The Bat And Ball

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Description

East London table tennis temple, throwing down the finest craft beer, cocktails, coffee and Well Street pizza in the beating heart of Stratford. Two floors of ping pong, pool, live sport and DJs - 100% vibes, 7 days a week!

Now the biggest and liveliest pub/bar in Stratford Westfield, the Bat & Ball's two bars offer an impressive international selection of craft beers, wines and cocktails, with their resident DJs bringing the party Thursday-Saturday. If you're feeling peckish get stuck into a Neapolitan-style pizza courtesy of local legends Well Street Pizza, or a selection of delicious deli-style dishes.

Take your pick from 12 championship size ping pong tables in our upstairs Games Hall or downstairs Parlour, catering for ping players of all ages and abilities. Their in-house Games Masters are always on hand for tips and tricks, or to liven up the party.

Private hire available for groups of all sizes - just give the bookings team a shout to discuss party packages, whether you fancy an intimate get together with mates, or a full office blow-out.

Offers / Promos 1

Make a booking to claim these offers below

Offer Details Availability
Two for one pizzas Get two pizzas for the price of one all day on Mondays for up to 10 guests Monday 11:00 - 23:00

Info

Door Charge may apply
No queues normally
Happily Affordable ££
Stratford
None
None
Two for one pizzas

Hours

Day Open Close Notes
11:00 23:00
11:00 23:00
11:00 23:00
11:00 00:00
11:00 01:00
11:00 01:00
11:00 23:00

Location

The Bat And Ball
Unit 1110/11 Montfichet Rd, London, E20 1EJ

Area:
East London

Nearest station:
Stratford (Tube)
View on Citymapper
View on Google Maps

Menus

Drink Prices Price
Bottle of Lager (330ml) £4.50
Bottle of Cider (568ml) £5.00
Cocktail £7.00
Glass of Wine (175ml measure Large ) £5.50
Bottle of House Wine £18.50
Bottle of Champagne £55.00

Menus

Food Menu Download
Sample Wine List Download
Sample Beer Menu Download
Wine & Cocktails Download


This venue serves American, Pub Food and Bar Snacks food.

A word from the chef:
Don't miss the Neapolitan-style pizzas courtesy of Well Street Pizza, or the huge sharing platters!

Private Hire

Name Type Capacity
Seated
Capacity
Standing
Cost Min spend
Midweek*
Min spend
Weekend*
Heineken Arena Private Room 30 40 £1,000
Ping Pong tables 40 100 £25 per hour per table £1,000 £2,500
Games Hall Private Room 100 200 £500 hire charge £3,000 £5,000
Exclusive venue hire Venue Hire 300 600 £1,500 £10,000 £20,000
* The minimum spends are a guideline only and vary according to the day and time of the year.

(185 reviews) Show all Show fewer



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The atmosphere there is always pleasant. Nice music, services in top level. We all had a very good time. The only thing there needs improvement is the temperature in the bar, was way too hot...:) visited The Bat And Ball on 16 Nov 2017
17 Nov 2017 by
5

I had an amazing night at Bat & ball for my birthday! I like to say a BIG thank you to Chevas for looking after me and organising my booking. super quick and professional reservation service! The whole team was fantastic on the night, we where so well looked after and I LOVE the music! been twice already ( for min & my bf bday) and I will be back many more times I'm sure! messy_marii visited The Bat And Ball on 10 Nov 2017
15 Nov 2017 by
5

Super friendly staff and lovely bouncers who do a great job whilst being friendly, polite and fun visited The Bat And Ball on 10 Nov 2017
11 Nov 2017 by
5

great service. Thanks for looking after my guests visited The Bat And Ball on 09 Nov 2017
10 Nov 2017 by
5

Very poor. Far too many people around the tables drinking when West Ham are at home. Couldn't play properly. Disappointed, as I've been lots of times before and enjoyed it a lot. visited The Bat And Ball on 04 Nov 2017
07 Nov 2017 by
1

