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The Wood House

Pub, Restaurant Bar
(407)

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Top Events @ The Wood House

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Make your own gin with Plymouth Botanical Lab! Buy Your Ticket
Tuesday 29 May 2018
Neck of The Woods Buy Your Ticket
Saturday 2 June 2018

Description

The Woodhouse brings a breath of fresh air to London's pub circuit. As well as a spectacularly inviting dining room and grand pub garden it has a generous menu, offering a range of seasonal delights. Perfect for any occasion, any time of year and for anyone, The Woodhouse is the place to be all year round, whether you're chilling with mates for after work drinks or tucking into a hearty Sunday roast with your family.

The Wood House uses only the finest ingredients in its food, much of which is locally sourced, and guests will be pleased to find all the popular British pub classics on the menu. Not only do they serve delicious food from their kitchen, but they have a resident Burger Shack in the garden, offering juicy burgers and curly fries for you to indulge in, pop in after your walk in Sydenham Woods. 

As for drinks, the pub offers a wide range of continental beers and award-winning ales, as well as a fantastic wine list. There's no doubt you'll fall head over heels for The Woodhouse' lively, rustic charm.

What's on

To see all upcoming events view the full event calendar.

Make your own gin with Plymouth Botanical Lab!

Make your own gin with Plymouth Botanical Lab!

Tuesday 29 May 2018

CALLING ALL GIN LOVERS!It’s now the moment you’ve been waiting for - the chance tomake your very own gin!You'll be...
Neck of The Woods

Neck of The Woods

Saturday 2 June 2018

Join us on the 2nd of June for our Neck of The Woods Garden Gathering. This is brought to you by The Wood House and By...
Havana Club Masterclass

Havana Club Masterclass

Wednesday 11 July 2018

Join the Havana club rum ambassador for a rum masterclass.  Taste the range - Havana Club, Havana Especial 7,...
Mezz-merised by Mezza

Mezz-merised by Mezza

Thursday 12 July 2018

Join us for a relaxed evening of sampling our new Italian sparkling wine and snacking on canapes...
Bacardi Daiquiri & Mojito Masterclass

Bacardi Daiquiri & Mojito Masterclass

Wednesday 22 August 2018

Join our Rum Expert, for an exclusive evening, to learn about the origins & production techniques behind the...

Info
Drinking and Eating, Chilling with mates, Chatting and Drinking, Date night
No Door Charge
No queues normally
Happily Affordable ££
Sydenham
18
Background Music
Pub, Restaurant Bar
Wheelchair Access, Disabled Toilets
None

Hours
Day Open Close Notes
09:00 23:00
09:00 23:00
09:00 23:00
09:00 23:00
09:00 00:00
09:00 00:00
09:00 22:30

Location
The Wood House
39 Sydenham Hill, London, SE26 6RS

Area:
South London

Nearest station:
Sydenham Hill (Rail)
View on Citymapper
View on Google Maps

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Menus
Drink Prices Price
Pint of Lager £4.70
Pint of Real Ale £4.25
Bottle of Lager (330ml) £4.70
Bottle of Cider (568ml) £5.85
Cocktail £8.00
Spirit and Mixer (50ml double shot and mixer) £8.60
Glass of Wine (175ml measure Large ) £7.55
Bottle of House Wine £21.50
Bottle of Champagne £45.50

Menus

Kids Menu Download
Pudding Menu Download
Dinner Menu Download
Brunch Menu Download
Sunday Menu Download


This venue serves British, Grill, Brunch and Roast Dinner food.

A word from the chef:
A range of British pub classics and lighter dishes, from salads to our delicious sausage & mash. We also have our fantastic Burger Shack in our garden where you can order a juicy burger, curly fries and relax in one of our heated garden huts.

Private Hire
Name Type Capacity
Seated		 Capacity
Standing		 Cost Min spend
Midweek*		 Min spend
Weekend*
Paxton lounge Private Room 15 24
Bar Lounge Venue Hire 28 40
Conservatory Private Room 50 100
Garden Outdoor Space 140 300+
* The minimum spends are a guideline only and vary according to the day and time of the year.

(407 reviews) Show all Show fewer



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Excellent food. Pork bites started was great but so filling! Visited The Wood House on 2018-05-26
by on May 27th, 2018
4
Nice atmosphere, good service. Great to be in the woods and away from the high stress. Good selection of food without being too much. Lamb dish was nice just a bit overseasoned but the salmon starter was delicious. Visited The Wood House on 2018-05-23
by on May 24th, 2018
4
Food good & plenty on the plates. Bar staff cheerful and welcoming. Garden toilets clearly hadn't been cleaned for quite a while and maybe it would be better if they were closed when the pub is not busy. Unfortunately we asked the garden server for a couple of minutes to finish our starters and our main courses then got forgotten and weren't served up until we chased them up at the bar which meant they were sitting around for 25 minutes. :-/ Visited The Wood House on 2018-05-23
by on May 24th, 2018
3
We had a great afternoon on the Woodhouse garden. The staff were very helpful, bringing water over for our dog at various times throughout the afternoon with no prompting. The food was lovely and the garden a fabulous place to spend a sunny afternoon with friends. Highly recommended. Visited The Wood House on 2018-05-19
by on May 21st, 2018
5
The restaurant was quite busy and as a result we waited quite a while after we were seated before our order was taken. It then took about 15 minutes for our drinks to be brought to our table. Unfortunately, when our food arrived, it was cold - all 4 meals. We pointed this out to the waitress who had to speak to someone before the meals were taken away. When new meals were brought they were very hot and on hot plates - as hot food should be. This is the second time I've had to return food because it was cold, so will give very careful thought before coming back. One final point - Yorkshire pudding is NOT meant to be served cold!!! Visited The Wood House on 2018-05-20
by on May 21st, 2018
3
staff were very friendly and the food served to my party was excellent but I found the crispy chickden to be tough which spoilt the meal. However, everyone in the party said they had a great evening and would return, as I would. Visited The Wood House on 2018-05-19

Reply from The Wood House

Hi there, I'm sorry to hear that some of your meal wasn't up to scratch, I have spoken to the kitchen, and they have changed the way they cook the chicken to ensure it retains more moisture. We look forward to seeing you again soon! -the Woodhouse team
by on May 21st, 2018
4
What an amazing pub! The staff are so friendly and can’t do enough for you, no matter how busy they are. We came here 2 years ago and the place was a disaster. We were lucky to meet Anna the GM and she is a god send for this place. There was live music playing in the garden which was a wonderful surprise, what a great atmosphere! The food was delicious and the chefs obvisiouly enjoy what they do as I could see into the kitchen. Anna, what a wonderful pub and team you have. Me and my friends will defiantly be back. I couldn’t recommend this place more! Visited The Wood House on 2018-05-19
by on May 20th, 2018
5
Great atmosphere, brilliant staff and the food is excellent. Great spot for family, just hanging out or even a date. Nice garden as well Visited The Wood House on 2018-05-13
by on May 15th, 2018
4
Great meal. Everyone really enjoyed it. Visited The Wood House on 2018-05-13
by on May 14th, 2018
5
The really nice setting was fantastic will def go back. I would say the roast was really good, but I and my GF are doing a sort of Sunday roast tour of London and we have had better ones. The windmill at Clapham common (or even barrel and horn in Bromley) was a bit better as they had more veg and more meat. the potatoes were quite hard.. maybe that was it! :) but overall really good! Visited The Wood House on 2018-05-13
by on May 14th, 2018
4
Excellent food, all the Sunday roasts we had were well done and nicely presented. The place is warmy and the staff is welcoming. I highly recommend the place Visited The Wood House on 2018-04-29
by on May 13th, 2018
5
loved it loved it loved it, food was superb as usual Visited The Wood House on 2018-05-07
by on May 8th, 2018
5
Good spot for families in a leafy location. Great burgers. Visited The Wood House on 2018-05-06
by on May 8th, 2018
4
A great pub with a fantastic outdoor area for large groups and families. Visited The Wood House on 2018-05-06
by on May 7th, 2018
5
Polite and staff and quick service Visited The Wood House on 2018-05-06
by on May 7th, 2018
5
I love the food, burger shack and the actual pub/restaurant itself. The location is beautiful and it has a lovely decor and garden. What let’s the experience down is the staff. They are all polite and well mannered but some just don’t have a clue on what’s going on. One piece of feedback from a friend was that she’d got to the bar to order and the barman took her order one drink at a time. Literally, a pint of... then he’d make that pint, a G&T and he’d then make one, a glass of wine etc etc... What happens when they are busy? Another friend tried to order food and the staff just looked at her blank. When I went to ask for my reservation I was asked to speak to someone else. They then took me to someone else who then said they needed to speak to the manager.... Where they not briefed before opening? Lovely place, lovely garden, lovely selection of food and drink but terrible staff training. Visited The Wood House on 2018-05-05

