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The Wood House

Pub
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Description

The Wood House brings a breath of fresh air to London's pub circuit. As well as a spectacularly inviting dining room and grand pub garden it has a generous menu, offering a range of seasonal delights. Perfect for any occasion, any time of year and for anyone, The Wood House is the place to be all year round, whether you're chilling with mates for after work drinks or tucking into a hearty Sunday roast with your family.

The Wood House uses only the finest ingredients in its food, much of which is locally sourced, and guests will be pleased to find all the popular British pub classics on the menu. Not only do they serve delicious food from their kitchen, but they have a resident Burger Shack in the garden, offering juicy burgers and curly fries for you to indulge in, pop in after your walk in Sydenham Woods. 

As for drinks, the pub offers a wide range of continental beers and award-winning ales, as well as a fantastic wine list. There's no doubt you'll fall head over heels for The Wood House's lively, rustic charm.

Info
Eating and Drinking, Chilling with mates, Chatting and Drinking, Date night, Eating
No Door Charge
No queues normally
Happily Affordable ££
Sydenham
18
Background Music
Pub
Wheelchair Access, Disabled Toilets
None

Hours
Day Open Close Notes
12:00 23:00
12:00 23:00
12:00 23:00
12:00 23:00
12:00 00:00
12:00 00:00
12:00 22:30

Location
The Wood House
39 Sydenham Hill, London, SE26 6RS

Area:
South London

Nearest station:
Sydenham Hill (Rail)
View on Citymapper
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Menus
Drink Prices Price
Pint of Lager £4.30
Pint of Real Ale £3.90
Bottle of Lager (330ml) £4.55
Bottle of Cider (568ml) £5.15
Glass of Wine (175ml measure Large ) £6.70
Bottle of House Wine £18.50
Bottle of Champagne £31.50

Menus

Sample A La Carte Menu Download
Sample Sunday Menu Download
Sample Sandwich Menu Download


This venue serves British, Grill, Brunch and Roast Dinner food.

A word from the chef:
A range of British pub classics and lighter dishes, from salads to our delicious sausage & mash. We also have our fantastic Burger Shack in our garden where you can order a juicy burger, curly fries and relax in one of our heated garden huts.