Great music although a bit loud to chat, fantastic pizza and a great session on the tables. Could've done with some more balls though and got asked to stop playing mid game just as our time was almost up even though no one else was waiting. Had a really good time though. Great for a group night out. visited The Bat And Ball on 04 Nov 2017
06 Nov 2017 by
4

I took four kids - aged 9-12 to Bat & Ball yesterday and hired 2 tables for one hour. They had great fun from start to finish and would have happily played on. Would highly recommend for some family fun and its very cost effective too! Many thanks YD visited The Bat And Ball on 30 Oct 2017

Reply from The Bat And Ball

Thank you so much for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
31 Oct 2017 by
5

We had a very good night, there were a few issues at first but everything we asked for was seen to and done!! Must say Alex our games master was fantastic!! Food could be better but on the whole a good night visited The Bat And Ball on 28 Oct 2017

Reply from The Bat And Ball

Thank you so much for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
29 Oct 2017 by
4

Excellent place nice atmosphere. Good to book in advance visited The Bat And Ball on 28 Oct 2017

Reply from The Bat And Ball

Thank you so much for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
29 Oct 2017 by
5

Fun place to be. Food, drinks and games... you can't go wrong! visited The Bat And Ball on 21 Oct 2017

Reply from The Bat And Ball

Thank you so much for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
27 Oct 2017 by
5

Great work night out and so much fun! visited The Bat And Ball on 20 Oct 2017

Reply from The Bat And Ball

Thank you so much for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
22 Oct 2017 by
4

The music was way too loud. Made it impossible to have a conversation without just shouting. Seemed a bit unnecessary. Also bar service was really slow. My friends and I queued for over 20 minutes to get served at one point. On a busy Sat night, more bar staff required. Otherwise we enjoyed the night. visited The Bat And Ball on 21 Oct 2017

Reply from The Bat And Ball

Thank you for your review. We're sorry to hear the music was too loud for you. We do have a DJ Thursday to Saturday. Sunday to Wednesday is a more mellow vibe with a playlist. We have relayed your feedback. We hope to see you again soon.
22 Oct 2017 by
3

We had a great time! It was so fun sharing a few drinks while playing ping pong and the atmosphere was great. Lauren visited The Bat And Ball on 21 Oct 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit and look forward to welcoming you again soon! Have a great Halloween.
22 Oct 2017 by
5

Beer pong was fun but the music was so loud that you couldn’t talk to the people you were playing with... even shouting wasn’t loud enough!! visited The Bat And Ball on 30 Sep 2017

Reply from The Bat And Ball

Thank you for your review. We're sorry to hear the music was too loud for you. We do have a DJ Thursday to Saturday. Sunday to Wednesday is a more mellow vibe with a playlist. We have relayed your feedback. We hope to see you again soon
16 Oct 2017 by
2

My booking was made over a month in advance and i was advised that i would need to provide my card to guarantee and hold the table but no funds would be deducted. I had a party of 14 booked. To my horror when i arrived we were at a couching area with low tables and they had deduced £25 from my card! even though it was rectified i was not happy initially as wanted a table for us to be able to talk and interract with each other. The staff were good in fixing the problem but this need not have been the case. visited The Bat And Ball on 14 Oct 2017

Reply from The Bat And Ball

Thank you for your review. We do apologise for the mishap that happened on your visit. Please do give us another chance and revisit us again soon.
16 Oct 2017 by
3

Wonderful experience with great staff. Beer pong is my recommendation! Proper American / Canadian rules! 😉😉 visited The Bat And Ball on 13 Oct 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit and look forward to welcoming you again soon! Have a great Halloween.
14 Oct 2017 by
5

Great place but the bats are terrible!! Loosing balls constantly. Need to segregate the tables possible.. no table service for drinks so get your drinks before. Espically if you’ve only booked half n hour you’ll spend 10 mins at the bar!! visited The Bat And Ball on 12 Oct 2017

Reply from The Bat And Ball

Thank you for your review. We have changed our bat suppliers you'll be happy to hear. Please do come back and give us another chance. I would advise pre-ordering drinks if you're visiting for ping pong, saves time at the bar and you can usually save some coins :-)
13 Oct 2017 by
3

