The Roof Gardens

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Description

The Roof Gardens is London's very first rooftop bar and club and is as glamorous as it comes. For anyone looking to party in style and wanting a memorable night out in London then The Roof Gardens is a must visit. 

A haven of style and relaxed glamour, with its opulent cocktail bar and spacious dance floor which complements its VIP area for those seeking the ultimate in privacy! The Roof Gardens has it's own destination rooftop bar with its very own gardens and clubs and views over London. Perfect for alfresco drinking and summer nights, as well as their live music nights in the winter, and late-night clubbing. 

With the The Roof Garden staying open all night with BBQs keeping the hunger at bay, and a glamorous night club for the party crowd later on with DJs playing classics, current pop hits, mash ups and remixes of the big party tunes. Avoid the crowds and book a 'Pre-Club Party' between 7pm and 10pm on a Friday or Saturday night, then dance the night away til 2am.

You can also hire The Club and stunning The Roof Gardens exclusively for up to 400 guests or host an intimate party in the Silver Bar or Spanish Hideaway for up to 40. Open Friday and Saturday nights between 10pm and 2am. Guest list is essential for entrance so make a booking above to visit this very special club in London. 

What's on

To see all upcoming events view the full event calendar.


Proms on The Roof!

Proms on The Roof!

Various dates

The Roof Gardens in Kensington is delighted to announce its collaboration with Royal College of Music to present the...

Secret Garden Afternoon Tea

Secret Garden Afternoon Tea

Various dates

Discover the secret of The Roof Gardens and enjoy a scrumptious Champagne Afternoon Tea served 100ft above...

Big Singles Night Out at The Roof Gardens (entry valid until 9.30pm)

Big Singles Night Out at The Roof Gardens (entry valid until 9.30pm)

Various dates

It's that glorious times of years where Londoners pour onto rooftops, enjoying drinks outside as the sun sets. There is...

London Summer Rooftop BBQ Party

London Summer Rooftop BBQ Party

Various dates

Following the huge success of our sold out London Summer Rooftop Series the past 3 years, we invite you the launch of...

London Postgraduate Welcome Party l Rooftop BBQ

London Postgraduate Welcome Party l Rooftop BBQ

Friday 22 September 2017

Please note: Strictly only over 21's are eligible for the event. Please bring along valid National ID/Passport/ Driving...

A Late Summer Night's Dream Ball

A Late Summer Night's Dream Ball

Saturday 30 September 2017

The Late Night Cocktail Club cordially invites you to celebrate its 5th anniversary at a grand late summer masquerade...

Halloween Party at The Roof Gardens

Halloween Party at The Roof Gardens

Various dates from 27th October

This Halloween, get into the ghoulish spirit as we creek open our doors for our annual Halloween party on  both Friday...

Info

Book with DMN for £10 entry before 11pm on Friday's and £25 entry on Saturday's
Booking required
Splash the Cash £££
Kensington
Over 21
Wheelchair Access, Disabled Toilets
Dress to impress

Hours

Day Open Close Notes
Monday - -
Tuesday - -
Wednesday - -
Thursday - -
19:00 02:00
19:00 02:00
Sunday - -

Special Opening Hours

Day Open Close Notes
19:00 02:00
19:00 02:00
19:00 02:00

Location

The Roof Gardens
99 Kensington High Street, London, W8 5SA

Area:
West London

Nearest station:
High Street Kensington (Tube)
View on Citymapper
View on Google Maps

Menus

Drink Prices Price
Bottle of Lager (330ml) £5.75
Cocktail £12.00
Spirit and Mixer (50ml double shot and mixer) £8.75
Glass of Wine (175ml measure Large ) £7.00
Bottle of House Wine £28.00
Bottle of Champagne £57.00

Menus



This venue serves International, British, Fine Dining and Roast Dinner food.

A word from the chef:
The Roof Gardens offers a stunning summer BBQ experience where you can dine in the gardens and then enjoy the club experience after. You can also dine in the The Roof Gardens restaurant that serves up stunning modern British and European dishes.

Our Review

The Roof Gardens Kensington - London Club Reviews

The Roof Gardens Kensington - London Club Reviews

A stone’s throw from High Street Kensington tube station and down a wide side-street you will find a unique space that seems a million miles away from the hustle and bustle of West London’s popular shopping high street. The...

Read our full The Roof Gardens Kensington - London Club Reviews review

Private Hire

Name Type Capacity
Seated
Capacity
Standing
Cost Min spend
Midweek*
Min spend
Weekend*
Clubhouse Private Room 200 Dinner. 180 Dinner & Dancing 500 Hire Fee (non refundable) - £3.5k - £5.5k Sundays, 12pm-12.30am £10k . Mon-Thu 8am-5pm - £3k, 6pm-1.30am £15k -£30k (Depending on dates) Fridays - Saturdays, 8am-5pm £3k. Evening not available for exclusive hire
* The minimum spends are a guideline only and vary according to the day and time of the year.

(286 reviews) Show all Show fewer



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I celebrated my 50th birthday with my awesome friends and we all had the most amazing night. Everything was superb!! The barbeque was absolutely delicious. A big thank you to our waitress Judith for making our night so special. We'll be back!! visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Thank you for choosing to share such a special occasion with us, we were delighted to play a part in the celebrations! It really does mean so much to hear that you and your friends had an amazing night, and Judith wanted to say a huge thank you for the personal mention. We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jul 2017 by
5

Venue was fantastic. Our private dining experience was the best we have ever had, that includes Dorchester and The Ivy. Your staff were very attentive and accommodating. The food was wonderful and served at a good pace, not too hurried. The night was topped off in the club where once again the service was excellent. We can't stop talking about it and posting memorable photos. Thanks visited The Roof Gardens on 15 Jul 2017

Reply from The Roof Gardens

The pleasure was truly all ours, it was wonderful to welcome you and your group to Babylon and The Roof Gardens! Hearing your fantastic compliments about the service, food and the Club has spread a smile amongst the team so we wanted to thank you for taking the time to share such a lovely review. We hope you will be back again soon to make more happy memories with us. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Jul 2017 by
5

Superb evening - extremely organised and a great location. Far exceeded expectations. Well done. visited The Roof Gardens on 15 Jul 2017

Reply from The Roof Gardens

It was such a treat to hear that we exceeded your expectations, thank you! We hope that you will join us on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Jul 2017 by
5

Great atmosphere! An evening well spent at The Roof Gardens. visited The Roof Gardens on 15 Jul 2017

Reply from The Roof Gardens

Thank you for your great review, we hope to see you for another enjoyable evening soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Jul 2017 by
5

I cannot recommend this club any higher.The club is beautiful, the staff are friendly and professional. I organised for a group of 14 girls to go for my sisters hen party, We had a VIP table booked, the manager is amazing, He really took care of our group from start to finish. I would like to stay a huge thank you to Richard the manager and our waiter Sebs they were great! The atmosphere is glamorous, yet fun and friendly there was a saxophone player in the club along side the DJ he was brilliant! Great place! Emma visited The Roof Gardens on 14 Jul 2017

Reply from The Roof Gardens

Wow, I don’t think we could ask for a nicer review! You certainly put a big smile on Richard and Sebs faces when they heard your amazing comments, thank you for sharing them. We were so glad to hear that you all enjoyed your sister’s special evening and we do hope that you will be back to see us after her Big Day to let us know how it all went! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Jul 2017 by
5

Fab venue for special drinks, Friendly staff and great drinks. Pricey but worth it!! Frances visited The Roof Gardens on 14 Jul 2017

Reply from The Roof Gardens

Thank you for sharing your fab review. We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Jul 2017 by
4

A lovely setting, though would have appreciated a little more light round the garden areas to appreciate them properly but will try to visit again in daylight. Drinks a bit expensive and we were a little puzzled by the differently priced tickets that some seemed to be paying. We only stayed a relatively short time, but generally a good ambience and some good music, would be nice to have had different music in different areas. visited The Roof Gardens on 14 Jul 2017

Reply from The Roof Gardens

Thank you for your review and for your kind comments about the ambience and setting. I also wanted to take this opportunity to thank you for your valued feedback on the lighting and music, which I have shared with the team so that we can take this on board for the future. We very much hope to have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Jul 2017 by
3

Prices for drinks a high but that is ok for this location. The music could definitly be better visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

Thank you for sharing your review and your feedback on the music, which I have passed on to our resident DJs. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
12 Jul 2017 by
3

Absolutely amazing venue. The BBQ was wonderful, the live music and the club had an incredible energy and vibe. The bridal party love every moment. I would recommend this venue for class and style. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

What an amazing review! We were delighted to hear that you enjoyed the atmosphere at our summer BBQ and in the Club, and you had us blushing pinker than the flamingos when we heard that you thought the venue is full of class and style. We very much hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
11 Jul 2017 by
5