(157 reviews) Show all Show fewer



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{{reviewWidget.review}} {{reviewWidget.userName}} visited {{reviewWidget.venue}} on {{reviewWidget.visited}}
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Lovely pub and staff great, we had a table booked for 20 but the area reserved wasn't big enough, after a bit of rearranging we all got seated, staff were great in sorting this out. visited The Wood House on 20 May 2017
24 May 2017 by
4
A lovely place for a sunny lunch outside. Roast beef was ace, lamb less flavoursome; both with giant Yorkshire's. The staff are friendly and helpful. We'll be back. visited The Wood House on 21 May 2017
22 May 2017 by
4
The standard of service was excellent and Cydni was very welcoming, friendly and helpful. Unfortunately the food was poor. The roast lamb was served on cold plates and thus was luke warm at best. The pork belly was more like a thick piece of bacon. The vegetables were "tough". I do not know how this had been achieved, but they were difficult to cut and to chew and really not at all pleasant. I doubt that we will go there again because this is the second time in succession that the food was far from good. When the cook was told by the waitress he just shrugged. A less than adequate response. It is a great shame because the venue is pleasant and has been refurbished reasonably recently. visited The Wood House on 21 May 2017
22 May 2017 by
1
We were really looked after when we came to the Woodhouse for a wake. coffee and tea ready for guests, bacon sandwiches and cakes all available too. We had a lovely space at the front of the pub reserved for us and we felt that nothing was too much hassle. For lunch we moved in to the restaurant and had sharing starter platters so that we didn't have to wait too long for everyone to order their main courses, which everyone chose individually. Everyone enjoyed the food so , well done! Kind, thoughtful and efficient, I would highly reccommend this venue for a special occation. visited The Wood House on 18 May 2017
21 May 2017 by
5
Oliver and the gang at The Woodhouse were amazing and very accommodating for my family when we had my mums wake here! Great food great service and beautiful surroundings made it an amazing and memorable send off she would have been proud of. Thank you so much from the Iceton Family and friends. visited The Wood House on 18 May 2017
19 May 2017 by
5
A big fan of The Wood House usually - especially in the summer when you can sit in the garden. However this time I visited with a guest who was gluten intolerant and requested a burgerless bun at the burger shack - when this arrived it was very poor quality. The cheese wasn't melted (it wasn't even on the burger - just placed next to it on a plate) and it didn't include any of the additional toppings that were on the same burger with a bun (e.g. fried onions etc.). When we returned it to complain, the girl serving was very rude and antagonistic - a real shame. Also annoying that you can't order the same food inside and out - we wanted chunky chips along with our burgers and had to order them separately at the bar, so they arrived at a completely different time... visited The Wood House on 14 May 2017
15 May 2017 by
2
Lovely, family friendly pub! Good food, and Aspalls on tap! Fantastic! visited The Wood House on 13 May 2017
14 May 2017 by
5
The food and service were both excellent. The cod loin and shepherd's pie chosen by the adults in our group were gourmet pub standard. We sat in the dining area adjacent to the gardens. It was busy but comfortable and not cramped- ideal for a family group of nine including three primary aged children who were very happy with the children's menu. The waitress who attended us was particularly welcoming. visited The Wood House on 13 May 2017
14 May 2017 by
5
Hello, my husband and I ate at The Wood House for his birthday dinner last night. The food was OK but pretty average. We found the menu quite limited. The ladies at the bar were super friendly and helpful though, so we cannot fault them at all. The pub is really nicely decorated with some cosy areas. I don't think we will return to eat there but perhaps for a drink as you are less than five minutes walk from our house. I hope this helps. visited The Wood House on 10 May 2017
11 May 2017 by
3
Staff were really helpful and the food has really improved and was all delicious! Melissa visited The Wood House on 05 May 2017
07 May 2017 by
5
The buffet menu was beyond any of our expectations - excellent quality food, delivered on time with personal oversight by the manager Oliver, who even organised for us to be able to take what was left away with us. An excellent service. visited The Wood House on 04 May 2017
05 May 2017 by
5
Lovely atmosphere but for a Sunday roast the meat was very average. We each tried pork, beef and lamb and all three were sliced very thinly (actually reminded me of school dinners I hate to say) and over cooked which was a shame. visited The Wood House on 30 Apr 2017
02 May 2017 by
3
Now the Woodhouse is under new management I can not praise it enough. We went on a bank holiday weekend and were in a group of seven. We all ordered roast lunches and they arrived quickly and were delicious. The portions were generous and were beautifully cooked. Definately recommend. visited The Wood House on 01 May 2017
02 May 2017 by
5
Wonderful service and food. Special touch was staff going out of their way to 'gluten free' some dishes which my wife really appreciated. Excellent all round. visited The Wood House on 01 May 2017
02 May 2017 by
5
Very good service - quick to respond to an email, helpful with my disabled father, open yo having a dog in and generally friendly. Food good pub fare for a Sunday, with a veggie option. Highly recommend. visited The Wood House on 01 May 2017
02 May 2017 by
5
Excellent food and service. Child and dog friendly. visited The Wood House on 01 May 2017
02 May 2017 by
4
Lovely atmosphere, lively but friendly. Our waitress was superb, couldn't do enough for us. Good food, hot and enjoyable. We will visit again. visited The Wood House on 01 May 2017
02 May 2017 by
5
Potatoes and meat overcooked. Got a different beer than I ordered. All in all, very disappointed. visited The Wood House on 30 Apr 2017
01 May 2017 by
1
Good food and really good service. visited The Wood House on 30 Apr 2017
01 May 2017 by
4
Very enjoyable meal and reasonable price visited The Wood House on 29 Apr 2017
30 Apr 2017 by
5
We booked a table for a family Easter Sunday lunch . We had a lovely round table with a view to the garden . Although the table was booked for a two hour slot we were not rushed , we were told towards the end of this time that we could stay at the table due to other party being placed at other available table . Food and service were good . We will definately return thank you visited The Wood House on 16 Apr 2017
26 Apr 2017 by
4
The food was very nice. The service was excellent. Friendly and efficient with a smile. Thank you Kourosh visited The Wood House on 23 Apr 2017
24 Apr 2017 by
5
Despite asking for somewhere quiet, we were seated just inside the door to the conservatory, so not a great first impression. Ordering and the food arriving was quick, but having asked the male member of staff for ketchup, and then reminded him, we waited about 5 mins, then had to catch another member of staff and wait a few minutes more! The food was then luke warm, but since I had a meeting shortly after, we ate it anyway. A poor first impression overall. Unlikely I will come back again visited The Wood House on 22 Apr 2017
23 Apr 2017 by
3
This was my first time back since the reopening. I was really happy with the service provided and the standard of food. visited The Wood House on 21 Apr 2017
22 Apr 2017 by
5
We had a great time at the Wood House for an Easter Monday lunch. I had been last summer just for drinks and the service had been slightly haphazard so I was delighted that our party which include 5 under 5s and 2 dogs were excellently taken care of with friendly service and super quick food- especially important for the kids. We will be back! visited The Wood House on 17 Apr 2017
18 Apr 2017 by
5