Reply from The Wood House

Hi there, Thank you for taking the time to review us, I am sincerely sorry that you feel let down by some of the members of our team, we are expanding our team for summer and in doing so have taken on some inexperienced servers. Since your review we have implemented a more rigid training schedule for all new staff and hopefully this occurance will not happen again. If you wish to speak about this issue further, please don't hesitate to get in contact on 0208693566 or drop us an email. Again, my deepest apologies, Shane Phillips Assistant Manager
by on May 6th, 2018
3
Had a lovely lunch food and sertvice was excllent Thank you Rudi. Woud definitely recommend and go again when next in the area. Visited The Wood House on 2018-05-03
by on May 4th, 2018
5
The food was great and service excellent. We did mention at booking it was my mums birthday and if they could do something special, but they didn't and to be fair we didn't follow up. Visited The Wood House on 2018-05-01

Reply from The Wood House

Hi there, Sorry about the mishap on our end, we normally do give a candle on a desert etc. I'm sorry that on this occasion it got missed! -The Woodhouse Team
by on May 2nd, 2018
4
Rotten day outside - lovely to take refuge in the Wood House. First visit and very impressed with service and food. Visited The Wood House on 2018-04-29
by on April 30th, 2018
5
Roast - amazing Bar service in the restaurant - very efficient Very polite young chap by the name of Mothibi I believe Visited The Wood House on 2018-04-29

Reply from The Wood House

Thank you very much for your review! i have passed on your praise to Mothibi and we look forward to seeing you again soon! -The woodhouse Team
by on April 30th, 2018
5
Great service and great food for a large party celebrating a family birthday. Everybody enjoyed themselves enormously and the Wood House team accommodated us all beautifully. Visited The Wood House on 2018-04-29

Reply from The Wood House

Thank you so much for your glowing review and we are delighted that you and your family enjoyed yourselves with us! -The Woodhouse Team
by on April 30th, 2018
5
Best pork roast in London! Cracking to die for, red cabbage and honey glazed parsnip were spot on! Keep up a good food guys! We are booked for next week already! Visited The Wood House on 2018-04-24

Reply from The Wood House

Fantastic! We have passed on you compliments to the kitchen and look forward to seeing you in the future! - The woodhouse Team
by on April 29th, 2018
5
Had a lovely lunch with one of the best fish and chips I've had. Staff were friendly and helpful too. Look forward to returning. Visited The Wood House on 2018-04-28

Reply from The Wood House

Thank you so much for your glowing review! we look forward to seeing you again soon! -The Woodhouse Team
by on April 29th, 2018
5
Beautiful pub and the food was amazing but we had to wait for our mains for 20mins and the steak which I asked to be medium rare was well done, assuming because it was sat in the warmer for ages...will definitely go back though as the food is delicious Visited The Wood House on 2018-04-28

Reply from The Wood House

Thank you for taking the time to review us, I'm sorry the steak was not cooked to your liking, we look forward to seeing you again soon!
by on April 29th, 2018
4
Service was average... waiter delivered my partners meal with half his gravy spilling over the edge! Food was nothing but average - quite over priced for what it was! Would only visit for a beer in a sunny garden, not for food ever again Visited The Wood House on 2018-04-22

Reply from The Wood House

Hi There, I'm sorry to hear that you didn't enjoy your recent visit to the woodhouse, we pride ourselves in using the highest quality of ingredients for all of our meals which can increase the price slightly, never-the-less, there is no excuse for a poor standard of service. I will speak to the staff personally to ensure that every customer receives the high service that we expect. If you wish to discuss this matter further, please don't hesitate to get in touch on 02086935666 or drop us an email. Kind regards, Shane Phillips Assistant Manager
by on April 26th, 2018
3
Delicious food and great service - in a comfortable and relaxed setting that’s great for kids and dogs too! Visited The Wood House on 2018-04-22

Reply from The Wood House

Hello Thank you for leaving us 5 start review. We are delighted that you enjoyed our food and service. We will see you soon. Many Thanks Anna
by on April 23rd, 2018
5
We spend 3 days in the garden this week, best place to be in London! Amazing cocktails, delicious food, outstanding service!!!! Such great atmosphere in the garden! We will be back! Visited The Wood House on 2018-01-17

Reply from The Wood House

Thank you for your kind words. We hope to see you soon, to enjoy our new cocktails and seasonal food. Many Thanks Anna
by on April 22nd, 2018
5
Best beer garden in London bar none Visited The Wood House on 2018-04-21

Reply from The Wood House

Thank you for leaving us 5 stars. We hope to see you soon in best beer garden in London. The 'HUMBLE' Wood House Team
by on April 22nd, 2018
5
amazing food amazing staff everyone went out of their way to make sure that we had the best day ever. The food was AMAZING and the staff too of course Visited The Wood House on 2018-04-14

Reply from The Wood House

Many Thanks for finding time to leave us a nice review. We are always trying to make sure that our guest have most amazing time in our beautiful pub. We hope to see you back soon. Thanks The Wood House Team
by on April 21st, 2018
5
Lovely beer garden. Good food and friendly staff. Visited The Wood House on 2018-04-20

Reply from The Wood House

Thank you so much for letting us know that you enjoyed your time in our garden. We hope to see you soon. Many Thanks The Wood House Team
by on April 21st, 2018
5
I used to go to the Woodhouse weekly, but the management seems to have changed. Though still a lovely pub in setting (inside and the wonderful garden), the service and quality of food has seriously taken a turn for the worse. Service at the bar is terrible and I actually didn’t end up eating what I ordered ( sprats and broccoli fritters - both incredibly oily). Good if you want drink in the sun or are going to eat the the burger shack outside, but unfortunately they need to improve otherwise. Visited The Wood House on 2018-04-19

Reply from The Wood House

Hi Sonia Thank you for taking the time to review your recent visit at The Wood House. I am so sorry that your experience fell short of your expectations; this is by no means the standard we aim to deliver to our guests. Please accept my personal apologies for your disappointment. If you would like to discuss your recent visit please do give me a call on 02086935666. Kindest regards, Anna Veidemane General Manager
by on April 20th, 2018
2
Really nice venue, lovely surroundings but badly let down by poor service. Booked a table in advance online (for 14) but no table was reserved for us when we got there and no one seemed bothered to sort this out for us either - we asked a few different people and eventually someone said 'ok sit over there if you want' but never took our order! Quite bizarre. Throughout the evening we had to find staff to get serve us and had to almost force a food order on someone - we'd have spent much more if service had been attentive, or even pleasant! The bill was wrong too - clearly no record kept of what we were spending. Sorry - such a shame you are let down by poor staff training. Visited The Wood House on 2018-04-18

Reply from The Wood House

Thank you for your feedback regarding your recent visit - we do truly appreciate feedback from our guests. May I first of all say how very sorry I am that you left us less than satisfied with the services you received. We all take great pride in providing our guests with the highest standards of service and I am sorry that we failed to meet your expectations on this occasion. Please be assured that the matter has been addressed internally. We do hope that, despite your your recent visit, you will decide to return to the Wood House so we may have another chance to deliver to you memorable experience. We look forward to welcoming you back. With kindest regards,
by on April 19th, 2018
2
Great pork belly, just hope there will be more salads now that Spring has finally arrived! Maybe consider selling Whispering Angel by the glass? Always a reat in the garden! Visited The Wood House on 2018-04-18
by on April 19th, 2018
5
Good Friday visit after a great woodland walk. Food was just ok. Staff not great and a bit disinterested they had obviously been having a busy day. Won't return to eat. Visited The Wood House on 2018-03-30
by on April 16th, 2018
3
Food was tasty, and my wife was pleased with her fish pie but my Sunday Roast was cold. Visited The Wood House on 2018-04-15
by on April 16th, 2018
2
Roast chicken very poor quality, very few vegetables and choice of main meals poor.for the money. Table very cramped in main bar area. Staff very pleasant. Hate the 12 TIL 2pm bracket. Visited The Wood House on 2018-04-15
by on April 16th, 2018
3
Absolutely love this pub! Went for a roast on a busy Sunday with the family and it was delicious - despite it being full booked. Would definitely recommend and will be back for sure! Visited The Wood House on 2018-04-08

