The Roof Gardens

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Description

The Roof Gardens is London's very first rooftop bar and club and is as glamorous as it comes. For anyone looking to party in style and wanting a memorable night out in London then The Roof Gardens is a must visit. 

A haven of style and relaxed glamour, with its opulent cocktail bar and spacious dance floor which complements its VIP area for those seeking the ultimate in privacy! The Roof Gardens has it's own destination rooftop bar with its very own gardens and clubs and views over London. Perfect for alfresco drinking and summer nights, as well as their live music nights in the winter, and late-night clubbing. 

With the The Roof Garden staying open all night with BBQs keeping the hunger at bay, and a glamorous night club for the party crowd later on with DJs playing classics, current pop hits, mash ups and remixes of the big party tunes. Avoid the crowds and book a 'Pre-Club Party' between 7pm and 10pm on a Friday or Saturday night, then dance the night away til 2am.

Info

Book with DMN for £10 entry before 11pm on Friday's and £25 entry on Saturday's
Booking required
Splash the Cash £££
Kensington
Over 21
Wheelchair Access, Disabled Toilets
Dress to impress

Hours

Day Open Close Notes
Monday - -
Tuesday - -
Wednesday (today) - -
Thursday - -
Friday - -
Saturday - -
Sunday - -

Location

The Roof Gardens
99 Kensington High Street, London, W8 5SA

Area:
West London

Nearest station:
High Street Kensington (Tube)
View on Citymapper
View on Google Maps

Menus

Drink Prices Price
Bottle of Lager (330ml) £5.75
Cocktail £12.00
Spirit and Mixer (50ml double shot and mixer) £8.75
Glass of Wine (175ml measure Large ) £7.00
Bottle of House Wine £28.00
Bottle of Champagne £57.00

Menus



This venue serves International, British, Fine Dining and Roast Dinner food.

A word from the chef:
The Roof Gardens offers a stunning summer BBQ experience where you can dine in the gardens and then enjoy the club experience after. You can also dine in the The Roof Gardens restaurant that serves up stunning modern British and European dishes.

Private Hire

Name Type Capacity
Seated
Capacity
Standing
Cost Min spend
Midweek*
Min spend
Weekend*
Clubhouse Private Room 200 Dinner. 180 Dinner & Dancing 500 Hire Fee (non refundable) - £3.5k - £5.5k Sundays, 12pm-12.30am £10k . Mon-Thu 8am-5pm - £3k, 6pm-1.30am £15k -£30k (Depending on dates) Fridays - Saturdays, 8am-5pm £3k. Evening not available for exclusive hire
* The minimum spends are a guideline only and vary according to the day and time of the year.

(388 reviews) Show all Show fewer



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Fabulous food, friendly staff and management were patient & helpful all evening. Booking was easy & I didn’t need to come down & visit, as the staff reassured me & ensured I had all the information I needed to make a booking. Thank you all once again, will visit again soon! Visited The Roof Gardens on 2017-12-16
by on January 2nd, 2018
5

Having visited previous times to the Kensington roof gardens and been impressed with the overall ambiance and quality of service one would expect, this time around we left disappointed. The booking process with Amiee in the events team was courteous, simple, and efficient (thank you). Being a group of professionals aged between 28-40, we didn't appreciate the ego tripped door man in the beginning of our night trying to size up one of our guests just because of his appearance (bald head, but an highly esteemed accountant (don't judge a book by its cover)). Once we finally got to our VIP table, the table service lacked any class, nor did we appreciate having two hookers placed next to us who ended up starting trouble with one of our guests. They were obviously in collusion with the security team as the bouncers soon changed their tune when we brought this up with them and complained. We also got stung £280 for a bottle of Vodka that I the card / reservation holder did not order. The group didn't see this phantom Vodka yet were were asked to flip the bill? In my experience if i have a tab open, then I should be the one ordering the drinks regardless, overall very shady indeed. Very disappointed as this used to be a classy venue with great service and atmosphere, yet overall our last experience was not as anticipated. Visited The Roof Gardens on 2017-12-22
by on December 28th, 2017
2

Great table service by Diamond. Music was not the best though. Visited The Roof Gardens on 2017-12-22
by on December 24th, 2017
5

We were so excited, we were on the guest list, dressed to impress and had our ID. We arrived to find we were on a paying guest list, we were sent downstairs to sort this out and went into the venue. Full of the young and beautiful, mostly drunken young men. I wanted to see the gardens and I was not disappointed, they are impressive and worth a visit, May be in the day. We came back in, passing the pretentious roped off VIP sections. We ordered two tangery's and tonics, they were disgusting, tried to use the photo booth, it was broken and then a scuffle started between two groups of men, the bouncers quickly removed the ones involved but one came back picked up a beer bottle and tipped the contents into his champagne bucket and put it into the inside of his jacket pocket! We left. A fantastic venue, shame about the clientele. Visited The Roof Gardens on 2017-12-22
by on December 24th, 2017
2

Friendly door staff. Heaters in the garden which is. Nice. Music genre could rotate more. Visited The Roof Gardens on 2017-12-20
by on December 22nd, 2017
4

The three piece roving band was amazing and was really popular with our guests. Service was disappointing - took 2.5 hrs to serve a 3 course meal. That said, everybody had a great time. Visited The Roof Gardens on 2017-12-13

Reply from The Roof Gardens

Thank you for sharing your review, we were delighted to hear that you had a great time with us and enjoyed the band! I was sorry to hear that the service was on the slow side and wanted to take this opportunity to let you know that I have shared your valued feedback with the team to help us improve. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 20th, 2017
3

Great food and decoration but do not get even a bit tipsy as they will throw you out after spending a lot of money to attend. My friend was not even drunk just tipsy not aggressive or unable to walk but was asked to leave. We went to the toilet together and were told that was a reason to be removed? Never been treated this way anywhere before. There are nicer places to go and have fun without been chucked out as tipsy? I mean who does not get tipsy when out?. I would understand if they were aggressive or could not walk but really? Shocking. Visited The Roof Gardens on 2017-12-16

Reply from The Roof Gardens

Whilst we were pleased to hear that you enjoyed the food and decoration, I was sorry to hear that your friends night was cut short. The safety and wellbeing of our guests is of the utmost importance to us, and so we do have certain policies in place throughout the venue. That being said we would never want these policies to encroach on our guests’ enjoyment and I’m sorry if you felt this was the case. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 20th, 2017
1

Our party was given a table in a side room, outside of the main hall next to the fire door, hence the atmosphere was pretty awful . You were probably over booked and we were an after thought. But the club was great. Visited The Roof Gardens on 2017-12-16

Reply from The Roof Gardens

We always aim to clearly communicate the different spaces available to our guests when they book an evening with us, so I was very sorry to hear that your recent experience left you feeling disappointed. Please rest assured that I have shared your valued feedback with the team, and we hope to have the opportunity to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 18th, 2017
2

The girl on the front door was lovely, I didn't get her name but she made us feel very welcome!The venue is very nice but the bar staff were shocking. They seemed to deliberately ignore anyone who was queuing and when we did get eventually get served it took them forever to make up the drinks. It was like watching someone make drinks in slow motion. The vibe we got was that they were going deliberately slow and when the service charge was added automatically it just seemed all in all a rip off. We wouldn't have minded had the bar staff been abit nicer and made an effort! Visited The Roof Gardens on 2017-12-16

Reply from The Roof Gardens

Whilst we were delighted to hear your kind comments about the door staff and the venue, I was really sorry to hear that other aspects of your experience with us fell short of your expectations. We certainly would never want any of our guests to feel like we’re moving in slow motion, and I wanted to take this opportunity to let you know that I have shared your feedback with the team so that we can take this on board and improve for the future. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 18th, 2017
2

Thoroughly enjoyed our night at the roof top gardens, great atmosphere great food. Waiters were very helpful, alcohol was as being topped up all the way through the night will definitely be coming back. Visited The Roof Gardens on 2017-12-16

Reply from The Roof Gardens

We really enjoyed welcoming you to The Roof Gardens and couldn’t have been happier to hear that you enjoyed your night with us! Thank you for sharing such a great review. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 18th, 2017
5

My company will definitely be returning Visited The Roof Gardens on 2017-12-06

Reply from The Roof Gardens

Thank you for sharing your review, we were delighted to hear that you and your colleagues had a great time! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 15th, 2017
5

Great venue! Food was fantastic considering the amount of people catered for. Staff were friendly and helpful, glasses always full and they managed to get us fed, water and to the dance floor without too much fuss. Loved the 'travelling band' - really added a fun element to the dinner. Shame the weather wasn't up to much but it is December, maybe an excuse to come back and visit the gardens. Visited The Roof Gardens on 2017-12-13

Reply from The Roof Gardens

Thank you for your great review! While we were sorry the Great British Weather wasn’t on side, we couldn’t have been happier to hear how much you enjoyed the service, food and entertainment during your recent visit to The Roof Gardens. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 15th, 2017
5

I think the menu choices could be a bit more normal. The Christmas pudding crème Brulee was not great and most people in my party didn't eat it. A simple Christmas pudding or cheesecake would have been way better. Also it states the entertainment was a jazz band but I wouldn't say that. They just sang covers of songs. An actual jazz band would have been much better. Visited The Roof Gardens on 2017-12-09

Reply from The Roof Gardens

Thank you so much for taking the time to share your valued feedback. I wanted to take this opportunity to let you know that I have shared your comments with the team so that we can take these on board for the future. We really hope to have the opportunity to welcome you back to The Roof Gardens one day soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 12th, 2017
4

Lads on the pull, girls being sick in the toilets, overcrowded dance floor and a guy who wouldn't stop groping me. Not impressed. Visited The Roof Gardens on 2017-12-09

Reply from The Roof Gardens

I was concerned to read your recent review and would welcome the opportunity to speak with you in more detail about your feedback. I have included my contact details below and would be grateful if you could please get in touch with me so we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 11th, 2017
1

We had such a great time! Staff was brilliant! Music was great Can’t wait to come back Thank you Visited The Roof Gardens on 2017-12-09

Reply from The Roof Gardens

We couldn’t have been more pleased to hear that you had a great time with us! We can’t wait to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 11th, 2017
5

Great music, fantastic drummer, very good atmosphere, would recommend to everyone Visited The Roof Gardens on 2017-12-09

Reply from The Roof Gardens

Thank you for your kind recommendation and compliments, we were delighted to hear them and hope to see you again soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 11th, 2017
5

We booked our works Christmas party at the Roof Gardens & it didn't disappoint! The venue was lovely, staff were amazing - it was really a great way to celebrate and would definitely recommend it Visited The Roof Gardens on 2017-12-09

Reply from The Roof Gardens

We really enjoyed helping you and your colleagues celebrate Christmas in style and wanted to say thank you for taking the time to share such a wonderful review with us! We really hope to have the opportunity to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 11th, 2017
5

We went to the Roof Gardens for our shared Christmas Party. We had to wait nearly 30 minutes to get in for ID checks, I agree checks need to be made but they need a better system for letting guests enter the building rather than one ID check at a time. The pre drinks were too squashed at the back of the venue not using the whole indoor space. We were the first group to sit before 8 but dinner wasn't served till nearly 8.45 and it too far too long for guests to filter through into the space. The food when it arrived was nice and the staff were helpful. The marquee was decorated really nicely. The roaming band throughout dinner were brilliant and saved the time waiting for food. The VIP area was great and we were well looked after in there and the music was good. Overall, it was nice but logistics and timing need to be tightened up and made more enjoyable for the client. Visited The Roof Gardens on 2017-12-08

Reply from The Roof Gardens

Thank you for taking the time to share your valued feedback with us. Whilst we were delighted to hear that you enjoyed your overall experience, we were really sorry to hear that you encountered a wait at the door on your arrival. Please rest assured that I have shared your valued comments with the team and we will be looking into how we can improve on this for the future. Once again, thank you for sharing your constructive feedback and we really hope to have the chance to welcome you back to The Roof Gardens one day in the not too distant future. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 11th, 2017
3

Fab place, lovely staff, the security lady with long hair and the Polish guy who cleaned the floor (so sorry to have forgotten his name) were exceptionally helpful and pleasant. The only criticism were the drinks were vastly overpriced but expected in a London venue. Having said that, we will be back. Visited The Roof Gardens on 2017-12-08

Reply from The Roof Gardens

Thank you for sharing such a fab review and for your kind comments about the team, we were delighted to hear them. We were all so pleased to hear that you are planning on visiting us again and are looking forward to welcoming you then! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 10th, 2017
5

Unfriendly staff and poor VIP service Visited The Roof Gardens on 2017-12-08

Reply from The Roof Gardens

I was very sorry to hear that you were disappointed by your recent experience with us. If you would like to speak about your concerns further then please don’t hesitate to get in touch with me using the details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 10th, 2017
1

A truly wonderful evening. Not only is the venue spectacular but the staff, quality of the food overall experience was off the charts. My team had such an amazing Christmas Party evening. Thank you for all the great hospitality. Roof Gardens is my go to place to celebrate. Class, style and a great team. Visited The Roof Gardens on 2017-12-06

Reply from The Roof Gardens

I don’t think we could ask for a more spectacular review, thank you! It was such a treat to hear your kind compliments and that you and your team enjoyed celebrating the festive season with us. We really hope to have the opportunity to welcome you back to The Roof Gardens in the not too distant future. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 8th, 2017
5

Fantastic service and extremely accommodating Visited The Roof Gardens on 2017-12-06

Reply from The Roof Gardens

Thank you for your fantastic review, we hope to see you again soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 8th, 2017
5

Music was average which is why the dance floor wasnt too busy and people kept coming in and out. Dancefloor was used more for means of accessing the private area than for dancing. DJ was unfriendly and didnt take request. Was an average night. Unlikely to return. Visited The Roof Gardens on 2017-12-02

Reply from The Roof Gardens

It was such a shame to hear that the music wasn’t quite to your taste during your recent visit to The Roof Gardens and we have shared your valued feedback with our DJ. We have sadly noted that you may not wish to return but really hope that we will have the opportunity to welcome you back in the not too distant future. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 4th, 2017
3

I took my boyfriend here for a birthday lunch and what an amazing time we had, the food was excellent and the service fantastic. Great views overlooking London and the gardens below are beautiful. If you are lucky you might get to see the flamboyant flamingoes...yes real flamingoes in London!