Very pleasant place and service was good, although all additional requests made when ordering food, had to be repeated when food was delivered, as they had been missed off. Also the food could have been a lot hotter. It was all just tepid. visited The Wood House on 17 Apr 2017
18 Apr 2017 by
3
We all enjoyed our food (especially the harissa halloumi dish). Very noisy and were seated by the frequently opening door however. visited The Wood House on 17 Apr 2017
18 Apr 2017 by
4
The Woodhouse is a lovely setting and the food is gorgeous, with really big portions of good food. The service is awful and I have found it to be the same everytime I visit. We had to ask to order our drinks, ask to order our food, nobody checked to see if we were enjoying our food. When it came to paying nobody asked if everything was ok or said thank you. The wasn't a shortage of staff so it is disappointing that they can't focus on their customer service. Leanne visited The Wood House on 16 Apr 2017
17 Apr 2017 by
3
Lovely family sunday lunch at the Woodhouse. We sat in the garden so had to go inside to order the food. Ordering 9 meals and 9 drinks was not ideal. Had to take several trips to the bar to collect the drinks. Could have done with some service outside. I think they need more staff behind the bar rather slow service. Food was excellent. Apart from the Cauliflower cheese. Just came out as a whole Cauliflower with hardly any cheese. Overall great pub, great sunday roasts and lovely outdoor area. visited The Wood House on 09 Apr 2017
10 Apr 2017 by
4
We had a wonderful time! The pub has an amazing garden, children were very happy. Great food, and the pub stuff is super helpful and welcoming. Best place ever! visited The Wood House on 08 Apr 2017
10 Apr 2017 by
5
good food and service; nice atmosphere visited The Wood House on 01 Apr 2017
02 Apr 2017 by
5
Great food, and good service. visited The Wood House on 01 Apr 2017
02 Apr 2017 by
5
Lovely food and good service. visited The Wood House on 01 Apr 2017
02 Apr 2017 by
4
Fantastic lunch at The Wood House yesterday.Large portions of great food for kids and adults.Lovely waiting staff too -will definitely go back visited The Wood House on 01 Apr 2017
02 Apr 2017 by
5
Slow service, long wait, rude staff, dirty table, expensive. Nice gsrden though! visited The Wood House on 27 Mar 2017
28 Mar 2017 by
1
Lovely location, garden and interior, good choice of beer and ale. Wine very expensive. Food only average and expensive for what it was. Only one vege option on the whole menu, which was over priced and mediocre. Service so so. We arrived to be told card machine was broken so could we please go and get cash. Drove out to cash machine, came back, to be told machine working again, no apology offered. Food took a while to come despite it being a very quiet monday night. Our outside table was not wiped down or cleared despite it being grubby and dusty on arrival. Disappointing- it's got potential to be a great pub , but it certainly isn't that at the moment. visited The Wood House on 27 Mar 2017
28 Mar 2017 by
2
The service was very good but the food was cold when it come out. The plates could have been warmer which might of helped. visited The Wood House on 26 Mar 2017
28 Mar 2017 by
3
Lovely restaurant, average food. Would visit again. visited The Wood House on 26 Mar 2017
27 Mar 2017 by
3
We ate in the conservatory and then headed outside after lunch for a few drinks in the sun – fantastic service and great beer garden! Alex visited The Wood House on 26 Mar 2017
27 Mar 2017 by
5
Food really good. Seemed to be problem with dessert as it took a while to arrive. visited The Wood House on 25 Mar 2017
26 Mar 2017 by
5
Lovely inside, food excellent, staff helpful visited The Wood House on 23 Mar 2017
24 Mar 2017 by
5
Great ambiance, fantastic service and delicious food! visited The Wood House on 21 Mar 2017
23 Mar 2017 by
5
Food and waiters were excellent but due to an over an hour wait for our lunch to be served we were still eating our desert when the table was due to be used by the next booking. So management tried to get us to move into the lounge to finish. If we had received our food earlier this would not of happened. I suggest you recommend to your customers when booking a table that they should take into account for the extremely long wait for their food to be served as to how long they may need their table. visited The Wood House on 19 Mar 2017
21 Mar 2017 by
3
Went with large group of kids and parents (some 25 people). Very relaxed and all had a good time. Only some food a little delayed. visited The Wood House on 19 Mar 2017
20 Mar 2017 by
5
Our server was absolutely lovely! Food was great, starters were good but your pork belly roast was delicious! visited The Wood House on 19 Mar 2017
20 Mar 2017 by
4
Whilst the food was nice the service was poor. We have been twice recently and both times found the service erratic and had to ask for drinks etc several times. It's a shame as it's a lovely place. visited The Wood House on 17 Mar 2017
18 Mar 2017 by
2
Reasonably slow service and waiters kept clearing - or attempting to clear - glasses from the table which were still being used. Very good food though and a lovely atmosphere visited The Wood House on 12 Mar 2017
13 Mar 2017 by
3
Wonderful service, great food and lovely atmosphere. It was very busy and lots of kids and our waitress was very patient and worked really hard. We'll definitely be back!! visited The Wood House on 12 Mar 2017
13 Mar 2017 by
5
Great service. Our second time dining there. visited The Wood House on 05 Mar 2017
07 Mar 2017 by
5
Thanks to Justina and the team. Everything was perfect. A sad event was helped by the social event after held at the Wood House. visited The Wood House on 03 Mar 2017
06 Mar 2017 by
5
The venue is great and the food was delicious. However, our food arrived after 1.5 hours of waiting and it was really hard to get the stuff's attention to order any drinks. Once we did order the drinks, we had to chase it twice and it finally arrived after 25 minutes. visited The Wood House on 04 Mar 2017
06 Mar 2017 by
3
A very good experience. The staff were kind and helpful, and everyone enjoyed the occasion, though it was tinged with sadness. visited The Wood House on 28 Feb 2017
01 Mar 2017 by
4
Friendly service. Quite a number of customers for a Monday lunchtime. Fish pie with cheesy mash and a side of cabbage kale hit the spot! Will definitely go again visited The Wood House on 27 Feb 2017
28 Feb 2017 by
4
Perfect Sunday lunch with the family. Very cosy and great food; especially the side of cauliflower cheese ! visited The Wood House on 26 Feb 2017
27 Feb 2017 by
4
The chef was extremely accommodating as my friend was vegan and he created an amazing meal for her! Angie_A visited The Wood House on 13 Feb 2017
14 Feb 2017 by
5
We sat near the fire exit. People kept pouring in and out and it was freezing. My mother had to put her coat on and the children had to move to the other side of the table. A lady on another table, a wheelchair user, had to move seat and put her coat on as did others on her table. You really need a clear sign for people that the door is only for disabled access or fire exit and not public thoroughfare. Your staff seemed to feel helpless about how to handle it. It really spoiled the meal and was very annoying. Our waitress was excellent but really there was little she could do to recover the experience of sitting in a freezing draught for the whole meal and not having anyone sort it out visited The Wood House on 12 Feb 2017
13 Feb 2017 by
3
The new management is a vast improvement to the past, and can only go to bigger and better heights. visited The Wood House on 11 Feb 2017
13 Feb 2017 by
5
New management and thankfully a great new atmosphere.....had a great afternoon, great result in the rugby and cracking service., visited The Wood House on 11 Feb 2017
12 Feb 2017 by
5
Great Really good afternoon:evening visited The Wood House on 11 Feb 2017
12 Feb 2017 by
5
Had a great time. Good food as well. visited The Wood House on 11 Feb 2017
12 Feb 2017 by
5
Nice relaxed afternoon watching the rugby. We had lunch/dinner which everyone enjoyed. The service was good, the team were very attentive. visited The Wood House on 05 Feb 2017
06 Feb 2017 by
4
Great for young family get-together visited The Wood House on 04 Feb 2017
06 Feb 2017 by
5
