The Roof Gardens

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Top Events @ The Roof Gardens

(View More)
Bonfire Night Party! Buy Your Ticket
Saturday 4 November 2017

Description

The Roof Gardens is London's very first rooftop bar and club and is as glamorous as it comes. For anyone looking to party in style and wanting a memorable night out in London then The Roof Gardens is a must visit. 

A haven of style and relaxed glamour, with its opulent cocktail bar and spacious dance floor which complements its VIP area for those seeking the ultimate in privacy! The Roof Gardens has it's own destination rooftop bar with its very own gardens and clubs and views over London. Perfect for alfresco drinking and summer nights, as well as their live music nights in the winter, and late-night clubbing. 

With the The Roof Garden staying open all night with BBQs keeping the hunger at bay, and a glamorous night club for the party crowd later on with DJs playing classics, current pop hits, mash ups and remixes of the big party tunes. Avoid the crowds and book a 'Pre-Club Party' between 7pm and 10pm on a Friday or Saturday night, then dance the night away til 2am.

You can also hire The Club and stunning The Roof Gardens exclusively for up to 400 guests or host an intimate party in the Silver Bar or Spanish Hideaway for up to 40. Open Friday and Saturday nights between 10pm and 2am. Guest list is essential for entrance so make a booking above to visit this very special club in London. 

What's on

To see all upcoming events view the full event calendar.


Halloween Party at The Roof Gardens

Halloween Party at The Roof Gardens

Various dates from 27th October

This Halloween, get into the ghoulish spirit as we creek open our doors for our annual Halloween party on  both Friday...

HALLOWEEN PARTY AT THE ROOF GARDENS WITH LUX GUESTLIST

HALLOWEEN PARTY AT THE ROOF GARDENS WITH LUX GUESTLIST

Friday 27 October 2017

This Halloween, get into the ghoulish spirit as we creek open our doors for our annual Halloween party on Friday...

Singles Full Moon Masquerade Party

Singles Full Moon Masquerade Party

Friday 3 November 2017

There is nothing more stylish or sultry than a masquerade soiree. And The Roof Gardens in Kensington is one of...

Bonfire Night Party!

Bonfire Night Party!

Saturday 4 November 2017

Take Bonfire Night to stylish new heights at our annual Firework Spectacular on Saturday 4th November. Add a little...

Winter Party on The Roof!

Winter Party on The Roof!

Friday 10 November 2017

The ultimate gay party in London is back! We’ll have two legendary DJs joining us on The Roof with Miswhite and Matt...

A Night of Soul

A Night of Soul

Saturday 11 November 2017

Join us on Saturday 11th November 2017 for an evening of classic Soul performed by a full live band.From Otis Redding...

Speed Dating @ The Roof Gardens, Kensington (Ages 21-40)

Speed Dating @ The Roof Gardens, Kensington (Ages 21-40)

Various dates

Please note: You will need a valid passport or driving licence to attend this eventAn evening of fun & flirty speed...

Info

Book with DMN for £10 entry before 11pm on Friday's and £25 entry on Saturday's
Booking required
Splash the Cash £££
Kensington
Over 21
Wheelchair Access, Disabled Toilets
Dress to impress

Hours

Day Open Close Notes
Monday - -
Tuesday - -
Wednesday - -
Thursday - -
19:00 02:00
19:00 02:00
Sunday (today) - -

Special Opening Hours

Day Open Close Notes
19:00 02:00
19:00 02:00
19:00 02:00

Location

The Roof Gardens
99 Kensington High Street, London, W8 5SA

Area:
West London

Nearest station:
High Street Kensington (Tube)
View on Citymapper
View on Google Maps

Menus

Drink Prices Price
Bottle of Lager (330ml) £5.75
Cocktail £12.00
Spirit and Mixer (50ml double shot and mixer) £8.75
Glass of Wine (175ml measure Large ) £7.00
Bottle of House Wine £28.00
Bottle of Champagne £57.00

Menus



This venue serves International, British, Fine Dining and Roast Dinner food.

A word from the chef:
The Roof Gardens offers a stunning summer BBQ experience where you can dine in the gardens and then enjoy the club experience after. You can also dine in the The Roof Gardens restaurant that serves up stunning modern British and European dishes.

Our Review

The Roof Gardens Kensington - London Club Reviews

The Roof Gardens Kensington - London Club Reviews

A stone’s throw from High Street Kensington tube station and down a wide side-street you will find a unique space that seems a million miles away from the hustle and bustle of West London’s popular shopping high street. The...

Read our full The Roof Gardens Kensington - London Club Reviews review

Private Hire

Name Type Capacity
Seated
Capacity
Standing
Cost Min spend
Midweek*
Min spend
Weekend*
Clubhouse Private Room 200 Dinner. 180 Dinner & Dancing 500 Hire Fee (non refundable) - £3.5k - £5.5k Sundays, 12pm-12.30am £10k . Mon-Thu 8am-5pm - £3k, 6pm-1.30am £15k -£30k (Depending on dates) Fridays - Saturdays, 8am-5pm £3k. Evening not available for exclusive hire
* The minimum spends are a guideline only and vary according to the day and time of the year.

(347 reviews) Show all Show fewer



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Booked a VIP table here. Great staff who looked after our party very well. Great music and a great venue. Very reasonable prices, especially for London. Definitely will be returning. visited The Roof Gardens on 14 Oct 2017
19 Oct 2017 by
5

Unfortunately my friends who were arriving from France's flight got cancelled and we could not make it . Some of our friends booked on a separate guest list made it after I recommended them . They had a blast . They said they were upgraded to a VIP area even though they had not reserved a table & they commended on the VIP treatment they got . I was sad for missing it but grateful to the club/staff for treating them so well , it lessened my guilt trip for not making it to the club Keep it up Dazly Evison visited The Roof Gardens on 14 Oct 2017
16 Oct 2017 by
5

It does not worth £20 entry fee. visited The Roof Gardens on 14 Oct 2017

Reply from The Roof Gardens

We always aim to offer good value for money so I was sorry to read your recent review and to hear that you felt this wasn’t the case. We hope to have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Oct 2017 by
2

Bad service, rude people - would not recommend. visited The Roof Gardens on 13 Oct 2017

Reply from The Roof Gardens

I was very sorry to read your review and would appreciate the opportunity to speak with you further about your feedback. I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Oct 2017 by
1

Venue is stunning, food is amazing, entertainment are awesome. However music should be varied on a Saturday instead of House music all night. visited The Roof Gardens on 30 Sep 2017

Reply from The Roof Gardens

What a stunning review, thank you for sharing it with us! We were delighted to hear that you enjoyed the setting, food and entertainment and also wanted to take this opportunity to say thank you for your feedback on the music. Please rest assured that I have shared this with our resident DJ’s. We really hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Oct 2017 by
4

Nice place and good music visited The Roof Gardens on 07 Oct 2017

Reply from The Roof Gardens

Thanks for your 5 star review! We just hope this means that we will see you again soon? Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Oct 2017 by
5

Superb, well run from guest list to bars. Pristine venues and the choice of music from room to room was excellent. Nice to also find a 30 plus bar and club with a chilled and fantastic atmosphere. A real Thumbs up. visited The Roof Gardens on 07 Oct 2017

Reply from The Roof Gardens

Thank you for sharing such a superb review, we were delighted to hear that you enjoyed your experience with us. We really hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Oct 2017 by
5

We were very rudely turned away due to one of us wearing shorts. We had travelled a long way to get there and were very disappointed as it was a 23rd birthday celebration. Annabel visited The Roof Gardens on 07 Oct 2017

Reply from The Roof Gardens

I was really sorry to read your review and hear that we weren’t able to welcome you in the Club recently, particularly when you were due to be celebrating a special occasion. We do try to make our dress code as clear as possible so I was sorry to hear that you felt this wasn’t the case. I have included my contact details below, and if you would like to speak about this in more detail then please don’t hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Oct 2017 by
1

My experience wasn't Gd, the drink it's soo expensive, I did order 2 classes of Gin and tonic, they charged me £43 and it was half of glass ice.plus I got the receipt which I didn't understand what was written on it. So for me wasn't great at all visited The Roof Gardens on 06 Oct 2017