Reply from The Roof Gardens

Thank you so much for sharing such an amazing review; it was a pleasure to welcome you and your boyfriend for his special birthday lunch. We were delighted to hear that you thought the food was excellent and the service fantastic, and that you enjoyed the views and meeting the flamingos! They certainly enjoyed meeting you too and we all hope to see you on the roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 4th, 2017
5

Overall a good night out. Despite offering free entry when on the guest list the people on the door tried to make us pay entry. Upon refusal we had to argue our point which involves the whole group having to go back down the lift and threaten to seek a refund for our VIP table we had pre-paid for before being given the free entry. All very unnecessary and could have been avoided with better organisation. The people on the door didn’t seem aware of the offer being advertised. Once in the club we had a fun evening. Visited The Roof Gardens on 2017-12-01

Reply from The Roof Gardens

Thank you for taking the time to share your review with us. Whilst we were pleased that you and your friends had a fun evening, I was sorry to hear that there was some confusion on the door when you arrived. Please rest assured that I have shared your feedback with the team so that we can take this on board as we continually strive to improve our guest’s experience with us. We very much hope to have the opportunity to welcome you back to The Roof Gardens in the not too distant future. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on December 3rd, 2017
3

Need to be quicker with security, but otherwise a great night. Visited The Roof Gardens on 2017-11-25

Reply from The Roof Gardens

Thank you for sharing your review with us. Whilst I was sorry to hear that things were slightly slow on the door, we were delighted to hear that you had a great night and do hope it won’t be too long before we see you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 28th, 2017
4

Overall a good night, but bouncers are very rude and one of our members of our group. Did nothing wrong and was provoked by a bouncer, and ended up being thrown out for no reason. Visited The Roof Gardens on 2017-11-25

Reply from The Roof Gardens

Thank you for taking the time to share your review. Whilst we were pleased to hear that you had a good night, I was sorry to hear that you found the Security Team to be rude. Please rest assured that I have shared your feedback with them and we really hope to have the opportunity to welcome you back to the Club soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 27th, 2017
3

Staff are so polite and accommodating it's one of the best services I've received in London and I go out a lot. Only down side was no RnB was played and that's what I listen too and was told they play a good mix including RnB, however there was a house dj on most the night. Over all such a lovely venue. Thanks again to the amazing staff. Visited The Roof Gardens on 2017-11-18

Reply from The Roof Gardens

Thank you for joining us at The Roof Gardens, we couldn’t have been happier to hear your kind comments about the service and venue! We also wanted to take this opportunity to thank you for your feedback on the music, which we will definitely be taking into account in the future. We really hope to have the opportunity to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 20th, 2017
4

Upon arrival, we were met by an exceptionally rude host who challenged us to what guest list we were on- she even rolled her eyes when we said we weren't on a VIP table. When we got inside, the bar was insufficiently stocked and didn't have any Sauvignon Blanc (disappointing as we payed £20 entry each and expected a range of wines) needless to say we didn't stay more than five minutes as there wasn't any luxury to the bar. Is it a bar or a club? The venue cannot be both so doesn't work as either. The best thing about the venue is it's location, easily accessible and simple to find. Other than that, would not recommend Visited The Roof Gardens on 2017-11-17

Reply from The Roof Gardens

I was really sorry to read your review and to hear that your recent experience at The Roof Gardens fell short of your expectations. We would never want any of our guests to leave us feeling disappointed and have sadly noted that you would not recommend us, however I have included my contact details below and if you would like to chat about your experience in more detail then please don’t hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 19th, 2017
2

Wonderful visit with live music, great atmosphere and good security. Excellent food and plenty of different spaces to hang out. Outside is a joy and cosy with the warming lamps in winter. Visited The Roof Gardens on 2017-11-11

Reply from The Roof Gardens

It was a joy to read your wonderful review so we wanted to say a big thank you for sharing it with us! We were so glad to hear you enjoyed your night at The Roof Gardens and hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 13th, 2017
5

Rubbish, left standing in cold for 30 minutes despite being on guest list, gave up before entry. Visited The Roof Gardens on 2017-11-11

Reply from The Roof Gardens

I was very sorry to read your review and to hear that we weren’t able to welcome you to The Roof Gardens. We would really like the opportunity to see you again in the not too distant future, and if you would like to chat about your experience further then please don’t hesitate to get in touch with me using the contact details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 13th, 2017
1

Amazing experience. we all loved it. Visited The Roof Gardens on 2017-11-11

Reply from The Roof Gardens

Thank you for your amazing review, it was such a treat to hear that you and your friends enjoyed your experience with us! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 13th, 2017
5

Wish I could give zero stars. Went to a "fireworks display" for bonfire night on the 4th of November. Was utterly disappointed by the poor effort. The fireworks were terrible, they lasted about 3 mins and had about 3 different types of fireworks that were minuscule. To top it off half my view was obstructed by a parasol and the area was way too crowded. We stayed in the marquee area which was a terrible idea, we were absolutely freezing! They could have invested in a few more heaters for the night given how much we paid for the ticket. Will be asking for a refund.

Reply from The Roof Gardens

I was very sorry to read your recent review and to hear that our Fireworks Party fell short of your expectations. Of course we never want any of our guests to leave us feeling disappointed, and I wanted to take this opportunity to reassure you that I have shared your comments on the display with the team and we are looking into how we can improve on this for next year. I would really like the opportunity to chat with you further, and would be grateful if you could please advise the best way I can contact you by getting in touch at the address below. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 8th, 2017
1
1 person(s) found this helpful

Brilliant site!!!! and great reward system can't wait for my night out Visited The Roof Gardens on 2017-11-11
by on November 7th, 2017
4

The place was great and ambience beautiful. But the bartender had no access to hot water to make a hot toddy (or tea), when one of us was sick. Also, the fireworks were a let down. Would love to visit the place again for all the other good things but not for a fireworks night. Visited The Roof Gardens on 2017-11-04

Reply from The Roof Gardens

Whilst we were delighted to hear that you enjoyed the setting and thought the ambience was beautiful, I was really sorry to hear that some other aspects of your experience fell short of your expectations. We would really like the opportunity to welcome you back to The Roof Gardens one day, I have included my contact details below and if you would like to book in then please don’t hesitate to get in touch with me as I would be delighted to personally handle your booking for you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 6th, 2017
3

Entrance at £30 each was too expensive for what the night involved. More garden heaters needed for an outdoor event. Firework display was below average. Visited The Roof Gardens on 2017-11-04

Reply from The Roof Gardens

Thank you for taking the time to share your valued comments following our recent Guy Fawkes Night event. We were very sorry to hear that some aspects of the evening fell short of your expectations, and I would really appreciate the opportunity to chat with you about your feedback. I have included my contact details below and would be grateful if you could please get in contact with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 6th, 2017
2

Fireworks lasted for 5 min max. Bar was understaffed and unprofessional. Very disappointing. Visited The Roof Gardens on 2017-11-03

Reply from The Roof Gardens

We never want any of our guests to leave us feeling disappointed so I was very sorry to read your recent review. I would appreciate the opportunity to speak with you in more detail about your feedback, I have included my email address below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 6th, 2017
1

Visited today (Sunday). We checked the website and phoned before setting off. When we got there we were told a last minute wedding reception was booked and we could not visit. On enquiring how last minute a wedding reception could be we were told that the website and staff were not kept up to date and it was basically tough. I won't bother visiting again as there is no assurances you can get in even if you double check. Inefficient crap is what comes to mind!

Reply from The Roof Gardens

I was very sorry to hear that there was some confusion around our opening times and that we weren’t able to welcome you to visit The Roof Gardens this weekend. I would really appreciate the opportunity to chat with you further about your experience, I have included my contact details below and would be grateful if you could please get in touch with me. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 5th, 2017
1

- Good Experience overall. Atmosphere was live inside and outside area is more relaxed and laid back. So good overall balance. HOWEVER host at the entrance was very rude, we we're on the guest list (which I booked online here). She asked which guest list to which I replied 'I don't know the main one, if you search our names you'll see' to which she was very ambivalent and responded 'There's more than one guest list, sorry we can't let you in'. After an awkward exchange for 5 minutes she let me and my girlfriend in. It was all very strange and unnecessary. Visited The Roof Gardens on 2017-11-03

Reply from The Roof Gardens

Thank you for taking the time to share your review, we were delighted to hear that you enjoyed your experience at The Roof Gardens. That being said, I was sorry to hear that you didn’t experience a warm welcome at the door. This certainly doesn’t sound like the level of service we usually pride ourselves on, and I would really like to chat with you in more detail about this. I have included my contact details below and would be grateful if you could please get in touch. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 5th, 2017
4

Had a really good night :-) Thank you Visited The Roof Gardens on 2017-11-03

Reply from The Roof Gardens

Thank YOU for sharing your 5 star review, it was a pleasure to welcome you in the Club and we hope to see you again soon for another good night out. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on November 5th, 2017
5

It's was amazing evening! Very nice Party, music and people this time! Thank you. Visited The Roof Gardens on 2017-10-21

Reply from The Roof Gardens

Thank YOU for sharing your amazing review! We were so pleased to hear that you enjoyed your night with us and we just hope we have the opportunity to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 24th, 2017
5

It's was amazing evening! Very nice Party, music and people this time! Thank you. Visited The Roof Gardens on 2017-10-21
by on October 24th, 2017
5

Booked a VIP table here. Great staff who looked after our party very well. Great music and a great venue. Very reasonable prices, especially for London. Definitely will be returning. Visited The Roof Gardens on 2017-10-14

Reply from The Roof Gardens

Thank you for taking the time to share such a great review! We really enjoyed welcoming you for a VIP night out, and the team were so pleased to hear that you felt well looked after, that’s exactly what we aim for! Our favourite part of your review was hearing that you will be back, we are already looking forward to seeing you next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 19th, 2017
5

Unfortunately my friends who were arriving from France's flight got cancelled and we could not make it . Some of our friends booked on a separate guest list made it after I recommended them . They had a blast . They said they were upgraded to a VIP area even though they had not reserved a table & they commended on the VIP treatment they got . I was sad for missing it but grateful to the club/staff for treating them so well , it lessened my guilt trip for not making it to the club Keep it up Dazly Evison Visited The Roof Gardens on 2017-10-14

Reply from The Roof Gardens

Dear Dazly, Although we were really sorry to hear that you had flight problems, we were delighted to welcome your friends and couldn’t have been happier to hear that they enjoyed experiencing the VIP treatment! Thank you for recommending them and for taking the time to share such a superb review, we really hope to have the opportunity to welcome you back soon so you can experience The Roof Gardens for yourself! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 16th, 2017
5

It does not worth £20 entry fee. Visited The Roof Gardens on 2017-10-14

Reply from The Roof Gardens

We always aim to offer good value for money so I was sorry to read your recent review and to hear that you felt this wasn’t the case. We hope to have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 16th, 2017
2

Bad service, rude people - would not recommend. Visited The Roof Gardens on 2017-10-13

