriced for what you get. I won't be going there again. visited The Roof Gardens on 03 Dec 2016

Reply from The Roof Gardens

We love welcoming back old friends, and whilst it was lovely to hear you chose to celebrate your Christmas Party with us again this year it was disappointing to hear that your recent experience was not as you remembered and that we fell short of your expectations. I would very much like the opportunity to chat with you further about your experience with us and would be grateful if you could please get in touch with me using the details below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Dec 2016 by
1

Food was cooked well, seating arrangement let the place down a little bit. Didn't like my cocktail either but was taken off the bill. Good service overall would recommend. visited The Roof Gardens on 03 Dec 2016

Reply from The Roof Gardens

Thank you so much for sharing your experience with us; we loved welcoming you to The Roof Gardens! Whilst it was a pleasure to hear that you enjoyed the food and service, and that you would recommend us, I was sorry to hear that some parts of your evening fell short of your expectations. I would very much like the chance to chat to you further and I would be grateful if you could please get in touch with me using the details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Dec 2016 by
4

Our dinner on Friday night was excellent as per usually but I must confirm that Francesca and Aoife were fantastic and made us very welcome. They are both a great asset to the Roof Top. I must pay special thanks to all your security staff who treated my clients with great respect even when some of them were a "little under the weather". There was one guy in particular called Jason who is an amazing person and a true gentleman and his approach and welcome to all the people that came to your club was excellent. Kind Regards Damien Torsney Crofton Interiors visited The Roof Gardens on 02 Dec 2016

Reply from The Roof Gardens

Dear Damien, Wow, where to start with this fantastic review! Thank you so much for taking the time to share your kind words with us, it really does mean such a great deal to receive such positive feedback. The whole team were delighted to hear you had an excellent evening, though it must be said that Francesca, Aoife and Jason were all particularly touched to receive special mentions. We very much hope to welcome you to back to The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Dec 2016 by
5

We were shoved at the back tables so it took quite a long time to receive our food. We liked the music and band. visited The Roof Gardens on 02 Dec 2016

Reply from The Roof Gardens

We really appreciate you taking the time to share your feedback with us, and I wanted to take this opportunity to assure you that your valued comments about the position of your table have been shared with the team to help us as we constantly strive to offer the best possible service to our guests. We loved hearing that you enjoyed the music and the band, and hope that we are able to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Dec 2016 by
4

That was shit Security guard was full racist Specialty black woman and they was harassing me without any reason I will file complaint Acted well mannered Can be seen in cameras Will phone them and inform there head office So this won't happen with anyone anymore Jagdeep visited The Roof Gardens on 02 Dec 2016

Reply from The Roof Gardens

Dear Jagdeep, It was with great concern that I read about your recent experience at The Roof Gardens. I would very much appreciate the opportunity to speak with you further about your visit and would be grateful if you could please get in touch with me using my details below so that we may chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Dec 2016 by
1

Great music...! So much fun! visited The Roof Gardens on 02 Dec 2016

Reply from The Roof Gardens

Thank you for sharing your 5 star review! We hope to welcome you back for more music and fun 100ft above London again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Dec 2016 by
5

We had a fabulous night and everyone enjoyed. Thank you. visited The Roof Gardens on 26 Nov 2016

Reply from The Roof Gardens

The pleasure really was all ours, we loved welcoming you to The Roof Gardens and are so pleased to hear that you had a fabulous evening with us. We hope to welcome you back to The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Nov 2016 by
5

The Roof Gardens team ensured me and my guests had a wonderful evening celebrating my 30th birthday. Thank you so much. Sharon x visited The Roof Gardens on 26 Nov 2016

Reply from The Roof Gardens

Dear Sharon, Let us start by once again wishing you a very happy 30th birthday, thank you for choosing to celebrate such a special occasion with us. It was such a pleasure to read your delightful review and to hear that you and your guests had a wonderful evening. We hope it won’t be too long before the next celebration as we can’t wait to welcome you back to The Roof. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 Nov 2016 by
5