Great evening, lovely food and staff. Everyone so helpful. visited The Wood House on 04 Feb 2017
05 Feb 2017 by
5
Absolutely loved it, got a free round of Guinness. The food was delishes and portions are so generous. You can never please my wive, but this time she was over the moon with her veggie option. We had a fab afternoon. The new Managers is absolutely on the ball! Keep up the good work and have a day off:))) visited The Wood House on 04 Feb 2017
05 Feb 2017 by
5
We all enjoyed our meal. The service was very good. Unfortunately, and the reason for awarding 4 stars, was that some of the potatoes were under cooked. Whilst we were offered more the time that would have taken would have meant one person eating alone. visited The Wood House on 28 Jan 2017
29 Jan 2017 by
4
Food was ok. Quite noisy a lot of kids running around. Friendly service. Food took a long time. visited The Wood House on 28 Jan 2017
29 Jan 2017 by
3
Very good standard grub now. Used to be carnage. visited The Wood House on 22 Jan 2017
23 Jan 2017 by
4
Fab Manageress & staff !! Must be five words ??...er , ok ...is this enough now ? visited The Wood House on 12 Jan 2017
17 Jan 2017 by
5
Coped well with a table of eleven. Food good. Disappointed with service charge levy of 12 1/2%. visited The Wood House on 08 Jan 2017
09 Jan 2017 by
4
The atmosphere is great. However service was very slow and the staff seemed overstretched. visited The Wood House on 08 Jan 2017
09 Jan 2017 by
3
An hour and a half waiting for lunch. Booked for 1.00. Served at 2.30!!!!! visited The Wood House on 08 Jan 2017
09 Jan 2017 by
1
Really really poor experience- we prebooked and went for a sunday lunch and admittedly the waitress said it was busy when we arrived but we had to wait about an hour and a quarter before food came and when it arrived it was cold and the vegetables had clearly been reheated. The chicken was tasteless -really overpriced for what you get. Not once did the staff check on us to apologise it was taking a while etc. A massive disappointment the venue itself is lovely but it's not worth it. Definitely avoid on a sunday- they have crammed too many tables in and the kitchen can't cope. visited The Wood House on 08 Jan 2017
09 Jan 2017 by
1
It was great! Staff was very helpful and friendly although I was quite demanding as I was in charge of a kids party - many thanks! visited The Wood House on 07 Jan 2017
08 Jan 2017 by
5
Initial service a bit slow, I thought a bottle of Shiraz was pricey (£25 approx). Food and presentation good, friendly staff, spacious visited The Wood House on 05 Jan 2017
06 Jan 2017 by
3
Lovely table in conservatory. Good food and friendly service. visited The Wood House on 31 Dec 2016
05 Jan 2017 by
4
The service and menu selection was poor. The restaurant was understaffed. The quality of the food left a lot to be desired. It took over an hour before we had our food and when it arrived parts of it were cold. visited The Wood House on 02 Jan 2017
03 Jan 2017 by
1
The fish and chips were nice but we would not visit again. There were 5 things in the main course menu, we waited over an hour for our food which we received because I went to the kitchens and fetched it myself! The children's meals were poor. Very disappointing on the last day of the hols! visited The Wood House on 02 Jan 2017
03 Jan 2017 by
1
Architecturally this is one of the nicest pubs around. Previous experiences have been good but we came NYE. Service was friendly but slow. Starters were generally good although my whitebait turned up cold. Main course portions were very erractic. Burgers looked good but were undercooked to the extent that they might have still been walking around a field. Gammon was enormous but the duck looked insipid and very univiting (although actually tasted OK). Sorry to have to say that the whole experience was poor. If I was kind I could put it down to it being the end of a busy period but judging by other comments there is an issue in quality control and organisation. Hopefully this can be put right as the pub itself is lovely visited The Wood House on 31 Dec 2016
03 Jan 2017 by
1
We were very pleased with this booking for 20 people. They managed to produce food of excellent quality and reasonable price and each of the dishes were delivered at the same time despite the large number in our party. visited The Wood House on 01 Jan 2017
02 Jan 2017 by
4
This is the fourth time we've eaten in the Woodhouse and sadly on this occasion it wasn't as good as usual and both myself and my partner we're disappointed with our mains. I don't know if was a different chef or different supplier but we both had burgers which were no where near as good as usual. I did get in touch via instagram to Youngs Burger Shack but never heard back. I'm hoping this is just a blip and the food will be back to normal in the new year. visited The Wood House on 24 Dec 2016
01 Jan 2017 by
3
This is a beautiful space which provided a large group of friends, an opportunity to meet, laugh, reconnect and enjoy great food. visited The Wood House on 30 Dec 2016
01 Jan 2017 by
4
Good food & service, but kitchen needs better organisation. We waited 40 minutes for the starters to arrive; when it was reported, staff were very helpful & food was fine when it promptly arrived visited The Wood House on 29 Dec 2016
30 Dec 2016 by
3
This is a lovely pub and I have had many a good meal here, inc my mothers 70th birthday, however they struggled over Xmas lunch. Not enough waiting staff and those that were there were young and appeared inexperienced. The Buck's Fizz which came with the set meal was 90% orange juice in a wine glass as they ran out of flutes. Apart from food delivery to the tables, there was no real table service for drinks or extras. I got up on 3 separate occasions to make requests from staff. The food was reasonable but not of the quality we have previously had at the pub and not in keeping with the £80 price. On the positive side the staff were pleasant and friendly. There was at attempt to charge table service at 20% on top of the £80 set meal price which we queried as it was not included in the price details when making enquiries. This would have made the price nearly £100 each for a 4 course meal, with no drinks which I'm sure by anyone's judgement would be massively high. The Woodhouse is a great pub with good food and lovely atmosphere,..... but I won't go there again on Xmas Day. Overpriced and chaotic. justrachel8 visited The Wood House on 25 Dec 2016
30 Dec 2016 by
2
Service was good, food was good. Nothing out of the ordinary but a pleasant experience non-the-less. Great conservatory though with an open fire. I recommend asking to dine in there if you can. visited The Wood House on 26 Dec 2016
29 Dec 2016 by
4
Great service, beautiful venue and the food was very nice, Thank you. visited The Wood House on 24 Dec 2016
29 Dec 2016 by
4
Good atmosphere and pleasant service. visited The Wood House on 27 Dec 2016
28 Dec 2016 by
4
Good lunch with sweet and coffee enjoyed by us all bit slow at the start serving drinks after that it was all good. Thanks visited The Wood House on 27 Dec 2016
28 Dec 2016 by
4
we had a wonderful time it was woth every penny visited The Wood House on 25 Dec 2016
28 Dec 2016 by
5
it was very good we had a wonderful time visited The Wood House on 25 Dec 2016
28 Dec 2016 by
1
Very disappointing experience. Booked a family lunch for Boxing Day for 14 people , on arrival we weren't offered any service in fact I had to go and find someone to order 3 coffees. They took an age to arrive and without spoons or sugar. Again I had to track someone down and was given 1 teaspoon, when I asked for another 2 I was told someone would have to wash some up! This was the start of what can only be described an utterly shambolic afternoon. We had to wait for a very long time for our food orders to be taken and when the meals eventually arrived there were 4 meals short in fact they didn't arrive until everyone else had finished, also the drinks order wasn't taken until half way through the meal even though we had asked several times to order drinks. We took the risk of ordering dessert which again took 45 minutes even though 2 of the orders were for ice cream only for the children. I can honestly say that I have never been to a restaurant which has been so chaotic and shambolic. We did speak to the Manager who agreed that this was unacceptable and quite rightly discounted the cost of the meal but that didn't make up for a terrible dining experience. Will not be returning to eat on the restaurant. visited The Wood House on 26 Dec 2016