A very enjoyable afternoon pit stop. Good tables and lots of balls. The staff were very helpful and polite. Food was also very good. We will be back! visited The Bat And Ball on 07 Oct 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit and look forward to welcoming you again soon! Have a great Halloween.
08 Oct 2017 by
5

Great afternoon many thanks. Amazing place to have fun. visited The Bat And Ball on 05 Oct 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit and look forward to welcoming you again soon! Have a great Halloween.
06 Oct 2017 by
5

Good atmosphere, drinks a bit pricey visited The Bat And Ball on 22 Sep 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit and look forward to welcoming you again soon! Try pre-booking next time for deals and offers on drinks pre-orders to save some coins. :-) Have a great Halloween.
01 Oct 2017 by
4

Fantastic night with amazing staff!! Defiantly recommend going to The Bat and Ball this is my second visit and will definitely be returning. Great customer service from the staff I really enjoyed my whole experience, big thanks to the team especially Chevas for all his help and patience absolutely amazing! visited The Bat And Ball on 29 Sep 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit and look forward to welcoming you again soon! Have a great Halloween.
30 Sep 2017 by
5

Chevas was amazing - so helpful! visited The Bat And Ball on 29 Sep 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit and look forward to welcoming you again soon! Have a great Halloween.
30 Sep 2017 by
4

Excellent as always and the staff were very friendly. Tracy visited The Bat And Ball on 29 Sep 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit and look forward to welcoming you again soon! Have a great Halloween.
30 Sep 2017 by
5

We came here on a work night out. Staff were very friendly and helpful. We had food, drink and played ping pong and everything was great, We will be returning.:-) visited The Bat And Ball on 28 Sep 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit and look forward to welcoming you again soon! Have a great Halloween.
29 Sep 2017 by
5

There was no one at the entrance of the bar to direct you where to go if you had a booking. I went upstairs to only find out that our table was downstairs ( I had a group of 15+ people). The room was not ready for us to start our beer pong table - nothing was set up. The staff weren't attentive and the toilets were terrible. visited The Bat And Ball on 26 Sep 2017

Reply from The Bat And Ball

Thank you for your review. We do value all of our guests feedback. Are you able to send me your contact details via email so I can look into this for you and come back to you with a solution? katie@batandballwestfield.com We hope to welcome you again soon.
27 Sep 2017 by
1

The worst customer service I've received today. Definitely, avoid the place if the management does not reach its staffs how to behave with its customers. I loved this place and coming every week, but today Kate said I didn't pay when I already paid. I stopped playing until her colleague came. He said he didn't put my name correctly. He apologized for his mistakes. Instead of saying sorry, Kate asked me to leave saying that my time is over. There was another girl at the reception. Both of them were laughing while giving the worst ever behaviour. THE WORST CUSTOMER SERVICE.

Reply from The Bat And Ball

Thank you for your review. We do value all of our guests feedback. Are you able to send me your contact details via email so I can look into this for you and come back to you with a solution? katie@batandballwestfield.com We hope to welcome you again soon.
26 Sep 2017 by
1

The service at the bar was quite slow and the music was far too loud - most of our party left because they couldn't hear themselves think. visited The Bat And Ball on 21 Sep 2017

Reply from The Bat And Ball

Thank you for your review. We're sorry to hear the music was too loud for you. We do have a DJ Thursday to Saturday. Sunday to Wednesday is a more mellow vibe with a playlist. We have relayed your feedback. We hope to see you again soon
25 Sep 2017 by
2

Customers drinking round ping pong tables that are not actually playing doesn’t work, to many people crowding round and causing issues whilst we have paid to play ping pong. Staff are unorganised and rude. We had a tab which was paid for then got ramapaged by the whole team saying we hadn’t paid our bill, then when they realised we did it was apologies from everyone. It should have never happened at all. Then we had incidents with drunk customers interrupting whilst we were playing and trying to steal our drinks. Don’t get me wrong it’s a fun place it’s just not managed properly. They need to remove the table closet to the bar as this Just causes issues if you paid to play and been put on that table. visited The Bat And Ball on 22 Sep 2017