Reply from The Roof Gardens

I was very sorry to read your recent review and to hear that you left us feeling disappointed. We strive to keep our pricing transparent, so I was sorry to hear that you felt this wasn’t the case and wanted to take this opportunity to reassure you that I have shared your feedback with our bars team. We really hope to have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 Oct 2017 by
1

great place great service, loved it! visited The Roof Gardens on 30 Sep 2017

Reply from The Roof Gardens

What a great review, thank you for taking the time to share it! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 Oct 2017 by
5

very friendly staff at door. bar man in the garden was getting the queue orders wrong at the bar. garden may need to be warmer in the winter. overall was a great experience. will come again visited The Roof Gardens on 23 Sep 2017

Reply from The Roof Gardens

We were so pleased to hear that you had a great experience with us and wanted to say thank you for sharing your review, as well as your feedback on the bar and heating. Please rest assured that we will be taking your comments on board as we continually strive to offer a 5 star experience for our guests. We are looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Sep 2017 by
4

I had my 40th at Rooftop and it was an amazing experience. I loved the bbq food, the live band, the club music and the venue. It was a memorable night! visited The Roof Gardens on 23 Sep 2017

Reply from The Roof Gardens

Let us start by once again wishing you a very happy 40th birthday! We couldn’t be more pleased to be part of your special celebration, and we were delighted to hear that you loved every aspect of your night. We really hope to welcome you back to make more memories soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Sep 2017 by
5

A great night, well worth the BBQ visited The Roof Gardens on 23 Sep 2017

Reply from The Roof Gardens

Thank you for such a great review, we hope to see you for a BBQ in 2018 if not before! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Sep 2017 by
5

Professional service/staff, excellent atmosphere, good value for money! Daciana, the waiter was great, tried hard to accommodate our sometimes difficult requests... Big Thank You! Sanda visited The Roof Gardens on 16 Sep 2017

Reply from The Roof Gardens

We have to say a big thanks to you for sharing such excellent feedback with us! Daciana was beaming from ear to ear when she heard your lovely comments, she really enjoyed looking after you and we all hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Sep 2017 by
5

Very good customer service , really enjoyed the BBQ evening, which was great value. But found the drinks ridiculously expensive! visited The Roof Gardens on 23 Sep 2017

Reply from The Roof Gardens

We were delighted to welcome you to our summer BBQ and wanted to say thank you for sharing your super review. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
25 Sep 2017 by
4

Hello, for such an amazing venue I would expect more quality on the bbq and the possibility of setting up a tab behind the bar without having to be stuck to a VIP table. The team was really lovely and helpful thou... to them I give 5* visited The Roof Gardens on 22 Sep 2017

Reply from The Roof Gardens

Thank you for taking the time to share your review, we were delighted to hear that you would give the team five stars and have to agree that they are very special! I also wanted to thank you for your feedback on the BBQ and the bar tabs, please rest assured that I have shared your comments with the team so that we can take these on board for the future. We really hope to have the opportunity to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
25 Sep 2017 by
3

The club was amazing.. Excellent music, great service. I will be back again soon visited The Roof Gardens on 23 Sep 2017

Reply from The Roof Gardens

What an amazing review, thank you! We are looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
25 Sep 2017 by
5

first visit to Kensington roof gardens very enjoyable visit staff all well friendly service and very good security service which made the evening very safe and enjoyable, Great music on the 6th floor the only downside was how expensive all the drinks were which made our night little disappointing but overall a very good night out.. visited The Roof Gardens on 23 Sep 2017

Reply from The Roof Gardens

We were all so pleased to hear how much you enjoyed your first visit to The Roof Gardens, so thank you for sharing your review with us! We very hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
25 Sep 2017 by
5

We were a small group of girls and had a really good night. Great place and the music was good, we'd love to go again! visited The Roof Gardens on 23 Sep 2017

Reply from The Roof Gardens

We really enjoyed welcoming you and your girl friends to The Roof and wanted to thank you for sharing such a great review. We’d love to welcome you again, and are already looking forward to seeing you next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
25 Sep 2017 by
4

Great food, plenty of choice, excellent service with a wonderful setting. visited The Roof Gardens on 22 Sep 2017

Reply from The Roof Gardens

Thank you for taking the time to share such a great review! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
24 Sep 2017 by
5

I had a large 20+ group attending to the BBQ and the club later. Everything went very smoothly and my guests had a very good time. visited The Roof Gardens on 16 Sep 2017

Reply from The Roof Gardens

It was such a pleasure welcoming you and your group to our BBQ and we are thrilled to hear that you all enjoyed it. We really hope to have the opportunity to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Sep 2017 by
5

Amazing night for my husbands 30th!! We chose to book VIP table and it was such a good night. For a big party I would recommend this. visited The Roof Gardens on 16 Sep 2017

Reply from The Roof Gardens

We were delighted to welcome you to The Roof Gardens to celebrate your husband’s 30th and couldn’t be happier to hear how much you enjoyed your visit. Thank you so much for your lovely review and for recommending us, we only hope that means that we’ll be able to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Sep 2017 by
5

Fabulous venue, great food, marvellous staff, would highly recommend a visit to this gem of a place! I will certainly be returning! visited The Roof Gardens on 16 Sep 2017

Reply from The Roof Gardens

We couldn’t ask for a more fabulous review so thank you for sharing it with us. We’re delighted to hear that you will be back to see us again soon and we’re already looking forward to it. Until next time… Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Sep 2017 by
5

Beautiful place with great music and nice atmosphere. visited The Roof Gardens on 16 Sep 2017

Reply from The Roof Gardens

Thank you for sharing such a lovely review. We hope it won’t be too long until we see you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Sep 2017 by
5

We hired the Moo Room on Friday night. Great people, great venue, awesome food, good drinks, brilliant service. Would highly recommend. visited The Roof Gardens on 15 Sep 2017

Reply from The Roof Gardens

It was such a pleasure welcoming you to The Roof Gardens and we can’t thank you enough for your brilliant review. We’re delighted to hear that you would recommend us and only hope that means we’ll see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Sep 2017 by
5

fantastic night ,would like to say thank you for great staff and good costumer service ,will see soon again ! visited The Roof Gardens on 15 Sep 2017

Reply from The Roof Gardens

Thank YOU for sharing such a fantastic review with us. The entire team were delighted to hear your fabulous comments and we’re all looking forward to seeing you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Sep 2017 by
5

Brilliant Saturday night, gardens fantastic, music awesome. Would recommend. visited The Roof Gardens on 09 Sep 2017

Reply from The Roof Gardens

Wow, what a fantastic review! Thanks so much for the compliments and recommendation. We can’t wait to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Sep 2017 by
5

On arrival the girl at the door was friendly and found us on the list and was pretty smooth. The security guards were rude to my partner, she had a bottle of water in her bag completely forgot about it and when they searched her bag they asked her to get rid of it. She asked where and he said 'I don't care where' not helpful she wasn't sure what to do, made an awkward situation so I asked him is there a bin or can I leave it here with you and they were not helpful they went out of their way to be difficult for no reason. Probably won't visit this bar again. Abit disappointed for an entity like this to behave. I would suggest train the security guys as it's the first impression to the venue. visited The Roof Gardens on 08 Sep 2017

Reply from The Roof Gardens

Whilst I was delighted to hear that you had a friendly welcome on the door, I was very sorry to hear that other aspects of your experience did not feel as welcoming. Of course, we never want to make any of our guests feel awkward and I would really like the opportunity to speak with you in more detail about your feedback. I have included my contact details below and very much hope to hear from you soon so that we may chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Sep 2017 by
3

Amazing service and lovely venue x visited The Roof Gardens on 08 Sep 2017

Reply from The Roof Gardens

Thanks so much for your lovely words! We are looking forward to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Sep 2017 by
5

Very good place, highly recommended visited The Roof Gardens on 01 Sep 2017

Reply from The Roof Gardens

Thank you for your review and your kind recommendation. We hope to welcome you back to The Roof Gardens in the not too distant future. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Sep 2017 by
5

we enjoyed the evening with you. service exelent.!! visited The Roof Gardens on 01 Sep 2017