Reply from The Roof Gardens

I was very sorry to read your review and would appreciate the opportunity to speak with you further about your feedback. I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 15th, 2017
1

Venue is stunning, food is amazing, entertainment are awesome. However music should be varied on a Saturday instead of House music all night. Visited The Roof Gardens on 2017-09-30

Reply from The Roof Gardens

What a stunning review, thank you for sharing it with us! We were delighted to hear that you enjoyed the setting, food and entertainment and also wanted to take this opportunity to say thank you for your feedback on the music. Please rest assured that I have shared this with our resident DJ’s. We really hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 9th, 2017
4

Nice place and good music Visited The Roof Gardens on 2017-10-07

Reply from The Roof Gardens

Thanks for your 5 star review! We just hope this means that we will see you again soon? Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 9th, 2017
5

Superb, well run from guest list to bars. Pristine venues and the choice of music from room to room was excellent. Nice to also find a 30 plus bar and club with a chilled and fantastic atmosphere. A real Thumbs up. Visited The Roof Gardens on 2017-10-07

Reply from The Roof Gardens

Thank you for sharing such a superb review, we were delighted to hear that you enjoyed your experience with us. We really hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 9th, 2017
5

We were very rudely turned away due to one of us wearing shorts. We had travelled a long way to get there and were very disappointed as it was a 23rd birthday celebration. Visited The Roof Gardens on 2017-10-07

Reply from The Roof Gardens

I was really sorry to read your review and hear that we weren’t able to welcome you in the Club recently, particularly when you were due to be celebrating a special occasion. We do try to make our dress code as clear as possible so I was sorry to hear that you felt this wasn’t the case. I have included my contact details below, and if you would like to speak about this in more detail then please don’t hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 9th, 2017
1

My experience wasn't Gd, the drink it's soo expensive, I did order 2 classes of Gin and tonic, they charged me £43 and it was half of glass ice.plus I got the receipt which I didn't understand what was written on it. So for me wasn't great at all Visited The Roof Gardens on 2017-10-06

Reply from The Roof Gardens

I was very sorry to read your recent review and to hear that you left us feeling disappointed. We strive to keep our pricing transparent, so I was sorry to hear that you felt this wasn’t the case and wanted to take this opportunity to reassure you that I have shared your feedback with our bars team. We really hope to have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 8th, 2017
1

great place great service, loved it! Visited The Roof Gardens on 2017-09-30

Reply from The Roof Gardens

What a great review, thank you for taking the time to share it! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on October 2nd, 2017
5

very friendly staff at door. bar man in the garden was getting the queue orders wrong at the bar. garden may need to be warmer in the winter. overall was a great experience. will come again Visited The Roof Gardens on 2017-09-23

Reply from The Roof Gardens

We were so pleased to hear that you had a great experience with us and wanted to say thank you for sharing your review, as well as your feedback on the bar and heating. Please rest assured that we will be taking your comments on board as we continually strive to offer a 5 star experience for our guests. We are looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 27th, 2017
4

I had my 40th at Rooftop and it was an amazing experience. I loved the bbq food, the live band, the club music and the venue. It was a memorable night! Visited The Roof Gardens on 2017-09-23

Reply from The Roof Gardens

Let us start by once again wishing you a very happy 40th birthday! We couldn’t be more pleased to be part of your special celebration, and we were delighted to hear that you loved every aspect of your night. We really hope to welcome you back to make more memories soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 26th, 2017
5

A great night, well worth the BBQ Visited The Roof Gardens on 2017-09-23

Reply from The Roof Gardens

Thank you for such a great review, we hope to see you for a BBQ in 2018 if not before! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 26th, 2017
5

Professional service/staff, excellent atmosphere, good value for money! Daciana, the waiter was great, tried hard to accommodate our sometimes difficult requests... Big Thank You! Visited The Roof Gardens on 2017-09-16

Reply from The Roof Gardens

We have to say a big thanks to you for sharing such excellent feedback with us! Daciana was beaming from ear to ear when she heard your lovely comments, she really enjoyed looking after you and we all hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 26th, 2017
5

Very good customer service , really enjoyed the BBQ evening, which was great value. But found the drinks ridiculously expensive! Visited The Roof Gardens on 2017-09-23

Reply from The Roof Gardens

We were delighted to welcome you to our summer BBQ and wanted to say thank you for sharing your super review. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 25th, 2017
4

Hello, for such an amazing venue I would expect more quality on the bbq and the possibility of setting up a tab behind the bar without having to be stuck to a VIP table. The team was really lovely and helpful thou... to them I give 5* Visited The Roof Gardens on 2017-09-22

Reply from The Roof Gardens

Thank you for taking the time to share your review, we were delighted to hear that you would give the team five stars and have to agree that they are very special! I also wanted to thank you for your feedback on the BBQ and the bar tabs, please rest assured that I have shared your comments with the team so that we can take these on board for the future. We really hope to have the opportunity to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 25th, 2017
3

The club was amazing.. Excellent music, great service. I will be back again soon Visited The Roof Gardens on 2017-09-23

Reply from The Roof Gardens

What an amazing review, thank you! We are looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 25th, 2017
5

first visit to Kensington roof gardens very enjoyable visit staff all well friendly service and very good security service which made the evening very safe and enjoyable, Great music on the 6th floor the only downside was how expensive all the drinks were which made our night little disappointing but overall a very good night out.. Visited The Roof Gardens on 2017-09-23

Reply from The Roof Gardens

We were all so pleased to hear how much you enjoyed your first visit to The Roof Gardens, so thank you for sharing your review with us! We very hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 25th, 2017
5

We were a small group of girls and had a really good night. Great place and the music was good, we'd love to go again! Visited The Roof Gardens on 2017-09-23

Reply from The Roof Gardens

We really enjoyed welcoming you and your girl friends to The Roof and wanted to thank you for sharing such a great review. We’d love to welcome you again, and are already looking forward to seeing you next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 25th, 2017
4

Great food, plenty of choice, excellent service with a wonderful setting. Visited The Roof Gardens on 2017-09-22

Reply from The Roof Gardens

Thank you for taking the time to share such a great review! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 24th, 2017
5

I had a large 20+ group attending to the BBQ and the club later. Everything went very smoothly and my guests had a very good time. Visited The Roof Gardens on 2017-09-16

Reply from The Roof Gardens

It was such a pleasure welcoming you and your group to our BBQ and we are thrilled to hear that you all enjoyed it. We really hope to have the opportunity to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 18th, 2017
5

Amazing night for my husbands 30th!! We chose to book VIP table and it was such a good night. For a big party I would recommend this. Visited The Roof Gardens on 2017-09-16

Reply from The Roof Gardens

We were delighted to welcome you to The Roof Gardens to celebrate your husband’s 30th and couldn’t be happier to hear how much you enjoyed your visit. Thank you so much for your lovely review and for recommending us, we only hope that means that we’ll be able to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 18th, 2017
5

Fabulous venue, great food, marvellous staff, would highly recommend a visit to this gem of a place! I will certainly be returning! Visited The Roof Gardens on 2017-09-16

Reply from The Roof Gardens

We couldn’t ask for a more fabulous review so thank you for sharing it with us. We’re delighted to hear that you will be back to see us again soon and we’re already looking forward to it. Until next time… Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 18th, 2017
5

Beautiful place with great music and nice atmosphere. Visited The Roof Gardens on 2017-09-16

Reply from The Roof Gardens

Thank you for sharing such a lovely review. We hope it won’t be too long until we see you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 18th, 2017
5

We hired the Moo Room on Friday night. Great people, great venue, awesome food, good drinks, brilliant service. Would highly recommend. Visited The Roof Gardens on 2017-09-15

Reply from The Roof Gardens

It was such a pleasure welcoming you to The Roof Gardens and we can’t thank you enough for your brilliant review. We’re delighted to hear that you would recommend us and only hope that means we’ll see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 18th, 2017
5

fantastic night ,would like to say thank you for great staff and good costumer service ,will see soon again ! Visited The Roof Gardens on 2017-09-15

Reply from The Roof Gardens

Thank YOU for sharing such a fantastic review with us. The entire team were delighted to hear your fabulous comments and we’re all looking forward to seeing you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 17th, 2017
5

Brilliant Saturday night, gardens fantastic, music awesome. Would recommend. Visited The Roof Gardens on 2017-09-09

Reply from The Roof Gardens

Wow, what a fantastic review! Thanks so much for the compliments and recommendation. We can’t wait to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 13th, 2017
5

On arrival the girl at the door was friendly and found us on the list and was pretty smooth. The security guards were rude to my partner, she had a bottle of water in her bag completely forgot about it and when they searched her bag they asked her to get rid of it. She asked where and he said 'I don't care where' not helpful she wasn't sure what to do, made an awkward situation so I asked him is there a bin or can I leave it here with you and they were not helpful they went out of their way to be difficult for no reason. Probably won't visit this bar again. Abit disappointed for an entity like this to behave. I would suggest train the security guys as it's the first impression to the venue. Visited The Roof Gardens on 2017-09-08

Reply from The Roof Gardens

Whilst I was delighted to hear that you had a friendly welcome on the door, I was very sorry to hear that other aspects of your experience did not feel as welcoming. Of course, we never want to make any of our guests feel awkward and I would really like the opportunity to speak with you in more detail about your feedback. I have included my contact details below and very much hope to hear from you soon so that we may chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 10th, 2017
3

Amazing service and lovely venue x Visited The Roof Gardens on 2017-09-08

Reply from The Roof Gardens

Thanks so much for your lovely words! We are looking forward to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 10th, 2017
5

Very good place, highly recommended Visited The Roof Gardens on 2017-09-01

Reply from The Roof Gardens

Thank you for your review and your kind recommendation. We hope to welcome you back to The Roof Gardens in the not too distant future. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 5th, 2017
5

we enjoyed the evening with you. service exelent.!! Visited The Roof Gardens on 2017-09-01

Reply from The Roof Gardens

Thank you for your excellent review and comments on the service! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 5th, 2017
5

Had a great time! Everyone is so nice, friendly and professional. Your staff are a real credit to you. BBQ was absolutely delicious. Visited The Roof Gardens on 2017-09-02

Reply from The Roof Gardens

We have to agree that it is our amazing team who make the BBQ’s so special, so we wanted to thank you for sharing your kind words. We really hope it won’t be too long before we can welcome you back to The Roof Gardens. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 4th, 2017
5

Amazing night on my 50th. Was treated like royalty by the whole team. Fantastic BBQ and had a great time dancing in the club. Can't fault it. Visited The Roof Gardens on 2017-09-02

Reply from The Roof Gardens

Thank you for choosing to share such a special occasion with us! We were so pleased to hear that you felt like royalty, that is exactly what we aim for and we really hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 4th, 2017
5

We had a great night, with a great drummer performance and just a lot of fun. Thanks in particular to Amira and Sebastian. Fabian Visited The Roof Gardens on 2017-09-02

Reply from The Roof Gardens

Dear Fabian, We were so pleased to hear that you had a great night at The Roof Gardens, and Amira and Sebastian wanted to say a special thank you for the personal mention, it truly means a lot! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 4th, 2017
5

Roof top Gardens is top notch , always attentive service, stylish staff and amazing atmosphere. Visited The Roof Gardens on 2017-09-02

Reply from The Roof Gardens

What a top notch review, thank you! Hearing your kind comments really put a smile on our faces and we are looking forward to hopefully welcoming you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 4th, 2017
5

Fantastic night. We enjoyed one of the BBQ nights. There were 47 of us and we had a semi private area for dinner, which was perfect. Omar was our main waiter and was fantastic, guiding us through the whole evening. The food was great and there was plenty for us to go back for seconds. We also loved the walking muscians, they were very entertaining and got everbody in the mood to party. The club afterwards was also really good, in particular the violinist was awesome and really added something extra special to the evening. Overall delighted with the evening, the staff, the food, the venue. Looking forward to booking again for 2018. Thank you. Visited The Roof Gardens on 2017-09-01

Reply from The Roof Gardens

Thank you for taking the time to share your fantastic review, we really enjoyed helping you all to get into the mood to party at our summer BBQ! Omar was so touched to receive a personal mention and wanted to thank you for sharing such lovely words. We already can’t wait to see you again in 2018 and just hope that we might have the opportunity to welcome you back again sooner. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 4th, 2017
5

A party of 16 of us came to a BBQ evening on a Saturday night and I must say it exceeded our expectations. The staff were very helpful and friendly, the venue amazing and the food was out of this world! My only negative point would be the price of the drinks - two single vodkas with diet coke was £36.00 Visited The Roof Gardens on 2017-09-02