Reply from The Bat And Ball

Thank you for your review. We do value all of our guests feedback. Are you able to send me your contact details via email so I can look into this for you and come back to you with a solution? katie@batandballwestfield.com We hope to welcome you again soon.
24 Sep 2017 by
1

I was charged £18 at bar for two Vodka red bulls and I know for sure that was overpricing by intent of the bar man. Thats too bad. How can you overcharge or rip your customers off like this. A fiend of mine told me, it happened to him too some days ago. It looks like it is systematic overcharging and abusing the position of trust. visited The Bat And Ball on 22 Sep 2017

Reply from The Bat And Ball

Thank you for your review. We do value all of our guests feedback. Are you able to send me your contact details via email so I can look into this for you and come back to you with a solution? katie@batandballwestfield.com We hope to welcome you again soon.
23 Sep 2017 by
1

Great music and nice venue but it's so confusing sorting payment between ping pong tables and the bar. Also one of the female staff was crying when we got in after a barman had been mean to her and he was being a pillock about it boasting to his mates. Not cool. visited The Bat And Ball on 21 Sep 2017

Reply from The Bat And Ball

Thank you for your review. All your feedback has been noted, we do value all of or guests opinions to improve our services. I have also looked into the matter regarding staff members. We hope to see you again soon.
22 Sep 2017 by
4

Place looks great and entered there a couple of time planning to get a drink and maybe play Ping Pong but couldn't get past the really loud music. Impossible to have a conversation if the music is that loud - please can you turn it down and I can guarantee you'll encourage more people to come in and have drinks and conversation.

Reply from The Bat And Ball

Thank you for your review. We're sorry to hear the music was too loud for you. We do have a DJ Thursday to Saturday. Sunday to Wednesday is a more mellow vibe with a playlist. We have relayed your feedback. We hope to see you again soon.
20 Sep 2017 by
1

The venue was perfect, everyone was pleased with the food and ability to change the pre order drinks to something else. visited The Bat And Ball on 13 Sep 2017

Reply from The Bat And Ball

Thank you so much for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
14 Sep 2017 by
5

Had a great time, will def come again. Beer / jäger pong made the party, great venue great staff, all round experience absolutely fantastic :) visited The Bat And Ball on 09 Sep 2017

Reply from The Bat And Ball

Thank you so much for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
11 Sep 2017 by
5

Fantastic night! Staff are all really friendly - great music , drinks and food. Ping pong a good laugh and so are the odd games of Beer Pong! Would definitely recommend! visited The Bat And Ball on 07 Sep 2017

Reply from The Bat And Ball

Thank you so much for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
08 Sep 2017 by
5

We had a fantastic time! Great staff, great DJ! Definitely a night to remember! We'll done to the Bat & Ball Staff. visited The Bat And Ball on 01 Sep 2017

Reply from The Bat And Ball

Thank you so much for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
02 Sep 2017 by
5

Great night great fun!!! Staff are all awesome visited The Bat And Ball on 31 Aug 2017

Reply from The Bat And Ball

Thank you for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
01 Sep 2017 by
4

very accommodating. Great venue and a lot of fun! visited The Bat And Ball on 15 Aug 2017

Reply from The Bat And Ball

Thank you for your review! We're glad you enjoyed your visit and were welcomed and looked after by our amazing team! Please do come back and visit us again soon.
16 Aug 2017 by
5

Second time there staffs are really nice and soo much fun. visited The Bat And Ball on 05 Aug 2017

Reply from The Bat And Ball

Thank you for your review. We're glad you enjoyed your visit to us! We'll look forward to seeing you again soon.
06 Aug 2017 by
4

Excellent atmosphere, not too crowded. Drinks prices varied each time we went to the bar! Would definitely go again visited The Bat And Ball on 05 Aug 2017

Reply from The Bat And Ball

Thank you for your review. We're glad you enjoyed your visit to us. We'll look forward to welcoming you again soon.
06 Aug 2017 by
4