Reply from The Roof Gardens

Thank you for your excellent review and comments on the service! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Sep 2017 by
5

Had a great time! Everyone is so nice, friendly and professional. Your staff are a real credit to you. BBQ was absolutely delicious. visited The Roof Gardens on 02 Sep 2017

Reply from The Roof Gardens

We have to agree that it is our amazing team who make the BBQ’s so special, so we wanted to thank you for sharing your kind words. We really hope it won’t be too long before we can welcome you back to The Roof Gardens. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Sep 2017 by
5

Amazing night on my 50th. Was treated like royalty by the whole team. Fantastic BBQ and had a great time dancing in the club. Can't fault it. visited The Roof Gardens on 02 Sep 2017

Reply from The Roof Gardens

Thank you for choosing to share such a special occasion with us! We were so pleased to hear that you felt like royalty, that is exactly what we aim for and we really hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Sep 2017 by
5

We had a great night, with a great drummer performance and just a lot of fun. Thanks in particular to Amira and Sebastian. Fabian visited The Roof Gardens on 02 Sep 2017

Reply from The Roof Gardens

Dear Fabian, We were so pleased to hear that you had a great night at The Roof Gardens, and Amira and Sebastian wanted to say a special thank you for the personal mention, it truly means a lot! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Sep 2017 by
5

Roof top Gardens is top notch , always attentive service, stylish staff and amazing atmosphere. visited The Roof Gardens on 02 Sep 2017

Reply from The Roof Gardens

What a top notch review, thank you! Hearing your kind comments really put a smile on our faces and we are looking forward to hopefully welcoming you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Sep 2017 by
5

Fantastic night. We enjoyed one of the BBQ nights. There were 47 of us and we had a semi private area for dinner, which was perfect. Omar was our main waiter and was fantastic, guiding us through the whole evening. The food was great and there was plenty for us to go back for seconds. We also loved the walking muscians, they were very entertaining and got everbody in the mood to party. The club afterwards was also really good, in particular the violinist was awesome and really added something extra special to the evening. Overall delighted with the evening, the staff, the food, the venue. Looking forward to booking again for 2018. Thank you. visited The Roof Gardens on 01 Sep 2017

Reply from The Roof Gardens

Thank you for taking the time to share your fantastic review, we really enjoyed helping you all to get into the mood to party at our summer BBQ! Omar was so touched to receive a personal mention and wanted to thank you for sharing such lovely words. We already can’t wait to see you again in 2018 and just hope that we might have the opportunity to welcome you back again sooner. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Sep 2017 by
5

A party of 16 of us came to a BBQ evening on a Saturday night and I must say it exceeded our expectations. The staff were very helpful and friendly, the venue amazing and the food was out of this world! My only negative point would be the price of the drinks - two single vodkas with diet coke was £36.00 visited The Roof Gardens on 02 Sep 2017

Reply from The Roof Gardens

It was a pleasure to welcome your party to our shared summer BBQ and we couldn’t be more pleased to hear that we exceeded your expectations! To hear that you thought the food was ‘out of this world’ is a huge compliment and we really hope that it won’t be too long before we see you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Sep 2017 by
4

Booked it wrong . Sabastian just spoiled my wife's bday. Thanks to Mahiki to entertain us better club then Kensington roof gardens visited The Roof Gardens on 02 Sep 2017

Reply from The Roof Gardens

I was sorry to hear that you weren’t able to visit us in the Club, and would really like to chat with you in more detail about your experience. I have included my contact details below and would be grateful if you could please get in touch. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Sep 2017 by
1

Great Place, great enviroment. We have a temendous time on Friday. Thanks, visited The Roof Gardens on 01 Sep 2017

Reply from The Roof Gardens

What a great review, thank you! We hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Sep 2017 by
5

Hired the Hideway room. The staff looked after us really well and followed all our requests perfectly and everyone had a great night. visited The Roof Gardens on 01 Sep 2017

Reply from The Roof Gardens

We were delighted to hear that you enjoyed your evening in the Spanish Hideaway and that you felt well looked after. We hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Sep 2017 by
5

Almost 2 hours in queue after guest list registration back in May. Zero communication on any queue issues upon arrival, still expected to pay a cover at midnight. Pretty disappointing to see the state of how this lovely club is managing their patron experience. visited The Roof Gardens on 25 Aug 2017

Reply from The Roof Gardens

I was really sorry to hear that you left us feeling disappointed. During peak weekends we can experience queues, but we do as much as we can to move these quickly and I’m sorry that this wasn’t communicated to you as it should have been. I have included my contact details below and would be grateful if you could please get in touch so that we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 Aug 2017 by
1

Average food .... very surly waitress ....not allowed to go to gardens before meal cos private party and not allowed to go after unless I paid £10 per head despite spending £272 on food ... I could have been anywhere ...?NOT on a roof top garden... extremely disappointed is an understatement... don't bother going .... go to a Harvester pub instead !! visited The Roof Gardens on 19 Aug 2017

Reply from The Roof Gardens

Following my email, I wanted to reiterate how sorry I was to hear that you left us feeling disappointed. Please rest assured that we take your feedback seriously and will certainly be taking this on board to help us improve. We really hope to welcome you back in the not too distant future and will certainly make sure that your next visit is memorable for all the right reasons. I look forward to speaking with you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
22 Aug 2017 by
1

Roof gardens is a great place in London. The outdoor area is great to have a chat with friends and the music and live performance was good. We all had a good time on our visit to roof gardens visited The Roof Gardens on 19 Aug 2017

Reply from The Roof Gardens

Thank you for sharing such a great review with us, it was a pleasure to hear that you and your friends enjoyed your evening! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
21 Aug 2017 by
5

I am already been the second time there...what can I say amazing place, atmosphere, coctails,highly recommended! visited The Roof Gardens on 12 Aug 2017

Reply from The Roof Gardens

Thank you for visiting us not once, but twice! We loved welcoming you for a night out on The Roof and it made our day when we heard that you thought we were ‘amazing’. We are already looking forward to welcoming you back for visit number three. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Aug 2017 by
5

A big thank you to all the staff, especially Omar for his attentiveness visited The Roof Gardens on 12 Aug 2017

Reply from The Roof Gardens

We wanted to say a big thanks to YOU for your 5 star review, Omar in particular was so pleased to hear your lovely comments. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Aug 2017 by
5

Had a fabulous evening celebrating my birthday. The evening was perfect! Thank you... 😁👍🏼🎉 visited The Roof Gardens on 12 Aug 2017

Reply from The Roof Gardens

The pleasure was truly all ours, there’s nothing we love more than a birthday so we were delighted to help you celebrate in style! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Aug 2017 by
5

It was a great evening! The food was so good, staff were very friendly and helpful. Especially a staff member named Solomon, alongside his colleagues, and .Anita. The bride absolutely loved everything, so much that she wants to return with her husband to be for the BBQ package. Another of my friends wants to do the same. So I suggested that they spoke to Amira as I really appreciated her assistance. She was so patent and willing to help aswell as that of the gentleman who I met at the door who was also so helpful and welcoming. Basically the whole team were amazing and so was the event! Thank you! I have and will continue to recommend this event. visited The Roof Gardens on 12 Aug 2017

Reply from The Roof Gardens

We really enjoyed welcoming you and your party to our shared summer BBQ, and reading your amazing feedback about the team certainly put a huge smile on our faces! Soloman, Anita and Amira in particular wanted to say a big thank you for the personal mentions, it truly means a lot. To hear that you will recommend us is the icing on the cake, we really couldn’t ask for a nicer review and just hope that you will be back to see us again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Aug 2017 by
5

Great venue but would have been improved had there been more attentive waiter / waitress service in terms of circulating amongst the guests topping up drinks, Nicole did her best but really she needed the assistance of another colleague or two to keep the drinks flowing - a role that my wife stepped into during the party. Otherwise all good. Peter Boland visited The Roof Gardens on 12 Aug 2017