Great night out would recommend lovely crowd good music man on bongos was great 👍 visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

Thank you for your great review and kind recommendation! We hope to see you again soon for a dance alongside the bongos. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

The service was excellent - unfortuanately one of my guests became very unwell just after dinner ( she is recovering from Cancer) and I am very grateful to the manager who dealt with her in the most caring and professional way. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

Thank you for taking the time to share your kind review. Whilst I was really sorry to hear that your guest felt unwell, I was so pleased to hear that the team were able to take good care of her. We very much hope to see you all again soon and wish your friend a very speedy recovery. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

Waste of time. We were on the guest list, got there before 10pm and there was already a queue. Stood for 15mins and then asked the bouncer (who was very nice about it) how long he thinks it would be and he said at least another 40mins. We walked. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

I was really sorry to hear that we weren’t able to welcome you to The Roof Gardens recently. We would love to welcome you back and hope to see you again in the not too distant future. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
1

We are enjoying our second spell as members and both my wife and I have celebrated our Birthdays at the Club recently. Our VIP host Natalya has been excellent on both visits and even more so on Saturday. The club was busy and had a superb vibe, great to be able to chill outside and enjoy the atmosphere and the excellent burgers were a treat. I love the Roof Gardens for being what it is and for it not being overly pretentious or pricey. A good night to be had all year round. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

It is always such a pleasure to welcome you and your wife in the Club, and we were delighted to help you celebrate your birthdays in style! Natalya really enjoyed making sure you both had an evening to remember and was so touched by your kind words, thank you for sharing them with us. We are looking forward to seeing you again soon for more good time on the Roof. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

Location is lovely, and very easy to get on the guest list - queue time was very short, and parking was plenty nearby. The club however was quite empty, and the DJ played a different sort of music - nothing contemporary or modern. Bar staff were really miserable - all 4 at the bar didn't appear to smile or have a good time, which made the "discretionary" service charge added to the bill all the more difficult to swallow. The club doesn't have any air conditioning either, so the whole place started feeling really muggy inside, despite there not being that many people in there. Unfortunately, we decided to leave, even though we had paid a huge £20 cover - felt like a wasted night, and I wouldn't go back, neither would I recommend it to any of my friends. visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

Whilst we were pleased to hear that you thought the location was lovely, I was really sorry to hear that other aspects of your recent experience in the Club fell short of your expectations. We certainly don’t want any guest to leave us feeling disappointed, and although we have sadly noted that you don’t plan to return I would really like the opportunity to speak with you further. I have included my details below and would be very grateful if you could please get in contact with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
2

We had secured a guest list position, but found that the doormen simply let people who just turned up in first. waste of my time ashley visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

I was sorry to hear that you were disappointed following your recent experience at The Roof Gardens and would very much like to speak with you further. I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
1

Great fun was had by all ! The service for the VIP tables was excellent ! Thank you for a great experience ! visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

The pleasure was truly all ours, thank you for the great review! We hope to see you for another fun night out again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

When I booked to come to the venue I booked for the club, I called up and asked whether we would only be allow d to enter at 10pm or whether we would be allow d in earlier. I was told unequivocally that we could come in earlier. At 8pm we stood in the queue for 45 mins and when at the front we were turned away and told to come back after 10pm. Annoying, but ok. So odd we went, came back and joined the queue at 1030pm, waited in the queue for nearly an hour and a half with hardly any movement before we decided to abandon the effort and go somewhere else. Was very much looking forward to attending the venue, however not sure that I would be in a hurry to try and do that again. visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

I was really sorry to read about your recent experience at The Roof Gardens and to hear that there was some confusion around the Club’s opening times. I would very much like to speak with you further about this and have included my contact details below. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
1

Despite misunderstanding Sebastian was fantastic visited The Roof Gardens on 08 Jul 2017

Reply from The Roof Gardens

Thank you for your 5 star review and your kind words about Sebastian, it really means a lot and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Jul 2017 by
5

Very nice club and I love the roof garden, When it is very warm, it is the best place to go !!!! visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

Maybe we are biased but we have to agree there’s nowhere we would rather be when the sun is shining! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Jul 2017 by
5

Kind staff, great atmosphere, will definitely be coming back soon! visited The Roof Gardens on 07 Jul 2017

Reply from The Roof Gardens

What a great review, thank you! We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Jul 2017 by
5

excellent night both waiters who looked after us at BBQ Sullaman was excellent and same with Mira with the Drinks Table in the club visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

We were so delighted to hear that you enjoyed your evening at our shared summer BBQ, none more so than Sullaman and Mira who were so touched to get a personal mention. Thank you for taking the time to share such lovely feedback, we very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
5

1,5 hours wait on the street eventhought arrived early. Terrible music and athmisphere. Dodgy guests. Will never ever go there. Damla visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

I was very sorry to hear that aspects of your recent visit to The Roof Gardens left you feeling disappointed. I have included my contact details below, and if you would like to discuss your feedback further please do not hesitate to contact me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
1

Fabulous food, stunning venue and staff were very friendly. visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

Thank you for sharing your fabulous review! It was wonderful to hear that you enjoyed the food, setting and service and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
5

Bad experience. Entry procedure is bad. Nothing against bag check, ID etc., but security make you feel like you're a dangerous criminal and you're not wanted there. Going from the reastUrant into the club is also appalling. You feel you'd better gone somewhere else. Tired environment. The gardens used by the club are shabby. Overpriced. Not recommended. visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

I was really sorry to read your recent review and would like the opportunity to chat with you about your visit. I would be grateful if you could please get in touch with me using the details below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
1

Spent a lot of money I think it should of been a bit cheaper to get in amazing club thou visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

Thank you for your kind comments about the Club, we loved hearing that you thought we were ‘amazing’! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
4

Great night , cool interesting people visited The Roof Gardens on 01 Jul 2017

Reply from The Roof Gardens

Thank you for your great review, we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Jul 2017 by
5

Fab service all night! Thank you for making my friends 30th extra special! visited The Roof Gardens on 30 Jun 2017

Reply from The Roof Gardens

Thank YOU for choosing to spend your friends 30th Birthday with us, the least we could do was pull out all the stops to make it an extra special one! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 Jul 2017 by
5

Extremely disappointed. Was lead to believe guest list would guarantee entry and upon arrival was told to queue but warned the venue was already at capacity so I would be waiting a while as the queue was already to the end of the street. It was planned as a birthday evening which ended prematurely because of this visited The Roof Gardens on 30 Jun 2017

Reply from The Roof Gardens

We don’t want any guest to leave us feeling disappointed, and I would very much like to speak with you about your experience in more detail. I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 Jul 2017 by
1

Nice venue. Good service. But very cheap and horrible crowd.. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

I was sorry to hear that you left us feeling this way. We really appreciate hearing your feedback on the venue and the service, and if you would like to speak about your experience further then please do not hesitate to get in touch with me directly. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Jun 2017 by
2

Had an amazing night - cannot reccomend enough x visited The Roof Gardens on 23 Jun 2017

Reply from The Roof Gardens

We can’t thank you enough for sharing such an amazing review! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
5

Amazing !!! This has to be on your bucket list !!!!! 100% amazing.... visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

What an 100% amazing review! Thank you for sharing it with us, we hope you’ll come back to tick this item off your bucket list over and over. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
5

I had a lovely evening with friends who had never been to the Rooftops before. The staff were helpful and friendly. We were sat outside and one of my friends was cold so I asked one of the waiters if there were any throws, he went out of his way to go and find one for us. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

Thank you for choosing to visit us with your friends and for sharing such a lovely review, we loved reading how you cosyed up on The Roof and hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
5

We booked guest list and when we arrived at our allocated time, we were told the queue was at least an hour - probably much more. We were not willing to spend a large chunk of our night in queue when we had been organised and got on guest list. We would not otherwise have gone out in Kensington and therefore wasted two taxi trips there and back. However up-market your club, good customer service is important and if there was a risk of a queue like this, it should have been made clear in the booking process. We would either have arrived early or chosen to go elsewhere. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

I was very sorry to read your review and hear that you experienced a long wait to gain entry to the Club this weekend. During the peak summer months we can experience queues, but we do as much as we can to move these quickly and I’m sorry to hear that this wasn’t communicated to you as it should have been. I have included my contact details below, if you would like to speak about your experience further then please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
1

Great night out. Long queue on guest list otherwise would've been 5 star. Nice, down to earth security. Cool music... awesome DJ. Good cocktails. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

It was wonderful to hear that you had a great night at The Roof Gardens; we have to agree that cool music and good cocktails make for a fantastic combination! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
4

Terrible, arrived at 10pm when it opens and it had a que of at least one hour with no guarantee of entry. Very disappointing to have to put your name down on some sort of guest list, then to travel 2 hrs to get there to not be able to get in. visited The Roof Gardens on 24 Jun 2017