Absolutely brilliant work event - lovely team, great food options which turned up on time and was delicious. Excellent bar team who co-ordinated a very large bar tab with ease and no hassle at all. Highly recommend beer pong for big groups and was very impressed with the Games Master that was provided complimentary with our booking. Super fun night had by all - Thank you! visited The Bat And Ball on 28 Jul 2017

Reply from The Bat And Ball

Thank you so much for your review. We're glad you enjoyed your visit to us. I will pass over your gratitude to the team. Please do come back and revisit us soon.
04 Aug 2017 by
5

The worst birthday party i have ever arranged! We made a reservation for beer pong for 1 hour and we also sent a birthday cake prior to the event so as to come out during the event as a surprise! Our 1 hour has finished and they told us we have to leave the table without even bringing the cake! So i had to go there and tell them! But that was not enough as the girl told me i had to go down and bring it myself! I asked her if they would be able to play birthday music as well! She told me she will ask the dj and came back to me saying it will be played in 5 minutes so as to bring the cake upstairs once played! I was waiting for almost 10 minutes and finally she told me he is not going to play it! Honestly it was the worst experience for birthday party! The place it's ok for a night out playing ping pong or beer pong but definitely not for birthday party! Michalis visited The Bat And Ball on 29 Jul 2017

Reply from The Bat And Ball

Thank you for your review. Sorry to hear your visit to us didn't go to plan. Can you please send me over an email with your contact details so I can look in to this and get a solution for you. katie@batandballwestfield.com
30 Jul 2017 by
1

It was a stag do, and the boys had a fantastic time. The staff at bat and ball helped organising this night and they were very helpful and understanding. Thank you very much visited The Bat And Ball on 22 Jul 2017

Reply from The Bat And Ball

Thank you for your review! We're glad your stag do was a success and you enjoyed your bat and ball experience. When your next in town pop by and visit us! Have a fab weekend.
29 Jul 2017 by
5

staff is quite rude and tables are dirty visited The Bat And Ball on 22 Jul 2017

Reply from The Bat And Ball

Thank you for your review. We're sorry to hear your Bat and Ball experience wasn't a positive one on this occasion. Please do pop by and give us a second chance to restore some faith.
28 Jul 2017 by
2

Great atmosphere, fun venue and good music. Only suggestion would be to not have food reservations set upstairs. Our tables for dinner were booked as being Table 62 which was apparently upstairs. However with all the games being played and the loud music it was just too much to be an area where a group can sit, eat and socialise. We ended up staying d/stairs which was a better fit for eating and chatting. Afterwards we went upstairs for our table tennis slot which was great and really a cool way to end the evening and what we expected. It's true that the venue is more about magnifying table tennis but a couple more pool tables would be a great thing there too, as there are not many great PAYG pool bars in Stratford. Obviously it's about the "bat and the ball" but maybe 2 other pool tables would be a good little mix of gaming diversity and way to keep customers in. Overall a great experience- being my 3rd or 4th time at your bar and will be back again...at some point! visited The Bat And Ball on 25 Jul 2017

Reply from The Bat And Ball

Thank you for your review! We do apologize about your initial seating area for food, our games hall does get manic. We're glad you found seating downstairs to enjoy your favorite taster from the menu. We are currently working on adding a few things to our games hall so keep an eye out on what we have in store :-) Have a great weekend and we hope to see you soon.
28 Jul 2017 by
4

Staff is always helpful and is polite. Love going there because of the people and the service. visited The Bat And Ball on 23 Jul 2017

Reply from The Bat And Ball

Thank you for your review! We're glad you enjoyed your visit to us and are always looked after by our amazing staff. Have a fab weekend and we'll look forward to seeing you soon.
28 Jul 2017 by
5

Such an awesome place! I love the fact that the staff are all so friendly and get involved with you and your game! Really gr at music and great atmosphere overall!! visited The Bat And Ball on 15 Jul 2017

Reply from The Bat And Ball

What lovely words! Thank you for your review! We hope to see you soon for some more games <3
19 Jul 2017 by
5

Had a great fun time for my boyfriends birthday on Saturday. Nice venue and super attentive staff. Anna was great helping with the organisation for the booking. Will be back soon! messy_marii visited The Bat And Ball on 15 Jul 2017