Reply from The Roof Gardens

Dear Peter, Thank you for taking the time to share your valued feedback with us. Whilst we were really pleased to hear that you thought the venue was great, I was sorry to hear your comments about aspects of the service and wanted to reassure you that I have shared your review with the team to help us improve. I have included my contact details below, if you would like to speak about your experience in more detail then please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Aug 2017 by
3

Had a great time....staff outside were checking who was on guestlist so we qeaued in the right place....lady on the guestlist was very friendly.... visited The Roof Gardens on 12 Aug 2017

Reply from The Roof Gardens

It was such a treat to hear that you had a great evening with us, and we wanted to thank you for your kind feedback on the guest list and service. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Aug 2017 by
4

The whole party had a fantastic time, great venue, polite and helpful staff, delicious food, band playing in the background was nice, and dancing to the DJ and Electronic violin was super. We will definitely be back :) visited The Roof Gardens on 11 Aug 2017

Reply from The Roof Gardens

Thank you for taking the time to share your great review, it was a delight to hear that you enjoyed every aspect of your experience with us! We can’t wait to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Aug 2017 by
5

wasn't HAPPY WITH QUEING IN THE vip AREA FOR SO LONG, BUT ONCE WE EVENTUALLY MADE IT INSIDE, STAFF WERE GREAT, DRINKS WERE GREAT, MUSIC AND DECOR WAS GREAT! visited The Roof Gardens on 05 Aug 2017

Reply from The Roof Gardens

Thank you for sharing your great review, we were so pleased to hear how much you enjoyed the service, drinks, music and décor! We very much hope to have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 Aug 2017 by
4

The atmosphere, service and staff were great, but the barbecue let us down. It wasn't worth the £55. visited The Roof Gardens on 04 Aug 2017

Reply from The Roof Gardens

Whilst we were very pleased that you enjoyed the atmosphere and service, I was sorry to hear that the BBQ fell short of your expectations. I would very much like the opportunity to speak with you in more detail about your comments and would be grateful if you could please get in touch. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 Aug 2017 by
3

The BBQ was super nice and the staff was very well prepared for our group. We felt really welcome and look forward to coming back. visited The Roof Gardens on 05 Aug 2017

Reply from The Roof Gardens

Thank you for sharing your lovely review, it was a pleasure to welcome you and we are looking forward to seeing you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 Aug 2017 by
5

music ! Terrible ! A guy play on the drums like a lunatic and not his music just a tune and he just played with the rhythm, over price drinks for that place , just because is in Kensington! I know better places and reasonable price ! So long queue (1 hour!!!!!!!!!!) apart from that paid 20£ admission! Atmosphere snobbish as I was expecting, once again I take this as a experience in life , might be yours ?! visited The Roof Gardens on 05 Aug 2017

Reply from The Roof Gardens

I was sorry to read your recent review and to hear that certain aspects of your visit to the Club fell short of your expectations. I have included my contact details below, if you would like to discuss this further then please do not hesitate to get in touch with me Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 Aug 2017 by
2

A bit of a shame that it shuts so early now... visited The Roof Gardens on 05 Aug 2017

Reply from The Roof Gardens

Thank you for your review, we always think it’s a shame when it’s time to leave the dance floor too but hopefully you will be joining us again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 Aug 2017 by
4

amazing night! Door staff are very friendly and helpful...highly recommended venue! visited The Roof Gardens on 05 Aug 2017

Reply from The Roof Gardens

Thank you for your amazing review and recommendation! We can’t wait to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 Aug 2017 by
5

The whole evening lived up to our expectations! visited The Roof Gardens on 05 Aug 2017

Reply from The Roof Gardens

We are so pleased to hear that we lived up to your expectations, and are looking forward to seeing you again next time! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 Aug 2017 by
5

Really great night! my favourite club in London and would totally return as always :) visited The Roof Gardens on 04 Aug 2017

Reply from The Roof Gardens

Wow, we couldn’t be more pleased to hear that we are your favourite Club in London! Thank you for such an amazing review, we cannot wait to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Aug 2017 by
5

Dj was crapp! Location not bad visited The Roof Gardens on 29 Jul 2017

Reply from The Roof Gardens

I was sorry to hear your comments about our DJ and have shared this feedback with our Club Manager. We hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
01 Aug 2017 by
1

Had my birthday party here and we sat at the VIP Premium section. Amazing nightclub…customer service was excellent and the setup is amazing Definitely recommend Malkeet Basra visited The Roof Gardens on 29 Jul 2017

Reply from The Roof Gardens

Dear Malkeet, Following on from your TripAdvisor review, I wanted to once again thank you for choosing to celebrate your birthday with us and for sharing such fantastic feedback. We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
31 Jul 2017 by
5

Over priced VIP that you have to pre pay and they also take your card on arrival? Wtf?!! I've already paid it Music not great Service very poor - no flexibility they stopped the middle of the song exactly at 2am The waitress used to be half way friendly and decently presented nowadays they just employ anyone Will never be retuning back visited The Roof Gardens on 28 Jul 2017

Reply from The Roof Gardens

I was very sorry to read your review and to hear that your recent experience in the Club left you feeling disappointed. Although we have sadly noted that you do not plan to visit us again, we would very much like the opportunity to welcome you back. I have included my contact details below, and if you would like to discuss your feedback in more detail please do not hesitate to get in touch with me directly. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jul 2017 by
1

I celebrated my 50th birthday with my awesome friends and we all had the most amazing night. Everything was superb!! The barbeque was absolutely delicious. A big thank you to our waitress Judith for making our night so special. We'll be back!! visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Thank you for choosing to share such a special occasion with us, we were delighted to play a part in the celebrations! It really does mean so much to hear that you and your friends had an amazing night, and Judith wanted to say a huge thank you for the personal mention. We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jul 2017 by
5

Venue was fantastic. Our private dining experience was the best we have ever had, that includes Dorchester and The Ivy. Your staff were very attentive and accommodating. The food was wonderful and served at a good pace, not too hurried. The night was topped off in the club where once again the service was excellent. We can't stop talking about it and posting memorable photos. Thanks visited The Roof Gardens on 15 Jul 2017

Reply from The Roof Gardens

The pleasure was truly all ours, it was wonderful to welcome you and your group to Babylon and The Roof Gardens! Hearing your fantastic compliments about the service, food and the Club has spread a smile amongst the team so we wanted to thank you for taking the time to share such a lovely review. We hope you will be back again soon to make more happy memories with us. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Jul 2017 by
5

Superb evening - extremely organised and a great location. Far exceeded expectations. Well done. visited The Roof Gardens on 15 Jul 2017

Reply from The Roof Gardens

It was such a treat to hear that we exceeded your expectations, thank you! We hope that you will join us on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Jul 2017 by
5

Great atmosphere! An evening well spent at The Roof Gardens. visited The Roof Gardens on 15 Jul 2017

Reply from The Roof Gardens

Thank you for your great review, we hope to see you for another enjoyable evening soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Jul 2017 by
5

I cannot recommend this club any higher.The club is beautiful, the staff are friendly and professional. I organised for a group of 14 girls to go for my sisters hen party, We had a VIP table booked, the manager is amazing, He really took care of our group from start to finish. I would like to stay a huge thank you to Richard the manager and our waiter Sebs they were great! The atmosphere is glamorous, yet fun and friendly there was a saxophone player in the club along side the DJ he was brilliant! Great place! Emma visited The Roof Gardens on 14 Jul 2017

Reply from The Roof Gardens

Wow, I don’t think we could ask for a nicer review! You certainly put a big smile on Richard and Sebs faces when they heard your amazing comments, thank you for sharing them. We were so glad to hear that you all enjoyed your sister’s special evening and we do hope that you will be back to see us after her Big Day to let us know how it all went! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Jul 2017 by
5

Fab venue for special drinks, Friendly staff and great drinks. Pricey but worth it!! Frances visited The Roof Gardens on 14 Jul 2017

Reply from The Roof Gardens

Thank you for sharing your fab review. We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Jul 2017 by
4