Reply from The Roof Gardens

Thank you for taking the time to share your valued feedback with us. I was really sorry to hear that we weren’t able to welcome you to The Roof Gardens this weekend, particularly when you had travelled such a way to spend the evening with us. I would really like to speak with you in more detail about your visit, I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Jun 2017 by
1

The music selection could better. Even the crowd seemed to get bored with the DJs selection. visited The Roof Gardens on 23 Jun 2017

Reply from The Roof Gardens

I was very sorry to hear that our DJ failed to impress you, and wanted to thank you for taking the time to share your feedback. Please rest assured that I have shared your comments with our Club Manager so that we can take this on board for the future. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
25 Jun 2017 by
3

Overall, we were very pleased with our corporate summer party. On the positive side: location and setting is stunning, the range of BBQ food was excellent and the live music was entertaining. On the negative side: We waited 50 mins for our starter under the proviso that it could not be served until drinks were on the table. Service was very slow and didn't warrant the 12.5% optional service charge. Despite giving details of guests names and their dietary requirements in advance, there were few vegetarian options and no alternative bread without nuts/seeds. No specially selected "Roof Gardens" cocktail on arrival - only one option of prosecco. The optional service charge also applied to drinks in the nightclub - despite having to wait and order our own drinks at the bar. We felt that the service charge should only be applied for table service! visited The Roof Gardens on 16 Jun 2017

Reply from The Roof Gardens

It was a pleasure to welcome you to The Roof Gardens for your recent corporate party, and we were so pleased to hear that you enjoyed the food and band at our shared summer BBQ. I wanted to take this opportunity to thank you for your feedback on the service and the drinks, we always aim to give our guests a five star experience and I would very much like to speak with you further about this. I have included my contact details below and would be grateful if you could please advise the best way for me to contact you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
21 Jun 2017 by
4

Well it wasn't good as I had to wait in the que for 1 hour and a half visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

We were really sorry to hear that you experienced a long wait in order to gain entry to the Club, and I wanted to let you know that your valued feedback has been shared with the team. We hope to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
21 Jun 2017 by
2

The night in the club with friends was amazing. Natalie which was our designed host for the evening was a star. Made my night of organising seem like nothing. She took over listened to instructions and was an absolute pleasure to deal with. Great music. Xxxx visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

A night out with friends should always be amazing, so we were all so pleased to hear that we were able to help you celebrate in style. Natalie loved being your host for the evening, and was so touched to receive a personal mention and to hear that you thought she was a ‘star’ - thank you! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Jun 2017 by
5

The BBQ was amazing. Food was delicious The waiter that was assigned to my table was fabulous made it easy to have fun Paulo brilliant. The only thing I'd change would be on entering for reception drinks I would have had a few more waiters serving the complimentary drinks. Was a bit of a queue. visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Thank you for your amazing review! We were all so pleased to hear that you had a fabulous evening, none more so than Paulo who was beaming from ear to ear when he heard that you had fun and thought he was ‘brilliant’. I wanted to let you know that I have discussed your feedback on the drinks reception with the team so that we can take this on board for the future. We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Jun 2017 by
5

Overall great space, choice of drinks and food. Also different ambients, lots of places to sit and rest and have a chat and quite spacious. You will not feel jammed or pushed inside. Only remark I would have is that good music only started past midnight, so for early arrivers it was a bit of a let down. Sara visited The Roof Gardens on 16 Jun 2017

Reply from The Roof Gardens

We were so pleased to hear that you enjoyed discovering the different ambiences around the Gardens and wanted to thank you for sharing your great comments on the food, drink and setting. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
5

Everything was superb! We really enjoyed! visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Thank you for your superb review! We hope to see you for another enjoyable evening soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
5

The club music on Saturday was absolutely awful - definitely not mainstream or commercial chart hits. The gardens are nice, but the highlight to my visit was the BBQ that was open until 1.30am. Good quality food and friendly chefs. Such a disappointment - I am honestly relieved that I didn't pay for entry visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Whilst it was a pleasure to hear that you enjoyed the BBQ and the Gardens, I was really sorry to hear that the music in the Club was not to your taste. I have included my contact details below and if you would like to speak about your experience further, please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
2

We waited in the queue for 2 hours from 10pm to midnight before getting into the club which was a bit disappointing but once we got in we made the most of it. visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

We know that there is nothing worse than waiting in a queue and your valued comments have been taken on board. We’re delighted to hear you made the most of your time with us and we hope it won’t be long before we see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
3

We couldn't get in. What is the point of having a list if everyone is on the list and there is a massive queue? Very disappointing. I booked it as I had all my friends with me.that night, we were all outside (12 people) and we decided to go somewhere else. Terrible.way of managing a place in my opinion. visited The Roof Gardens on 17 Jun 2017

Reply from The Roof Gardens

Dear Marco, I was really sorry to hear that you and your friends were not able to join us in the Club this weekend. Just to clarify, all guests hoping to visit us on a Friday or Saturday evening are required to submit their names to our guest list and, whilst we can experience longer queues during the summer months, we do try to move these as quickly as possible. I have included my contact details below, and if you would like to speak about your experience further please do not hesitate to get in touch with me directly. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Jun 2017 by
1

I recently visited the roof top gardens as I organised a 30th Birthday celebration for my fiancé and the night couldn't have been any better. Every aspect of the night was absolutely amazing. We began with the roof top BBQ which was well organised and the food was amazing. We then also had a VIP table which comes with bottle service and your own personal waitress who caters to your every need. The whole place was amazing with a great vibe and we were treated like royalty. I am so glad I choose here to celebrate an important milestone. Fantastic memories were made. visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

We love a celebration here at The Roof Gardens, so we couldn’t be more pleased to hear that you chose to celebrate your fiancé’s special day with us. The team were all so touched when they heard your wonderful comments about the food and the service – to hear that you felt like royalty really made our day as that is exactly what we aim for! We just hope you will be back again soon to make more fantastic memories with us. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
5

We had a lovely time x visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

We were all so pleased to hear that you had a lovely time with us, and we very much hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
4

Great place! Amazing surround and nice visit visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

Thank you for sharing a great review! We are so glad you had a nice visit, and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
5

We had to que for 1h to get in to the club. visited The Roof Gardens on 02 Jun 2017

Reply from The Roof Gardens

I wanted to take this opportunity to apologise for the delay you experienced when visiting the Club recently. I have included my contact details below and if you would like to speak about your experience further, please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
2

One of the weirdest and blandest club experiences ever and I've been to a few... Overpriced entry, overpriced food, overpriced drinks, bad staff, no ambiance and not my crowd. Felt totally disconnected. Not a good investment of our time and money. visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

We were really sorry to hear that you felt your recent visit to The Roof Gardens was not a good investment of time or money; of course we don’t want any guest to leave us feeling this way and I would very much appreciate the opportunity to speak with you further about your experience. I would be grateful if you could please get in touch with me using the details below so that we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
1

Fantastic evening with great service, food and entertainment visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

We were delighted to hear that you had a great evening with us, and wanted to take this opportunity to thank you for such kind words. We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
5

Great atmosphere. Loved the gardens visited The Roof Gardens on 03 Jun 2017

Reply from The Roof Gardens

Thank you for your great review, we were so pleased to hear that you loved the Gardens! We hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
5

Lovely garden it gives you an exotic feeling although you are in the middle of a big city. Weather was great as well! visited The Roof Gardens on 02 Jun 2017

Reply from The Roof Gardens

Thank you for your lovely review, we loved hearing that you got an ‘exotic feeling’ on your recent visit to The Roof Gardens. We hope to see you again soon, hopefully the sun will shine once again for your next visit. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
05 Jun 2017 by
4

Great venue! The staff were very polite and provided top service! Really happy we chose to celebrate my partner's birthday there x visited The Roof Gardens on 02 Jun 2017

Reply from The Roof Gardens

Thank you for your great review! We are so happy that you chose to celebrate your partner’s birthday with us, and we just hope we don’t have to wait too long before we see you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Jun 2017 by
5

50th birthday party for a good friend organised. Was very well looked after at the VIP table . Would definitely recommend! visited The Roof Gardens on 02 Jun 2017

Reply from The Roof Gardens

We love nothing more than a celebration here at The Roof Gardens so wanted to thank you for choosing to celebrate your friend’s 50th Birthday with us in style! We very much hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Jun 2017 by
5

Roof Gardens team were amazing and friendly and made us feel very welcome. The whole Summer BBQ was very well organised from start to finish and the food was great. visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

Thank you for joining us for our shared summer BBQ’s, and for taking the time to share such an amazing review! The whole team have a huge smile on their faces after hearing your lovely compliments about the food and the service. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
31 May 2017 by
5