27 Dec 2016 by
1
The food was nice the service was good The vegetables will in the side dishes missed the cranberries sauce The surprise was the service charge at the end it will nice to know before visited The Wood House on 25 Dec 2016
26 Dec 2016 by
4
Was left feeling a bit disappointed, after choosing the wood house for a festive lunch with a friend. My meal was sent back as it came out with uncooked boiled potatoes and it was sadly just a little underwhelming. The staff were nice but not that bothered about us being there, we were frequently left with empty glasses and a little lacklustre service. The problems were always fixed quickly though and a discount given so that was great- thank you. Overall, the beer garden is great for summer but I wouldn't eat in the restaurant again- overpriced for the standard. visited The Wood House on 24 Dec 2016
25 Dec 2016 by
2
I am a occasional customer who highly rated the venue and invited many friends and family to celebrate all sorts of occasions at The Woodhouse. I booked the table for a Christmas dinner with friends last night. We arrived at 8pm and unusually found the restaurant rather empty (comparing to previous years) and understaffed. Anyway, we were escorted to the table, yet not asked for a name of the booking - which was bizarre. I wanted to treat my guests and 'secretly' ordered a bottle of champagne and a bottle of water for the table for the welcome drinks. It took some time and the waitress took some time before she clumsily delivered the glasses and plonked the bottle on the table without pouring it in and walked away leaving us to fill our glasses. We had no water served, and seen no one for about an hour. We then had to walk and fetch service to order our food, the waitress was close to tears for some reason when she arrived! She took the order eventually. Overall she was less than attentive! Food arrived at 9:30 pm. At this point we had no cutlery on the table, and were not even asked if we need any?!?! We took some knifes, forks and napkins ourselves from nearby tables and stuck in - food was delicious! Than, a member of the bar crew arrived and cleared our started dishes - pointing out that he is not a waiter and he has no experience with dishes, hence he might break some ????? This was unusual and bit weird, almost rude (we were not overly demanding, just wanted the basic service)! Main course arrived right the same minute, so we still had some stater dishes there. It was a bit of a mess. Cutlery was not being replaced, hence again we had to walk around unoccupied tables in the restaurant to get some! Food looked lovely! Friend of mine had to go to the kitchen to ask for some sauces and a missing part of the order - brussels sprouts. There were no members of staff around to attend the tables at all! Sauces arrived when we actually finished the meal! There was a lot of it, but too late!!! All delivered by the bar member - the waitress nowhere to be seen! At this point I asked to talk to the manager. A lady turned up, however she didn't make an impression of 'being in charge'! She apologised and suggested deserts on the house or a discount! I than said we won't be having any more food and agreed for a discount, but frankly I should have refuse to pay altogether. The plates have been cleared, again - by the bar member and we asked for a bill. The waitress came with two bills: the champagne bill, and 20% off the main bill. As she was taking the payments she sat down - was too much effort to be standing! If she was unwell she shouldn't have been there serving food!! Again - I never seen anything like it!!!!! Anyhow, we were considering moving to the bar for another drink after we used your lovely yard for a cigarette. We sat in one of your huts, from where we could see two ladies clearing our table....and one of them finishing our proseco pouring it from the bottle straight into her mouth! Absolutely outrageous! In the meantime the other waitress was sitting down at one of the tables having an animated conversation! Can you please understand that I feel extremely embarrassed inviting my friends to celebrate Christmas like this. I wanted to treat them to a lovely bottle of champagne and guaranteed fantastic culinary experience, yet none of them were particularly impressed. Especially, one of them being a restaurant owner and the other being a hospitality trainer for a chain of restaurants in London! I am very disappointed and quite disgusted! visited The Wood House on 21 Dec 2016
22 Dec 2016 by
1
I would like to thank Beckie and all the staff in providing a lovely area, good food and drink for my family (a sad occasion after a funeral). Everybody really enjoyed the hospitality and will return. Thank you again. Sue Neve-Dunn visited The Wood House on 19 Dec 2016
20 Dec 2016 by
5
The pub itself is really nice, lots of seating, good bar and a great outdoors area. Unfortunately we did not have a great experience with our food. It took 1.5 hrs to get our main course (no starters) and although it did taste nice it was cold. We were all so hungry though we ate it anyway! We tried to get some crisps/nuts to help with the hunger but even they had all gone and this was as 2:30pm. It was a real shame as you would think the last Sunday before Xmas they would have been very on th ball with everything knowing it would be busy. visited The Wood House on 18 Dec 2016
20 Dec 2016 by
2
Wow - just looked at the reviews for this place and wished had looked beforehand! Looks like the manager really needs to get the staff motivated and up their game....If I had a restaurant with all these bad reviews of customer service then I would do something about it - come on - such potential and a lovely setting. visited The Wood House on 18 Dec 2016
19 Dec 2016 by
2
Please ignore previous email...sent by mistake. Meal was lovely- we all had the roasts. The service we had to keep asking for everything, Table set and not enough cutlery, when we asked for the water it came - for the table - 1 pint glass - for the whole table? Asked again for a jug for the water - it came but not the glasses! Nightmare service even thought staff friendly, they just need to be more attentive to customers!! Paid £100 for 4 ads and 2 kids. Needs to improve on service and get the basics right.... visited The Wood House on 18 Dec 2016
19 Dec 2016 by
2
Food lovely - had to keep asking for everything! When spending 100 pounds on a meal for 4 adults and 2 children this shouldn't be he case . Tables should have water on them with visited The Wood House on 18 Dec 2016
19 Dec 2016 by
2
The starter was lovely however the roast dinner mains where really bad the veg was burnt and dry and the gravey was lumpy, the potatos were hard and tasted like frozen roast potatoes was not impressed at all none of us could eat the main we all left it. The desert was nice after we had sent it back as they were all cold. We felt really embarrassed as we had recommended the place for our work meal. Will not be going again. visited The Wood House on 18 Dec 2016
19 Dec 2016 by
1
It doesn't seem like staff training is working that effectively at the moment at the Wood House. The kitchen wasn't really on top of the orders and sent us out one plate with inedibly tough lamb. We had a wrong drink delivered. There was also no gravy on one plate and the simple process of getting a bit more gravy seemed to take for ever and be unnecessarily complex. The waiting staff seemed oddly abrupt and rarely seemed to know which table they were serving or what they were meant to be doing. To me this seemed to indicate that they just needed full and proper training and there was a failure of management or systems rather than any fault on their part. We were pleased that a member of staff we had seen before was able to take responsibility and arrange a discount for the lamb. She seemed to be fighting fires somewhat. I have been here on a weekday and the food and atmosphere was great - I might come again at this time. But it seemed as if things went seriously awry on a Sunday so I would avoid the pub at this time. visited The Wood House on 18 Dec 2016