A lovely setting, though would have appreciated a little more light round the garden areas to appreciate them properly but will try to visit again in daylight. Drinks a bit expensive and we were a little puzzled by the differently priced tickets that some seemed to be paying. We only stayed a relatively short time, but generally a good ambience and some good music, would be nice to have had different music in different areas. visited The Roof Gardens on 14 Jul 2017

Reply from The Roof Gardens

Thank you for your review and for your kind comments about the ambience and setting. I also wanted to take this opportunity to thank you for your valued feedback on the lighting and music, which I have shared with the team so that we can take this on board for the future. We very much hope to have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Jul 2017 by
3

Prices for drinks a high but that is ok for this location. The music could definitly be better visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

Thank you for sharing your review and your feedback on the music, which I have passed on to our resident DJs. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Jul 2017 by
3

Absolutely amazing venue. The BBQ was wonderful, the live music and the club had an incredible energy and vibe. The bridal party love every moment. I would recommend this venue for class and style. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

What an amazing review! We were delighted to hear that you enjoyed the atmosphere at our summer BBQ and in the Club, and you had us blushing pinker than the flamingos when we heard that you thought the venue is full of class and style. We very much hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
11 Jul 2017 by
5

Great night out would recommend lovely crowd good music man on bongos was great 👍 visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

Thank you for your great review and kind recommendation! We hope to see you again soon for a dance alongside the bongos. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

The service was excellent - unfortuanately one of my guests became very unwell just after dinner ( she is recovering from Cancer) and I am very grateful to the manager who dealt with her in the most caring and professional way. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

Thank you for taking the time to share your kind review. Whilst I was really sorry to hear that your guest felt unwell, I was so pleased to hear that the team were able to take good care of her. We very much hope to see you all again soon and wish your friend a very speedy recovery. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

Waste of time. We were on the guest list, got there before 10pm and there was already a queue. Stood for 15mins and then asked the bouncer (who was very nice about it) how long he thinks it would be and he said at least another 40mins. We walked. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

I was really sorry to hear that we weren’t able to welcome you to The Roof Gardens recently. We would love to welcome you back and hope to see you again in the not too distant future. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
1

We are enjoying our second spell as members and both my wife and I have celebrated our Birthdays at the Club recently. Our VIP host Natalya has been excellent on both visits and even more so on Saturday. The club was busy and had a superb vibe, great to be able to chill outside and enjoy the atmosphere and the excellent burgers were a treat. I love the Roof Gardens for being what it is and for it not being overly pretentious or pricey. A good night to be had all year round. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

It is always such a pleasure to welcome you and your wife in the Club, and we were delighted to help you celebrate your birthdays in style! Natalya really enjoyed making sure you both had an evening to remember and was so touched by your kind words, thank you for sharing them with us. We are looking forward to seeing you again soon for more good time on the Roof. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

Location is lovely, and very easy to get on the guest list - queue time was very short, and parking was plenty nearby. The club however was quite empty, and the DJ played a different sort of music - nothing contemporary or modern. Bar staff were really miserable - all 4 at the bar didn't appear to smile or have a good time, which made the "discretionary" service charge added to the bill all the more difficult to swallow. The club doesn't have any air conditioning either, so the whole place started feeling really muggy inside, despite there not being that many people in there. Unfortunately, we decided to leave, even though we had paid a huge £20 cover - felt like a wasted night, and I wouldn't go back, neither would I recommend it to any of my friends. visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

Whilst we were pleased to hear that you thought the location was lovely, I was really sorry to hear that other aspects of your recent experience in the Club fell short of your expectations. We certainly don’t want any guest to leave us feeling disappointed, and although we have sadly noted that you don’t plan to return I would really like the opportunity to speak with you further. I have included my details below and would be very grateful if you could please get in contact with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
2

We had secured a guest list position, but found that the doormen simply let people who just turned up in first. waste of my time ashley visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

I was sorry to hear that you were disappointed following your recent experience at The Roof Gardens and would very much like to speak with you further. I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
1

Great fun was had by all ! The service for the VIP tables was excellent ! Thank you for a great experience ! visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

The pleasure was truly all ours, thank you for the great review! We hope to see you for another fun night out again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

When I booked to come to the venue I booked for the club, I called up and asked whether we would only be allow d to enter at 10pm or whether we would be allow d in earlier. I was told unequivocally that we could come in earlier. At 8pm we stood in the queue for 45 mins and when at the front we were turned away and told to come back after 10pm. Annoying, but ok. So odd we went, came back and joined the queue at 1030pm, waited in the queue for nearly an hour and a half with hardly any movement before we decided to abandon the effort and go somewhere else. Was very much looking forward to attending the venue, however not sure that I would be in a hurry to try and do that again. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

I was really sorry to read about your recent experience at The Roof Gardens and to hear that there was some confusion around the Club’s opening times. I would very much like to speak with you further about this and have included my contact details below. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
1

Despite misunderstanding Sebastian was fantastic visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

Thank you for your 5 star review and your kind words about Sebastian, it really means a lot and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

Very nice club and I love the roof garden, When it is very warm, it is the best place to go !!!! visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

Maybe we are biased but we have to agree there’s nowhere we would rather be when the sun is shining! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Jul 2017 by
5

Kind staff, great atmosphere, will definitely be coming back soon! visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

What a great review, thank you! We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Jul 2017 by
5

excellent night both waiters who looked after us at BBQ Sullaman was excellent and same with Mira with the Drinks Table in the club visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

We were so delighted to hear that you enjoyed your evening at our shared summer BBQ, none more so than Sullaman and Mira who were so touched to get a personal mention. Thank you for taking the time to share such lovely feedback, we very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
5

1,5 hours wait on the street eventhought arrived early. Terrible music and athmisphere. Dodgy guests. Will never ever go there. Damla visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

I was very sorry to hear that aspects of your recent visit to The Roof Gardens left you feeling disappointed. I have included my contact details below, and if you would like to discuss your feedback further please do not hesitate to contact me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
1

Fabulous food, stunning venue and staff were very friendly. visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

Thank you for sharing your fabulous review! It was wonderful to hear that you enjoyed the food, setting and service and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
5

Bad experience. Entry procedure is bad. Nothing against bag check, ID etc., but security make you feel like you're a dangerous criminal and you're not wanted there. Going from the reastUrant into the club is also appalling. You feel you'd better gone somewhere else. Tired environment. The gardens used by the club are shabby. Overpriced. Not recommended. visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

I was really sorry to read your recent review and would like the opportunity to chat with you about your visit. I would be grateful if you could please get in touch with me using the details below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
1

Spent a lot of money I think it should of been a bit cheaper to get in amazing club thou visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

Thank you for your kind comments about the Club, we loved hearing that you thought we were ‘amazing’! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
4

Great night , cool interesting people visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

Thank you for your great review, we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
5

Fab service all night! Thank you for making my friends 30th extra special! visited The Roof Gardens on 30 Jun 2017

Reply from The Roof Gardens

Thank YOU for choosing to spend your friends 30th Birthday with us, the least we could do was pull out all the stops to make it an extra special one! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 Jul 2017 by
5

Extremely disappointed. Was lead to believe guest list would guarantee entry and upon arrival was told to queue but warned the venue was already at capacity so I would be waiting a while as the queue was already to the end of the street. It was planned as a birthday evening which ended prematurely because of this visited The Roof Gardens on 30 Jun 2017

Reply from The Roof Gardens

We don’t want any guest to leave us feeling disappointed, and I would very much like to speak with you about your experience in more detail. I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 Jul 2017 by
1

Nice venue. Good service. But very cheap and horrible crowd.. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

I was sorry to hear that you left us feeling this way. We really appreciate hearing your feedback on the venue and the service, and if you would like to speak about your experience further then please do not hesitate to get in touch with me directly. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Jun 2017 by
2

Had an amazing night - cannot reccomend enough x visited The Roof Gardens on 23 Jun 2017

Reply from The Roof Gardens

We can’t thank you enough for sharing such an amazing review! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
5

Amazing !!! This has to be on your bucket list !!!!! 100% amazing.... visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