Reply from The Roof Gardens

It was a pleasure to welcome your party to our shared summer BBQ and we couldn’t be more pleased to hear that we exceeded your expectations! To hear that you thought the food was ‘out of this world’ is a huge compliment and we really hope that it won’t be too long before we see you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 4th, 2017
4

Booked it wrong . Sabastian just spoiled my wife's bday. Thanks to Mahiki to entertain us better club then Kensington roof gardens Visited The Roof Gardens on 2017-09-02

Reply from The Roof Gardens

I was sorry to hear that you weren’t able to visit us in the Club, and would really like to chat with you in more detail about your experience. I have included my contact details below and would be grateful if you could please get in touch. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 4th, 2017
1

Great Place, great enviroment. We have a temendous time on Friday. Thanks, Visited The Roof Gardens on 2017-09-01

Reply from The Roof Gardens

What a great review, thank you! We hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 4th, 2017
5

Hired the Hideway room. The staff looked after us really well and followed all our requests perfectly and everyone had a great night. Visited The Roof Gardens on 2017-09-01

Reply from The Roof Gardens

We were delighted to hear that you enjoyed your evening in the Spanish Hideaway and that you felt well looked after. We hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on September 3rd, 2017
5

Almost 2 hours in queue after guest list registration back in May. Zero communication on any queue issues upon arrival, still expected to pay a cover at midnight. Pretty disappointing to see the state of how this lovely club is managing their patron experience. Visited The Roof Gardens on 2017-08-25

Reply from The Roof Gardens

I was really sorry to hear that you left us feeling disappointed. During peak weekends we can experience queues, but we do as much as we can to move these quickly and I’m sorry that this wasn’t communicated to you as it should have been. I have included my contact details below and would be grateful if you could please get in touch so that we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 29th, 2017
1

Average food .... very surly waitress ....not allowed to go to gardens before meal cos private party and not allowed to go after unless I paid £10 per head despite spending £272 on food ... I could have been anywhere ...?NOT on a roof top garden... extremely disappointed is an understatement... don't bother going .... go to a Harvester pub instead !! Visited The Roof Gardens on 2017-08-19

Reply from The Roof Gardens

Following my email, I wanted to reiterate how sorry I was to hear that you left us feeling disappointed. Please rest assured that we take your feedback seriously and will certainly be taking this on board to help us improve. We really hope to welcome you back in the not too distant future and will certainly make sure that your next visit is memorable for all the right reasons. I look forward to speaking with you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 22nd, 2017
1

Roof gardens is a great place in London. The outdoor area is great to have a chat with friends and the music and live performance was good. We all had a good time on our visit to roof gardens Visited The Roof Gardens on 2017-08-19

Reply from The Roof Gardens

Thank you for sharing such a great review with us, it was a pleasure to hear that you and your friends enjoyed your evening! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 21st, 2017
5

I am already been the second time there...what can I say amazing place, atmosphere, coctails,highly recommended! Visited The Roof Gardens on 2017-08-12

Reply from The Roof Gardens

Thank you for visiting us not once, but twice! We loved welcoming you for a night out on The Roof and it made our day when we heard that you thought we were ‘amazing’. We are already looking forward to welcoming you back for visit number three. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 18th, 2017
5

A big thank you to all the staff, especially Omar for his attentiveness Visited The Roof Gardens on 2017-08-12

Reply from The Roof Gardens

We wanted to say a big thanks to YOU for your 5 star review, Omar in particular was so pleased to hear your lovely comments. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 15th, 2017
5

Had a fabulous evening celebrating my birthday. The evening was perfect! Thank you... 😁👍🏼🎉 Visited The Roof Gardens on 2017-08-12

Reply from The Roof Gardens

The pleasure was truly all ours, there’s nothing we love more than a birthday so we were delighted to help you celebrate in style! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 14th, 2017
5

It was a great evening! The food was so good, staff were very friendly and helpful. Especially a staff member named Solomon, alongside his colleagues, and .Anita. The bride absolutely loved everything, so much that she wants to return with her husband to be for the BBQ package. Another of my friends wants to do the same. So I suggested that they spoke to Amira as I really appreciated her assistance. She was so patent and willing to help aswell as that of the gentleman who I met at the door who was also so helpful and welcoming. Basically the whole team were amazing and so was the event! Thank you! I have and will continue to recommend this event. Visited The Roof Gardens on 2017-08-12

Reply from The Roof Gardens

We really enjoyed welcoming you and your party to our shared summer BBQ, and reading your amazing feedback about the team certainly put a huge smile on our faces! Soloman, Anita and Amira in particular wanted to say a big thank you for the personal mentions, it truly means a lot. To hear that you will recommend us is the icing on the cake, we really couldn’t ask for a nicer review and just hope that you will be back to see us again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 14th, 2017
5

Great venue but would have been improved had there been more attentive waiter / waitress service in terms of circulating amongst the guests topping up drinks, Nicole did her best but really she needed the assistance of another colleague or two to keep the drinks flowing - a role that my wife stepped into during the party. Otherwise all good. Peter Boland Visited The Roof Gardens on 2017-08-12

Reply from The Roof Gardens

Dear Peter, Thank you for taking the time to share your valued feedback with us. Whilst we were really pleased to hear that you thought the venue was great, I was sorry to hear your comments about aspects of the service and wanted to reassure you that I have shared your review with the team to help us improve. I have included my contact details below, if you would like to speak about your experience in more detail then please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 14th, 2017
3

Had a great time....staff outside were checking who was on guestlist so we qeaued in the right place....lady on the guestlist was very friendly.... Visited The Roof Gardens on 2017-08-12

Reply from The Roof Gardens

It was such a treat to hear that you had a great evening with us, and we wanted to thank you for your kind feedback on the guest list and service. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 14th, 2017
4

The whole party had a fantastic time, great venue, polite and helpful staff, delicious food, band playing in the background was nice, and dancing to the DJ and Electronic violin was super. We will definitely be back :) Visited The Roof Gardens on 2017-08-11

Reply from The Roof Gardens

Thank you for taking the time to share your great review, it was a delight to hear that you enjoyed every aspect of your experience with us! We can’t wait to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 14th, 2017
5

wasn't HAPPY WITH QUEING IN THE vip AREA FOR SO LONG, BUT ONCE WE EVENTUALLY MADE IT INSIDE, STAFF WERE GREAT, DRINKS WERE GREAT, MUSIC AND DECOR WAS GREAT! Visited The Roof Gardens on 2017-08-05

Reply from The Roof Gardens

Thank you for sharing your great review, we were so pleased to hear how much you enjoyed the service, drinks, music and décor! We very much hope to have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 8th, 2017
4

The atmosphere, service and staff were great, but the barbecue let us down. It wasn't worth the £55. Visited The Roof Gardens on 2017-08-04

Reply from The Roof Gardens

Whilst we were very pleased that you enjoyed the atmosphere and service, I was sorry to hear that the BBQ fell short of your expectations. I would very much like the opportunity to speak with you in more detail about your comments and would be grateful if you could please get in touch. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 8th, 2017
3

The BBQ was super nice and the staff was very well prepared for our group. We felt really welcome and look forward to coming back. Visited The Roof Gardens on 2017-08-05

Reply from The Roof Gardens

Thank you for sharing your lovely review, it was a pleasure to welcome you and we are looking forward to seeing you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 8th, 2017
5

music ! Terrible ! A guy play on the drums like a lunatic and not his music just a tune and he just played with the rhythm, over price drinks for that place , just because is in Kensington! I know better places and reasonable price ! So long queue (1 hour!!!!!!!!!!) apart from that paid 20£ admission! Atmosphere snobbish as I was expecting, once again I take this as a experience in life , might be yours ?! Visited The Roof Gardens on 2017-08-05

Reply from The Roof Gardens

I was sorry to read your recent review and to hear that certain aspects of your visit to the Club fell short of your expectations. I have included my contact details below, if you would like to discuss this further then please do not hesitate to get in touch with me Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 7th, 2017
2

A bit of a shame that it shuts so early now... Visited The Roof Gardens on 2017-08-05

Reply from The Roof Gardens

Thank you for your review, we always think it’s a shame when it’s time to leave the dance floor too but hopefully you will be joining us again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 7th, 2017
4

amazing night! Door staff are very friendly and helpful...highly recommended venue! Visited The Roof Gardens on 2017-08-05

Reply from The Roof Gardens

Thank you for your amazing review and recommendation! We can’t wait to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 7th, 2017
5

The whole evening lived up to our expectations! Visited The Roof Gardens on 2017-08-05

Reply from The Roof Gardens

We are so pleased to hear that we lived up to your expectations, and are looking forward to seeing you again next time! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 7th, 2017
5

Really great night! my favourite club in London and would totally return as always :) Visited The Roof Gardens on 2017-08-04

Reply from The Roof Gardens

Wow, we couldn’t be more pleased to hear that we are your favourite Club in London! Thank you for such an amazing review, we cannot wait to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 6th, 2017
5

Dj was crapp! Location not bad Visited The Roof Gardens on 2017-07-29

Reply from The Roof Gardens

I was sorry to hear your comments about our DJ and have shared this feedback with our Club Manager. We hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on August 1st, 2017
1

Had my birthday party here and we sat at the VIP Premium section. Amazing nightclub…customer service was excellent and the setup is amazing Definitely recommend Malkeet Basra Visited The Roof Gardens on 2017-07-29

Reply from The Roof Gardens

Dear Malkeet, Following on from your TripAdvisor review, I wanted to once again thank you for choosing to celebrate your birthday with us and for sharing such fantastic feedback. We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 31st, 2017
5

Over priced VIP that you have to pre pay and they also take your card on arrival? Wtf?!! I've already paid it Music not great Service very poor - no flexibility they stopped the middle of the song exactly at 2am The waitress used to be half way friendly and decently presented nowadays they just employ anyone Will never be retuning back Visited The Roof Gardens on 2017-07-28

Reply from The Roof Gardens

I was very sorry to read your review and to hear that your recent experience in the Club left you feeling disappointed. Although we have sadly noted that you do not plan to visit us again, we would very much like the opportunity to welcome you back. I have included my contact details below, and if you would like to discuss your feedback in more detail please do not hesitate to get in touch with me directly. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 30th, 2017
1

I celebrated my 50th birthday with my awesome friends and we all had the most amazing night. Everything was superb!! The barbeque was absolutely delicious. A big thank you to our waitress Judith for making our night so special. We'll be back!! Visited The Roof Gardens on 2017-06-17

Reply from The Roof Gardens

Thank you for choosing to share such a special occasion with us, we were delighted to play a part in the celebrations! It really does mean so much to hear that you and your friends had an amazing night, and Judith wanted to say a huge thank you for the personal mention. We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 19th, 2017
5

Venue was fantastic. Our private dining experience was the best we have ever had, that includes Dorchester and The Ivy. Your staff were very attentive and accommodating. The food was wonderful and served at a good pace, not too hurried. The night was topped off in the club where once again the service was excellent. We can't stop talking about it and posting memorable photos. Thanks Visited The Roof Gardens on 2017-07-15

Reply from The Roof Gardens

The pleasure was truly all ours, it was wonderful to welcome you and your group to Babylon and The Roof Gardens! Hearing your fantastic compliments about the service, food and the Club has spread a smile amongst the team so we wanted to thank you for taking the time to share such a lovely review. We hope you will be back again soon to make more happy memories with us. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 18th, 2017
5

Superb evening - extremely organised and a great location. Far exceeded expectations. Well done. Visited The Roof Gardens on 2017-07-15

Reply from The Roof Gardens

It was such a treat to hear that we exceeded your expectations, thank you! We hope that you will join us on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 17th, 2017
5

Great atmosphere! An evening well spent at The Roof Gardens. Visited The Roof Gardens on 2017-07-15

Reply from The Roof Gardens

Thank you for your great review, we hope to see you for another enjoyable evening soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 17th, 2017
5

I cannot recommend this club any higher.The club is beautiful, the staff are friendly and professional. I organised for a group of 14 girls to go for my sisters hen party, We had a VIP table booked, the manager is amazing, He really took care of our group from start to finish. I would like to stay a huge thank you to Richard the manager and our waiter Sebs they were great! The atmosphere is glamorous, yet fun and friendly there was a saxophone player in the club along side the DJ he was brilliant! Great place! Visited The Roof Gardens on 2017-07-14

Reply from The Roof Gardens

Wow, I don’t think we could ask for a nicer review! You certainly put a big smile on Richard and Sebs faces when they heard your amazing comments, thank you for sharing them. We were so glad to hear that you all enjoyed your sister’s special evening and we do hope that you will be back to see us after her Big Day to let us know how it all went! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 17th, 2017
5