I had a very poor experience overall. Portions of my poor experience were possibly related to my preferences, but others were not. My main comparisons were bottle service evenings in large North American clubs. The bottle service here was not worth the money. Our server seemed to be too busy to check on us often, was dancing on the dance floor at times, and had communication issues as I was told the tip was included in the minimum spend initially, but this offer was retracted at the end of our night. I will say that when she interacted with us she was very polite. The music basically ruined my night. The DJ went from playing house music that was very poorly chosen in my opinion, to top 40 club music that was VERY outdated , and literally 6 Sean Paul songs in 30 minutes. On top of that, there was a saxophone player that I initially thought was a cool touch, but turns out, 3 hours into a night, he just made every song sound the same by playing over it with his saxophone. I was very surprised to have this type of experience when I was told this was the most popular club, and the massive line outside confirmed this. I wonder if the quality has gone down as their popularity no longer requires much effort to pack the place. Overall I would not recommend this club based on the evening I had. visited The Roof Gardens on 26 May 2017

Reply from The Roof Gardens

Whilst we were pleased to hear that you thought your waitress was polite, I was really sorry to hear that other aspects of your recent visit to The Roof Gardens fell short of your expectations. Of course, we don’t want any guest to leave us feeling this way and I would very much like the opportunity to speak with you further about your experience. I would be grateful if you could please contact me using the details below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 May 2017 by
1

We didn't loose our time queuing! When we arrived and saw the queue we get back to an other place. visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

Thank you for taking the time to share your review. Unfortunately this weekend we experienced slower than usual entry to the Club due to a large amount of guests arriving at the same time. I was really sorry to hear that this meant we weren’t able to welcome you; we very much hope we have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
1

Had an absolutely fantastic evening from start to finish visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

Thank you for your 5 star review; we are delighted that you had a fantastic evening with us! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
5

really good place and really good atmosphere Our group had a really good an excellent evening thank you very much for your welcome visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

The pleasure was all ours, thank you for joining us in the Club! We are delighted that you and your group enjoyed yourselves, and we look forward to hopefully seeing you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
5

Appalling customer service for what supposed to be a birthday celebration Never again visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

I was really sorry to hear that you were disappointed by your experience with us, particularly when you were celebrating a special occasion. I’d very much like the opportunity to speak with you further about this; I have included my contact details below and would be grateful if you could please get in touch so that we may chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
1

Fantastic night . Que was bit long but when I was fantastic. Would definitely return visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

Thank you for your fantastic review! We were so pleased to hear that you had a good evening with us, and even more pleased that you are planning to come back and see us again soon; we are looking forward to it already. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
5

Very disappointing. At the restaurant poor service, average food but extremely expensive. The club half empty and music outdated visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

I was really sorry to hear that you were disappointed by your experience with us, and would very much like to speak with you further about this. I have included my contact details below, and would be grateful if you could please advise of the best way for me to get in touch with you. I look forward to hearing from you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
2

Excellent venue and music. We also loved the fact that there was a drummer to play with the music. Not only was he excellent but he also brought a very nice and friendly atmosphere to it. First time at the Roof Gardens and certainly not the last! visited The Roof Gardens on 27 May 2017

Reply from The Roof Gardens

It is always a pleasure to welcome a Roof Gardens Virgin to the Club, and we couldn’t be more pleased to hear that you had an excellent evening with us! We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 May 2017 by
5

A nice meal but overpriced. visited The Roof Gardens on 26 May 2017

Reply from The Roof Gardens

Whilst it was lovely to hear you enjoyed your meal, we were sorry to hear you thought it was overpriced. I have included my contact details below, if you would like to speak about your experience further please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
28 May 2017 by
3

The summer BBQ offer was an amazing experience ! Beautiful Garden, Good food, Perfect services, awesome live music and the night club was beyond our expectations (Joshua, best DJ ever) !!! visited The Roof Gardens on 20 May 2017

Reply from The Roof Gardens

Thank you for sharing your amazing review; it was a pleasure to welcome you to our sky-high BBQ. We were all so happy to hear that your experience in the Club went beyond your expectations, and I will certainly pass on your fantastic compliments to Josh. I’m sure he will be delighted to hear that he has been awarded the accolade of ‘best DJ ever’! We very much hope to welcome you back for another memorable evening at The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
23 May 2017 by
5

Amazing, great atmosphere, great staff, reasonably priced for the city, this place is a real must visit (would certainly book a VIP table) visited The Roof Gardens on 20 May 2017

Reply from The Roof Gardens

I don’t think we could ask for a more amazing review, so thank you! It was a pleasure to welcome you to The Roof Gardens and we were so pleased to hear that you had a great night with us and consider us a ‘must visit’. We just hope it’s not too long before your next visit, as we are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
22 May 2017 by
5

Great night and atmosphere.My friend who flew in from Athens thought the place and gardens were amazing! Dr Stevie D London visited The Roof Gardens on 12 May 2017

Reply from The Roof Gardens

Dear Dr Stevie, It was such a treat to hear that you had a great night with us, particularly when your friend had flown in specially! Thank you for taking the time to share your 5 star review, we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 May 2017 by
5

Thank you for everything, Me and my team were so glad. Thanks for Francesca, Omar.... it was delighted and amazing, I really appreciate and recommand this experience at the Roof Garden? Congratulation!!! visited The Roof Gardens on 13 May 2017

Reply from The Roof Gardens

The pleasure truly was all ours, we were so pleased to welcome you to The Roof Gardens and wanted to thank you for your fantastic review. Francesca and Omar were particularly touched to receive special mentions, they loved looking after you and your team and we all hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 May 2017 by
5

Went to KRG for my hen on sat night and had the most amazing time. The staff, the food, the venue was first class. The bbq has a selection of excellent food and is so delicious. I was a very happy bride to be 👰 visited The Roof Gardens on 13 May 2017

Reply from The Roof Gardens

There’s nothing we love more than a celebration here at The Roof Gardens, and it was a pleasure to welcome you and your friends to our shared BBQ last Saturday. Thank you for your lovely review, it really made our day to hear that you thought all aspects of your visit were ‘first class’. We hope to see you again soon to hopefully hear all about your big day! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 May 2017 by
5

Fabulous night! Loved the magician and the drummer. Danced all night, great DJ and fun crowd. visited The Roof Gardens on 12 May 2017

Reply from The Roof Gardens

We loved welcoming you to The Roof Gardens and were delighted to hear that you enjoyed dancing the night away to our DJ and drummer. Thank you for your fabulous review, we very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 May 2017 by
5

Cool atmosphere, but too less food for too much money. And I think they forgot to add the gin in my Gin Tonic. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

Whilst were delighted to hear you enjoyed the atmosphere in the Club it was concerning to hear that you think the team forgot your Gin in your Gin and Tonic; a very key component! I’d really like to chat to you further about your visit and would be grateful if you could reach out to me using my details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 May 2017 by
4

The music and venue was great, however, we were very disappointed to have waited around 1 and a half hours to get in when we had booked a 10.45pm guest list slot and were on time for our booking! There was about 10 people in front of us when we arrived and it took all that time to let us in. We were also not prepared to pay a 12.5% discretionary service charge for our drinks when we had to que for over 10 mins to get our drinks with no special service involved. That was no different to any other busy nightclub. These two things really let the place down unfortunately as the music was incredible once we were inside. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

We really appreciate you taking the time to share your feedback with us and while we loved hearing that you thought the music and venue were great we were sorry to hear that you experienced a long wait to get in. I would very much appreciate the opportunity to hear more about your visit and have included my details below so that you may contact me personally and we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
3

Fantastic team who made every effort in making the night extra special. Would most definitely recommend the venue, and what a fantastic venue. The night atmosphere was amazing. The food ,the music. A truly memorable occasion. Thank you all. Again and again. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

Thank YOU so much for such a fantastic review. The team were thrilled to hear your kind words and we couldn’t be happier to hear that you enjoyed a memorable occasion with us. We hope it won’t be too long before we can welcome you back to make more memories! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
5

Got outside less than an hour of the club opening and there was a long que. even tho we had confirmation of being put on a guest list we were told you still have to que and will not be guaranteed entry- so not sure what was the point of emailing to be on a guest list. When I asked the door man how long the que would be he said they were at maximum capacity and if he was me he wouldn't waste the night as it was one in one out and told us to go elsewhere. So a wasted cab ride there and back into central london. visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

I was really sorry to hear that we were unable to welcome you to The Roof Gardens after you had travelled across the City to see us. During the summer months guests can experience queues to get in, but we do as much as we can to move these quickly and I’m sorry to hear that this wasn’t communicated to you as it should have been. I would really like to chat to you further about your visit and so I have included my details below. I very much hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
1

Fantabulous and just amazing! but there should a solution for the queuing up for ages visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

Thank you for our first ever ‘fantabulous’ review! Rest assured your feedback on the queue has been shared with the team to help us improve in the future. We hope to see you on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
5