19 Dec 2016 by
1
We had a very disappointing experience at the Wood House today. The pub itself is lovely and very cosy, but this is where the positive things ends. I booked a table for 7 with one high chair two weeks in advance. When we arrived we discovered that they have put us on a table of 15 with all place settings in one row on the same side of the table and no chairs in the opposite side, ie last supper style, and no high chair. We were then left to rearrange ourselves and we're told to "grab" spare chair "if we can find any". When I asked for a high chair I was told that there aren't any left. Had to wait 15 min for tap water - asking three times. Had to wait 45min for our food, incl the kids meals (!) which is ridiculous given that it was a normal busy Sunday and the only food on the menu was roast. But the real disappointment came when the food finally arrived - without any word of apology for the ridiculously long wait. The beef roast (at £18.50 a pop!) had two anemic slivers of over-cooked meat (despite having asked for medium rare) and a few pieces of veg (conveniently hidden under a giant Yorkshire pudding - which was by far the nicest thing on the plate) and a dollop of gloopy gravy. This was topped by the lamb shank, which at an eye-watering £21 a pop (!!!) was not only tiny but also possibly the toughest piece of meat I had in years. We sent the food back straight away - again without receiving a word of apology from the staff - and left to get fish and chips elsewhere. visited The Wood House on 18 Dec 2016
19 Dec 2016 by
1
Unfortunately although having had a nice meal at the woodhouse before as a couple I can't really say the same when it was a group. To start with the table I had booked for 7 was only for 6 people and so we used a table that needed cleaning and clearing up. The waitressing staff were very slow to come and get the table ready and we repeatedly had to ask for someone to come and wipe it. We ordered drinks and were served with dirty wine glasses. We repeatedly had to ask for cuterly. Roasts arrived and the beef (despite being £18) was the smallest portion of meat of everyone. We then had desserts, we ordered sticky toffee which I have had previously at the woodhouse which was lovely but this wasn't even sticky toffee - it was a piece of dry cake and we had to ask for more sauce whereas normally a sticky toffee is dripping in sauce! I'm not normally one to write a review but this meal became a bit laughable towards the end for how awful it was. A shame as I had been giving the Wood house rave reviews, I won't be frequented again in a hurry. visited The Wood House on 18 Dec 2016
19 Dec 2016 by
1
Awful! I prebooked a couple of months ago in the bar area as we had our dog with us. When we got there we didn't know where to go as it was different to when we were last there - I was shouted at because I walked towards the dining area (I didn't go down the steps) with my dog. I was rudely told that dogs aren't allowed in the dining area. We then had to wait another 10 minutes or so until they found us a table. When we were seated, we were in the cold draft of the door by the very busy bar. There was no lamb left - for 3pm on a Sunday I find this shocking and a real shame for my husband whose birthday it was. He went for the pork which was nothing more than a chop covered in fat (which was cold so not cooked properly) and I had the beef - very chewy. Needless to say, we shall not be returning. visited The Wood House on 18 Dec 2016
19 Dec 2016 by
1
An absolute disaster which was handled so badly. No gas, so no hot good. We were shown to our table waited 40 minutes before we had to ask what was happening. After alot of confusion. We decided it was best to take our business to another pub. There were 5 children in our group who were all hungry and staring to get upset. The manager was nowhere to be seen. I've never known a situation to be handled to badly in my life. I will never recommend this pub and am totally disappointed and upset that a Christmas meal was ruined. visited The Wood House on 17 Dec 2016
18 Dec 2016 by
1
Kitchen apparently blew a fuse and we couldn't order any food. Had to go somewhere else. Despite having booked months before and paid a deposit of £100, all I was offered was my cash back. I was charged for the drinks I had. Pretty basic to at least offer a few free drinks... visited The Wood House on 17 Dec 2016
18 Dec 2016 by
1
TERRIBLE!! Extremely dissapointed considering we used to be regulars, turned up and had to wait 10mins at the door until eventually having to grab someone to let them know I had a table reserved. The waitresses didn't offer table service and took 20mins to put our order through as couldn't work the computer out. 40minutes later still no food so eventually asked about it to be told than "the kitchen had a meltdown" and so that we wouldn't get any food as a result AND No one had bother telling us!!! Needless to say I asked for a full refund - which here again I shouldn't have had to ask for either! Furious is not even covering it. visited The Wood House on 17 Dec 2016
18 Dec 2016 by
1
Everybody really enjoyed their lunch at the Wood House yesterday. Food was delicious especially batter on the fish which just melted in the mouth. Lovely decor and we were all looked after by our waitress. Will definitely go again! visited The Wood House on 14 Dec 2016
15 Dec 2016 by
5
Whilst the environment and the decor was of a high standard and befitting of the locality it was heavily let down by the poor service. It was 30mins from being seated before our order was taken and another 45 before the meal arrived. I had the roast pork, it wasn't too bad but didn't blow me away, for the money I paid I expected more, I've had much tastier food for less money. It's a shame, if the service was improved and the cost reduced this would be a high performing pub that would see a lot more footfall. Disappointing with potential in summary. visited The Wood House on 11 Dec 2016
12 Dec 2016 by
2
Very disappointing. We arrived and I booking was wrong, no one took responsibility, there was no manager available to manage the very inexperienced staff. The atmosphere was nice and warm but then the food took ages even though the restaurant only had three tables to be served and loads of young staff.... And when it came was not the greatest. Some of the dishes were great, chips and fish but the roast was less than average. Vegetables either over cooked all raw. All in all very disappointed. I was pleased that we did receive a 20% discount but I feel we should have probably been offered morning in light of the fact I had to get up for times to ask for things to ask for cutlery, drinks, more drinks, and then the bill. visited The Wood House on 11 Dec 2016
12 Dec 2016 by
2
Both the food and the interiors were gorgeous. Visiting The Wood House is always a treat, Natalie visited The Wood House on 11 Dec 2016
12 Dec 2016 by
5
Welcoming staff but the quality of the Christmas Feast was disappointing, plenty of food but poorly presented and some meals were partly cold (raw brussels) and all seemed to be just thrown together. The table service was friendly and helpful but underwhelming, we had to ask for things that should have been attended to and seemed a bit disorganised considering it wasn't too busy. Despite all that we enjoyed ourselves and had a nice time! visited The Wood House on 10 Dec 2016
11 Dec 2016 by
3
Great staff at The Dulwich Wood House, special thanx to Chloe and her team who made sure our staff Christmas drinks and nibbles went smoothly with all having a great festive time ;-) visited The Wood House on 09 Dec 2016
11 Dec 2016 by
5
Great service from our waitress visited The Wood House on 10 Dec 2016
11 Dec 2016 by
5
Great atmosphere, food was lovely visited The Wood House on 10 Dec 2016
11 Dec 2016 by
5
Unfortunately the food wasn't up to the usual standard. 3 of us sent our mains back as the potatoes were cold and the listed brussels sprouts didn't appear. After asking for the sprouts they were served in a bowl with a lot of water at the bottom and were more than crunchy! The ice cream for pudding was served in the paper carton as if we were at the cinema! The waitresses were pleasant and helpful in the circumstances. visited The Wood House on 06 Dec 2016