Fab venue for special drinks, Friendly staff and great drinks. Pricey but worth it!! Visited The Roof Gardens on 2017-07-14

Reply from The Roof Gardens

Thank you for sharing your fab review. We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 16th, 2017
4

A lovely setting, though would have appreciated a little more light round the garden areas to appreciate them properly but will try to visit again in daylight. Drinks a bit expensive and we were a little puzzled by the differently priced tickets that some seemed to be paying. We only stayed a relatively short time, but generally a good ambience and some good music, would be nice to have had different music in different areas. Visited The Roof Gardens on 2017-07-14

Reply from The Roof Gardens

Thank you for your review and for your kind comments about the ambience and setting. I also wanted to take this opportunity to thank you for your valued feedback on the lighting and music, which I have shared with the team so that we can take this on board for the future. We very much hope to have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 16th, 2017
3

Prices for drinks a high but that is ok for this location. The music could definitly be better Visited The Roof Gardens on 2017-07-07

Reply from The Roof Gardens

Thank you for sharing your review and your feedback on the music, which I have passed on to our resident DJs. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 12th, 2017
3

Absolutely amazing venue. The BBQ was wonderful, the live music and the club had an incredible energy and vibe. The bridal party love every moment. I would recommend this venue for class and style. Visited The Roof Gardens on 2017-07-08

Reply from The Roof Gardens

What an amazing review! We were delighted to hear that you enjoyed the atmosphere at our summer BBQ and in the Club, and you had us blushing pinker than the flamingos when we heard that you thought the venue is full of class and style. We very much hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 11th, 2017
5

Great night out would recommend lovely crowd good music man on bongos was great 👍 Visited The Roof Gardens on 2017-07-08

Reply from The Roof Gardens

Thank you for your great review and kind recommendation! We hope to see you again soon for a dance alongside the bongos. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 10th, 2017
5

The service was excellent - unfortuanately one of my guests became very unwell just after dinner ( she is recovering from Cancer) and I am very grateful to the manager who dealt with her in the most caring and professional way. Visited The Roof Gardens on 2017-07-08

Reply from The Roof Gardens

Thank you for taking the time to share your kind review. Whilst I was really sorry to hear that your guest felt unwell, I was so pleased to hear that the team were able to take good care of her. We very much hope to see you all again soon and wish your friend a very speedy recovery. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 10th, 2017
5

Waste of time. We were on the guest list, got there before 10pm and there was already a queue. Stood for 15mins and then asked the bouncer (who was very nice about it) how long he thinks it would be and he said at least another 40mins. We walked. Visited The Roof Gardens on 2017-07-08

Reply from The Roof Gardens

I was really sorry to hear that we weren’t able to welcome you to The Roof Gardens recently. We would love to welcome you back and hope to see you again in the not too distant future. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 10th, 2017
1

We are enjoying our second spell as members and both my wife and I have celebrated our Birthdays at the Club recently. Our VIP host Natalya has been excellent on both visits and even more so on Saturday. The club was busy and had a superb vibe, great to be able to chill outside and enjoy the atmosphere and the excellent burgers were a treat. I love the Roof Gardens for being what it is and for it not being overly pretentious or pricey. A good night to be had all year round. Visited The Roof Gardens on 2017-07-08

Reply from The Roof Gardens

It is always such a pleasure to welcome you and your wife in the Club, and we were delighted to help you celebrate your birthdays in style! Natalya really enjoyed making sure you both had an evening to remember and was so touched by your kind words, thank you for sharing them with us. We are looking forward to seeing you again soon for more good time on the Roof. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 10th, 2017
5

Location is lovely, and very easy to get on the guest list - queue time was very short, and parking was plenty nearby. The club however was quite empty, and the DJ played a different sort of music - nothing contemporary or modern. Bar staff were really miserable - all 4 at the bar didn't appear to smile or have a good time, which made the "discretionary" service charge added to the bill all the more difficult to swallow. The club doesn't have any air conditioning either, so the whole place started feeling really muggy inside, despite there not being that many people in there. Unfortunately, we decided to leave, even though we had paid a huge £20 cover - felt like a wasted night, and I wouldn't go back, neither would I recommend it to any of my friends. Visited The Roof Gardens on 2017-07-07

Reply from The Roof Gardens

Whilst we were pleased to hear that you thought the location was lovely, I was really sorry to hear that other aspects of your recent experience in the Club fell short of your expectations. We certainly don’t want any guest to leave us feeling disappointed, and although we have sadly noted that you don’t plan to return I would really like the opportunity to speak with you further. I have included my details below and would be very grateful if you could please get in contact with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 10th, 2017
2

We had secured a guest list position, but found that the doormen simply let people who just turned up in first. waste of my time Visited The Roof Gardens on 2017-07-08

Reply from The Roof Gardens

I was sorry to hear that you were disappointed following your recent experience at The Roof Gardens and would very much like to speak with you further. I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 10th, 2017
1

Great fun was had by all ! The service for the VIP tables was excellent ! Thank you for a great experience ! Visited The Roof Gardens on 2017-07-07

Reply from The Roof Gardens

The pleasure was truly all ours, thank you for the great review! We hope to see you for another fun night out again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 10th, 2017
5

When I booked to come to the venue I booked for the club, I called up and asked whether we would only be allow d to enter at 10pm or whether we would be allow d in earlier. I was told unequivocally that we could come in earlier. At 8pm we stood in the queue for 45 mins and when at the front we were turned away and told to come back after 10pm. Annoying, but ok. So odd we went, came back and joined the queue at 1030pm, waited in the queue for nearly an hour and a half with hardly any movement before we decided to abandon the effort and go somewhere else. Was very much looking forward to attending the venue, however not sure that I would be in a hurry to try and do that again. Visited The Roof Gardens on 2017-07-08

Reply from The Roof Gardens

I was really sorry to read about your recent experience at The Roof Gardens and to hear that there was some confusion around the Club’s opening times. I would very much like to speak with you further about this and have included my contact details below. I hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 10th, 2017
1

Despite misunderstanding Sebastian was fantastic Visited The Roof Gardens on 2017-07-08

Reply from The Roof Gardens

Thank you for your 5 star review and your kind words about Sebastian, it really means a lot and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 10th, 2017
5

Very nice club and I love the roof garden, When it is very warm, it is the best place to go !!!! Visited The Roof Gardens on 2017-07-07

Reply from The Roof Gardens

Maybe we are biased but we have to agree there’s nowhere we would rather be when the sun is shining! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 9th, 2017
5

Kind staff, great atmosphere, will definitely be coming back soon! Visited The Roof Gardens on 2017-07-07

Reply from The Roof Gardens

What a great review, thank you! We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 9th, 2017
5

excellent night both waiters who looked after us at BBQ Sullaman was excellent and same with Mira with the Drinks Table in the club Visited The Roof Gardens on 2017-07-01

Reply from The Roof Gardens

We were so delighted to hear that you enjoyed your evening at our shared summer BBQ, none more so than Sullaman and Mira who were so touched to get a personal mention. Thank you for taking the time to share such lovely feedback, we very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 3rd, 2017
5

1,5 hours wait on the street eventhought arrived early. Terrible music and athmisphere. Dodgy guests. Will never ever go there. Visited The Roof Gardens on 2017-07-01

Reply from The Roof Gardens

I was very sorry to hear that aspects of your recent visit to The Roof Gardens left you feeling disappointed. I have included my contact details below, and if you would like to discuss your feedback further please do not hesitate to contact me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 3rd, 2017
1

Fabulous food, stunning venue and staff were very friendly. Visited The Roof Gardens on 2017-07-01

Reply from The Roof Gardens

Thank you for sharing your fabulous review! It was wonderful to hear that you enjoyed the food, setting and service and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 3rd, 2017
5

Bad experience. Entry procedure is bad. Nothing against bag check, ID etc., but security make you feel like you're a dangerous criminal and you're not wanted there. Going from the reastUrant into the club is also appalling. You feel you'd better gone somewhere else. Tired environment. The gardens used by the club are shabby. Overpriced. Not recommended. Visited The Roof Gardens on 2017-07-01

Reply from The Roof Gardens

I was really sorry to read your recent review and would like the opportunity to chat with you about your visit. I would be grateful if you could please get in touch with me using the details below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 3rd, 2017
1

Spent a lot of money I think it should of been a bit cheaper to get in amazing club thou Visited The Roof Gardens on 2017-07-01

Reply from The Roof Gardens

Thank you for your kind comments about the Club, we loved hearing that you thought we were ‘amazing’! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 3rd, 2017
4

Great night , cool interesting people Visited The Roof Gardens on 2017-07-01

Reply from The Roof Gardens

Thank you for your great review, we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 3rd, 2017
5

Fab service all night! Thank you for making my friends 30th extra special! Visited The Roof Gardens on 2017-06-30

Reply from The Roof Gardens

Thank YOU for choosing to spend your friends 30th Birthday with us, the least we could do was pull out all the stops to make it an extra special one! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 2nd, 2017
5

Extremely disappointed. Was lead to believe guest list would guarantee entry and upon arrival was told to queue but warned the venue was already at capacity so I would be waiting a while as the queue was already to the end of the street. It was planned as a birthday evening which ended prematurely because of this Visited The Roof Gardens on 2017-06-30

Reply from The Roof Gardens

We don’t want any guest to leave us feeling disappointed, and I would very much like to speak with you about your experience in more detail. I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on July 2nd, 2017
1

Nice venue. Good service. But very cheap and horrible crowd.. Visited The Roof Gardens on 2017-06-24

Reply from The Roof Gardens

I was sorry to hear that you left us feeling this way. We really appreciate hearing your feedback on the venue and the service, and if you would like to speak about your experience further then please do not hesitate to get in touch with me directly. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 27th, 2017
2

Had an amazing night - cannot reccomend enough x Visited The Roof Gardens on 2017-06-23

Reply from The Roof Gardens

We can’t thank you enough for sharing such an amazing review! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 26th, 2017
5

Amazing !!! This has to be on your bucket list !!!!! 100% amazing.... Visited The Roof Gardens on 2017-06-24

Reply from The Roof Gardens

What an 100% amazing review! Thank you for sharing it with us, we hope you’ll come back to tick this item off your bucket list over and over. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 26th, 2017
5

I had a lovely evening with friends who had never been to the Rooftops before. The staff were helpful and friendly. We were sat outside and one of my friends was cold so I asked one of the waiters if there were any throws, he went out of his way to go and find one for us. Visited The Roof Gardens on 2017-06-24

Reply from The Roof Gardens

Thank you for choosing to visit us with your friends and for sharing such a lovely review, we loved reading how you cosyed up on The Roof and hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 26th, 2017
5

We booked guest list and when we arrived at our allocated time, we were told the queue was at least an hour - probably much more. We were not willing to spend a large chunk of our night in queue when we had been organised and got on guest list. We would not otherwise have gone out in Kensington and therefore wasted two taxi trips there and back. However up-market your club, good customer service is important and if there was a risk of a queue like this, it should have been made clear in the booking process. We would either have arrived early or chosen to go elsewhere. Visited The Roof Gardens on 2017-06-24

Reply from The Roof Gardens

I was very sorry to read your review and hear that you experienced a long wait to gain entry to the Club this weekend. During the peak summer months we can experience queues, but we do as much as we can to move these quickly and I’m sorry to hear that this wasn’t communicated to you as it should have been. I have included my contact details below, if you would like to speak about your experience further then please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 26th, 2017
1

Great night out. Long queue on guest list otherwise would've been 5 star. Nice, down to earth security. Cool music... awesome DJ. Good cocktails. Visited The Roof Gardens on 2017-06-24

Reply from The Roof Gardens

It was wonderful to hear that you had a great night at The Roof Gardens; we have to agree that cool music and good cocktails make for a fantastic combination! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 26th, 2017
4

Terrible, arrived at 10pm when it opens and it had a que of at least one hour with no guarantee of entry. Very disappointing to have to put your name down on some sort of guest list, then to travel 2 hrs to get there to not be able to get in. Visited The Roof Gardens on 2017-06-24

Reply from The Roof Gardens

Thank you for taking the time to share your valued feedback with us. I was really sorry to hear that we weren’t able to welcome you to The Roof Gardens this weekend, particularly when you had travelled such a way to spend the evening with us. I would really like to speak with you in more detail about your visit, I have included my contact details below and would be grateful if you could please get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 26th, 2017
1

The music selection could better. Even the crowd seemed to get bored with the DJs selection. Visited The Roof Gardens on 2017-06-23

