The Christmas Ball: Santas Grotto & Disco

These terms apply to tickets for and attendance at Christmas Ball (“the Event”), organised by Woke Babies and The Enriched Kids C.I.C (“the Organiser”).

Event date and time: 13th December 2026 - 11:00am - 16:00pm
Venue: Awesome Christmas, 93 Guilford Street, London WC1N 1DN (“the Venue”)
Event contact: hello@theenrichedkids.co.uk

By buying a ticket or attending the Event, you agree to these terms. If you buy tickets for other people, please make these terms available to them.
1. Tickets and entry
1. Tickets are valid only for the date, time and entry slot shown on the ticket. Please check your booking details and contact the ticket seller promptly if you spot an error.
2. Please follow the Venue’s reasonable safety and security rules. Security checks may take place. Entry may be refused or delayed where necessary for safety, capacity or the proper running of the Event.
3. Please arrive in time for your entry slot. Late entry may be restricted if the Event is underway or admitting latecomers would disrupt activities or create a safety concern.
4. Tickets may not be resold for more than their original price or used for commercial purposes without the Organiser’s written permission. Any ticket restrictions will be applied fairly and in accordance with applicable law.
5. The Organiser may make reasonable changes to the programme, activities or timings where needed for safety, operational reasons or circumstances outside its reasonable control. If a change materially affects the Event, the Organiser will provide information about available options, subject to applicable law.
6. Smoking and vaping are subject to the Venue’s rules.
2. Cancellations, postponements and refunds
1. Tickets cannot usually be exchanged or refunded because a ticket holder can no longer attend. This does not affect any rights you may have under applicable law.
2. If the Organiser cancels the Event, or postpones it or makes a material change, the Organiser will contact ticket holders with information about the available options and any refund process.
3. If circumstances outside the Organiser’s reasonable control affect the Event, the Organiser will share updates and explain any arrangements for a replacement date or refunds. Your legal rights are unaffected.
4. Refunds, where due, will be handled by [insert responsible party: Organiser or ticketing provider]. Contact [insert contact details or ticketing-provider instructions] for help.
5. The Organiser may not be able to provide a refund solely because a ticket holder is dissatisfied with an activity or item that was supplied as described. This does not limit any rights arising where the Event or a service is not provided as agreed.
3. Children and safeguarding
1. Children under 16 must be accompanied and supervised throughout the Event by a responsible adult aged 18 or over. Each accompanying adult remains responsible for the children in their care, including in queues and activity areas.
2. Please report any safeguarding or welfare concern to an Event team member or the Safeguarding Lead on site.
3. The Organiser will ensure that staff and volunteers working with children are appropriately recruited, briefed and checked for their roles, including DBS checks where required.
4. The Organiser will not use identifiable photographs or video of a child for promotional purposes without appropriate permission from their parent or guardian. See section 7 for further information.
4. Food, allergies and first aid
1. Food and drink may be provided by independent vendors. Ingredients and food-handling practices are the responsibility of the relevant vendor.
2. If you have an allergy or dietary requirement, speak to the vendor before ordering. The Organiser cannot guarantee that food or the Venue is free from allergens, but this does not limit anyone’s legal rights.
3. A first-aid qualified team member is expected to be on site during the Event. Ask a team member for help if you need first aid or emergency assistance.
5. Safety, belongings and liability
1. Attendees are responsible for their personal belongings. Please do not leave valuables unattended. The Organiser may move unattended items for safety or security reasons and will make reasonable efforts to direct enquiries about lost property.
2. Follow staff instructions and any safety notices when using inflatables, games and other activities. Children must be supervised by their accompanying adult.
3. The Organiser is not responsible for loss or damage to personal belongings except where it is legally responsible.
4. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or a person’s statutory consumer rights. The Organiser remains responsible for providing any services it has agreed to supply in accordance with applicable law.
6. Accessibility and additional needs
1. The Venue’s accessibility features should be confirmed before tickets go on sale. Current information: [insert verified details about step-free access, accessible toilets, seating and other facilities].
2. The Organiser will consider reasonable adjustments and accessibility requests. Please contact [insert email address] as early as possible, ideally at least 72 hours before the Event, so arrangements can be discussed.
3. Any sensory-friendly sessions or other adjustments will be described in the Event information if they are available.
7. Photography, filming and personal information
1. The Organiser may arrange photography or filming for the Event. Attendance does not, by itself, mean that you consent to identifiable images of you being used for marketing.
2. Before taking or using identifiable images for promotional purposes, the Organiser will explain how images will be used and provide an appropriate way to give or decline permission. For children, permission must be obtained from a parent or guardian.
3. If you do not want to appear in promotional images, contact [insert email address] before the Event or speak to staff on arrival. The Organiser will explain the available arrangements.
4. Personal information, including any image permissions, will be handled as described in the Organiser’s privacy notice: [insert link to privacy notice]. For privacy questions, contact [insert privacy contact details].
8. Behaviour and removal
1. Attendees must behave respectfully, follow staff and Venue instructions, and avoid behaviour that is abusive, discriminatory, disruptive or unsafe.
2. The Organiser or Venue may ask someone to leave if their behaviour creates a safety risk, seriously disrupts the Event or breaches these terms. Any decision will be made reasonably in the circumstances.
3. If someone is removed, any refund will be considered in line with applicable law and the circumstances.
9. Age restrictions
The Event is intended for families with children. Any age restrictions for specific activities or areas will be clearly stated in the Event information. Photo identification may be requested where an age restriction applies.
10. General
1. These terms are governed by the laws of England and Wales. The courts of England and Wales will hear disputes, subject to any mandatory rights you may have to bring a claim elsewhere.
2. If any part of these terms is found unenforceable, the remaining parts will continue to apply.
3. These terms do not remove any rights you have under consumer law.
Before publishing: confirm the 2026 date and times, organiser’s legal name, accessibility details, safeguarding arrangements, refund contact, privacy notice and image-permission process. I also replaced the broad liability waivers and “attendance means consent” wording; consumer terms need to be fair and transparent, and some liabilities cannot be excluded. (Consumer Rights Act 2015, CMA guidance on fair customer contracts) A solicitor familiar with UK consumer and data-protection law should review the completed version before publication.


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