Reply from The Wood House

Thank you for your very kind words and for taking the time to write such a positive and delightful review. We hope to see you back very soon. Kind Regards, Anna
by on April 9th, 2018
5
Absolutely love this pub! Went for a roast on a busy Sunday with the family and it was delicious - despite it being full booked. Would definitely recommend and will be back for sure! Visited The Wood House on 2018-04-08

Reply from The Wood House

Thank you for your outstanding review. At The Wood House we pride ourselves on delivering the most memorable of experiences to all of our guests, and I am so glad we achieved this during your visit. We will see you soon. Many Thanks Anna
by on April 9th, 2018
5
Have been to the wood house a few times now, normally have a really good service, however this time there was part of our meals missing, we wasn’t offered any drinks after we’d sat down for our meal and overall service was very disappointing Visited The Wood House on 2018-04-08

Reply from The Wood House

I'm very sorry to hear that your experience at the Woodhouse was not as comfortable as usual. We do work very hard on our staff training and i'm sorry that the standards of service had slipped on this particular visit. There is no excuse for poor service, i will speak to the member of the team who was working and hopefully this won't happen in the future. Kind regards- The Woodhouse Team
by on April 9th, 2018
3
The food was delicious and we had a really lovely time. Visited The Wood House on 2018-04-07

Reply from The Wood House

Hi there, I'm really glad you enjoyed your visit, we look forward to seeing you soon! -The Woodhouse team
by on April 8th, 2018
4
Sorry but it was a bad meal. We arrived at 12.30. The lunch appeared just before 2. The children wanted pasta. This arrived after an hour and was cold. The adult meals were liver and bacon (liver over cooked and inedible; the spinach uncooked). Chicken pie - over cooked; smoked haddock - cold. The fish finger sandwich and chips were ok. The staff avoided keeping us informed and eventually we left. We did not pay and were offered a round of drinks. Visited The Wood House on 2018-03-30

Reply from The Wood House

Hi there, I'm one of the managers here at the woodhouse, i'm awfully sorry that on the day of your visit standards where not as high as they usually are. There is no excuse for it. I'm glad that the meal was not charged for as we do pride ourselves in very high standards both front of house and in the kitchen. I have spoken to the staff on your particular visit and retrained them in how to work with our guests, being informed is very important. If you wish to speak about this further please don't hesitate to get in contact with us on 02086935666. Sincerest apologies, Shane Phillips Assistant Manager
by on April 3rd, 2018
1
Good food, but a little expensive. Visited The Wood House on 2018-04-01
by on April 2nd, 2018
5
Great Easter roast lunch with the family Visited The Wood House on 2018-04-01
by on April 2nd, 2018
5
Fantastic food and very nice staff-only thing we were a little confused about was that it says pub is dog friendly on website yet when we arrived we were told you need to specify you are bringing a dog when booking! Visited The Wood House on 2018-04-01

Reply from The Wood House

Hi there, We are a very dog friendly pub, but when it comes to seating plans and bookings we do ask people to specify if they have a dog as we try to have one area (the conservatory) which is dog free, incase of allergies etc. I'm sorry that on the day things got a bit lost in translation, i hope this hasn't put you ogg a return visit, Kind regards, The Woodhouse team
by on April 2nd, 2018
3
The venue is great, but unfortunately the food was a let down. The pork was fatty, the carbs liver tasted of lambs liver. Some food was cold. The deserts were cold. I think the cook had an off day. Visited The Wood House on 2018-03-31

Reply from The Wood House

I'm sorry that parts of your meal didn't hit the mark when you visited, we try to keep up a very high standard in our kitchen, standards should never drop, i hope you will give us another chance and if you wish to contact us to speak more please phone 02086935666 or drop us an email. Kind regards, Shane Phillips Assistant Manager
by on April 1st, 2018
3
Beautiful place and really delicious food Visited The Wood House on 2018-03-30
by on March 31st, 2018
5
disappoiting . Service unbelievably slow. More than once had to get up to ask for service. The food was stone cold when it eventually arrived and then given the wrong bill. May come for a drink in the summer but will never eat there again. Visited The Wood House on 2018-03-30

Reply from The Wood House

I'm sorry you didn't enjoy your time with us, we pride ourselves in quick service and a high quality of food, i'm sorry on your particular day that standards slipped, there is absolutely no excuse for it. If you wish to discuss this further, please get in contact with us on 02086935666. Kind regards, Shane Phillips Assistant Manager
by on March 31st, 2018
1
Staff were really accommodating and attentive. Food was incredible. Wine list was extensive. I’ll be back for sure! Visited The Wood House on 2018-03-30
by on March 31st, 2018
5
Excellent food and great service will visit again Visited The Wood House on 2018-03-29
by on March 30th, 2018
5
We had a lovely time and our waitress (Vestina) was great. The food is always excellent quality so we will be coming back soon. Visited The Wood House on 2018-03-28

Reply from The Wood House

I passed on your lovely review to Vestina, Thanks so much for taking the time to review us! Kind regards, The woodhouse Team
by on March 29th, 2018
5
Excellent service in pretty surroundings. Good food for reasonable prices. Worth a visit! Visited The Wood House on 2018-03-26

Reply from The Wood House

Hi there, Its great to read such a positive review, hopefully we will see you again soon! -The Woodhouse Team
by on March 27th, 2018
5
The best Sunday lunch. Absolutely delicious. Good atmosphere and staff very friendly and efficient. Will be back for more!! Visited The Wood House on 2018-03-25

Reply from The Wood House

Brilliant! we're glad you enjoyed your time with us, See you again soon! -The Woodhouse Team
by on March 26th, 2018
5
This was our first visit to the Wood House and what a Superb Sunday lunch we had. one of the best we have had out in a long time. The staff were excellent, the food was delicious and a lovely setting to top off a great afternoon. Looking forward to a return visit Visited The Wood House on 2018-03-25

Reply from The Wood House

Hi there, Thanks for taking the time to review us, its always nice to hear such positive feedback! we look forward to seeing you again soon! Kind regards, Shane Phillips Assistant Manager
by on March 26th, 2018
5
Food was nice and the kids had a great time in the garden. Visited The Wood House on 2018-03-23

Reply from The Wood House

Hello there, Thanks for leaving us such a great review. We are so pleased to hear you enjoyed your visit with us. The garden is perfect for the kids to enjoy and we love it when the whole family come down for an afternoon with us. Please do come back again very soon. Warmest Regards, Oliver Communications Manager
by on March 24th, 2018
5
Pretty surroundings, good service lovely food. Terrific lunch menu made even better because they welcomed my little dog. I never give 5stars but this one is worth 4 and a half. I will be returning and recommending it to friends. Visited The Wood House on 2018-03-22

Reply from The Wood House

Hey! Thank you for a great review. I'm so pleased to hear you enjoyed your visit with us. We really do appreciate any feedback given. We look forward to seeing you in the not too distant future. Warmest regards, Oliver Communications Manager
by on March 24th, 2018
4
Couldn’t find our booking and wouldn’t let us in Visited The Wood House on 2018-03-18

Reply from The Wood House

Hello there, I'm very sorry to hear this. Please, could you give us a call on 0208 693 5666 to discuss this further? We would really like to resolve this for you. Regards, Oliver Communications Manager
by on March 19th, 2018
1
Food was tasty but unfortunately only luke warm on arrival! Visited The Wood House on 2018-03-18

Reply from The Wood House

i'm so sorry that you had a bad experience with us, look warm food is not acceptable and your feedback has been noted and passed to the kitchen so this sort of thing won't happen in the future, i hope this hasn't ruined your overall expectations of the Woodhouse and we hope to see you again soon. Kind Regards, Shane Phillips Assistant Manager
by on March 19th, 2018
4
The food was delicious and the staff very accommodating. There was a good atmosphere and the refurbishment is excellent. The service was very slow, however, which has always been my experience whenever I have visited. Visited The Wood House on 2018-03-18