Reply from The Bat And Ball

Thank you for your review. We're glad you enjoyed your visit for your partners birthday to us! hopefully we'll see you for yours next. Have a fab weekend and we hope to see you soon.
17 Jul 2017 by
5

Brilliant evening - great venue, staff really attentive. Food was delicious and plenty of it! It was our end of term staff party and everyone had a great time and I have had really positive feedback. Thank you! visited The Bat And Ball on 14 Jul 2017

Reply from The Bat And Ball

Thank you for your lovely review! We're glad you enjoyed your visit to us and were looked after by the team! Come back and visit us soon!
17 Jul 2017 by
5

Air conditioning could have been colder but it was an exceptionally warm day but playing table tennis is sweaty work visited The Bat And Ball on 13 Jul 2017

Reply from The Bat And Ball

Thank you for your review! Table tennis is indeed an absolute work out. We'll make sure the aircon is ice cold for your next visit!
16 Jul 2017 by
4

Had an amazing evening as it was my leaving work do. The manager was very accommodating to our large group and prior to arriving the lady who helped me booked the venue was very helpful in picking a good area. The music is really good and I like the spacious area provided. A couple negative points would be a somewhat rude bartender as he decided to serve someone before me and (Even though I was waiting for a drink)and the chicken wings were quite dry. All and all it was a pretty good night! visited The Bat And Ball on 13 Jul 2017

Reply from The Bat And Ball

Thank you for your review. We're glad you enjoyed your visit to us and our staff were very accommodating and helpful throughout the process of organising and catering for your work do. I do apologise if your wings were dry and one of our staff members were wrapped up, I'll have a word and ensure juicy wings and speedy service next time! We hope to see you soon.
14 Jul 2017 by
5

good customer service , amazing atmosphere , good food and excellent location . Ping Pong is an added excellent feature and good value . Would go again visited The Bat And Ball on 11 Jul 2017

Reply from The Bat And Ball

Thank you for your review. We're glad you enjoyed your full experience to us! We look forward to seeing you again in the future!
12 Jul 2017 by
4

Lovely atmosphere, great food and fast service. Will definitely be going again! visited The Bat And Ball on 11 Jul 2017

Reply from The Bat And Ball

Thank you for your review. We're glad you enjoyed your visit to us! We look forward to seeing you again in the future!
12 Jul 2017 by
5

We had a great end of term 'do' there. It was good fun. visited The Bat And Ball on 07 Jul 2017

Reply from The Bat And Ball

Thank you for your review. We're glad you enjoyed your visit to us! We hope to see you again in the future!
08 Jul 2017 by
5

We had a great end of term 'do' there. It was good fun. visited The Bat And Ball on 07 Jul 2017

Reply from The Bat And Ball

Thank you for your review. We're glad you enjoyed your visit to us! We hope to see you again in the future!
08 Jul 2017 by
5

Brilliant atmosphere, music can be better visited The Bat And Ball on 07 Jul 2017

Reply from The Bat And Ball

Thank you for your review! We're glad you had a good experience with us at the Bat and Ball. Let us know what music you want to hear next time and we'll let the DJ know!
08 Jul 2017 by
5

Food, drink and atmosphere were excellent. However, our booking was for a large group and many of the agreements made prior to the night were not honored. visited The Bat And Ball on 05 Jul 2017

Reply from The Bat And Ball

Thank you for your review. We're glad you enjoyed your visit to us. Can you send me over an email regarding the agreements you felt were not met on the evening please. katie@batandballwestfield.com
07 Jul 2017 by
3

A lot of fun! The staff were very accomodating. When I called up on the day and asked to push back the time of our reservation, the staff were very helpful. The crowd in the bar make it a fun and lively armosphere. Everyone was friendly and easy to talk to. visited The Bat And Ball on 01 Jul 2017

Reply from The Bat And Ball

Thank you for your review! Very pleased you found your booking process smooth and attentive and evening with us enjoyable. Please do come back and revisit us soon! Have a great weekend
07 Jul 2017 by
5