Reply from The Roof Gardens

I was very sorry to hear that our DJ failed to impress you, and wanted to thank you for taking the time to share your feedback. Please rest assured that I have shared your comments with our Club Manager so that we can take this on board for the future. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 25th, 2017
3

Overall, we were very pleased with our corporate summer party. On the positive side: location and setting is stunning, the range of BBQ food was excellent and the live music was entertaining. On the negative side: We waited 50 mins for our starter under the proviso that it could not be served until drinks were on the table. Service was very slow and didn't warrant the 12.5% optional service charge. Despite giving details of guests names and their dietary requirements in advance, there were few vegetarian options and no alternative bread without nuts/seeds. No specially selected "Roof Gardens" cocktail on arrival - only one option of prosecco. The optional service charge also applied to drinks in the nightclub - despite having to wait and order our own drinks at the bar. We felt that the service charge should only be applied for table service! Visited The Roof Gardens on 2017-06-16

Reply from The Roof Gardens

It was a pleasure to welcome you to The Roof Gardens for your recent corporate party, and we were so pleased to hear that you enjoyed the food and band at our shared summer BBQ. I wanted to take this opportunity to thank you for your feedback on the service and the drinks, we always aim to give our guests a five star experience and I would very much like to speak with you further about this. I have included my contact details below and would be grateful if you could please advise the best way for me to contact you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 21st, 2017
4

Well it wasn't good as I had to wait in the que for 1 hour and a half Visited The Roof Gardens on 2017-06-17

Reply from The Roof Gardens

We were really sorry to hear that you experienced a long wait in order to gain entry to the Club, and I wanted to let you know that your valued feedback has been shared with the team. We hope to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 21st, 2017
2

The night in the club with friends was amazing. Natalie which was our designed host for the evening was a star. Made my night of organising seem like nothing. She took over listened to instructions and was an absolute pleasure to deal with. Great music. Xxxx Visited The Roof Gardens on 2017-06-17

Reply from The Roof Gardens

A night out with friends should always be amazing, so we were all so pleased to hear that we were able to help you celebrate in style. Natalie loved being your host for the evening, and was so touched to receive a personal mention and to hear that you thought she was a ‘star’ - thank you! We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 20th, 2017
5

The BBQ was amazing. Food was delicious The waiter that was assigned to my table was fabulous made it easy to have fun Paulo brilliant. The only thing I'd change would be on entering for reception drinks I would have had a few more waiters serving the complimentary drinks. Was a bit of a queue. Visited The Roof Gardens on 2017-06-17

Reply from The Roof Gardens

Thank you for your amazing review! We were all so pleased to hear that you had a fabulous evening, none more so than Paulo who was beaming from ear to ear when he heard that you had fun and thought he was ‘brilliant’. I wanted to let you know that I have discussed your feedback on the drinks reception with the team so that we can take this on board for the future. We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 20th, 2017
5

Overall great space, choice of drinks and food. Also different ambients, lots of places to sit and rest and have a chat and quite spacious. You will not feel jammed or pushed inside. Only remark I would have is that good music only started past midnight, so for early arrivers it was a bit of a let down. Visited The Roof Gardens on 2017-06-16

Reply from The Roof Gardens

We were so pleased to hear that you enjoyed discovering the different ambiences around the Gardens and wanted to thank you for sharing your great comments on the food, drink and setting. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 19th, 2017
5

Everything was superb! We really enjoyed! Visited The Roof Gardens on 2017-06-17

Reply from The Roof Gardens

Thank you for your superb review! We hope to see you for another enjoyable evening soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 19th, 2017
5

The club music on Saturday was absolutely awful - definitely not mainstream or commercial chart hits. The gardens are nice, but the highlight to my visit was the BBQ that was open until 1.30am. Good quality food and friendly chefs. Such a disappointment - I am honestly relieved that I didn't pay for entry Visited The Roof Gardens on 2017-06-17

Reply from The Roof Gardens

Whilst it was a pleasure to hear that you enjoyed the BBQ and the Gardens, I was really sorry to hear that the music in the Club was not to your taste. I have included my contact details below and if you would like to speak about your experience further, please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 19th, 2017
2

We waited in the queue for 2 hours from 10pm to midnight before getting into the club which was a bit disappointing but once we got in we made the most of it. Visited The Roof Gardens on 2017-06-17

Reply from The Roof Gardens

We know that there is nothing worse than waiting in a queue and your valued comments have been taken on board. We’re delighted to hear you made the most of your time with us and we hope it won’t be long before we see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 19th, 2017
3

We couldn't get in. What is the point of having a list if everyone is on the list and there is a massive queue? Very disappointing. I booked it as I had all my friends with me.that night, we were all outside (12 people) and we decided to go somewhere else. Terrible.way of managing a place in my opinion. Visited The Roof Gardens on 2017-06-17

Reply from The Roof Gardens

Dear Marco, I was really sorry to hear that you and your friends were not able to join us in the Club this weekend. Just to clarify, all guests hoping to visit us on a Friday or Saturday evening are required to submit their names to our guest list and, whilst we can experience longer queues during the summer months, we do try to move these as quickly as possible. I have included my contact details below, and if you would like to speak about your experience further please do not hesitate to get in touch with me directly. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 19th, 2017
1

I recently visited the roof top gardens as I organised a 30th Birthday celebration for my fiancé and the night couldn't have been any better. Every aspect of the night was absolutely amazing. We began with the roof top BBQ which was well organised and the food was amazing. We then also had a VIP table which comes with bottle service and your own personal waitress who caters to your every need. The whole place was amazing with a great vibe and we were treated like royalty. I am so glad I choose here to celebrate an important milestone. Fantastic memories were made. Visited The Roof Gardens on 2017-06-03

Reply from The Roof Gardens

We love a celebration here at The Roof Gardens, so we couldn’t be more pleased to hear that you chose to celebrate your fiancé’s special day with us. The team were all so touched when they heard your wonderful comments about the food and the service – to hear that you felt like royalty really made our day as that is exactly what we aim for! We just hope you will be back again soon to make more fantastic memories with us. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 5th, 2017
5

We had a lovely time x Visited The Roof Gardens on 2017-06-03

Reply from The Roof Gardens

We were all so pleased to hear that you had a lovely time with us, and we very much hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 5th, 2017
4

Great place! Amazing surround and nice visit Visited The Roof Gardens on 2017-06-03

Reply from The Roof Gardens

Thank you for sharing a great review! We are so glad you had a nice visit, and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 5th, 2017
5

We had to que for 1h to get in to the club. Visited The Roof Gardens on 2017-06-02

Reply from The Roof Gardens

I wanted to take this opportunity to apologise for the delay you experienced when visiting the Club recently. I have included my contact details below and if you would like to speak about your experience further, please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 5th, 2017
2

One of the weirdest and blandest club experiences ever and I've been to a few... Overpriced entry, overpriced food, overpriced drinks, bad staff, no ambiance and not my crowd. Felt totally disconnected. Not a good investment of our time and money. Visited The Roof Gardens on 2017-06-03

Reply from The Roof Gardens

We were really sorry to hear that you felt your recent visit to The Roof Gardens was not a good investment of time or money; of course we don’t want any guest to leave us feeling this way and I would very much appreciate the opportunity to speak with you further about your experience. I would be grateful if you could please get in touch with me using the details below so that we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 5th, 2017
1

Fantastic evening with great service, food and entertainment Visited The Roof Gardens on 2017-06-03

Reply from The Roof Gardens

We were delighted to hear that you had a great evening with us, and wanted to take this opportunity to thank you for such kind words. We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 5th, 2017
5

Great atmosphere. Loved the gardens Visited The Roof Gardens on 2017-06-03

Reply from The Roof Gardens

Thank you for your great review, we were so pleased to hear that you loved the Gardens! We hope to welcome you back to The Roof Gardens soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 5th, 2017
5

Lovely garden it gives you an exotic feeling although you are in the middle of a big city. Weather was great as well! Visited The Roof Gardens on 2017-06-02

Reply from The Roof Gardens

Thank you for your lovely review, we loved hearing that you got an ‘exotic feeling’ on your recent visit to The Roof Gardens. We hope to see you again soon, hopefully the sun will shine once again for your next visit. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 5th, 2017
4

Great venue! The staff were very polite and provided top service! Really happy we chose to celebrate my partner's birthday there x Visited The Roof Gardens on 2017-06-02

Reply from The Roof Gardens

Thank you for your great review! We are so happy that you chose to celebrate your partner’s birthday with us, and we just hope we don’t have to wait too long before we see you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 4th, 2017
5

50th birthday party for a good friend organised. Was very well looked after at the VIP table . Would definitely recommend! Visited The Roof Gardens on 2017-06-02

Reply from The Roof Gardens

We love nothing more than a celebration here at The Roof Gardens so wanted to thank you for choosing to celebrate your friend’s 50th Birthday with us in style! We very much hope to welcome you back again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on June 4th, 2017
5

Roof Gardens team were amazing and friendly and made us feel very welcome. The whole Summer BBQ was very well organised from start to finish and the food was great. Visited The Roof Gardens on 2017-05-27

Reply from The Roof Gardens

Thank you for joining us for our shared summer BBQ’s, and for taking the time to share such an amazing review! The whole team have a huge smile on their faces after hearing your lovely compliments about the food and the service. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 31st, 2017
5

I had a very poor experience overall. Portions of my poor experience were possibly related to my preferences, but others were not. My main comparisons were bottle service evenings in large North American clubs. The bottle service here was not worth the money. Our server seemed to be too busy to check on us often, was dancing on the dance floor at times, and had communication issues as I was told the tip was included in the minimum spend initially, but this offer was retracted at the end of our night. I will say that when she interacted with us she was very polite. The music basically ruined my night. The DJ went from playing house music that was very poorly chosen in my opinion, to top 40 club music that was VERY outdated , and literally 6 Sean Paul songs in 30 minutes. On top of that, there was a saxophone player that I initially thought was a cool touch, but turns out, 3 hours into a night, he just made every song sound the same by playing over it with his saxophone. I was very surprised to have this type of experience when I was told this was the most popular club, and the massive line outside confirmed this. I wonder if the quality has gone down as their popularity no longer requires much effort to pack the place. Overall I would not recommend this club based on the evening I had. Visited The Roof Gardens on 2017-05-26

Reply from The Roof Gardens

Whilst we were pleased to hear that you thought your waitress was polite, I was really sorry to hear that other aspects of your recent visit to The Roof Gardens fell short of your expectations. Of course, we don’t want any guest to leave us feeling this way and I would very much like the opportunity to speak with you further about your experience. I would be grateful if you could please contact me using the details below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 30th, 2017
1

We didn't loose our time queuing! When we arrived and saw the queue we get back to an other place. Visited The Roof Gardens on 2017-05-27

Reply from The Roof Gardens

Thank you for taking the time to share your review. Unfortunately this weekend we experienced slower than usual entry to the Club due to a large amount of guests arriving at the same time. I was really sorry to hear that this meant we weren’t able to welcome you; we very much hope we have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 29th, 2017
1

Had an absolutely fantastic evening from start to finish Visited The Roof Gardens on 2017-05-27

Reply from The Roof Gardens

Thank you for your 5 star review; we are delighted that you had a fantastic evening with us! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 29th, 2017
5

really good place and really good atmosphere Our group had a really good an excellent evening thank you very much for your welcome Visited The Roof Gardens on 2017-05-27

Reply from The Roof Gardens

The pleasure was all ours, thank you for joining us in the Club! We are delighted that you and your group enjoyed yourselves, and we look forward to hopefully seeing you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 29th, 2017
5

Appalling customer service for what supposed to be a birthday celebration Never again Visited The Roof Gardens on 2017-05-27

Reply from The Roof Gardens

I was really sorry to hear that you were disappointed by your experience with us, particularly when you were celebrating a special occasion. I’d very much like the opportunity to speak with you further about this; I have included my contact details below and would be grateful if you could please get in touch so that we may chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 29th, 2017
1

Fantastic night . Que was bit long but when I was fantastic. Would definitely return Visited The Roof Gardens on 2017-05-27

Reply from The Roof Gardens

Thank you for your fantastic review! We were so pleased to hear that you had a good evening with us, and even more pleased that you are planning to come back and see us again soon; we are looking forward to it already. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 29th, 2017
5

Very disappointing. At the restaurant poor service, average food but extremely expensive. The club half empty and music outdated Visited The Roof Gardens on 2017-05-27

Reply from The Roof Gardens

I was really sorry to hear that you were disappointed by your experience with us, and would very much like to speak with you further about this. I have included my contact details below, and would be grateful if you could please advise of the best way for me to get in touch with you. I look forward to hearing from you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 29th, 2017
2