07 Dec 2016 by
3
Good food, helpful, patient staff. visited The Wood House on 04 Dec 2016
07 Dec 2016 by
5
Roast was lovely, bit of a wait but waitress kept us informed which was good. Unfortunately my daughter who had the veggie burger got food poisoning and was puking until 1am today. Maybe check that out. visited The Wood House on 04 Dec 2016
05 Dec 2016 by
3
The food was very good overall (amazing starters, very good main, chocolate brownie too 'chalky'/'crumbly' for my taste), and the staff did what they could in the face of over 1h delay from order to serving. Lovely atmosphere. visited The Wood House on 04 Dec 2016
05 Dec 2016 by
3
Well can I say and how to ruin a what was supposed to be a nice friends gathering. Our booking ws made for 5 people at 13.30 on Sunday 04-12-16. We requested the dog friendly area which we got. On arrival we ordered our drinks, opened a tab and settle to look at the menu. Before 2.00pm we ordered 1 lamb shank, 1 veggie option, 1 fish and chips, 1 duck confit and cannot remember the 5th dish. At not time at all while placing the order were we informed of a kitchen back log. After 45 mins waiting went to enquire where our food was. I was told " we will look into it". At no time were given and update. After and 1hour and 30 mins, my wife found a manager and complained as the food still not had arrived. She was told the food is on "the pass" and ready to go. This still took another 20mins of waiting and another query. Again no update of feed back, apologie nothing at all. Food finally arrived, well 4 plates intead of 5. I was left still waiting for my lamb shank. After waiting and waiting went back to the bar and demanded and immediate attendance to our table by senior management. Duck confit served was stone cold, veggie option not appetising at all. etc etc. The assistant manager on duty apologies and waived the total of our food bill. We did pay for the drinks consumed. Overall our impressiong of the Wood house is not very good at all to say the least. Poor management, poor kitchen organisation poor service, etc etc. We can understand that during December and on a Sunday such venues can be very busy, however I would expect these issues to be managed accordingly, and obviously it is not. GM not available on site during such a busy period is absolutely unbelievable!! I have 35 years experience in catering and have managed in the past similar venues as the Wood house, and I can honestly say I have never experienced either professionally or socially such awful experience visited The Wood House on 04 Dec 2016
05 Dec 2016 by
1
Great location next to pub and nice decor but very disappointing that after booking a table for 1.30 we were told there would be an hour wait for food. There was a cancellation too as we were offered their space so the pub was almost at full capacity of expected diners... but the kitchen clearly can't cope with the number they try to seat and make money from. I had forgotten this was the scenario but remembered that this had happened on our previous visits s few years back. They don't bother to improve the situation clearly. If it wasn't a convenient post woodland walk lunch spot I wouldn't bother. visited The Wood House on 27 Nov 2016
28 Nov 2016 by
2
We waited 1hr and 20 mins for our food. We had To ask for someone to take our order then ask where the good is. So many waitstaff no one looking around. Shame because we love this pub but we can't take guests there anymore after what happened this time visited The Wood House on 27 Nov 2016
28 Nov 2016 by
1
Food was delicious with excellent service visited The Wood House on 26 Nov 2016
28 Nov 2016 by
5
I arrived at 1pm which was the time I'd booked for 4 people plus one dog. I mentioned my booking for 1pm and was directed to a table by the bar with two chairs and two stools and no 'Reserved' sign on the table. After a few minutes I questioned my booking and asked if I could sit the other side of the bar by the window, which had ample comfy seating. I was told the booking would be for the restaurant, (even though my dog was plain to see when I entered). I explained that I had a dog and the booking was for the bar area. I was informed that my booking was for 12.30pm but it would still be OK, and our table was where I was wanting to sit. There were four of us. We ordered 2 venison burgers, a veg burger, and two starters as a main, and asked if it could all come together. Answer: yes. The starters came first, and we were told the venison burgers were sold out. We ordered beef instead. 15 minutes later our beef burgers came. Any condiments? Yes please, vinegar, ketchup and black pepper. Only ketchup and mayonnaise came, so had to ask again for the pepper and vinegar. The veg burger still hadn't come. After inquiring about it, it came 20 minutes later, so we assumed it had been forgotten the first time. I ate my beef burger and fries cold, as I didn't want my sister-in-law to eat her veg burger on her own. In summary, the food was OK, the location and bar area very nice but the service on the day wasn't amazing even though it seemed fairly quiet for a Saturday lunch time. But I'd definitely go again and give a second chance. visited The Wood House on 26 Nov 2016
27 Nov 2016 by
2
Beautiful interiors, lovely attentive staff who couldn't do enough for us- thank you! However the food was pretty rubbish. Last time we visited we had a burger from the burger shack which was about a billion times better than the burger served from the restaurant. We were very disappointed. Everything else was spot on so it was such a shame that the food standard was below what you'd expect from such a gorgeous pub. visited The Wood House on 26 Nov 2016
27 Nov 2016 by
3
It was just appalling. We ordered 8 meals and 4 of those were the wrong thing when they came... the waitress just wasn't up to the job. Shocking standard. To be fair though they did give us a heavily discounted bill. As this was a special meal though where our parents were meeting for the first time, this was scant consolation. visited The Wood House on 19 Nov 2016
21 Nov 2016 by
1
Great food. Sticky toffee pudding was sweet. Would be better with custard. visited The Wood House on 17 Nov 2016
19 Nov 2016 by
4
Food first class and excellent service. Well done and keep up the good work with really tasty classy food. Enjoyed immensly. We're Done. visited The Wood House on 13 Nov 2016
14 Nov 2016 by
5
Afraid we had a really bad experience when we came. The kitchen could not cope at all. Bread took 30 minutes to arrive. Starters of whitebait never arrived and we had to wait an hour and a half for our main courses. We were asked if we wanted to kids food to come first, which was a great idea but this came at the same time as our main courses and the kids were going pretty crazy with hunger by then. The food was really disappointing. The very overcooked pork loin that was so dry 30% of it was not edible (why not use pork belly which has more fat and less likely to get dry during busy service?). The quality of ingredients was a real issue too. The chicken was very low quality and had no flavour, would expect free range at this price... Pork was equally bad quality. The potatoes were under cooked. The parsnips and carrots were good, so kitchen can get stuff right... Desserts were pretty awful too. Sticky toffee pudding clearly brought in, served with a caramel sauce, which was just a bit processed and a bit weird! The cake was like a Sara Lee cake.. again clearly bought in and not made in site... which would fine it you brought a good one. The staff said that service was like this every Sunday as lots of bookings arrive at the same time and the kitchen just can't keep up with the orders. Would really suggest you look into this as it is not fair on the staff or customers. We would not come back to eat or recommend that anyone else does.. something I am sure you would want to avoid. Hope this is seen as constructive criticism. You have a nice pub with nice staff and I am sure you an make some changes to make things better. I doubt you will change your sourcing policy (which is a shame), but you can certainly review your booking policy.. visited The Wood House on 13 Nov 2016
14 Nov 2016 by
1