Incredible night and Amazing staff, especially Francesca and our waiter, who was incredible. Made the best celebration for our beautiful bride to be ☺️ visited The Roof Gardens on 06 May 2017

Reply from The Roof Gardens

We really enjoyed your ‘incredible’ review and wanted to thank you for sharing it with us. The team were delighted to hear your kind words; none more so than Francesca who was so touched by the personal mention. We’re delighted to hear you made the most of your celebrations and wish your beautiful ‘bride to be’ a wonderful wedding! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
08 May 2017 by
5

Amazing place disappointed the gardens were closed as that was what we came for before dinner at Babylon then on the the club Music was great percussionist was amazing, drink prices are ridiculous!!!! But was understand this is an exclusive club visited The Roof Gardens on 05 May 2017

Reply from The Roof Gardens

It was such a pleasure hearing that you enjoyed the music in The Club and our percussionist in particular was delighted to hear your feedback, so thank you. It was a shame to hear that you were unable to see The Gardens during your visit and I would really like to welcome you back to see them. If you would like to, please contact me using my details below so that I can personally arrange your next visit for you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 May 2017 by
3

I never got a reply to my application to go on the guest list, so went somewhere else instead. visited The Roof Gardens on 29 Apr 2017

Reply from The Roof Gardens

I was really sorry to hear that you didn’t receive a reply to your guest list enquiry. We’d really love to welcome you to The Roof Gardens and I would be delighted to personally arrange a visit for you so please don’t hesitate to contact me using my details below. Hope to see you soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 May 2017 by
2

An amazing night, big thanks to the team and especially our hostess, Diamond. 👍 visited The Roof Gardens on 29 Apr 2017

Reply from The Roof Gardens

Thank you for your amazing review and your kind words about your hostess! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
01 May 2017 by
5

It was fantastic staff were so helpful and polite food was amazing would definitely go back the gardens are beautiful at night so must be amazing in the day. visited The Roof Gardens on 29 Apr 2017

Reply from The Roof Gardens

We’re delighted to hear your enjoyed your night with us and will definitely be back. We’re already looking forward to seeing you again! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
01 May 2017 by
5

What a great night!!. From start to finish there was always something to do or something cool happening. From stilt walkers to the casino it was all happening. Will definitely be going back soon.

Reply from The Roof Gardens

What a great review, thank you for sharing it with us! Our favourite part was hearing that you will definitely be back again soon; we’re already looking forward to seeing you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Apr 2017 by
5

charming and lovely place. highly recommendable. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

We loved reading your lovely review and wanted to thank you for your kind recommendation, it truly means a lot and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Apr 2017 by
5

our experience for the prince night started off great. we had booked a table for a group of 12 and our waitress was awesome! the band was fanatstic, however once the band finished the dancefloor opened up and many people had left so we headed to the dancefloor and proceeded to enjoy the rest of the evening. however this is where it turned into a drama. One of my guests was dancing to one of his favorite prince tunes, when the security threatened to chuck him out. i went over to query what was going on, then the security tried to chuck me out (female door supervisor was very rude and had a chip on her shoulder). i was then taken by 3 doorman round the back (slightly intimidating) but i went. I asked to be explained why the security staff were so rude, no explanation, asked to speak to a manager about this and no-one was available to comment. We paid our table bill and left. I was disappointed with how we were treated and will be wary about booking here again! the security staff left a very sour taste in our mouth! visited The Roof Gardens on 21 Apr 2017

Reply from The Roof Gardens

Whilst we were pleased to hear that you enjoyed the band and were impressed with your waitress, I was concerned to hear about your experience with our security team and would very much like the opportunity to speak with you further about this. I have included my contact details below and would be grateful if you could kindly advise how I may contact you by emailing me at the address below. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
25 Apr 2017 by
3

It was fantastic... Allen is the best, my birthday was unforgetable.. love it.. Hopefully we can go again next time.. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

Thank you for sharing your fantastic review – we loved welcoming you to celebrate your birthday in style and hope to see you again next year, if not before! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
24 Apr 2017 by
5

It was fantastic... Allen is the best, my birthday was unforgetable.. love it.. Hopefully we can go again next time.. visited The Roof Gardens on 22 Apr 2017
24 Apr 2017 by
5

Music wasn't great, crowd were very bland, lacked culture and diversity (lots of plain carols and beckys) and the agreed table spend wasn't adhered to therefore my party had to pay a great deal more. Ps I visited on Saturday 22 April 2017 so this is a very recent experience. After speaking to many people they have also experienced the same - overall the nights out are very ummm Vanilla if you like. I give it a minus star if possible. The positive is the garden is nice but go during the day. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

Whilst it was lovely to hear that you liked the Gardens, we were really disappointed to hear that you did not enjoy your evening with us in the Club. We don’t want any guest to leave us feeling this way, and I’d very much like the opportunity to speak with you further about your experience. I would be grateful if you could please contact me using the details below so that we can speak further. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
24 Apr 2017 by
1

Music was very bad not commercial or as described. visited The Roof Gardens on 22 Apr 2017

Reply from The Roof Gardens

I was very sorry to hear that you did not enjoy the music during your recent visit, and would like to take this opportunity to assure you that I have shared your valued feedback with our house DJ so that we can take this on board for the future. We hope to see you again soon. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
24 Apr 2017 by
1

Had a fantastic night xx visited The Roof Gardens on 14 Apr 2017

Reply from The Roof Gardens

It is wonderful news that you had a fantastic night with us and we very much hope to welcome you again soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
18 Apr 2017 by
5

fantastic night... We were very well looked after in the VIP area... Sharing cocktails were great!! visited The Roof Gardens on 15 Apr 2017

Reply from The Roof Gardens

It was a pleasure to welcome you for a VIP night on The Roof and we were all so pleased to hear that you enjoyed your evening with us! We hope to see you again soon and will be sure to have the cocktails at the ready for next time! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
17 Apr 2017 by
5

Great place, refreshing, will go again visited The Roof Gardens on 14 Apr 2017

Reply from The Roof Gardens

Thank you for sharing your great review! We are looking forward to welcoming you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
16 Apr 2017 by
4

Went for afternoon tea. Location is amazing and food was great....when we finally got it. Terrible service though and we had to wait for ages to get our sandwiches, then the tea didn't arrive until we'd eaten half of them. After finishing the sandwiches we were left sitting with the empty plates for 30 min before they were cleared, then had to wait again for the cakes. The table near us complained and left without eating anything, then a senior member of staff came and apologised to the other tables but completely ignored us. Make sure you have nothing else to do and you are willing to wait a very long time for service if you go here.

Reply from The Roof Gardens

Dear Sue, Following on from our email conversation, I would like to once again extend my sincere apologies that we fell short of your expectations during your recent Afternoon Tea. Please rest assured your valued feedback has been taken on board to help us improve in the future. We very much hope to welcome you to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Apr 2017 by
2

It was amazing. Nice people, stunnig location and a briliant vibe. I loved it! visited The Roof Gardens on 07 Apr 2017

Reply from The Roof Gardens

We loved welcoming you to The Roof Gardens and were delighted to hear that you enjoyed your evening with us! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Apr 2017 by
5

Hey. We (my partner and i) came for the Egg Hunt event yesterday, which was a total waste of our money and time. And that too on a Friday evening. We left just after an hour or so. The organisers were no professionals. Every guest meant to receive a welcome drink ...At least per other guests over there. But we got told that you have to earn them after finding the eggs. Its lil unfair to know that other people were allowed but we. Anyway, after finding a whole box of eggs we went to the bar to claim our drinks. The box just gave the instructions: where will you get your sex on the beach. When we came to the bar the "organiser" just grabbed the box away from me without even introducing herself and gave it around her friends group who "stole" some eggs from the box. I kindly reminded her to pass me the box back but she kept on holding it ( still i didn't know she has some role in organising all that) She literally snatched the box away from me and took it outside in the garden while saying you are not allowed to take the whole box. I mean there weren't any instructions as such... Till now i am not too sure who that person was and who gave her the right to behave like that. Organiser or not she should have shown some etiquettes in front of her guests who paid for that rubbish. Sanjali visited The Roof Gardens on 14 May 2016

Reply from The Roof Gardens

Dear Sanjali, I was really sorry to hear that you left us feeling disappointed following the recent Easter event at The Roof Gardens, and wanted to take this opportunity to let you know that I have shared your valued feedback on the evening with the event organiser. I have included my contact details below, if you would like to speak about your experience further then please don’t hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Apr 2017 by
1

I didn't get in The place... line outside TOO long and since it was my husband's birthday... no way we'd wait that much! visited The Roof Gardens on 08 Apr 2017