Excellent venue and music. We also loved the fact that there was a drummer to play with the music. Not only was he excellent but he also brought a very nice and friendly atmosphere to it. First time at the Roof Gardens and certainly not the last! Visited The Roof Gardens on 2017-05-27

Reply from The Roof Gardens

It is always a pleasure to welcome a Roof Gardens Virgin to the Club, and we couldn’t be more pleased to hear that you had an excellent evening with us! We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 29th, 2017
5

A nice meal but overpriced. Visited The Roof Gardens on 2017-05-26

Reply from The Roof Gardens

Whilst it was lovely to hear you enjoyed your meal, we were sorry to hear you thought it was overpriced. I have included my contact details below, if you would like to speak about your experience further please do not hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 28th, 2017
3

The summer BBQ offer was an amazing experience ! Beautiful Garden, Good food, Perfect services, awesome live music and the night club was beyond our expectations (Joshua, best DJ ever) !!! Visited The Roof Gardens on 2017-05-20

Reply from The Roof Gardens

Thank you for sharing your amazing review; it was a pleasure to welcome you to our sky-high BBQ. We were all so happy to hear that your experience in the Club went beyond your expectations, and I will certainly pass on your fantastic compliments to Josh. I’m sure he will be delighted to hear that he has been awarded the accolade of ‘best DJ ever’! We very much hope to welcome you back for another memorable evening at The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 23rd, 2017
5

Amazing, great atmosphere, great staff, reasonably priced for the city, this place is a real must visit (would certainly book a VIP table) Visited The Roof Gardens on 2017-05-20

Reply from The Roof Gardens

I don’t think we could ask for a more amazing review, so thank you! It was a pleasure to welcome you to The Roof Gardens and we were so pleased to hear that you had a great night with us and consider us a ‘must visit’. We just hope it’s not too long before your next visit, as we are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 22nd, 2017
5

Great night and atmosphere.My friend who flew in from Athens thought the place and gardens were amazing! Dr Stevie D London Visited The Roof Gardens on 2017-05-12

Reply from The Roof Gardens

Dear Dr Stevie, It was such a treat to hear that you had a great night with us, particularly when your friend had flown in specially! Thank you for taking the time to share your 5 star review, we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 15th, 2017
5

Thank you for everything, Me and my team were so glad. Thanks for Francesca, Omar.... it was delighted and amazing, I really appreciate and recommand this experience at the Roof Garden? Congratulation!!! Visited The Roof Gardens on 2017-05-13

Reply from The Roof Gardens

The pleasure truly was all ours, we were so pleased to welcome you to The Roof Gardens and wanted to thank you for your fantastic review. Francesca and Omar were particularly touched to receive special mentions, they loved looking after you and your team and we all hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 15th, 2017
5

Went to KRG for my hen on sat night and had the most amazing time. The staff, the food, the venue was first class. The bbq has a selection of excellent food and is so delicious. I was a very happy bride to be 👰 Visited The Roof Gardens on 2017-05-13

Reply from The Roof Gardens

There’s nothing we love more than a celebration here at The Roof Gardens, and it was a pleasure to welcome you and your friends to our shared BBQ last Saturday. Thank you for your lovely review, it really made our day to hear that you thought all aspects of your visit were ‘first class’. We hope to see you again soon to hopefully hear all about your big day! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 15th, 2017
5

Fabulous night! Loved the magician and the drummer. Danced all night, great DJ and fun crowd. Visited The Roof Gardens on 2017-05-12

Reply from The Roof Gardens

We loved welcoming you to The Roof Gardens and were delighted to hear that you enjoyed dancing the night away to our DJ and drummer. Thank you for your fabulous review, we very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 14th, 2017
5

Cool atmosphere, but too less food for too much money. And I think they forgot to add the gin in my Gin Tonic. Visited The Roof Gardens on 2017-05-06

Reply from The Roof Gardens

Whilst were delighted to hear you enjoyed the atmosphere in the Club it was concerning to hear that you think the team forgot your Gin in your Gin and Tonic; a very key component! I’d really like to chat to you further about your visit and would be grateful if you could reach out to me using my details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 10th, 2017
4

The music and venue was great, however, we were very disappointed to have waited around 1 and a half hours to get in when we had booked a 10.45pm guest list slot and were on time for our booking! There was about 10 people in front of us when we arrived and it took all that time to let us in. We were also not prepared to pay a 12.5% discretionary service charge for our drinks when we had to que for over 10 mins to get our drinks with no special service involved. That was no different to any other busy nightclub. These two things really let the place down unfortunately as the music was incredible once we were inside. Visited The Roof Gardens on 2017-05-06

Reply from The Roof Gardens

We really appreciate you taking the time to share your feedback with us and while we loved hearing that you thought the music and venue were great we were sorry to hear that you experienced a long wait to get in. I would very much appreciate the opportunity to hear more about your visit and have included my details below so that you may contact me personally and we can chat further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 8th, 2017
3

Fantastic team who made every effort in making the night extra special. Would most definitely recommend the venue, and what a fantastic venue. The night atmosphere was amazing. The food ,the music. A truly memorable occasion. Thank you all. Again and again. Visited The Roof Gardens on 2017-05-06

Reply from The Roof Gardens

Thank YOU so much for such a fantastic review. The team were thrilled to hear your kind words and we couldn’t be happier to hear that you enjoyed a memorable occasion with us. We hope it won’t be too long before we can welcome you back to make more memories! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 8th, 2017
5

Got outside less than an hour of the club opening and there was a long que. even tho we had confirmation of being put on a guest list we were told you still have to que and will not be guaranteed entry- so not sure what was the point of emailing to be on a guest list. When I asked the door man how long the que would be he said they were at maximum capacity and if he was me he wouldn't waste the night as it was one in one out and told us to go elsewhere. So a wasted cab ride there and back into central london. Visited The Roof Gardens on 2017-05-06

Reply from The Roof Gardens

I was really sorry to hear that we were unable to welcome you to The Roof Gardens after you had travelled across the City to see us. During the summer months guests can experience queues to get in, but we do as much as we can to move these quickly and I’m sorry to hear that this wasn’t communicated to you as it should have been. I would really like to chat to you further about your visit and so I have included my details below. I very much hope to hear from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 8th, 2017
1

Fantabulous and just amazing! but there should a solution for the queuing up for ages Visited The Roof Gardens on 2017-05-06

Reply from The Roof Gardens

Thank you for our first ever ‘fantabulous’ review! Rest assured your feedback on the queue has been shared with the team to help us improve in the future. We hope to see you on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 8th, 2017
5

Incredible night and Amazing staff, especially Francesca and our waiter, who was incredible. Made the best celebration for our beautiful bride to be ☺️ Visited The Roof Gardens on 2017-05-06

Reply from The Roof Gardens

We really enjoyed your ‘incredible’ review and wanted to thank you for sharing it with us. The team were delighted to hear your kind words; none more so than Francesca who was so touched by the personal mention. We’re delighted to hear you made the most of your celebrations and wish your beautiful ‘bride to be’ a wonderful wedding! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 8th, 2017
5

Amazing place disappointed the gardens were closed as that was what we came for before dinner at Babylon then on the the club Music was great percussionist was amazing, drink prices are ridiculous!!!! But was understand this is an exclusive club Visited The Roof Gardens on 2017-05-05

Reply from The Roof Gardens

It was such a pleasure hearing that you enjoyed the music in The Club and our percussionist in particular was delighted to hear your feedback, so thank you. It was a shame to hear that you were unable to see The Gardens during your visit and I would really like to welcome you back to see them. If you would like to, please contact me using my details below so that I can personally arrange your next visit for you. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 7th, 2017
3

I never got a reply to my application to go on the guest list, so went somewhere else instead. Visited The Roof Gardens on 2017-04-29

Reply from The Roof Gardens

I was really sorry to hear that you didn’t receive a reply to your guest list enquiry. We’d really love to welcome you to The Roof Gardens and I would be delighted to personally arrange a visit for you so please don’t hesitate to contact me using my details below. Hope to see you soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 2nd, 2017
2

An amazing night, big thanks to the team and especially our hostess, Diamond. 👍 Visited The Roof Gardens on 2017-04-29

Reply from The Roof Gardens

Thank you for your amazing review and your kind words about your hostess! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 1st, 2017
5

It was fantastic staff were so helpful and polite food was amazing would definitely go back the gardens are beautiful at night so must be amazing in the day. Visited The Roof Gardens on 2017-04-29

Reply from The Roof Gardens

We’re delighted to hear your enjoyed your night with us and will definitely be back. We’re already looking forward to seeing you again! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on May 1st, 2017
5

What a great night!!. From start to finish there was always something to do or something cool happening. From stilt walkers to the casino it was all happening. Will definitely be going back soon.

Reply from The Roof Gardens

What a great review, thank you for sharing it with us! Our favourite part was hearing that you will definitely be back again soon; we’re already looking forward to seeing you again. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 30th, 2017
5

charming and lovely place. highly recommendable. Visited The Roof Gardens on 2017-04-22

Reply from The Roof Gardens

We loved reading your lovely review and wanted to thank you for your kind recommendation, it truly means a lot and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 26th, 2017
5

our experience for the prince night started off great. we had booked a table for a group of 12 and our waitress was awesome! the band was fanatstic, however once the band finished the dancefloor opened up and many people had left so we headed to the dancefloor and proceeded to enjoy the rest of the evening. however this is where it turned into a drama. One of my guests was dancing to one of his favorite prince tunes, when the security threatened to chuck him out. i went over to query what was going on, then the security tried to chuck me out (female door supervisor was very rude and had a chip on her shoulder). i was then taken by 3 doorman round the back (slightly intimidating) but i went. I asked to be explained why the security staff were so rude, no explanation, asked to speak to a manager about this and no-one was available to comment. We paid our table bill and left. I was disappointed with how we were treated and will be wary about booking here again! the security staff left a very sour taste in our mouth! Visited The Roof Gardens on 2017-04-21

Reply from The Roof Gardens

Whilst we were pleased to hear that you enjoyed the band and were impressed with your waitress, I was concerned to hear about your experience with our security team and would very much like the opportunity to speak with you further about this. I have included my contact details below and would be grateful if you could kindly advise how I may contact you by emailing me at the address below. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
by on April 25th, 2017
3

It was fantastic... Allen is the best, my birthday was unforgetable.. love it.. Hopefully we can go again next time.. Visited The Roof Gardens on 2017-04-22

Reply from The Roof Gardens

Thank you for sharing your fantastic review – we loved welcoming you to celebrate your birthday in style and hope to see you again next year, if not before! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 24th, 2017
5

It was fantastic... Allen is the best, my birthday was unforgetable.. love it.. Hopefully we can go again next time.. Visited The Roof Gardens on 2017-04-22
by on April 24th, 2017
5

Music wasn't great, crowd were very bland, lacked culture and diversity (lots of plain carols and beckys) and the agreed table spend wasn't adhered to therefore my party had to pay a great deal more. Ps I visited on Saturday 22 April 2017 so this is a very recent experience. After speaking to many people they have also experienced the same - overall the nights out are very ummm Vanilla if you like. I give it a minus star if possible. The positive is the garden is nice but go during the day. Visited The Roof Gardens on 2017-04-22

Reply from The Roof Gardens

Whilst it was lovely to hear that you liked the Gardens, we were really disappointed to hear that you did not enjoy your evening with us in the Club. We don’t want any guest to leave us feeling this way, and I’d very much like the opportunity to speak with you further about your experience. I would be grateful if you could please contact me using the details below so that we can speak further. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
by on April 24th, 2017
1

Music was very bad not commercial or as described. Visited The Roof Gardens on 2017-04-22

Reply from The Roof Gardens

I was very sorry to hear that you did not enjoy the music during your recent visit, and would like to take this opportunity to assure you that I have shared your valued feedback with our house DJ so that we can take this on board for the future. We hope to see you again soon. Kind regards, Sam Wilson General Manager Sam.wilson@roofgardens.virgin.com
by on April 24th, 2017
1

Had a fantastic night xx Visited The Roof Gardens on 2017-04-14

Reply from The Roof Gardens

It is wonderful news that you had a fantastic night with us and we very much hope to welcome you again soon! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 18th, 2017
5

fantastic night... We were very well looked after in the VIP area... Sharing cocktails were great!! Visited The Roof Gardens on 2017-04-15

Reply from The Roof Gardens

It was a pleasure to welcome you for a VIP night on The Roof and we were all so pleased to hear that you enjoyed your evening with us! We hope to see you again soon and will be sure to have the cocktails at the ready for next time! Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 17th, 2017
5

Great place, refreshing, will go again Visited The Roof Gardens on 2017-04-14

Reply from The Roof Gardens

Thank you for sharing your great review! We are looking forward to welcoming you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 16th, 2017
4

Went for afternoon tea. Location is amazing and food was great....when we finally got it. Terrible service though and we had to wait for ages to get our sandwiches, then the tea didn't arrive until we'd eaten half of them. After finishing the sandwiches we were left sitting with the empty plates for 30 min before they were cleared, then had to wait again for the cakes. The table near us complained and left without eating anything, then a senior member of staff came and apologised to the other tables but completely ignored us. Make sure you have nothing else to do and you are willing to wait a very long time for service if you go here.