What an 100% amazing review! Thank you for sharing it with us, we hope you’ll come back to tick this item off your bucket list over and over. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
5

I had a lovely evening with friends who had never been to the Rooftops before. The staff were helpful and friendly. We were sat outside and one of my friends was cold so I asked one of the waiters if there were any throws, he went out of his way to go and find one for us. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

Thank you for choosing to visit us with your friends and for sharing such a lovely review, we loved reading how you cosyed up on The Roof and hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
5

We booked guest list and when we arrived at our allocated time, we were told the queue was at least an hour - probably much more. We were not willing to spend a large chunk of our night in queue when we had been organised and got on guest list. We would not otherwise have gone out in Kensington and therefore wasted two taxi trips there and back. However up-market your club, good customer service is important and if there was a risk of a queue like this, it should have been made clear in the booking process. We would either have arrived early or chosen to go elsewhere. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

I was very sorry to read your review and hear that you experienced a long wait to gain entry to the Club this weekend. During the peak summer months we can experience queues, but we do as much as we can to move these quickly and I’m sorry to hear that this wasn’t communicated to you as it should have been. I have included my contact details below, if you would like to speak about your experience further then please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
1

Great night out. Long queue on guest list otherwise would've been 5 star. Nice, down to earth security. Cool music... awesome DJ. Good cocktails. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

It was wonderful to hear that you had a great night at The Roof Gardens; we have to agree that cool music and good cocktails make for a fantastic combination! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
4

Terrible, arrived at 10pm when it opens and it had a que of at least one hour with no guarantee of entry. Very disappointing to have to put your name down on some sort of guest list, then to travel 2 hrs to get there to not be able to get in. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

Thank you for taking the time to share your valued feedback with us. I was really sorry to hear that we weren’t able to welcome you to The Roof Gardens this weekend, particularly when you had travelled such a way to spend the evening with us. I would really like to speak with you in more detail about your visit, I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
1

The music selection could better. Even the crowd seemed to get bored with the DJs selection. visited The Roof Gardens on 23 Jun 2017

Reply from The Roof Gardens

I was very sorry to hear that our DJ failed to impress you, and wanted to thank you for taking the time to share your feedback. Please rest assured that I have shared your comments with our Club Manager so that we can take this on board for the future. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
25 Jun 2017 by
3

Overall, we were very pleased with our corporate summer party. On the positive side: location and setting is stunning, the range of BBQ food was excellent and the live music was entertaining. On the negative side: We waited 50 mins for our starter under the proviso that it could not be served until drinks were on the table. Service was very slow and didn't warrant the 12.5% optional service charge. Despite giving details of guests names and their dietary requirements in advance, there were few vegetarian options and no alternative bread without nuts/seeds. No specially selected "Roof Gardens" cocktail on arrival - only one option of prosecco. The optional service charge also applied to drinks in the nightclub - despite having to wait and order our own drinks at the bar. We felt that the service charge should only be applied for table service! visited The Roof Gardens on 16 Jun 2017

Reply from The Roof Gardens

It was a pleasure to welcome you to The Roof Gardens for your recent corporate party, and we were so pleased to hear that you enjoyed the food and band at our shared summer BBQ. I wanted to take this opportunity to thank you for your feedback on the service and the drinks, we always aim to give our guests a five star experience and I would very much like to speak with you further about this. I have included my contact details below and would be grateful if you could please advise the best way for me to contact you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
21 Jun 2017 by
4

Well it wasn't good as I had to wait in the que for 1 hour and a half visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

We were really sorry to hear that you experienced a long wait in order to gain entry to the Club, and I wanted to let you know that your valued feedback has been shared with the team. We hope to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
21 Jun 2017 by
2

The night in the club with friends was amazing. Natalie which was our designed host for the evening was a star. Made my night of organising seem like nothing. She took over listened to instructions and was an absolute pleasure to deal with. Great music. Xxxx visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

A night out with friends should always be amazing, so we were all so pleased to hear that we were able to help you celebrate in style. Natalie loved being your host for the evening, and was so touched to receive a personal mention and to hear that you thought she was a ‘star’ - thank you! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Jun 2017 by
5

The BBQ was amazing. Food was delicious The waiter that was assigned to my table was fabulous made it easy to have fun Paulo brilliant. The only thing I'd change would be on entering for reception drinks I would have had a few more waiters serving the complimentary drinks. Was a bit of a queue. visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Thank you for your amazing review! We were all so pleased to hear that you had a fabulous evening, none more so than Paulo who was beaming from ear to ear when he heard that you had fun and thought he was ‘brilliant’. I wanted to let you know that I have discussed your feedback on the drinks reception with the team so that we can take this on board for the future. We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Jun 2017 by
5

Overall great space, choice of drinks and food. Also different ambients, lots of places to sit and rest and have a chat and quite spacious. You will not feel jammed or pushed inside. Only remark I would have is that good music only started past midnight, so for early arrivers it was a bit of a let down. Sara visited The Roof Gardens on 16 Jun 2017

Reply from The Roof Gardens

We were so pleased to hear that you enjoyed discovering the different ambiences around the Gardens and wanted to thank you for sharing your great comments on the food, drink and setting. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
5

Everything was superb! We really enjoyed! visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Thank you for your superb review! We hope to see you for another enjoyable evening soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
5

The club music on Saturday was absolutely awful - definitely not mainstream or commercial chart hits. The gardens are nice, but the highlight to my visit was the BBQ that was open until 1.30am. Good quality food and friendly chefs. Such a disappointment - I am honestly relieved that I didn't pay for entry visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Whilst it was a pleasure to hear that you enjoyed the BBQ and the Gardens, I was really sorry to hear that the music in the Club was not to your taste. I have included my contact details below and if you would like to speak about your experience further, please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
2

We waited in the queue for 2 hours from 10pm to midnight before getting into the club which was a bit disappointing but once we got in we made the most of it. visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

We know that there is nothing worse than waiting in a queue and your valued comments have been taken on board. We’re delighted to hear you made the most of your time with us and we hope it won’t be long before we see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
3

We couldn't get in. What is the point of having a list if everyone is on the list and there is a massive queue? Very disappointing. I booked it as I had all my friends with me.that night, we were all outside (12 people) and we decided to go somewhere else. Terrible.way of managing a place in my opinion. visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Dear Marco, I was really sorry to hear that you and your friends were not able to join us in the Club this weekend. Just to clarify, all guests hoping to visit us on a Friday or Saturday evening are required to submit their names to our guest list and, whilst we can experience longer queues during the summer months, we do try to move these as quickly as possible. I have included my contact details below, and if you would like to speak about your experience further please do not hesitate to get in touch with me directly. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
1

I recently visited the roof top gardens as I organised a 30th Birthday celebration for my fiancé and the night couldn't have been any better. Every aspect of the night was absolutely amazing. We began with the roof top BBQ which was well organised and the food was amazing. We then also had a VIP table which comes with bottle service and your own personal waitress who caters to your every need. The whole place was amazing with a great vibe and we were treated like royalty. I am so glad I choose here to celebrate an important milestone. Fantastic memories were made. visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

We love a celebration here at The Roof Gardens, so we couldn’t be more pleased to hear that you chose to celebrate your fiancé’s special day with us. The team were all so touched when they heard your wonderful comments about the food and the service – to hear that you felt like royalty really made our day as that is exactly what we aim for! We just hope you will be back again soon to make more fantastic memories with us. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
5

We had a lovely time x visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

We were all so pleased to hear that you had a lovely time with us, and we very much hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
4

Great place! Amazing surround and nice visit visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

Thank you for sharing a great review! We are so glad you had a nice visit, and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
5

We had to que for 1h to get in to the club. visited The Roof Gardens on 02 Jun 2017

Reply from The Roof Gardens

I wanted to take this opportunity to apologise for the delay you experienced when visiting the Club recently. I have included my contact details below and if you would like to speak about your experience further, please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
2

One of the weirdest and blandest club experiences ever and I've been to a few... Overpriced entry, overpriced food, overpriced drinks, bad staff, no ambiance and not my crowd. Felt totally disconnected. Not a good investment of our time and money. visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