Reply from The Roof Gardens

I was sorry to hear that we weren’t able to welcome you to The Roof Gardens for your husband’s birthday, unfortunately due to a high number of Club guests arriving at the same time we experienced slower levels of entry than usual this weekend. I very much hope we have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Apr 2017 by
1

Queued for an hour and a half even though on a guest list. Overpriced drinks. Odd atmosphere. Left after half an hour and won't be returning unfortunately. Completely ruined our birthday evening! visited The Roof Gardens on 08 Apr 2017

Reply from The Roof Gardens

I was really sorry to read your recent review of The Roof Gardens and to hear that you left us feeling disappointed, particularly when you were celebrating a special occasion. I would like the opportunity to speak with you about your experience and would be grateful if you could please contact me at the email address below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Apr 2017 by
1

didn't get in. Had to wait over an hour in a queue. visited The Roof Gardens on 08 Apr 2017

Reply from The Roof Gardens

I was really sorry to hear that we were not able to welcome you to The Roof Gardens this weekend, and would like to take this opportunity to apologise for the delay you experienced when trying to visit the Club. I very much hope we are able to welcome you back again soon; I have included my contact details below and if you would like to please don’t hesitate to get in touch with me as I would be delighted to personally arrange guest list for your next visit. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
10 Apr 2017 by
1

I celebrated my 29th birthday there and it was amazing! Music was good and service was great. The management team was super helpful and made everything easy for myself and my guests. Would definitely book another table again there! visited The Roof Gardens on 07 Apr 2017

Reply from The Roof Gardens

Please let me start by once again wishing you a very happy birthday, thank you for choosing to celebrate it with us! The team were so touched to hear your lovely comments about your experience and were all delighted that you had an amazing evening with us. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Apr 2017 by
5

Amazing!❤️ The place,food,bar,stuff,music is the best! For the first time,i find a place with everything for a good party! I leave near to this place and for shore will be my favorite place! 👍👍👍

Reply from The Roof Gardens

Dear vultureanu, I don’t think we could ask for a more amazing review – thank you! It was such a treat to hear that you enjoyed your evening at The Roof Gardens, and even better to hear that you are a neighbour of ours. We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
09 Apr 2017 by
5

The garden is very pretty your odious staff and your way of doing it like keeping the credit card all the evening as much as cotion as if I was a thief are outrageous .... I would not go back to your establishment and would not recommend it to anyone. visited The Roof Gardens on 01 Apr 2017

Reply from The Roof Gardens

I was disappointed to hear your comments following your recent experience at The Roof Gardens and would very much like the opportunity to speak with you further about your visit. I would be grateful if you could please contact me at the email address below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
04 Apr 2017 by
1

Average at best. Super expensive and the venue/ atmosphere wasn't of a high enough standard to justify the price. Also there was not enough bar staff so I waited about 20/25 minutes to get served. visited The Roof Gardens on 01 Apr 2017

Reply from The Roof Gardens

We always hope to give our guests a night to remember, so I was really sorry to hear that we fell short of your expectations during your recent visit to The Roof Gardens. I would very much like the opportunity to speak with you further about your visit, and would be grateful if you could please get in touch with me using the details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Apr 2017 by
2

i was extremely disappointed with my visit on saturday night. i received a confirmation email for the complimentary guest list from you and was then told myself and my partner were not allowed in without ID. In your email you mentioned nothing about bringing ID, so there was a lack of information on your part and we were left disappointed. I would like to attend again at some point and am now aware that i have to produce ID, but would have liked to have been given this information with your invitation email. I hope that you can accomodate me and my partner again on the complimentary guest list and that you fully understand our disappointment. many thanks Tony Kelly www.kellysredcardconsultancy.co.uk red card gambling support project ltd. RED CARD -THE BOOK- AVAILABLE ON AMAZON! visited The Roof Gardens on 01 Apr 2017

Reply from The Roof Gardens

Dear Tony, I was really sorry to read about your recent experience with us and to hear that we were not able to welcome you and your partner to The Roof Gardens. Just to clarify, we do operate a strict ID policy whereby guests of all ages (though of course you do have to be over 21 to visit us) hoping to visit the Club are required to show a valid passport or driver’s license. We do advise all guests of this on our website and when they make a booking with us, so I was sorry to hear that you were not aware that valid photo ID would be a condition of entry. I believe we have already been in contact over email to try and make amends for any disappointment you felt, and I look forward to hearing from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
03 Apr 2017 by
3

Great evening, good service. nice staff. we should do this more often. Alessandro visited The Roof Gardens on 31 Mar 2017

Reply from The Roof Gardens

Dear Alessandro, We couldn’t agree more, you should do this more often! It was lovely to hear your wonderful comments about the service and staff, we couldn’t be more pleased you had a great evening with us and we hope to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
02 Apr 2017 by
5

Liked the venue, a lot!!! Nice VIP areas, dance floor, gardens, bar area, etc. We had a great celebration and stayed until closing time! Music on the night was a bit self-similar and boring at times though, which we found disappointing given the reputation of the venue. Dress code says no trainers, but we did spot at least one lady in white adidas trainers. Double standards?! Most importantly, I'd gratefully appreciate it if the venue would cover the dry cleaning fee of my designer dress, as our waitress accidentally spilled cocktail on it :( She was lovely otherwise, only pouring skills were a bit substandard. visited The Roof Gardens on 25 Mar 2017

Reply from The Roof Gardens

We were so pleased to hear that you liked the venue a lot – because we liked welcoming you a lot! Thank you for choosing to celebrate with us at The Roof Gardens and for taking the time to share your review. I wanted to take this opportunity to assure you that I have shared your valued feedback on the music with our house DJ so that he can take this on board in the future. I was really sorry to hear that the pouring skills of your waitress were a little off-centre; we will of course be happy to pick up the tab for your dry cleaning bill. I have included my details below and would be grateful if you could please get in touch so that I can arrange this for you. I’m looking forward to hopefully hearing from you soon. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
28 Mar 2017 by
4

The queue was long and slow in the chilly weather. People would like to check in quickly with all the safety concerns. visited The Roof Gardens on 25 Mar 2017

Reply from The Roof Gardens

Thank you for sharing your valued feedback following your recent visit to The Roof Gardens. I’d like to personally apologise that there was a delay in gaining entry to the Club, particularly when the weather was chilly. Unfortunately entry was slightly slower due to a large number of guests arriving at the same time on the evening. I have included my contact details below, and if you would like to discuss your experience further please don’t hesitate to get in touch with me. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Mar 2017 by
5

Great music! Great location! Thanks visited The Roof Gardens on 25 Mar 2017

Reply from The Roof Gardens

Thank you for your great review! The pleasure truly was all ours, thank you for joining us at The Roof Gardens and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Mar 2017 by
5

Fantastic night once more at the Roof Gardens. Staff were super friendly and helpful as ever. Without doubt our favourite club in London visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

What a compliment that we are your ‘favourite Club in London’! I don’t think we could ask for a nicer review so thank you for taking the time to share it. We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
23 Mar 2017 by
5

Great to pay a reduced entry rate, different from the website. However, once inside it took a very long time to be served at the bar. Apart from being cold outside the venue was lovely and the food very good. visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

We were so pleased to hear that you enjoyed the food and setting on your recent visit to The Roof Gardens! I’d like to take this opportunity to personally apologise for the long wait you experienced at the bar, unfortunately the bar can occasionally be a little slower when we have a high number of guests arriving at the same time. I very much hope we are able to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
22 Mar 2017 by
3

Awesome as usual. Great atmosphere and good people visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

Thank you for your awesome review! We hope to welcome you back for more good time on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
21 Mar 2017 by
5

Excellent staff from door to bar. visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

It was such a treat to read your review and hear that you thought the whole team were excellent, thank you! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

Good venue as usual :-) visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

Thank you for sharing your great review with us. We are looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
4

Excellent!! Great venue and a wonderful night out. visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

Thank you for your excellent review! We hope to see you for another wonderful night out again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

The DJ played great tunes & the saxophonist was a nice touch. We Love the place! Nice crowd. Always good fun ! visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

We loved reading your review so wanted to thank you for sharing it with us! I’ll be sure to share your fantastic comments on the music with our resident DJ and saxophonist who I’m sure will be delighted to hear how much you enjoyed the entertainment. We are looking forward to hopefully welcoming you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

Absolutely amazing organisation for a girls dinner with really great service. The whole team was attentive to our needs and made sure we had a great evening. We loved every minute and will certainly come back. Andy Crofts and his team are definitely one of the best in london for events visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

What an amazing review, thank you for taking the time to share it with us! We were all delighted to hear how much you and your friends enjoyed your evening with us, none more so than Andy who was so touched to receive a personal mention! Our favourite part of your review was hearing that you will certainly come back, we are looking forward to seeing you again already. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

Fantastic service, food and atmosphere! The staff are immensely helpful and great service! Would recommend to all. Anushka visited The Roof Gardens on 18 Mar 2017