Amazing place, awesome time every time! visited The Roof Gardens on 26 Nov 2016

Reply from The Roof Gardens

I don’t think we could ask for a more awesome review; thank you for taking the time to share it with us. We hope to see you again soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
28 Nov 2016 by
5

It's was a great night! Enjoyed by all and there was about 50 of us . A big thank you to Deima who was fantastic and Jason and team for being so helpful. Definitely recommend the barbecue as it was very tasty and freshly made. Venue was lovely and the VIP area was perfect! Good music and a great atmosphere. visited The Roof Gardens on 26 Nov 2016

Reply from The Roof Gardens

It was such a pleasure to welcome you and your group to The Roof Gardens, and we were delighted to hear you enjoyed your evening with us. Deima and Jason were so touched to get a personal mention, it truly does mean a great deal so thank you. We hope to see you for more good times on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
28 Nov 2016 by
5

Great night and loved the grill/burgers out in the gardens! We were however expecting more R&B and mainstream music. We were in a large group but everyone seemed to enjoy the night, as expected. visited The Roof Gardens on 26 Nov 2016

Reply from The Roof Gardens

It was such a pleasure to welcome you and your friends to The Roof Gardens and so we loved reading your review and hearing that you all enjoyed your evening with us. We have to agree that a gourmet burger from our BBQ grills makes for great break from the dancefloor. Thank you for your comments on the music; we always aim to play a mix of commercial dance to suit all our guests but I have passed your valued feedback on to our resident DJ’s. We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
28 Nov 2016 by
4

Awesome music! Good drinks also visited The Roof Gardens on 21 Oct 2016

Reply from The Roof Gardens

Thank you for taking the time to share your review, we’re delighted to hear that you enjoyed the music and drinks and we very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Nov 2016 by
4

It was very good place for night out in London visited The Roof Gardens on 25 Nov 2016

Reply from The Roof Gardens

Thank you for your 5 star review! We hope to see you for another night out on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Nov 2016 by
5

The food wasn't great but great time over all. visited The Roof Gardens on 18 Nov 2016

Reply from The Roof Gardens

It was great welcoming you to The Roof Gardens and while we loved hearing you enjoyed your visit, we were sorry to hear the food wasn’t quite what you were expecting. I would very much like the opportunity to chat with you further about your experience and would be grateful if you could please get in touch with me using the details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
21 Nov 2016 by
3

Very good night but the club shuts too early. visited The Roof Gardens on 18 Nov 2016

Reply from The Roof Gardens

The end of the night always seems to roll around too quickly, but hopefully you were thankful for the extra time in bed in the morning! We hope to welcome you to The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Nov 2016 by
3

Lovely music and setting but let down by £20 cover charge when you pre book two months prior. Music was fine though visited The Roof Gardens on 18 Nov 2016

Reply from The Roof Gardens

Whilst we loved hearing that you enjoyed the music and setting, I was sorry to hear you weren’t aware of our entrance fee to visit the Club until you arrived. We do endeavor to communicate this on our website and in confirmation emails so it is disappointing that you weren’t aware of this before you visited us. We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Nov 2016 by
3

the restaurant is excellent. I have received excellent customer service from the security guards downstairs, the reception staff at the restaurant and the waiter was there to ensure that the whole meal experience was enjoyable. will definitely visit again. maria visited The Roof Gardens on 18 Nov 2016

Reply from The Roof Gardens

Dear Maria, We loved reading your excellent review and the whole team were delighted to hear your lovely comments about the service, so thank you very much for your kind words. Our favourite part of your review was hearing that you will be back to visit us again, and we are already looking forward to seeing you again! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Nov 2016 by
5