We were really sorry to hear that you felt your recent visit to The Roof Gardens was not a good investment of time or money; of course we don’t want any guest to leave us feeling this way and I would very much appreciate the opportunity to speak with you further about your experience. I would be grateful if you could please get in touch with me using the details below so that we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
1

Fantastic evening with great service, food and entertainment visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

We were delighted to hear that you had a great evening with us, and wanted to take this opportunity to thank you for such kind words. We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
5

Great atmosphere. Loved the gardens visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

Thank you for your great review, we were so pleased to hear that you loved the Gardens! We hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
5

Lovely garden it gives you an exotic feeling although you are in the middle of a big city. Weather was great as well! visited The Roof Gardens on 02 Jun 2017

Reply from The Roof Gardens

Thank you for your lovely review, we loved hearing that you got an ‘exotic feeling’ on your recent visit to The Roof Gardens. We hope to see you again soon, hopefully the sun will shine once again for your next visit. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
4

Great venue! The staff were very polite and provided top service! Really happy we chose to celebrate my partner's birthday there x visited The Roof Gardens on 02 Jun 2017

Reply from The Roof Gardens

Thank you for your great review! We are so happy that you chose to celebrate your partner’s birthday with us, and we just hope we don’t have to wait too long before we see you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Jun 2017 by
5

50th birthday party for a good friend organised. Was very well looked after at the VIP table . Would definitely recommend! visited The Roof Gardens on 02 Jun 2017

Reply from The Roof Gardens

We love nothing more than a celebration here at The Roof Gardens so wanted to thank you for choosing to celebrate your friend’s 50th Birthday with us in style! We very much hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Jun 2017 by
5

Roof Gardens team were amazing and friendly and made us feel very welcome. The whole Summer BBQ was very well organised from start to finish and the food was great. visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

Thank you for joining us for our shared summer BBQ’s, and for taking the time to share such an amazing review! The whole team have a huge smile on their faces after hearing your lovely compliments about the food and the service. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
31 May 2017 by
5

I had a very poor experience overall. Portions of my poor experience were possibly related to my preferences, but others were not. My main comparisons were bottle service evenings in large North American clubs. The bottle service here was not worth the money. Our server seemed to be too busy to check on us often, was dancing on the dance floor at times, and had communication issues as I was told the tip was included in the minimum spend initially, but this offer was retracted at the end of our night. I will say that when she interacted with us she was very polite. The music basically ruined my night. The DJ went from playing house music that was very poorly chosen in my opinion, to top 40 club music that was VERY outdated , and literally 6 Sean Paul songs in 30 minutes. On top of that, there was a saxophone player that I initially thought was a cool touch, but turns out, 3 hours into a night, he just made every song sound the same by playing over it with his saxophone. I was very surprised to have this type of experience when I was told this was the most popular club, and the massive line outside confirmed this. I wonder if the quality has gone down as their popularity no longer requires much effort to pack the place. Overall I would not recommend this club based on the evening I had. visited The Roof Gardens on 26 May 2017

Reply from The Roof Gardens

Whilst we were pleased to hear that you thought your waitress was polite, I was really sorry to hear that other aspects of your recent visit to The Roof Gardens fell short of your expectations. Of course, we don’t want any guest to leave us feeling this way and I would very much like the opportunity to speak with you further about your experience. I would be grateful if you could please contact me using the details below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 May 2017 by
1

We didn't loose our time queuing! When we arrived and saw the queue we get back to an other place. visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

Thank you for taking the time to share your review. Unfortunately this weekend we experienced slower than usual entry to the Club due to a large amount of guests arriving at the same time. I was really sorry to hear that this meant we weren’t able to welcome you; we very much hope we have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
1

Had an absolutely fantastic evening from start to finish visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

Thank you for your 5 star review; we are delighted that you had a fantastic evening with us! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
5

really good place and really good atmosphere Our group had a really good an excellent evening thank you very much for your welcome visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

The pleasure was all ours, thank you for joining us in the Club! We are delighted that you and your group enjoyed yourselves, and we look forward to hopefully seeing you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
5

Appalling customer service for what supposed to be a birthday celebration Never again visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

I was really sorry to hear that you were disappointed by your experience with us, particularly when you were celebrating a special occasion. I’d very much like the opportunity to speak with you further about this; I have included my contact details below and would be grateful if you could please get in touch so that we may chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
1

Fantastic night . Que was bit long but when I was fantastic. Would definitely return visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

Thank you for your fantastic review! We were so pleased to hear that you had a good evening with us, and even more pleased that you are planning to come back and see us again soon; we are looking forward to it already. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
5

Very disappointing. At the restaurant poor service, average food but extremely expensive. The club half empty and music outdated visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

I was really sorry to hear that you were disappointed by your experience with us, and would very much like to speak with you further about this. I have included my contact details below, and would be grateful if you could please advise of the best way for me to get in touch with you. I look forward to hearing from you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
2

Excellent venue and music. We also loved the fact that there was a drummer to play with the music. Not only was he excellent but he also brought a very nice and friendly atmosphere to it. First time at the Roof Gardens and certainly not the last! visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

It is always a pleasure to welcome a Roof Gardens Virgin to the Club, and we couldn’t be more pleased to hear that you had an excellent evening with us! We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
5

A nice meal but overpriced. visited The Roof Gardens on 26 May 2017

Reply from The Roof Gardens

Whilst it was lovely to hear you enjoyed your meal, we were sorry to hear you thought it was overpriced. I have included my contact details below, if you would like to speak about your experience further please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
28 May 2017 by
3

The summer BBQ offer was an amazing experience ! Beautiful Garden, Good food, Perfect services, awesome live music and the night club was beyond our expectations (Joshua, best DJ ever) !!! visited The Roof Gardens on 20 May 2017

Reply from The Roof Gardens

Thank you for sharing your amazing review; it was a pleasure to welcome you to our sky-high BBQ. We were all so happy to hear that your experience in the Club went beyond your expectations, and I will certainly pass on your fantastic compliments to Josh. I’m sure he will be delighted to hear that he has been awarded the accolade of ‘best DJ ever’! We very much hope to welcome you back for another memorable evening at The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
23 May 2017 by
5

Amazing, great atmosphere, great staff, reasonably priced for the city, this place is a real must visit (would certainly book a VIP table) visited The Roof Gardens on 20 May 2017

Reply from The Roof Gardens

I don’t think we could ask for a more amazing review, so thank you! It was a pleasure to welcome you to The Roof Gardens and we were so pleased to hear that you had a great night with us and consider us a ‘must visit’. We just hope it’s not too long before your next visit, as we are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
22 May 2017 by
5

Great night and atmosphere.My friend who flew in from Athens thought the place and gardens were amazing! Dr Stevie D London visited The Roof Gardens on 12 May 2017

Reply from The Roof Gardens

Dear Dr Stevie, It was such a treat to hear that you had a great night with us, particularly when your friend had flown in specially! Thank you for taking the time to share your 5 star review, we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 May 2017 by
5

Thank you for everything, Me and my team were so glad. Thanks for Francesca, Omar.... it was delighted and amazing, I really appreciate and recommand this experience at the Roof Garden? Congratulation!!! visited The Roof Gardens on 13 May 2017

Reply from The Roof Gardens

The pleasure truly was all ours, we were so pleased to welcome you to The Roof Gardens and wanted to thank you for your fantastic review. Francesca and Omar were particularly touched to receive special mentions, they loved looking after you and your team and we all hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 May 2017 by
5

Went to KRG for my hen on sat night and had the most amazing time. The staff, the food, the venue was first class. The bbq has a selection of excellent food and is so delicious. I was a very happy bride to be 👰 visited The Roof Gardens on 13 May 2017

Reply from The Roof Gardens

There’s nothing we love more than a celebration here at The Roof Gardens, and it was a pleasure to welcome you and your friends to our shared BBQ last Saturday. Thank you for your lovely review, it really made our day to hear that you thought all aspects of your visit were ‘first class’. We hope to see you again soon to hopefully hear all about your big day! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 May 2017 by
5