Reply from The Wood House

I'm sorry that you have experienced slow service with us, we aim to get our food to the tables as quickly as possible with the same high level of quality that we have always had. Sometimes our waiting and cooking times are slightly longer due to high demands on the kitchen on certain days. We are doing our best to shorted our waiting times, thank you for your feedback. Shane Phillips Assistant Manager
by on March 19th, 2018
4
Fabulous Roast, great ambience + warm friendly staff ! A mistake over our booking ( our two dogs had not been included ) was quickly resolved . Would definitely recommend for a relaxed Sunday lunch . Visited The Wood House on 2018-03-18

Reply from The Wood House

Hello there, Thank you for your feedback! We are glad to know you enjoyed the food, service and ambience here at The Wood House. We value such wonderful feedback from our customers and we hope to see you again soon. Many thanks, Anna GM
by on March 19th, 2018
5
Fantastic atmosphere and friendly helpful staff. Will be back very soon! Visited The Wood House on 2018-03-17

Reply from The Wood House

Hello there, Thank you for your feedback! We are glad to know you enjoyed the food, service and ambience here at the Wood House We value such wonderful feedback from our customers and we hope to see you again soon. Many thanks, Anna GM
by on March 18th, 2018
5
Relaxing and warm ambience, great service, gorgeous British food wonderfully presented using the best ingredients. Oh and our wine was absolutely lovely. Visited The Wood House on 2018-03-13

Reply from The Wood House

Hello there, Thank you for your feedback! We are glad to know you enjoyed the food, service and ambience here at the Wood House We value such wonderful feedback from our customers and we hope to see you again soon. Many thanks, Anna GM
by on March 14th, 2018
5
Always a great experience. Considering it was super busy the staff were lovely as ever and very professional. Look forward to my next visit which will be very soon x Visited The Wood House on 2018-03-11

Reply from The Wood House

Hello there, Thank you for your feedback! We are glad to know you enjoyed the food, service and ambience here at the Wood House We value such wonderful feedback from our customers and we hope to see you again soon. Many thanks, Anna GM
by on March 12th, 2018
5
Thoroughly enjoyed our visit to the Wood House on Mothering Sunday. Perfect dining room, excellent service and quality food and drinks. Very family friendly. Would recommend! Visited The Wood House on 2018-03-11

Reply from The Wood House

Hello there, Thank you for your feedback! We are glad to know you enjoyed the food, service and ambience here at the Wood House We value such wonderful feedback from our customers and we hope to see you again soon. Many thanks, Anna GM
by on March 12th, 2018
5
I am pleased that you have asked me for feedback on my recent Mothers Day visit as I have a couple of comments which you may find interesting. I visited you three weeks ago, on a Saturday and loved every minute. In fact, would have given you 5 stars but yesterday was not your best I'm afraid and therefore, may not return when I have an occasion to celebrate. Firstly the menu was very limited - roast, roast or roast. I settled on the fish and chips as it is what I had three weeks before and really enjoyed it. It was not good. Watery and tasteless with a mix of floppy brown fries and hard burnt ones. My husband had the pork belly roast which he says was very dry and overcooked. The children were fine with their kiddies meals. The environment and ambiance was lovely - busy, but there were plenty of staff. I think you tried to cover too many sittings as the food standard fell dramatically in my opinion. Annette Cotterill Visited The Wood House on 2018-03-11

Reply from The Wood House

Hi Annette, I'm really sorry that your experience with us didn't live up to your expectations. Having a busy mothers day is no excuse for a drop in standards. i have given your feedback to the kitchen also to make sure this doesn't happen again. if you wish to discuss this further please don't hesitate to drop us an email at thewoodhouse@youngs.co.uk or speak to me personally on 02086935666. We hope to see you at the woodhouse again soon, Shane Phillips Assistant Manager
by on March 12th, 2018
3
Food was outstanding but on walking in we were greeted in rather a rude and abrupt manner which left a sour taste for most of our meal. Our serving staff were great however so a real shame that the person in charge didn't set an excellent example. Visited The Wood House on 2018-03-11

Reply from The Wood House

Thank you very much for your feedback, i'm glad that you enjoyed your food and that our serving team made you feel welcome. I am very sorry that your welcome was not to as high of standard as we would expect, this is unacceptable and i have spoken to the team to ensure this doesn't happen again. We hope to see you at the Woodhouse again soon, if you wish to discuss this further then please don't hesitate to get in touch on 02086935666 or email thewoodhouse@youngs.co.uk Kind regards, Shane Phillips Assistant Manager
by on March 12th, 2018
3
Food as always was delicious and the waitress serving us was very friendly and helpful. We were a little disappointed though that after waiting over 45 minutes for our main course, we were told there was not enough time for us to have dessert as there was a two hour time limit on the table. To be fair to our waitress took our complaint to management and they found a solution which meant we could stay. But it’s unreasonable to have two hour limits on tables but then not have the capacity to serve a full meal within that time. Visited The Wood House on 2018-03-11
by on March 12th, 2018
4
Great service and AWESOME trio of Roasts on a Sunday...perfect if you can't decide what to have. Visited The Wood House on 2018-03-11
by on March 12th, 2018
4
Perfect Sunday roast food- a lovely atmosphere to celebrate Mother's day. Caring, thoughtful service Visited The Wood House on 2018-03-11

Reply from The Wood House

Hello there, Thank you for your feedback! We are glad to know you enjoyed the food, service and ambience here at the Wood House We value such wonderful feedback from our customers and we hope to see you again soon. Many thanks, Anna GM
by on March 12th, 2018
5
.. . . . . . . . Visited The Wood House on 2018-03-11
by on March 12th, 2018
4
We held a wake on Tuesday and found all the staff to be very helpful and friendly. The buffet was great and there was plenty of it. The conservatory was an ideal place for the amount of around 60 people and all our requests were meet. Thank you to the Woodhouse Visited The Wood House on 2018-03-06

Reply from The Wood House

Again our sincerest condolences on your loss, thank you for taking the time to review us, your feedback means a lot and we're delighted we could make things easy for you especially around this difficult time. Sincerely, Shane Phillips Assistant Manager
by on March 8th, 2018
4
Good food and really attentive Visited The Wood House on 2018-03-07

Reply from The Wood House

Hello there, Thank you for your feedback! We are glad to know you enjoyed the food, service and ambience here at Wood House We value such wonderful feedback from our customers and we hope to see you again soon. Many thanks, Jamie
by on March 8th, 2018
5
Thank you for a fantastic afternoon. I booked to the England vs Scotland 6 nations game. It was a good job I booked as the pub was packed. I was with a group of 6 friends and we all absolutely loved it. We were served at our table by the amazing Alina so never missed one second of the game. The drink range is great and the food was to die for. Top pub with a top team !!!! Visited The Wood House on 2018-02-28

Reply from The Wood House

Hello there, Thank you for your feedback! We are glad to know you enjoyed the food, service and ambience here at the Wood House !We value such wonderful feedback from our customers and we hope to see you again soon. Many thanks, Anna GM
by on March 1st, 2018
5
Food was good and service excellent Visited The Wood House on 2018-02-25
by on February 27th, 2018
4
Unfortunately I do not know the names of the staff but one young waitress was lovely and helpful and very accommodating of the fact that our party size was slightly bigger then we had booked for. However a different member of staff who looked like she may be a team leader or a more senior member of staff was not very friendly or welcoming at all. She even went so far as to say we were ‘naughty’ for turning up with more people then we had booked for. And as it turned out the extra members of our group did not even have food, therefore causing no real extra strain, they simply ordered drinks from the bar and sat around our table with us. Usually me and my family only ever have lovely experiences at the Woodhouse but this time the experience was not as great due to this particular member of staff. We didn’t feel as welcomed as we have done in the past. Visited The Wood House on 2018-02-25