Reply from The Roof Gardens

I don’t think we could ask for a more complimentary review, so thank you for taking the time to share it with us! The whole team were over the moon to hear that you thought they were helpful and that you enjoyed the food and the atmosphere, thank you. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Mar 2017 by
5

Our second time at Babylon and celebrating a very special occasion, the venue is amazing but the service and food was disappointing! visited The Roof Gardens on 17 Mar 2017

Reply from The Roof Gardens

I was very sorry to hear that you thought the service and food was disappointing during your recent visit to Babylon, and would very much like the opportunity to speak to you further about your visit. I would be grateful if you could please get in touch with me using the details below so that we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Mar 2017 by
3

Perfect! Great live show that day! Excellent ambiance ! For the club part I did not like the music very much! Generally thanks! Good adress! visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

Thank you for sharing your superb review with us, we loved hearing how much you enjoyed the atmosphere here 100ft above the London streets! We hope to see you again soon. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Mar 2017 by
4

Wonderful atmosphere :) lived up to the expectations. Will be visiting again. visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

It was a pleasure to read your wonderful review and to hear that we lived up to your expectations. We are looking forward to hopefully welcoming you back to The Roof Gardens soon. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
15 Mar 2017 by
5

Top class service, venue and experience visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

Thank you for sharing your top review! We hope to welcome you back for more good times on The Roof again soon. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
14 Mar 2017 by
5

VIP arrea is very comfortable and very friendly staff . Nice champagne and music visited The Roof Gardens on 11 Mar 2017
13 Mar 2017 by
5

No view from the rooftop, long ques and very expensive. Bad vibe. visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

I was very sorry to read your recent review of The Roof Gardens and to hear that we fell short of your expectations. Of course we don’t want any guest to leave us feeling disappointed and I would really appreciate the opportunity to speak with you further about your visit. I would be grateful if you could kindly advise how I may contact you by emailing me at the address below. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Mar 2017 by
1

Ridiculous security (ID), rude bar staff, no flamingos, over priced. Don't go visited The Roof Gardens on 11 Mar 2017

Reply from The Roof Gardens

I was really sorry to hear that you left us feeling disappointed following your recent visit to The Roof Gardens and I would very much like to speak with you about your experience. I have included my contact details below and would be grateful if you could please get in touch with me so that we may chat further. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Mar 2017 by
1

Hey We had a good time I come with friends I really like it Staff very friendly and welcoming Thanks guys Mahfoud Kensington Mahfoud visited The Roof Gardens on 04 Mar 2017

Reply from The Roof Gardens

It was such a treat to read your lovely review and to hear that you and your friends had a good time with us. I was particularly pleased to hear that you thought the team were friendly and welcoming. We are looking forward to welcoming you back for more good times on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Mar 2017 by
4

The food was very good, although service was very slow. We were also disappointed that this meant that we were unable to use the club after our meal. We decided that the potential clientele at the club were rather too inebriated by this stage and the music was not too our taste. This was a shame as it rather disappointed our guests. visited The Roof Gardens on 04 Mar 2017

Reply from The Roof Gardens

Whilst it was great to hear that you enjoyed the food during your recent visit to Babylon I was sorry to hear that you found the service to be a little slow and that you were unable to join us in The Club as you had planned. I’d welcome the opportunity to chat to you further and have included my details below in the hope that we are able to speak soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Mar 2017 by
2

The place was good and the music is good as well. However the quality of people should be improved and scrutinised. For instance, we bumped into a group of guys who were film producers (Blue film as they clearly said) and they were groping girls in the garden area and were trying to make illegal and dirty videos. We did not feel safe in that place and we had to leave soon. So I will think twice before recommending this place to anyone as it is not safe for girls to be surrounded such people!! And I believed that roof gardens happens to be a place of sophistication and class however I was disappointed with the quality of people!! visited The Roof Gardens on 04 Mar 2017

Reply from The Roof Gardens

It was with great concern that I read about your recent experience at The Roof Gardens and I would be grateful if you could kindly contact me using the details below so that we can chat further. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Mar 2017 by
1

Great time, fun night for what I can rememeber visited The Roof Gardens on 04 Mar 2017

Reply from The Roof Gardens

We were delighted to hear that you had a fun evening with us and wanted to take this opportunity to thank you for sharing your 5 star review! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Mar 2017 by
5

Fantastic get away for the weekend night out! Loved it! visited The Roof Gardens on 25 Feb 2017

Reply from The Roof Gardens

Thank you for your fantastic review! We are looking forward to welcoming you for another weekend night out on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Feb 2017 by
5

The place is beautiful , no doubt about that, and if you are coming with your girlfriend, it's one of the best places to go to. But we were 3-4 young guys and the crowd was mostly 30-35+ So we missed the intensity & probability of hooking up with someone lol . I will come back surely but only with my girl . Drinks are kinda okay , not costly and the dance floor can accommodate 60-80 people - about small I would say. Aakash visited The Roof Gardens on 25 Feb 2017

Reply from The Roof Gardens

Dear Aakash, Thank you for taking the time to share your feedback following your recent visit to The Roof Gardens. We were delighted to hear that you thought the setting was beautiful, and we are looking forward to welcoming you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
27 Feb 2017 by
3

We had a fantastic time the atmosphere was divine the gardens is beautiful the security staff was friendly spot on we felt safe the bar staff was so nice. The music was lovely only thing we wishes the club would stay open longer .The whole experience was wonderful we'd definitely go back there again. Thank you so much the hospitality was suburb. visited The Roof Gardens on 24 Feb 2017

Reply from The Roof Gardens

What a wonderful review! The pleasure truly was all ours, thank you for joining us on The Roof and for taking the time to share your fantastic comments on the Gardens, the music and the service with us. We were delighted to hear that you will be back to visit us again, we just hope we don’t have to wait too long as we are already looking forward to seeing you next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
26 Feb 2017 by
5

Amazing saxofone player, great gardens and good atmosphere! laurasantos visited The Roof Gardens on 18 Feb 2017

Reply from The Roof Gardens

Dear laurasantos, What a delight it was to read your amazing review; thank you! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
4

Everything was great. The VIP area was awesome, the staff was really helpful. Everything went smoothly. visited The Roof Gardens on 18 Feb 2017

Reply from The Roof Gardens

Wow, I don’t think we could ask for a more complimentary review! Thank you for sharing such fantastic comments with us; we hope to welcome you back for more good times on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
5

nice place but expensive for an average food and a not very-VIP people... visited The Roof Gardens on 18 Feb 2017

Reply from The Roof Gardens

Whilst we were delighted to hear you enjoyed the setting, I was sorry to hear that some other aspects of your visit fell short of your expectations. I would welcome the opportunity to speak with you about your visit, and would be grateful if you could please contact me using the details below so that we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
3

Fabulous venue, fabulous staff, fabulous cocktails! Thanks so much for making my birthday so special :) visited The Roof Gardens on 17 Feb 2017

Reply from The Roof Gardens

You certainly know how to make us feel special! It was a pleasure to help you celebrate your birthday in style and the whole team were over the moon when they read your fabulous review! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
5

. Stood out the front with my wife for 45 Mins in a huge que that didn’t seem to move then decided we didn’t want to spend out Friday night on the pavement. @ Roof Garden Please make a note when booking the guest list of how long the que is. I would have booked a table if had known! On the plus side we went to Buddha bar and had a great time.  visited The Roof Gardens on 17 Feb 2017

Reply from The Roof Gardens

I was very sorry to hear that we were not able to welcome you to The Roof Gardens this weekend, unfortunately due to a high number of guests arriving at the same time we experienced slower levels of entry than usual on Friday night. I’d very much like the opportunity to speak with you further about your visit and I have included my details below. I would be grateful if you could please advise the best way for me to contact you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
20 Feb 2017 by
1

Not sure about the crowd not the usual Kensington Roof Gardens I know and love ❤️ visited The Roof Gardens on 17 Feb 2017

Reply from The Roof Gardens

Although it’s always a pleasure to welcome back old friends, I was sorry to hear that your recent experience of The Roof Gardens was not quite how you remembered it. I would very much like the opportunity to speak with you further, and would be grateful if you could please get in touch with me using the details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
19 Feb 2017 by
2

Amazing atmosphere and great music . Great night overall . My fav club in London visited The Roof Gardens on 11 Feb 2017

Reply from The Roof Gardens

We couldn’t be happier to hear that we are your favourite club in London; what a compliment! Thank you for sharing your amazing review, we are already looking forward to seeing you on The Roof again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Feb 2017 by
5