Good Afternoon, My friends and myself attended the young professional event on Friday 11th November. Our experience was absolutely awful. The cloakroom staff misplaced two of our jackets and handbags, and did not even apologise for misplacing it. To find our jackets, the Manager asked us personal (and irrelevant) questions to identify our items. I understand relevant questions being asked, such as the brand or lining, however, being asked what’s in the contents of my makeup bag, what type of makeup do I use, was unnecessary and demeaning. This whole entire process took 2 hours. No one even apologised for putting our group through this. They were arrogant and very rude. I have certainly let people know what to expect when they go to the Roof Top Gardens and how disgustingly they will be treated. Thankyou. visited The Roof Gardens on 11 Nov 2016

Reply from The Roof Gardens

I was concerned to read about your recent experience at The Roof Gardens, this certainly does not sound like the level of service we usually pride ourselves in and I would very much appreciate the opportunity to chat with you further about your visit. I would be grateful if you could please get in touch with me using my details below. I hope to speak to you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Nov 2016 by
1

We had a lovely time. It closes so early though so make sure you get there early! Apparently can be strict on door even with guest list. Good crowd and nice music! visited The Roof Gardens on 12 Nov 2016

Reply from The Roof Gardens

Thank you for sharing your lovely review; we were delighted to hear you enjoyed your evening with us. We always recommend our guests arrive early, as once The Club has reached its capacity we do operate a ‘one in, one out’ policy and we really wouldn’t want anyone to miss out! We are looking forward to seeing you on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Nov 2016 by
4

Despite calling a few times and leaving voicemail during the week to establish timings etc (website said 7pm-2am) nobody answered and nobody called me back. We arrived at 9.15pm to hear the last 30 minutes of the music having found out it had started at 7.50pm. There were other groups of people turning up after this and they missed the entire thing! Having said that fabulous venue and atmosphere, drinks pricey. Also - James Brown isn't actually Motown :)

Reply from The Roof Gardens

Dear Penny, I was very sorry to hear that you were unable to speak to a member of our team prior to your arrival and that the timings for this particular event were not clear. Rest assured I have shared your valued feedback with the team, and we will be reviewing our communications so that we can improve on this going forward. I was pleased to hear you thought the venue and atmosphere were fabulous, it really does mean a great deal so thank you. We very much hope to welcome you to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Nov 2016 by
3

Excellent evening with good music visited The Roof Gardens on 11 Nov 2016

Reply from The Roof Gardens

Thank you for sharing your 5 star review, it was wonderful to hear you enjoyed your evening with us and we hope to welcome you back to The Roof Gardens again very soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Nov 2016 by
5

Amazing venue. Very friendly staff and great service. Even the garden was nice to be in at the end of October as the bar was open and the heaters were on. Perfect for us and we will certainly be back :) visited The Roof Gardens on 28 Oct 2016

Reply from The Roof Gardens

Thank you so much for sharing such an amazing review with us. We like to make the most of the Gardens all year round so it was wonderful to hear you enjoyed some time relaxing under the heaters. The whole team were delighted to hear that found them to be very friendly; thank you! We’re already looking forward to seeing you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Nov 2016 by
5

Awful. Bought tickets for my friends who were visiting. Waited two hours outside in the freezing cold. Eventually gave up and went home. What a waste of money. Ann visited The Roof Gardens on 05 Nov 2016

Reply from The Roof Gardens

Dear Ann, I was really sorry to read about your recent experience with us and to hear that we were not able to welcome you to The Roof Gardens this weekend. I believe we have already been in contact over email to try and make amends for any disappointment you felt. However if you would like to chat further about your visit please do not hesitate to get in touch with me using the contact details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 Nov 2016 by
1

Great drinks and music! Would love more rnb music and the wait outside can sometimes be long. But had a fantastic night !! visited The Roof Gardens on 04 Nov 2016

Reply from The Roof Gardens

Thank you for taking the time to share your great review! We were so pleased to hear that you had a fantastic night with us and can’t wait to see you on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Nov 2016 by
5

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