Reply from The Wood House

Thank you for taking the time to send us feedback. I can only apologise too much for the way my staff treated you. I have spoken to the team member in question and retrained her in how to speak to customers. I hope this one experience hasn't put you off the Woodhouse, If you wish to speak about this further then please don't hesitate to get in contact on 02086935666 or send us an email to thewoodhouse@youngs.co.uk Kind regards, Shane Phillips Assistant Manager
by on February 27th, 2018
3
Excellent service, beautiful food and friendly staff. Visited The Wood House on 2018-02-25
by on February 26th, 2018
4
Always an pleasureable experience. Fantastic service and great food. They even put up with our muddy boots. Visited The Wood House on 2018-02-25

Reply from The Wood House

Muddy boots are a speciality of ours ;) Thank you for your review
by on February 26th, 2018
5
Great food and service was excellent Visited The Wood House on 2018-02-24

Reply from The Wood House

Hey there! thank you for reviewing us, it's always nice to hear positive feedback, see you again soon!!!
by on February 25th, 2018
5
Excellent food and lovely helpful staff. Visited The Wood House on 2018-02-17

Reply from The Wood House

Thank you for your feedback and we hope to see you again soon!
by on February 21st, 2018
4
Really lovely place to have Sunday lunch. Food was good. Service was excellent. Appreciated that my request to have the music turned down for my Dad who is hard of hearing was met promptly as was our request for a cab after our meal. The food order took 30 mins but our excellent Portuguese waitress warned us in our advance so we weren’t worried Visited The Wood House on 2018-02-18

Reply from The Wood House

Thank you for taking the time to review us! Sunday's are a very busy day for us and we do try to be as quick as possible with the food while still being up to the high standard that we expect. Sometimes this isn't possible and our cooking times are longer. We hope this hasn't tainted your visit and that we hope to see you again soon! Shane Phillips Assistant Manager
by on February 19th, 2018
4
Good food, good price, excellent service. Experience marred by seeing 'Service is not included. Gratuities are at your discretion'. At the foot of the bill and then finding a 'Service Charge' of 12.5% had been included in the bill total. On enquring, we were told 'most people don't look at the bill'. Sharp practice indeed. Visited The Wood House on 2018-02-18

Reply from The Wood House

Thank you for taking the time to review us, i'm delighted that you enjoyed your experience with us, I'm sorry that you were spoken to so bluntly about the bill, service charge had been a recent addition when you dined with us and unfortunately our IT department had not updated our bill footnote. The problem has now been rectified and we hope to see you again soon! Shane Phillips, Assistant Manager
by on February 19th, 2018
4
Table that was asked for was made available. Service by Vestina was friendly and efficient. Visited The Wood House on 2018-02-17

Reply from The Wood House

Thankyou for your lovely review! and we hope to see you again soon! i will pass on the lovely comments to vestina Many thanks Jaimie
by on February 18th, 2018
5
Visited The Wood House on 2018-02-17

Reply from The Wood House

Thank you !
by on February 18th, 2018
4
Having visited this pub today, with a view to somewhere to eat, with friends, in the future, I was charged £2.50 per pot for a minuscule pot of peanuts, the contents of which amounted to about half of a bag that you would purchase, in most pubs, for about 80p. The menu, full of cheffi gobbledegook was extremely expensive for what basically looked like Brake Bros. freezer to microwave and boil in the bag pub grub.

Reply from The Wood House

Hi Gorge, I'm really sorry that you have had a bad experience with us, our prices reflect the high standard of products that we sell. from bar snacks to the kitchen we only buy in the best produce, our menu is constantly adapting and we always use the best of seasonal produce to cook fresh British dishes, i can assure you we don't use "freezer to microwave" products. Our Menu may have an array of products that not everyone is familiar with but our friendly staff are more than happy to explain all aspects of our dishes. Thank you for you feedback, Shane Phillips, Assistant manager
by on February 15th, 2018
1
We haven't been to the wood house for a while Went there for a meal on Valentine's day. And as expected great service great food and a pleasant laid bac atmosphere. After our meal we went for a drink at the ba and sat next to the open fire. It was lovely. Thank you.. Mark. Visited The Wood House on 2018-02-14

Reply from The Wood House

Hello Thankyou for leaving such a lovely review ! Im glad you and your partner had a lovely valentines day here at the woodhouse!
by on February 15th, 2018
5
Great service. Good food. We will be going back Visited The Wood House on 2018-02-14

Reply from The Wood House

Hi Thanks for taking the time to leave a review , we look forward to seeing you again!! Jaimie Assistant Manger
by on February 15th, 2018
4
Great Food Nice relaxed venue and good staff Visited The Wood House on 2018-02-11

Reply from The Wood House

Thank you very much ! We hope to see you again soon!
by on February 13th, 2018
3
really lovely Sunday lunch. Portions were generous, hot and very tasty. Visited The Wood House on 2018-02-11

Reply from The Wood House

hello thanks for taking the time to leave some positive feedback ! sundays can be very busy so its great hear such lovely words . Many thanks Jaimie Assistant Manager
by on February 13th, 2018
5
We celebrated my Dad's 70th Birthday for lunch here and it was lovely. The service was brilliant and the food was delicious. I can't wait to visit in the summer and take advantage of the beautiful garden. The only downside was that each meal was around £13 and the fish and chips and burger was a very generous portion. However, the stuffed chicken with sweet potato hash was quite small and I would expect a bigger portion of chicken for that price not just a breast. But very tasty. Lovely pub. Visited The Wood House on 2018-02-10

Reply from The Wood House

Thank you very much for your review, we take every piece of constructive cristian on board and since your review, the dish in question has been taken off the menu. We hope to be welcoming you back to the Woodhouse soon! Kind regards, The Woodhouse Team
by on February 11th, 2018
4
Fantastic afternoon watching the rugby...great atmosphere and really great staff who couldn’t do enough for you. Visited The Wood House on 2018-02-10
by on February 11th, 2018
5
I was there for a meal with my mother, who has recently had a cataract operation, so was enjoying her first outing. We both ordered the roast pork belly. When it was brought to the table, it looked lovely, beautifully presented - unfortunately, it wasn't very hot. Both meals were luke warm at best. I pointed this out to a waitress, who found the person who was serving us. The meals were taken away, with profuse apologies. After about 10 minutes, fresh meals were brought to our table - piping hot, on very hot plates. The rest of our meal was fine. I was disappointed that, although the meals were replaced, and we received an apology from our waitress, there was no goodwill gesture offered. It would have been nice if we'd been offered drinks, or coffee as a token for us having to return our meals. Visited The Wood House on 2018-02-04

Reply from The Wood House

i'm glad that over all you enjoyed your experience with us. An apology from the staff should have been given from the offset and i'm very that you did not received one. As for your food not being warm enough, i'm very sorry and hopefully this will not taint your over all perception of the Woodhouse and we hope to see you again soon. Kind regards Shane Phillips Assistant Manager
by on February 5th, 2018
4
We were stuck on a table which was a tad small for four people. We were also stuck infront of a door to outside which was in constant use so my mother and wife kept their jackets on throughout the meal. The door itself had fire exit and staff use only sign on it. When I arrived I requested to be moved if any other 4 seaters came available but the lady said it was fully booked, this wasn’t the case as during our meal we noticed a lot of 4 seated tables available which never were filled. The food and service from the waitresses was amazing, we will definitely come back but I think we will request not to be sat in such a cold spot. Visited The Wood House on 2018-02-04

Reply from The Wood House

I'm glad that over all you enjoyed your experience with us and i'm sorry that it was tainted by a cold environment, we try to ensure that all our guests experience a high dining experience which sadly you didn't experience. Tables have a two hour booking slot, which, if you had of been moved, you wouldn't have had the same amount of time on that table. Never the less we hope this won't put you off dining with us in the future, Kind regards, Shane Phillips Assistant Manager
by on February 5th, 2018
3
Fantastic, waiters/waitresses were very kind and patient. Visited The Wood House on 2018-02-04
by on February 5th, 2018
5
Very accommodating to my dietary requirementssupplements, the food was delicious and love the decor. Visited The Wood House on 2018-02-02

Reply from The Wood House

Hi there, I'm glad you enjoyed your experience and we look forward to seeing you again soon! Shane, Assistant Manager
by on February 3rd, 2018
5
Not happy to have 12.5% service charge added with no explanation and we were only a small booking of three people. Visited The Wood House on 2018-01-28
by on January 30th, 2018
3
Visited The Wood House on 2018-01-28