I know it's just me... I went here over 20 years ago & this was my first time back... I sort of felt like I was back at school, or in a swimming pool 'No running' 'No diving' No bombing' 'No necking' & no 'Enjoying yourself'... Of course, I had stupid heels on and whilst I was on the guest list there was no where for me to sit down, yes, it happens to everyone, when you're over 40 you need to have some sort of rest byte... I was told off by the bouncers because I sat on the back of a chair that was linked to the VIP area that I couldn't sit there, fair point, I then took my shoes off to the dismay of the bouncers, telling me I could cut my feet, I guessed that... Couldn't help that health & safety had gone into over drive within the last 20 years. There was too many rules for my liking, I could of got into the US easier without a passport!! The drinks were on the pricey side, a bottle of beer & a brandy & coke was £11. So, I purchased a bottle of champagne which on the menu was £54 but then charged me a service charge of a tenner!!! Still cheaper than £11 a round. The DJ was OK, playing the bongos, for a moment I thought I was in a 'Kevin & Perry' movie, however, I didn't know half of the music, I guess that's because I'm over 40 but hey, I listen to R1!!! It was a good night to be fair, but couldn't help but notice it was really busy at one point and then was not soooo busy after 12. It seems that this is the place to be seen but can't stand the duration of the evening as it's full of wanna be's.... & too pricey for most... Lisa visited The Roof Gardens on 11 Feb 2017

Reply from The Roof Gardens

Dear Lisa, Thank you for taking the time to share your review with us. Whilst it is always a pleasure to welcome back familiar faces, I was sorry to hear that your recent experience of The Roof Gardens was not quite how you remembered it. The safety and wellbeing of our guests is of the utmost importance to us, and so we do have certain policies in place throughout the venue. That being said we of course never want these policies to encroach on our guests’ enjoyment and I’m sorry if you felt this was the case. I have included my details below, and would welcome the opportunity to chat to you further if you would like to do so. I very much hope we are able to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
13 Feb 2017 by
4

Fantastic night with great service - Martin and De De took care to make our evening memorable visited The Roof Gardens on 04 Feb 2017

Reply from The Roof Gardens

It was such a pleasure to read your lovely comments, so we wanted to take this opportunity to thank you for sharing them with us! Martin and DeDe were particularly touched to get a special mention and to hear that they helped to make your evening with us a memorable one. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
07 Feb 2017 by
5

We all had a excellent night at the Roof Gardens. I am glad I hired The Moo Room as it was a perfect location for our party and the waitress was on top form and looked after us well. Only one downfall, the bouncer gave away my birthday party surprise I arranged for my girlfriend, because upon arrival he asked us if we was here for the 'birthday party', which obviously has been a secret from my girlfriend for a long time! visited The Roof Gardens on 04 Feb 2017

Reply from The Roof Gardens

Let us start by once again wishing your girlfriend a very happy birthday! Thank you for choosing to celebrate with us; the whole team were delighted to hear that you felt well looked after. I would like to personally apologise that our security team gave away the surprise a little early, and I would like to assure you that I have shared your comments with the team to ensure this doesn’t happen again. I would really appreciate the opportunity to chat to you further about your visit and have included my details below. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Feb 2017 by
4

Loved it. The silent disco was so much fun and it was a shame it stopped at 12. Would love to come in the summer and see the gardens properly. visited The Roof Gardens on 03 Feb 2017

Reply from The Roof Gardens

Thank you for taking the time to share your fabulous review. It was a pleasure to hear that you had so much fun at our Silent Disco that you didn’t want the evening to end! Summer is our favourite time of year and we would be delighted to welcome you back to see the Gardens in full bloom. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
06 Feb 2017 by
5

My coat was stolen just before we went to the cloak room. Lesson learned, don't leave your belongings unattended here! visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

I was very concerned to hear about your recent experience at The Roof Gardens and would really appreciate the opportunity to chat to you further; I have included my contact details below, if you would like to discuss your visit further please don’t hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
01 Feb 2017 by
2

Long waiting in a line in a cold weather. Interior not impressive. DJ average. Cocktails - nothing special, some were really really acid. For such a famous place - expectations were significantly higher. visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

I was very sorry to read your recent review of The Roof Gardens and to hear that we fell short of your expectations. Of course, we don’t want any guest to leave us feeling disappointed and I would really appreciate the opportunity to speak with you further about your experience. I would be grateful if you could kindly advise how I may contact you by emailing me at the address below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
1

Hi. We had a good night but consider that your website does not give enough information about the events. I had no idea when the live music started. the ticket only said from 7pm until 2am. I searched on the website Saturday morning and the event wasn't even shown. I missed some of the live music because of this. Also, I didn't know which DJ was playing in the Club and what sort of music. This information could be put on the website too. I would definitely go again but email ahead of time to find out the info that I need. visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

Whilst we were pleased to hear that you enjoyed your evening with us, I was very sorry to hear that you felt it was difficult to find information about the timings of this weekend’s Live! event. We always aim to make details clear on our website and so I was sorry to hear we didn’t get this quite right on this occasion. I would like to take this opportunity to reassure you that I have shared your valued comments with the team to help us improve in the future. We’re delighted to hear that you will visit us again and if you would like to, please feel free to contact me using the details below so that I can personally assist with your booking. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
4

The que outside is ridiculous, we arrived early at or around 10.15pm and got inside for 11.30pm. My date was with me and it was rather awkward standing in silence waiting to be let inside the venue as we both were 100% sober. What made it worse was the que inside for the cloak room; this would have added to our wait but we decided to keep our coats on as it was approaching midnight. We got served drinks quite quickly and proceeded to the garden sofas and sat underneath the heaters. The next thing which was not too great is that the venue closes at 2am So ideally we only have 1 hour and 45 minutes to talk and get to know each other more. In the future the venue needs to let people who pay the full £20.00 entry fee in as soon as possible and the venue needs to be organised. Whilst waiting to be let inside we kept on being told that it was overpacked from the event earlier eventhough we were in the que shortly after 10pm. I have been to this place more than 10 times in the past but this experience was the worst especially with the lady that I was trying to impress. Dayllen visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

Dear Dayllen, I was sorry to hear that you left us feeling disappointed following your recent visit to The Roof Gardens, particularly when you were hoping to impress your date. Unfortunately due to a high number of guests arriving at the same time we experienced slower levels of entry than usual this weekend. I would very much like the opportunity to speak with you further about your experience, and I would be grateful if you could please contact me at the email address below. I look forward to hearing from you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
1

Wasn't what I was expecting, paid £473 for a table which is fine for 20 people, I had 4 people who were turned away because of the No ID policy which is fair enough but then when we got inside the space dedicated to us was still to small for my group which resulted in some of my other guests leaving early. The music was not what we were expecting either, couldn't really dance to it or get into the vibes for it. However I can say that the Waiter we had for our table was really good and very accommodating. Probably won't return their again. Left the night early because it was just getting too much. visited The Roof Gardens on 28 Jan 2017

Reply from The Roof Gardens

Whilst it was a pleasure to hear that your waiter impressed you, I was sorry to hear that other aspects of your recent visit to The Roof Gardens fell short of your expectations. We really appreciate your valued feedback about the music which has been shared with our resident DJ’s to help ensure we play a mix of music in the future. We know you only get one shot at a first impression and whilst we may not have got it quite right on this occasion we would really appreciate the opportunity to welcome you back. If you would like to discuss your visit further, I would very much like the opportunity to speak with you and have included my contact details below. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
2

Great night had by all. Excellent table service and great music. visited The Roof Gardens on 27 Jan 2017

Reply from The Roof Gardens

We were delighted to hear that you and your friends enjoyed your evening with us, and just hope it’s not too long before we can welcome you back for more good times on The Roof. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
5

Great DJ, Great Service, Great Atmosphere, Highly recommended!!! visited The Roof Gardens on 27 Jan 2017

Reply from The Roof Gardens

Dear MakoStark, Thank you for sharing such a great review! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
30 Jan 2017 by
5

Staff were so lovely & the setting visited The Roof Gardens on 27 Jan 2017

Reply from The Roof Gardens

What a lovely review; thank you for taking the time to share it with us. We loved hearing that you enjoyed both the setting and the service and we hope it means we can welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
29 Jan 2017 by
5

24 of us descended upon the RoofGarden on Saturday night for an orgy of Tamla Motown. We had SUCH a blast. We booked a VIP area which was very sensible. Simply haven't had so much fun in years! Thank you to all involved. visited The Roof Gardens on 21 Jan 2017

Reply from The Roof Gardens

We can’t think of a better way to dance away the January Blues than with a Night of Motown, so we were thrilled to read your great review and to hear that you and your friends enjoyed your evening with us! The pleasure truly was all ours, and we very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
25 Jan 2017 by
5

A nice place with nice music and a special atmosphere visited The Roof Gardens on 13 Jan 2017

Reply from The Roof Gardens

Thank you for taking the time to share your lovely review. We were delighted to hear that you enjoyed your evening with us and hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
24 Jan 2017 by
5

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