1. We operate a 28-day refund policy. Refunds are issued in the form of a voucher issued by Ticket Taylor to use on any event, in any city on any date. Refunds will only be considered 28 days or more before the date of the show. Under 28 days before the show, we regret that tickets are non-refundable or transferable, however, ticket holders who cannot attend are entitled to find someone else to attend in their place
2. Tickets are issued subject to the rules and regulations of the venue.
3. Please check your tickets, as mistakes cannot always be rectified.
4. Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, we will contact you to arrange a suitable reschedule for your booking. It is your responsibility to ascertain the date and time of any rearranged event.
5. The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons. We always advise our customers to please bring ID.
6. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed. Bottomless service starts at the designated time and will not be extended for late comers.
7. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
8. Tickets are sold subject to the venue or promoter's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
9. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, Fabulous Beyond Productions, one of their authorised partners or sub-agents, it will become voidable and the holder may be refused entry to or ejected from the venue.
10. The venue may operate a No Smoking Policy.
11. The promoter, venue management and Fabulous Beyond Productions accept no responsibility for any personal property.
12. The event listed on the purchased ticket is strictly for ticket holders who are over 18 years of age. Identification may be required.
13. Smaller groups may be buddied up onto larger sharer tables. Day Party entry only tickets may be allocated to a different area of the venue to brunch tickets.
14. Please note, if anyone appears to be overly intoxicated, then the venue reserves the right to limit the bottomless offer and service is subject to the rules & regulations of the venue. This is following licensing regulations, and we fully support responsible drinking. Please drink responsibly.
15. It is the responsibility of the customer to fully check booking details on their booking confirmation to ensure accuracy. Any errors must be raised to requests@fabulousbeyondproductions.com within 48 hours of booking to be rectified free of charge. Tickets are non-transferrable.
16. Fabulous Beyond Productions reserves the right to amend T&C's at any time.
17. Our kitchens cannot 100% guarantee that there will not be very slight traces of gluten in gluten-free dishes. Whilst we follow all hygienic procedures & make every effort to avoid cross-contamination, we operate in a shared environment. If you have a very severe allergy, then please take the necessary precautions and make us aware ahead of time.