Reply from The Wood House

Thank you, we look forward to your next visit!
by on January 30th, 2018
5
Visited The Wood House on 2018-01-27

Reply from The Wood House

Thank you :)
by on January 28th, 2018
5
I tried to amend my booking but they never got back to me so i didn't really feel valued. Visited The Wood House on 2018-01-25

Reply from The Wood House

I am very sorry that you feel undervalued, and a lack of communication from us is completely unacceptable, we hope this one off experience will not stop you from booking with us again. Everyone customer is important. Kind regards, Shane Phillips Assistant Manager
by on January 26th, 2018
1
After a short walk from Sydenham Hill station we arrived earlier than expected, even so we were seated at our table straight away - it was so nice to be able to bring our dog too which was one of the reasons that we chose this venue. As we were waiting for our order to be taken we saw other diners food coming out from the kitchen - the portions are incredibly generous so we decided to skip the starters & jump to the fabulous Sunday Roasts - we ordered the Roast Beef (thinly sliced in its resting juices), Roast Pork (incredibly tender & the crackling was super crispy) & Roast Lamb (came in large chunks with a delicious mint gravy) - they came with a huge Yorkshire pudding, a mix a vegetable, including red & green cabbage & roast potato's - we thoroughly enjoyed our meal - the only things that we felt could be improved were the roasties & a the amount of gravy, would it be possible to put some in a jug so you can add as much as you'd like? The desserts were good - Rhubarb & Apple crumble, just the right amount of tartness with a sweet custard, served at just the right temperature, Warm Chocolate Brownie, which was surprisingly light, the honeycomb ice cream though was the start of the show, Sticky Toffee Pudding with Salted Caramel, the sponge was incredibly light, the ice cream was delicious however it would of been nice to have a lot more sauce with it. Coffee's were delicious & when asked for a weak latte, that's exactly what came, service was very good, just the right amount of interaction between diner & waitress. All in all we will be back in the near future, with our little dog & shall look forward to spending many a Sunday here. Visited The Wood House on 2018-01-21

Reply from The Wood House

Thank you for your glowing review, we aim for a high level of service and we are a very dog orientated bar. Keep an eye on our website for our dog shows in the summer! See you again soon, Shane Phillips Assistant manager
by on January 24th, 2018
4
Lovely birthday lunch for me with my friends, with space for 3yr olds to run around - thank you for taking care of us so nicely. Visited The Wood House on 2018-01-22

Reply from The Wood House

Hello Thank you for taking your time to leave a review , we look forward to when you next dine with us . Jaimie Assistant Manager
by on January 23rd, 2018
4
Sadly not great. After taking an initial drinks order our waitress disappeared and we had to wait quite a while to order our food. The sides we ordered hadn’t been put through to the kitchen and a waitress looked at me with utter disdain when I said we were waiting for them. We weren’t asked how our meals were at any time (they were average) we weren’t asked if we’d like more drinks or if we wanted desserts. We flagged someone down to order desserts and coffees. Coffee never arrived. The service was really bad all in all and the food was average; roast dinners were dry and the much anticipated sticky toffee pudding was a real disappointment! Service charge was added to our bill which we declined to pay, we didn’t feel like anyone cared if we returned or not! Real shame for a table of 7! Visited The Wood House on 2018-01-14

Reply from The Wood House

Hi there, I'm really sorry that your visit to the Woodhouse was not very enjoyable for you, after reading your review i would feel exactly the same. We aim to have a very high standard of dining experience which sadly you did not experience on your visit. Standards have been reviewed and additional training has been given to the waiting staff to ensure that this type of experience isn't repeated. if you wish to discuss this matter more, please feel free to get in contact by calling 02086935666 or emailing thewoodhouse@youngs.co.uk. Kind Regards, Shane Phillips Assistant Manager
by on January 15th, 2018
1
Hi, We were really excited about spending lunchtime with you yesterday as we had not been to the pub since it had be revamped. Our visit to your pub was also part of a bigger journey in terms of 8 of us walking up and back from Dulwich Village through the park. Whilst the revamp of the pub looks very good and our starters were very nice and came quite quickly the 55 minute delay between the starter and main course was unacceptable. As advised to the waitress we had a toddler who was asleep and if possible my wife and I wanted to be able to eat our main courses with both hands.....given the delay this was not possible and it resulted in my wife not really being able to eat her meal due to our daughter waking up with a temperature. Had we been served our mains within 30mins of our starter we would not have had a problem. As for all the mains (which were roasts) the vegetables were warm not hot, the pork belly was tough and fatty and the gravy was basically brown water...... Our waitress was very nice and polite and tried her best but the quality of the mains and delay spoiled our day. If not for my daughter needing to get home I would have spoken with the manager for not paying for a number of our main courses as feel this would have been justified. We know Sunday's are busy but we felt you were at least 2 waiting staff short and there will be some delays, however if the main courses were better it would have helped the situation. The above said we will still come again and see if things improve. To be honest I don't normally respond to surveys but you have got such a great pub location and hosting area I wanted to try and give you some constructive feedback James Visited The Wood House on 2018-01-14

Reply from The Wood House

Hi James, Thank you for your feedback, Sunday's may be a busy day for us but that is no excuse for such slow service. We take all feedback very seriously and will ensure that staffing levels and waiting times are improved in the future. We hope to see you again soon, if you have anything else you wish to discuss, please don't hesitate to get in contact on 020 8693 5666. or drop us an email to thewoodhouse@youngs.co.uk kind regards, Shane Phillips Assistant manager
by on January 15th, 2018
2
Really enjoyed our visit on Sunday, good food and service =D Visited The Wood House on 2018-01-07

Reply from The Wood House

Hi There Thank you for your lovely comments ,we look forward to your next visit ! Jaimie Assistant Manager
by on January 8th, 2018
5
I’ve visited The Wood House about three times since Christmas 2017. It is a superb venue, whether to have a drink by the bar, have a cosy dinner for a couple, or indeed have dinner party for plenty. The food is exquisite and the staff hospitable. A wonderful place to spend an evening in. 5 *s. Visited The Wood House on 2018-01-05

Reply from The Wood House

Hello Thanks for taking your time to write feedback, we look forward to seeing you next time ! Jaimie Assistant Manager
by on January 6th, 2018
5
We all had a fantastic time. Great food and super friendly service despite the business. Well done to all the team and thank you for making our lunch /day super enjoyable!!! We’ll be back soon :) Visited The Wood House on 2018-01-01

Reply from The Wood House

hello ! Thanks for a kind review, We strive to give each of our guests a personal touch with every visit ! we look forward to your return. Jaimie Assistant Manager
by on January 2nd, 2018
5
Rrally busy but lovely food and atmosphere! Visited The Wood House on 2018-01-01

Reply from The Wood House

Hi Thanks for your wonderful review , we look forward to your next visit. Jaimie Assistant Manager
by on January 2nd, 2018
5
Fabulaius service & great food - another lovely visit & will be back soon - thank you Visited The Wood House on 2017-12-22

Reply from The Wood House

hi there, thank you for your review . we look forward to your next visit :) many thanks Jaimie Assistant Manager
by on January 1st, 2018
5
Made extremely welcome and customer service very good. Prosecco a nice touch. Visited The Wood House on 2017-12-29
by on December 31st, 2017
5
We visited on Christmas Day, OMG it was just the best experience we had!!! We were never expected to have such foood and service from the pub!!!! Lovely relaxing atmosphere, the place looked like winter wonderland, tables had most beautiful Xmass crackers, candels were lit around the place, all family agreed that this was just best day out we ever had!!! Thank you Guys for looking after us, we will defenetly be back next year!!! Visited The Wood House on 2017-12-27
by on December 30th, 2017
5
We visited for Christmas lunch with a 2 pm booking. The food was good but they were obviously understaffed. Our waitress avoided eye contact when serving starters and almost ran off. We had to flag her down after they were delivered to order wine and water. A shame for a Christmas Day dining experience. Visited The Wood House on 2017-12-25
by on December 30th, 2017
3
Thanks for accommodating our huge group of 14 adults and 8 toddlers! The waitresses were so patient and professional and looked after us really well and the food was awesome as always! Visited The Wood House on 2017-12-29
by on December 30th, 2017
5
Absolutely first class (and we are very fussy!) We were warmly welcomed, given a lovely table, the service felt personal and special and the food was just fabulous! You all worked so hard and it is the best Xmas lunch in this area that we have ever had! Where we ate was also beautifully decorated and we loved the way you had a good selection of all table sizes mixed in together - even on our table of 3 we felt part of the 'whole' experience> Even better, we could all have a drink as we were able to walk home! Many many thanks and congratulations - job well done and you all deserve a pat on the back! Kind rgds Wendy & Chris Spink & Linda! xxx Visited The Wood House on 2017-12-25
by on December 29th, 2017
5
A very special place to enjoy exquisite food so glad we chose to have our family Christmas dinner at the woodhouse, very friendly and attentive staff and a brilliant atmosphere was created by management, a special thanks to all the kitchen & waiting on staff you did yourselves proud x Visited The Wood House on 2017-12-25
by on December 29th, 2017
5
Lovely atmosphere. Great staff. Child friendly. Good food Thank you for making our Christmas Day relaxing and delicious Visited The Wood House on 2017-12-25

