Our visit to Luna springs for bottomless brunchaoke was really disappointing. Whilst the staff were absolutely lovely, a lot of things just didn’t seem to go right for us. Firstly, we were seated well away from the main part, on a dirty table which we ended up cleaning ourselves. It was clear that other limited groups around us were also disappointed with this arrangement as they had asked to be moved to the main part where they could see the band performing. Unfortunately, there were not enough seats for us to be moved. It felt like we were outsiders and observing the main group of people having fun. Our drink orders, and our food, were getting mixed up and we were left for some time with empty drinks. At the end of the brunch, we were told to leave abruptly as they were setting up for another event. This was definitely the vibe throughout the whole brunch, with staff clearly focused on something else and setting up around us. The venue is really lovely and I feel like we just had poor luck with everything on the day we visited.
Reply from Bingo Lingo
Hi there. Thank you for leaving your review. We are sorry to hear that your experience was not that of the 5-star one we aim to provide for every guest and we would like to look into your situation further. So we can, please could you email paige.m@adventurebar.co.uk with the above, a booking name, reference number and your contact details. Thank you.
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