Very pleasant environment and a beautiful pub. The food was nice but unfortunately the 1.5 hour wait was a letdown. The service was very hot and kiss as well. Overall a negative experience. If they can organise the service better we would gladly return. visited The Wood House on 13 Nov 2016
14 Nov 2016 by
3
We had an excellent lunch with wonderful service from Shade and all the staff. visited The Wood House on 11 Nov 2016
12 Nov 2016 by
5
Friendly, well-mannered staff; beautiful and cosy surroundings. Had a great time, will definitely be back. visited The Wood House on 05 Nov 2016
11 Nov 2016 by
5
Turned up and pub was closed...we had friends who travelled down from Essex so a little disappointed to be honest considering we was not informed at the time nor have anyone bothered to contact us since. Regards Peter 07949069091 visited The Wood House on 06 Nov 2016
07 Nov 2016 by
1
Shocking customer service. We got there and they were closed. Whilst I completely understand the closure was outside The Wood House's control, they did not attempt to contact us - We had booked in advance and received email confirmation and also left a phone number, and there were no updates via social media. We arrived by cab to discover a printed notice on the door. Then followed a lengthy wait on the main road in the freezing cold and yet another cab fare. The one star rating is forced by the system and is far too high! visited The Wood House on 06 Nov 2016
07 Nov 2016 by
1
Disastrous! We had a booking last night for 1830 and when we arrived at 1810 there was a note on the door telling is that the pub would be shut due to a water issue. That's fine, and I totally understand the problem but what I can't condone is the lack of communication to us. We all had paid for taxis to get to you and then had to pay for yet more taxis to get us to a different destination in order to have dinner. Not very professional especially when we could see all your staff sitting have drinks while we had to wait in the cold trying to find an alternative solution. You always take contact details when booking, so why weren't we called ahead of time? visited The Wood House on 06 Nov 2016
07 Nov 2016 by
1
UNBELIEVABLY BAD!! Arrived slightly early by ( expensive ) taxi, to find the doors locked and a PRINTED sign posted on the door saying that the pub was closed due to no water. I hadn't been called, texted or emailed to advise. Neither was anything posted on their twitter or FB page. Frantically had to contact other members of the party, coming by taxi too from even further away, so that they could divert. Then stood around in cold, dark and rain waiting for yet another taxi to take us elsewhere. All there time, there were staff visible in the pub, who would not even answer the door, Appalling. I'd really like an apology for this. This was supposed to be a special night, that took ages to arrange, and taxis are a very rare expense for me. 5 very disappointed diners - bad work Dulwich Wood House. Jane Matthews catcalls@btconnect.com visited The Wood House on 06 Nov 2016
07 Nov 2016 by
1
A nice venue shame the service and quality of food did not match at all!! We are Very disappointed. visited The Wood House on 05 Nov 2016
06 Nov 2016 by
1
Whilst the staff were good in arranging halloween activities for the children, service was very slow and intermittent, and three items were not as described on the menu - eg colcannon described but plain mash served, or a dessert described with custard which never came - when we asked, the custard was finally brought as we were paying and ready to leave - 'could do better'. visited The Wood House on 29 Oct 2016
04 Nov 2016 by
2
We waited half an hour for our pre booked table. A further hour and a half for our food. Staff seemed very non approachable and fairly fed up along with being all over the place and not knowing what they were doing. Management made up some awful story about the oven door breaking which seems quite common when you read the reviews which is either really bad luck or their go to excuse when things go wrong. That said the food once we got it was very good menu was limited lots of things not on it especially the children's menu which only had two items. They did give us a discount but I honestly can say I will not be returning anytime soon. visited The Wood House on 30 Oct 2016
01 Nov 2016 by
3
The food was excellent, the service really left something to be desired! visited The Wood House on 30 Oct 2016
31 Oct 2016 by
3
Our recent visit to the wood house was largely disappointing, which was a shame as friends from north London came to join us for lunch. Our waitress was glum, very softly spoken and appeared as if she were about to burst into tears at any moment. She perked up a little when we attempted to make her laugh and we were told that all the chefs had walked out recently. This explained why half of the items on the menu were not available or finished. The burgers were average with the meat mostly overdone. The kids meal arrived after the adults despite having been ordered first. In short, we have thought highly of the Wood House since moving to the area 6 months ago, however, after this poor experience (on the back of a couple of other disappointing meals), we won't be returning any time soon. A real shame! visited The Wood House on 30 Oct 2016
31 Oct 2016 by
3
the food was absolutely amazing. Such a pity the service was so so poor, and there weren't enough staff to attend to diners / clear tables / take orders etc. But really - the roast lunch was superb. Pity we never made it to pudding.. visited The Wood House on 30 Oct 2016
31 Oct 2016 by
3
Great decor Friendly service but poorly trained- not their fault. Food overwhelmingly mediocre.. visited The Wood House on 30 Oct 2016
31 Oct 2016 by
2
Food was great! Staff were sweet but not entirely with it. Lovely place though will come again. visited The Wood House on 30 Oct 2016
31 Oct 2016 by
4
The food was good as ever, and the pub is a very nice building on a great location. However, on the day we visited many dishes were unavailable and my partner's meal was cold on the inside (when he sent it back the wrong meal replaced it). However, the waiting staff were both apologetic and professional (as well as substantially reducing our bill) so we hope it was just an off day and are very likely to return. visited The Wood House on 23 Oct 2016
30 Oct 2016 by
2
The setting, food, service and decor were all superb. We found ourselves wanting to return as soon as possible, thank you! visited The Wood House on 28 Oct 2016
29 Oct 2016 by
5
The Wood House has a lot going for it - the setting in Dulwich Woods is magical and it's beautifully conceived and designed. The food and service have never done it justice, though, and last Sunday was awful. The kitchen had run out of a couple of things we wanted to order, and the service was all over the place. Our waitress was slow to welcome us and when my mother-in-law asked what the pork was like, she said, 'Better than last week.' (!) She then brought out two dishes (of four) immediately, before the drinks, and it was ages until the other dishes came, finally followed by our drinks. The pork was cold - perhaps inevitably! Not good. visited The Wood House on 23 Oct 2016
28 Oct 2016 by
1
Great food, lovely atmosphere. Really enjoyed it. visited The Wood House on 23 Oct 2016
26 Oct 2016 by
4
Ovens broke down - they cancelled our 2.30pm reservation at 2.05pm - 7 hungry people on the first weekend of a half term week, We still all arrived, then food was 'back on', but they had sold out of half the dishes. What they served up to us was small and cold. The entire afternoon was destroyed by bad service, half truthes, and tepid hot dishes. Poor Poor experience for almost £200 of expense. visited The Wood House on 23 Oct 2016
25 Oct 2016 by
2
Table service was slow even when paying the bill, food standard not as good as usual and they had run out of coffee beans so no decent after lunch coffee avaialable. visited The Wood House on 23 Oct 2016
24 Oct 2016 by
3
Was probably the worst service I've ever had. Late meal, cold food, elements of what we ordered missing. Manager was never in restaurant and ignored us after countless problems. You can tell this place has changed hands. Awful and we won't be back. visited The Wood House on 23 Oct 2016
24 Oct 2016 by
1

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