Reply from The Wood House

Hello Thanks for your lovely review We look forward to your next visit with us , Jaimie Assistant Manger
by on December 28th, 2017
5
I was presented with a bill that was 50 extra to what it should have been. I pointed this out a d was told they would revise it - no apology was given ! Food was okay. Mains were good. Deserts poor - average. Servuce - average. Deserts are a bit over priced. Good environment and location. Staff need training. Visited The Wood House on 2017-12-26
by on December 28th, 2017
3
I was dreading "elves" and piped "It's beginning to look a lot like Christmas" and photographers getting that "family" photo. No, no, no, this was pure class. LOVED it. Wanted to catch up and was able to in warm, glowing ambience with delicious food, served hot and with attention to pre-ordered detail. No fuss, no issues, just able to sit, hear ourselves think and not feel we were part of other people's conversations either and, simply, enjoy being together on the one day the train tracks (well I can't think of anything else) stand still. First time in 30 years I haven't done the cooking and methinks this is the beginning of a new tradition for our family. Thank you. Visited The Wood House on 2017-12-25
by on December 27th, 2017
5
Amazing, great atmosphere on Boxing day, best burger I've ever had! Lovely waitress. Will be going more often. Visited The Wood House on 2017-12-26

Reply from The Wood House

Hey, Thanks for such a great review and your kind words about our waitress. The burgers are good here if I do say so myself. We look forward to seeing you again soon! Oliver Guest Relations Manager
by on December 27th, 2017
5
Great in rusher atmosphere, staff very attentive and food was great. I am a regular and will continue to be! Visited The Wood House on 2017-12-26

Reply from The Wood House

Hey, Thanks for such a great review and your kind words about our staff and food. We do hope to see you again very soon Oliver Guest Relations Manager
by on December 27th, 2017
5
Fantastic service and great food. Visited The Wood House on 2017-12-25

Reply from The Wood House

Hey, Thanks for such a fantastic review! We hope to see you again very soon Oliver Guest Relations Manager
by on December 27th, 2017
5
Food is as lovely and service exceptional Visited The Wood House on 2017-12-25

Reply from The Wood House

Hey, Thanks for such a wonderful review! We hope to see you again very soon Oliver Guest Relations Manager
by on December 26th, 2017
5
Lovely atmosphere, food, presentation and service Visited The Wood House on 2017-12-23

Reply from The Wood House

Hey, Thanks for such a great review! We hope to see you again very soon Oliver Guest Relations Manager
by on December 25th, 2017
5
We previously visited The Wood House for Sunday lunch a few months ago and had a brilliant time. So when we wanted somewhere for a nice meal on the Friday night before Christmas we thought we’d book again. However we were quite disappointed. The restaurant was extremely quiet with only two other groups of diners present during the entire evening. Yet that didn’t stop the service being very slow. The menu was also slightly different to what was published online- unfortunately the dish I wanted wasn’t on the menu when we went to order - which was a little annoying. That said, the surroundings are nice, and the food was good. Hopefully this night way a blip. Visited The Wood House on 2017-12-22

Reply from The Wood House

Hi There, Firstly, thank you for leaving us some feedback. We always want to hear how our customers experience was. I'm sorry you experienced slow service on your visit. In regards to the menu, it does change regularly in accordance to the best seasonal produce available to us. We do outline on our website that the menu is only a sample menu as it does change frequently and if you do wish to know of there are any significant changes to give us a call and we will let you know. Bu thank you for your kind words on the pubs atmosphere and food. Regards, Oliver Guest Relations Manager
by on December 24th, 2017
3
Brilliant, the staff were very friendly and helpful throughout our visit 10 out of 10 👍🎄🎅🏻 Visited The Wood House on 2017-12-23

Reply from The Wood House

Thankyou ,WE strive to give all our customers 10/10 service ! we really loved your comments and will definitely share the feedback with our staff!!
by on December 24th, 2017
5
Lovely food, was so full I couldn't order a dessert . Visited The Wood House on 2017-12-22

Reply from The Wood House

Thanks for your lovely review ! We are glad your dining experience met up to your exspectations!
by on December 24th, 2017
4
Not bad... Pretty impossible to get any good food locally, fish cakes were mediocre. Can your chefs up there game? Visited The Wood House on 2017-12-23

Reply from The Wood House

Hello! Thanks for your reveiw sorry your visit wasnt 100 percent ! please do try us again as we have just had a menu change over and there are some lovely things on there!
by on December 24th, 2017
3
excellent food with good portions thank you Visited The Wood House on 2017-12-21

Reply from The Wood House

Thankyou for your feedback ! hope to see you again soon !
by on December 22nd, 2017
4
Was lovely but not many vegetarian options other than salad or haloumi. Maybe vegetable bakes in the winter? Visited The Wood House on 2017-12-21

Reply from The Wood House

Hi there we do hope you visit again soon as we have plenty of veggie options on our menu ! Aslo pop in for our winter retreat menu 2 courses for 20 pound ! highly worth it and some beautiful veggie options on there!
by on December 22nd, 2017
4
We were sat by the fire escape that everybody was using for the smoking area , told Our waitress that we was cold & kind of fallen on deaf ears , the food was definey NOT worth the money!! This is sydenham not Tower Bridge ! Visited The Wood House on 2017-12-14
by on December 20th, 2017
2
Went to the wood house for a my birthnite meal or was fantastic. The atmosphere was lovely, great food the fireplace was amazing. Everything was on point. Not to mention the service was excellent. I am definitely going back and I have been recommending it to everyone......🥇 thanks to everyone at wood house Visited The Wood House on 2017-12-18

Reply from The Wood House

Hi there Thankyou for your review we hope to see you again soon! Jaimie x
by on December 19th, 2017
5
Hugely disappointing. We had travelled from Oxfordshire to take a good old friend (who lives in London & is recovering from recent major surgery) for a special Christmas celebration. Our meals were cold and the meat of poor quality & tough. Our good friend's first two choices from the menu were said to be "off tonight" so he was offered a chicken pie. This consisted almost entirely of unappealing pastry. Underneath this was a paltry amount of what seemed to be the scrapings of a chicken carcass. Between us we ate virtually none of these main courses. The occasion was spoiled as a consequence. The restaurant was far from full, despite the proximity to Christmas, so we have to wonder if the hitherto good reputation of the Woodhouse, where we have enjoyed good meals on many occasions, is suffering due to poor quality of food. JF & JF - Oxfordshire Visited The Wood House on 2017-12-18

Reply from The Wood House

by on December 19th, 2017
1
Very good food but all the main courses when served were not hot. Another suggestion was in the dessert selection there was no gluten free or wheat free option, one of my party asked for one but was told there isn't one. Visited The Wood House on 2017-12-16
by on December 17th, 2017
4
Very friendly & welcoming. Lovely festive atmosphere. Efficient & helpful staff. Visited The Wood House on 2017-12-12

Reply from The Wood House

Thanks for your 5 star response ! feedback like this is what keep
by on December 17th, 2017
5
Good food, good service friendly atmosphere Visited The Wood House on 2017-12-16