Reply from The Roof Gardens

Dear Sue, Following on from our email conversation, I would like to once again extend my sincere apologies that we fell short of your expectations during your recent Afternoon Tea. Please rest assured your valued feedback has been taken on board to help us improve in the future. We very much hope to welcome you to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 15th, 2017
2

It was amazing. Nice people, stunnig location and a briliant vibe. I loved it! Visited The Roof Gardens on 2017-04-07

Reply from The Roof Gardens

We loved welcoming you to The Roof Gardens and were delighted to hear that you enjoyed your evening with us! We very much hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 15th, 2017
5

Hey. We (my partner and i) came for the Egg Hunt event yesterday, which was a total waste of our money and time. And that too on a Friday evening. We left just after an hour or so. The organisers were no professionals. Every guest meant to receive a welcome drink ...At least per other guests over there. But we got told that you have to earn them after finding the eggs. Its lil unfair to know that other people were allowed but we. Anyway, after finding a whole box of eggs we went to the bar to claim our drinks. The box just gave the instructions: where will you get your sex on the beach. When we came to the bar the "organiser" just grabbed the box away from me without even introducing herself and gave it around her friends group who "stole" some eggs from the box. I kindly reminded her to pass me the box back but she kept on holding it ( still i didn't know she has some role in organising all that) She literally snatched the box away from me and took it outside in the garden while saying you are not allowed to take the whole box. I mean there weren't any instructions as such... Till now i am not too sure who that person was and who gave her the right to behave like that. Organiser or not she should have shown some etiquettes in front of her guests who paid for that rubbish. Visited The Roof Gardens on 2016-05-14

Reply from The Roof Gardens

Dear Sanjali, I was really sorry to hear that you left us feeling disappointed following the recent Easter event at The Roof Gardens, and wanted to take this opportunity to let you know that I have shared your valued feedback on the evening with the event organiser. I have included my contact details below, if you would like to speak about your experience further then please don’t hesitate to get in touch with me. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 15th, 2017
1

I didn't get in The place... line outside TOO long and since it was my husband's birthday... no way we'd wait that much! Visited The Roof Gardens on 2017-04-08

Reply from The Roof Gardens

I was sorry to hear that we weren’t able to welcome you to The Roof Gardens for your husband’s birthday, unfortunately due to a high number of Club guests arriving at the same time we experienced slower levels of entry than usual this weekend. I very much hope we have the opportunity to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 10th, 2017
1

Queued for an hour and a half even though on a guest list. Overpriced drinks. Odd atmosphere. Left after half an hour and won't be returning unfortunately. Completely ruined our birthday evening! Visited The Roof Gardens on 2017-04-08

Reply from The Roof Gardens

I was really sorry to read your recent review of The Roof Gardens and to hear that you left us feeling disappointed, particularly when you were celebrating a special occasion. I would like the opportunity to speak with you about your experience and would be grateful if you could please contact me at the email address below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 10th, 2017
1

didn't get in. Had to wait over an hour in a queue. Visited The Roof Gardens on 2017-04-08

Reply from The Roof Gardens

I was really sorry to hear that we were not able to welcome you to The Roof Gardens this weekend, and would like to take this opportunity to apologise for the delay you experienced when trying to visit the Club. I very much hope we are able to welcome you back again soon; I have included my contact details below and if you would like to please don’t hesitate to get in touch with me as I would be delighted to personally arrange guest list for your next visit. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 10th, 2017
1

I celebrated my 29th birthday there and it was amazing! Music was good and service was great. The management team was super helpful and made everything easy for myself and my guests. Would definitely book another table again there! Visited The Roof Gardens on 2017-04-07

Reply from The Roof Gardens

Please let me start by once again wishing you a very happy birthday, thank you for choosing to celebrate it with us! The team were so touched to hear your lovely comments about your experience and were all delighted that you had an amazing evening with us. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 9th, 2017
5

Amazing!❤️ The place,food,bar,stuff,music is the best! For the first time,i find a place with everything for a good party! I leave near to this place and for shore will be my favorite place! 👍👍👍

Reply from The Roof Gardens

Dear vultureanu, I don’t think we could ask for a more amazing review – thank you! It was such a treat to hear that you enjoyed your evening at The Roof Gardens, and even better to hear that you are a neighbour of ours. We are already looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 9th, 2017
5

The garden is very pretty your odious staff and your way of doing it like keeping the credit card all the evening as much as cotion as if I was a thief are outrageous .... I would not go back to your establishment and would not recommend it to anyone. Visited The Roof Gardens on 2017-04-01

Reply from The Roof Gardens

I was disappointed to hear your comments following your recent experience at The Roof Gardens and would very much like the opportunity to speak with you further about your visit. I would be grateful if you could please contact me at the email address below so that we can speak further. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 4th, 2017
1

Average at best. Super expensive and the venue/ atmosphere wasn't of a high enough standard to justify the price. Also there was not enough bar staff so I waited about 20/25 minutes to get served. Visited The Roof Gardens on 2017-04-01

Reply from The Roof Gardens

We always hope to give our guests a night to remember, so I was really sorry to hear that we fell short of your expectations during your recent visit to The Roof Gardens. I would very much like the opportunity to speak with you further about your visit, and would be grateful if you could please get in touch with me using the details below. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 3rd, 2017
2

i was extremely disappointed with my visit on saturday night. i received a confirmation email for the complimentary guest list from you and was then told myself and my partner were not allowed in without ID. In your email you mentioned nothing about bringing ID, so there was a lack of information on your part and we were left disappointed. I would like to attend again at some point and am now aware that i have to produce ID, but would have liked to have been given this information with your invitation email. I hope that you can accomodate me and my partner again on the complimentary guest list and that you fully understand our disappointment. many thanks Tony Kelly www.kellysredcardconsultancy.co.uk red card gambling support project ltd. RED CARD -THE BOOK- AVAILABLE ON AMAZON! Visited The Roof Gardens on 2017-04-01

Reply from The Roof Gardens

Dear Tony, I was really sorry to read about your recent experience with us and to hear that we were not able to welcome you and your partner to The Roof Gardens. Just to clarify, we do operate a strict ID policy whereby guests of all ages (though of course you do have to be over 21 to visit us) hoping to visit the Club are required to show a valid passport or driver’s license. We do advise all guests of this on our website and when they make a booking with us, so I was sorry to hear that you were not aware that valid photo ID would be a condition of entry. I believe we have already been in contact over email to try and make amends for any disappointment you felt, and I look forward to hearing from you soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 3rd, 2017
3

Great evening, good service. nice staff. we should do this more often. Alessandro Visited The Roof Gardens on 2017-03-31

Reply from The Roof Gardens

Dear Alessandro, We couldn’t agree more, you should do this more often! It was lovely to hear your wonderful comments about the service and staff, we couldn’t be more pleased you had a great evening with us and we hope to welcome you back soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on April 2nd, 2017
5

Liked the venue, a lot!!! Nice VIP areas, dance floor, gardens, bar area, etc. We had a great celebration and stayed until closing time! Music on the night was a bit self-similar and boring at times though, which we found disappointing given the reputation of the venue. Dress code says no trainers, but we did spot at least one lady in white adidas trainers. Double standards?! Most importantly, I'd gratefully appreciate it if the venue would cover the dry cleaning fee of my designer dress, as our waitress accidentally spilled cocktail on it :( She was lovely otherwise, only pouring skills were a bit substandard. Visited The Roof Gardens on 2017-03-25

Reply from The Roof Gardens

We were so pleased to hear that you liked the venue a lot – because we liked welcoming you a lot! Thank you for choosing to celebrate with us at The Roof Gardens and for taking the time to share your review. I wanted to take this opportunity to assure you that I have shared your valued feedback on the music with our house DJ so that he can take this on board in the future. I was really sorry to hear that the pouring skills of your waitress were a little off-centre; we will of course be happy to pick up the tab for your dry cleaning bill. I have included my details below and would be grateful if you could please get in touch so that I can arrange this for you. I’m looking forward to hopefully hearing from you soon. Kind regards, Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 28th, 2017
4

The queue was long and slow in the chilly weather. People would like to check in quickly with all the safety concerns. Visited The Roof Gardens on 2017-03-25

Reply from The Roof Gardens

Thank you for sharing your valued feedback following your recent visit to The Roof Gardens. I’d like to personally apologise that there was a delay in gaining entry to the Club, particularly when the weather was chilly. Unfortunately entry was slightly slower due to a large number of guests arriving at the same time on the evening. I have included my contact details below, and if you would like to discuss your experience further please don’t hesitate to get in touch with me. We very much hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 27th, 2017
5

Great music! Great location! Thanks Visited The Roof Gardens on 2017-03-25

Reply from The Roof Gardens

Thank you for your great review! The pleasure truly was all ours, thank you for joining us at The Roof Gardens and we hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 27th, 2017
5

Fantastic night once more at the Roof Gardens. Staff were super friendly and helpful as ever. Without doubt our favourite club in London Visited The Roof Gardens on 2017-03-17

Reply from The Roof Gardens

What a compliment that we are your ‘favourite Club in London’! I don’t think we could ask for a nicer review so thank you for taking the time to share it. We hope to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 23rd, 2017
5

Great to pay a reduced entry rate, different from the website. However, once inside it took a very long time to be served at the bar. Apart from being cold outside the venue was lovely and the food very good. Visited The Roof Gardens on 2017-03-18

Reply from The Roof Gardens

We were so pleased to hear that you enjoyed the food and setting on your recent visit to The Roof Gardens! I’d like to take this opportunity to personally apologise for the long wait you experienced at the bar, unfortunately the bar can occasionally be a little slower when we have a high number of guests arriving at the same time. I very much hope we are able to welcome you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 22nd, 2017
3

Awesome as usual. Great atmosphere and good people Visited The Roof Gardens on 2017-03-17

Reply from The Roof Gardens

Thank you for your awesome review! We hope to welcome you back for more good time on The Roof again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 21st, 2017
5

Excellent staff from door to bar. Visited The Roof Gardens on 2017-03-17

Reply from The Roof Gardens

It was such a treat to read your review and hear that you thought the whole team were excellent, thank you! We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 20th, 2017
5

Good venue as usual :-) Visited The Roof Gardens on 2017-03-18

Reply from The Roof Gardens

Thank you for sharing your great review with us. We are looking forward to seeing you again next time. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 20th, 2017
4

Excellent!! Great venue and a wonderful night out. Visited The Roof Gardens on 2017-03-17

Reply from The Roof Gardens

Thank you for your excellent review! We hope to see you for another wonderful night out again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 20th, 2017
5

The DJ played great tunes & the saxophonist was a nice touch. We Love the place! Nice crowd. Always good fun ! Visited The Roof Gardens on 2017-03-18

Reply from The Roof Gardens

We loved reading your review so wanted to thank you for sharing it with us! I’ll be sure to share your fantastic comments on the music with our resident DJ and saxophonist who I’m sure will be delighted to hear how much you enjoyed the entertainment. We are looking forward to hopefully welcoming you back to The Roof Gardens again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 20th, 2017
5

Absolutely amazing organisation for a girls dinner with really great service. The whole team was attentive to our needs and made sure we had a great evening. We loved every minute and will certainly come back. Andy Crofts and his team are definitely one of the best in london for events Visited The Roof Gardens on 2017-03-18

Reply from The Roof Gardens

What an amazing review, thank you for taking the time to share it with us! We were all delighted to hear how much you and your friends enjoyed your evening with us, none more so than Andy who was so touched to receive a personal mention! Our favourite part of your review was hearing that you will certainly come back, we are looking forward to seeing you again already. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 20th, 2017
5

Fantastic service, food and atmosphere! The staff are immensely helpful and great service! Would recommend to all. Visited The Roof Gardens on 2017-03-18

Reply from The Roof Gardens

I don’t think we could ask for a more complimentary review, so thank you for taking the time to share it with us! The whole team were over the moon to hear that you thought they were helpful and that you enjoyed the food and the atmosphere, thank you. We hope to see you again soon. Kind regards Sam Wilson General Manager sam.wilson@roofgardens.virgin.com
by on March 20th, 2017