Fabulous night! Loved the magician and the drummer. Danced all night, great DJ and fun crowd. visited The Roof Gardens on 12 May 2017

Reply from The Roof Gardens

We loved welcoming you to The Roof Gardens and were delighted to hear that you enjoyed dancing the night away to our DJ and drummer. Thank you for your fabulous review, we very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 May 2017 by
5

Cool atmosphere, but too less food for too much money. And I think they forgot to add the gin in my Gin Tonic. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

Whilst were delighted to hear you enjoyed the atmosphere in the Club it was concerning to hear that you think the team forgot your Gin in your Gin and Tonic; a very key component! I’d really like to chat to you further about your visit and would be grateful if you could reach out to me using my details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 May 2017 by
4

The music and venue was great, however, we were very disappointed to have waited around 1 and a half hours to get in when we had booked a 10.45pm guest list slot and were on time for our booking! There was about 10 people in front of us when we arrived and it took all that time to let us in. We were also not prepared to pay a 12.5% discretionary service charge for our drinks when we had to que for over 10 mins to get our drinks with no special service involved. That was no different to any other busy nightclub. These two things really let the place down unfortunately as the music was incredible once we were inside. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

We really appreciate you taking the time to share your feedback with us and while we loved hearing that you thought the music and venue were great we were sorry to hear that you experienced a long wait to get in. I would very much appreciate the opportunity to hear more about your visit and have included my details below so that you may contact me personally and we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
3

Fantastic team who made every effort in making the night extra special. Would most definitely recommend the venue, and what a fantastic venue. The night atmosphere was amazing. The food ,the music. A truly memorable occasion. Thank you all. Again and again. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

Thank YOU so much for such a fantastic review. The team were thrilled to hear your kind words and we couldn’t be happier to hear that you enjoyed a memorable occasion with us. We hope it won’t be too long before we can welcome you back to make more memories! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
5

Got outside less than an hour of the club opening and there was a long que. even tho we had confirmation of being put on a guest list we were told you still have to que and will not be guaranteed entry- so not sure what was the point of emailing to be on a guest list. When I asked the door man how long the que would be he said they were at maximum capacity and if he was me he wouldn't waste the night as it was one in one out and told us to go elsewhere. So a wasted cab ride there and back into central london. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

I was really sorry to hear that we were unable to welcome you to The Roof Gardens after you had travelled across the City to see us. During the summer months guests can experience queues to get in, but we do as much as we can to move these quickly and I’m sorry to hear that this wasn’t communicated to you as it should have been. I would really like to chat to you further about your visit and so I have included my details below. I very much hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
1

Fantabulous and just amazing! but there should a solution for the queuing up for ages visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

Thank you for our first ever ‘fantabulous’ review! Rest assured your feedback on the queue has been shared with the team to help us improve in the future. We hope to see you on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
5

Incredible night and Amazing staff, especially Francesca and our waiter, who was incredible. Made the best celebration for our beautiful bride to be ☺️ visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

We really enjoyed your ‘incredible’ review and wanted to thank you for sharing it with us. The team were delighted to hear your kind words; none more so than Francesca who was so touched by the personal mention. We’re delighted to hear you made the most of your celebrations and wish your beautiful ‘bride to be’ a wonderful wedding! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
5

Amazing place disappointed the gardens were closed as that was what we came for before dinner at Babylon then on the the club Music was great percussionist was amazing, drink prices are ridiculous!!!! But was understand this is an exclusive club visited The Roof Gardens on 05 May 2017

Reply from The Roof Gardens

It was such a pleasure hearing that you enjoyed the music in The Club and our percussionist in particular was delighted to hear your feedback, so thank you. It was a shame to hear that you were unable to see The Gardens during your visit and I would really like to welcome you back to see them. If you would like to, please contact me using my details below so that I can personally arrange your next visit for you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 May 2017 by
3

I never got a reply to my application to go on the guest list, so went somewhere else instead. visited The Roof Gardens on 29 Apr 2017

Reply from The Roof Gardens

I was really sorry to hear that you didn’t receive a reply to your guest list enquiry. We’d really love to welcome you to The Roof Gardens and I would be delighted to personally arrange a visit for you so please don’t hesitate to contact me using my details below. Hope to see you soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 May 2017 by
2

An amazing night, big thanks to the team and especially our hostess, Diamond. 👍 visited The Roof Gardens on 29 Apr 2017

Reply from The Roof Gardens

Thank you for your amazing review and your kind words about your hostess! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
01 May 2017 by
5

It was fantastic staff were so helpful and polite food was amazing would definitely go back the gardens are beautiful at night so must be amazing in the day. visited The Roof Gardens on 29 Apr 2017

Reply from The Roof Gardens

We’re delighted to hear your enjoyed your night with us and will definitely be back. We’re already looking forward to seeing you again! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
01 May 2017 by
5

What a great night!!. From start to finish there was always something to do or something cool happening. From stilt walkers to the casino it was all happening. Will definitely be going back soon.

Reply from The Roof Gardens

What a great review, thank you for sharing it with us! Our favourite part was hearing that you will definitely be back again soon; we’re already looking forward to seeing you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Apr 2017 by
5

charming and lovely place. highly recommendable. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

We loved reading your lovely review and wanted to thank you for your kind recommendation, it truly means a lot and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Apr 2017 by
5

our experience for the prince night started off great. we had booked a table for a group of 12 and our waitress was awesome! the band was fanatstic, however once the band finished the dancefloor opened up and many people had left so we headed to the dancefloor and proceeded to enjoy the rest of the evening. however this is where it turned into a drama. One of my guests was dancing to one of his favorite prince tunes, when the security threatened to chuck him out. i went over to query what was going on, then the security tried to chuck me out (female door supervisor was very rude and had a chip on her shoulder). i was then taken by 3 doorman round the back (slightly intimidating) but i went. I asked to be explained why the security staff were so rude, no explanation, asked to speak to a manager about this and no-one was available to comment. We paid our table bill and left. I was disappointed with how we were treated and will be wary about booking here again! the security staff left a very sour taste in our mouth! visited The Roof Gardens on 21 Apr 2017

Reply from The Roof Gardens

Whilst we were pleased to hear that you enjoyed the band and were impressed with your waitress, I was concerned to hear about your experience with our security team and would very much like the opportunity to speak with you further about this. I have included my contact details below and would be grateful if you could kindly advise how I may contact you by emailing me at the address below. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
25 Apr 2017 by
3

It was fantastic... Allen is the best, my birthday was unforgetable.. love it.. Hopefully we can go again next time.. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

Thank you for sharing your fantastic review – we loved welcoming you to celebrate your birthday in style and hope to see you again next year, if not before! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
24 Apr 2017 by
5

It was fantastic... Allen is the best, my birthday was unforgetable.. love it.. Hopefully we can go again next time.. visited The Roof Gardens on 22 Apr 2017
24 Apr 2017 by
5

Music wasn't great, crowd were very bland, lacked culture and diversity (lots of plain carols and beckys) and the agreed table spend wasn't adhered to therefore my party had to pay a great deal more. Ps I visited on Saturday 22 April 2017 so this is a very recent experience. After speaking to many people they have also experienced the same - overall the nights out are very ummm Vanilla if you like. I give it a minus star if possible. The positive is the garden is nice but go during the day. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

Whilst it was lovely to hear that you liked the Gardens, we were really disappointed to hear that you did not enjoy your evening with us in the Club. We don’t want any guest to leave us feeling this way, and I’d very much like the opportunity to speak with you further about your experience. I would be grateful if you could please contact me using the details below so that we can speak further. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
24 Apr 2017 by
1

Music was very bad not commercial or as described. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

I was very sorry to hear that you did not enjoy the music during your recent visit, and would like to take this opportunity to assure you that I have shared your valued feedback with our house DJ so that we can take this on board for the future. We hope to see you again soon. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
24 Apr 2017 by
1

Had a fantastic night xx visited The Roof Gardens on 14 Apr 2017

Reply from The Roof Gardens

It is wonderful news that you had a fantastic night with us and we very much hope to welcome you again soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Apr 2017 by
5

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