Reply from The Wood House

Thank You for the positive feedback , we hope to see you in the new year ! have a wonderful christmas , Jaimie Assistant Manager
by on December 17th, 2017
5
I organised a Christmas get together for 13 adults, 7 toddlers and a newborn here and the staff were fantastic. We had a private area where the toddlers could roam around. The food was delicious and there’s a great selection of beers. I’d definitely recommend the Woodhouse for a group booking. All the guests were really impressed and we’ll be back! Visited The Wood House on 2017-12-16

Reply from The Wood House

Thanks for taking the time to conduct a review. We strive for 100% satisfaction, and it is great to see you had such a positive experience on this occasion, and the service you received . We look forward to your next visit with us. have a great christmas Jaimie Assistant manager
by on December 17th, 2017
5
Sadly not enough options for vegetarians, otherwise very nice atmosphere and lovely staff. Visited The Wood House on 2017-12-16

Reply from The Wood House

Hi Im sorry you felt there was not enough veggie options on our menu we would always try and meet your needs i will have a word with my chef and see if we can expand the veggie options , but thank you for leaving us a 4 we strive for great service kind regards jaimie
by on December 17th, 2017
4
A great night had by all of us, thanks so much. Service and food was excellent!! And such a gorgeous pub to be in for Xmas time Visited The Wood House on 2017-12-09

Reply from The Wood House

hi there we are so pleased you enjoyed your visit to The woodhouse, Reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to welcome you back very soon. Jaimie :) Assistant Manager
by on December 10th, 2017
5
Not new to Wood House but new to booking an area for a gathering of friends. Good atmosphere and service. Efficient handling of reserving a table. Will definitely be coming back Visited The Wood House on 2017-12-07

Reply from The Wood House

hi, Thankyou so much for your lovely review , we hope you have a lovely Festive season and hope you book with us again soon! Jaimie Asssistant Manger
by on December 8th, 2017
5
We all enjoyed the evening, The food was excellent and the service was very good, As we were a party of 15 people, we were seated on a table that had an extra table added.it was near the exit door so, when it was used, it was cold air that came in, so wasn't very pleasant for the people at that table. Otherwise, a very nice place to spend an evening. Visited The Wood House on 2017-11-18

Reply from The Wood House

hello, we really appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. next time you book please mention the review and we will accommodate you, Take care Jaimie Assistant manager
by on December 6th, 2017
5
This place goes from strength to strength. 10 roast dinners all put down to the table piping hot. Very high standard of quality. Service was impeccable. Felt like we had a dedicated member of staff to our table. Compared to the crown and anchor in Dulwich village this is streets ahead. One of my favourite pubs and restaurants in south east London. Definitely recommend Dulwich Woodhouse. 5 stars Visited The Wood House on 2017-12-03

Reply from The Wood House

hello im Jaimie one of the new assistant managers here at the wood house, We're so glad that we were able to go above and beyond your expectations! We hope to see you soon! Thankyou And have a wonderful christmas
by on December 4th, 2017
5
We had lunch at the Wood House yesterday and found that it was the worst meal we had eaten for a long time. I chose the mackerel on buble and squeak and the portion size was very small given the price charged, there were no additional vegetables, and the fish was overcooked and tough. My wife chose the fish cakes which were small and not very tasty. Once again there were no additional vegetables and the egg came soft even though she had asked for it to be hard. The kitchen cooked another poached egg which was also soft! In addition, the food took a long time to arrive even though it appeared we were the only ones eating. I can now understand why nobody else was eating! Visited The Wood House on 2017-11-21

Reply from The Wood House

hello there Im jaimie one of the new Assistant managers here at The Woodhouse , We regret to hear that your recent experience was anything less than exceptional. We strive for good food and service every day, If you would like to discuss this further please do not hesitate to call 0208 693566 Thankyou
by on November 22nd, 2017
1
We had a great time and really enjoyed the Sunday roast; what a family friendly atmosphere! Visited The Wood House on 2017-11-19

Reply from The Wood House

hi there, Thank you for the high star rating! We hope to see you soon! Jaimie Assistant Manager
by on November 20th, 2017
4
Great service and food. If a little expensive. Visited The Wood House on 2017-11-19

Reply from The Wood House

hello We pride ourselves in good food and service . I look forward to hear from you again Jaimie Assistant Manager
by on November 20th, 2017
5
We had the most delightful lunch at The Wood House for my daughter’s christening. I planned about 6 weeks in advance. The manager, Anna, was prompt, courteous and made booking easy. The staff were well prepared for us (we ordered in advance). Every one was so helpful, smiley and friendly. Even when we made a few unusual requests, they went above and beyond to make us comfortable. Considering there were 18 people in our party, we never wanted for anything. They were absolutely amazing! Thank you! Visited The Wood House on 2017-11-19

Reply from The Wood House

hello Thank you so much for the positive review! We are so pleased you enjoyed your visit to The east dulwich woodhouse We look forward to welcome you back very soon. Kindest Regards Anna & the team
by on November 20th, 2017
5
Great Sunday lunch with friends. Extra person catered for. Visited The Wood House on 2017-11-19
by on November 20th, 2017
5
Unfortuneatly the roast dinners served to 6 of the 7 in our party weren’t hot . We were disappointed the first one to complain had their dinner retuned very quickly - suggesting micro wave . We asked for fresh food which arrived but I thought poor for the money . If it wasn’t for the very nice young person serving us this would nil stars . We won’t return . Visited The Wood House on 2017-11-19

Reply from The Wood House

hello , we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at location-email when you have a chance. Thank you, and we look forward to hearing from you. Jaimie Assistant Manager
by on November 20th, 2017
1
Fantastic food and setting however there were a few minor mistakes on our order with things missing and incorrect. Nevertheless, lovely food and service. Will be back again. Visited The Wood House on 2017-11-19
by on November 20th, 2017
4
Lovely atmosphere, lots of space, cosy but also refined. Waiting staff very good. However, we waited c. 1 hour for our meals, which was not easy with a hungry 3-year-old and a grumpy 4-month-old. The waiting staff were good in explaining the delay but it really was too long and, frankly, left very little time to actually eat our meals once they arrived. Once they did arrive, the meals were disappointing, not up to the standard we were expecting. I was surprised that the kids meals didn't come with any veg at all - not great at all!! My meal especially was poor - I ordered the spirallized carrot and roast sweet potato dish... The roast sweet potato was raw or almost raw and therefore inedible and there was no form of dressing or flavour (though a pineapple dressing was listed on the menu) - it was so unpleasant that I was forced to send it back unfortunately... it was essentially a plate of raw carrot and quinoa... not really what the menu had implied and not what anyone would wish to eat!! The staff were good in removing it from our bill but to be honest you should just remove the dish from the menu. My husband found the pork very chewy (and he's tolerant of chewy stuff!!!)... overall just pretty disappointing. Sorry! We really wanted to like this place!! Visited The Wood House on 2017-11-18

Reply from The Wood House

hello htere Thank you for leaving us some feedback, I am sorry to hear you didn't have a good experience. We did change our menu a few days ago and the pork belly dish. I have shared your comments with my team regarding the level of service. If you would like to discuss this further, please get in touch I am sure your next review will be a 5 star. We look forward to see you again soon. Jaimie Assistant manager
by on November 19th, 2017
2
Great service with a smile, nothing wS too much. Lovely food. Really relaxing environment. The ladies toilet was clean and well equipped. Lovely afternoon spent with friends. Visited The Wood House on 2017-11-18

Reply from The Wood House

Hello ! im Jaimie one of the assistant managers here at the Wood house Thank you for your review , comments like this keep our business thriving so thank you and hope to hear from you again soon!
by on November 19th, 2017
5
Pub smelt of toilet drainage.. Visited The Wood House on 2017-11-17
by on November 18th, 2017
1
Last time I came they had a gorgeous side dish of cauliflower cheese which was a whole cauliflower, this time when we ordered the side it was a mini portion - very disappointing. The main course came before we finished the starter and we were sitting next to a door that said staff only and fire exit which was being used as a main thoroughfare by everyone in the pub and made our table freezing! On the plus side the pub is in a fantastic location by Dulwich woods and the food is much improved since the last change in chef. Visited The Wood House on 2017-11-12
by on November 13th, 2017
3
Beatifull place and good staff!! Visited The Wood House on 2017-11-11

Reply from The Wood House

hello Thankyou for your high rating and positive feedback , have a great Christmas Jaimie Assistant Manager
by on November 13th, 2017
5

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