Our experience at Bat and Ball on 5th July was fantastic. As a work night out it exceeded our expectations with the food, drink and facilities excellent. The staff, both in terms of setting up the evening and making sure we were well looked after on the night, were excellent. Cannot praise them high enough! Would thoroughly recommend this venue to anyone! visited The Bat And Ball on 05 Jul 2017

Reply from The Bat And Ball

Thank you for your review! We're glad you enjoyed your visit to us and were well looked after. I'm glad my team exceeded expectations and ensured your bat and ball experience ran as smoothly as it could. Have a fabulous evening and we hope to see you again. Regards, Katie
06 Jul 2017 by
5

Great atmosphere, fun games to play and plenty tables for availability. visited The Bat And Ball on 04 Jul 2017

Reply from The Bat And Ball

Thank you for your review! We're glad you enjoyed the atmosphere and games we have to offer. Please do come back and visit us soon for some more positive experiences at The Bat and Ball.
05 Jul 2017 by
5

who experience was just AWESOME! will definitely be booking again! visited The Bat And Ball on 24 Jun 2017

Reply from The Bat And Ball

Thank you for your review! We're glad you had an amazing visit to us! Exactly what we like to hear! Please do come back and visit us soon.
26 Jun 2017 by
5

I loved my time at The Bat and Ball. The staff and manager were extremely friendly and accommodating to me and my guests. They are very flexible and always made sure we had everything we needed and wanted. I had a great experience and would definitely recommend this venue to anyone. Precious visited The Bat And Ball on 24 Jun 2017

Reply from The Bat And Ball

Thank you for your review! We're glad you enjoyed your visit and our staff looked after you! Please do come back and visit us soon!
25 Jun 2017 by
5

Good fun, great music and happy atmosphere visited The Bat And Ball on 16 Jun 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
17 Jun 2017 by
4

Very accomodating and nice sized area reserved for us visited The Bat And Ball on 07 Jun 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
08 Jun 2017 by
5

Booked a birthday Party for 10 x 11 year olds during the day - there was a hiccup with the booking and the 'Games Master' we had booked wasnt available - I was a bit concerned as I had sole charge of the kids and was looking forwards to handing over the entertainment side The food wasnt confirmed either however our host Chevas was Excellent and put in such a great effort to do all he could to help - such a polite and happy and obliging guy - Please pass on my great appreciation to him - he is a diamond. Kids had a great time and I got to relax. Big thumbs up!! visited The Bat And Ball on 01 Jun 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. I will pass over your gratitude to our amazeball Chevas! i'm sure he enjoyed entertaining your party just as much! Please do come back and visit us soon!
05 Jun 2017 by
5

Expensive for an hour's ping pong! visited The Bat And Ball on 02 Jun 2017

Reply from The Bat And Ball

Good afternoon, Thank you for your review! Save a bit of money and visit us during off peak. Sunday- Wednesday all day long Thursday- Friday- before 6pm Saturday- before 4pm. Off peak 1 hours hire- £15 Off peak half an hours hire- £8 We hope to see you soon!
05 Jun 2017 by
2

Great atmosphere. We loved the game suggestions sent to us before we came; we had some strange looks playing 'around the world'! Was really easy to book a table and they also reserved an area for us after without any problems. Would go again with a big group. visited The Bat And Ball on 02 Jun 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
05 Jun 2017 by
5

Great venue and food. Ping Pong is good but very hot upstairs visited The Bat And Ball on 03 Jun 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
04 Jun 2017 by
4

Had a lovely afternoon lunch and drinks. The wraps were amazing. visited The Bat And Ball on 20 May 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
21 May 2017 by
5

We all work next door and prebioked table for a leaving party for one of our colleagues . As per usual we had a fab time . Definitely recommend. Friendly staff and great atmosphere visited The Bat And Ball on 19 May 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
21 May 2017 by
5

Was fun good atmosphere especially for a large group. Wasn't too impressed with the games master to be honest. She didn't really want to be there it seemed and arrived 15mins late with no one else available visited The Bat And Ball on 13 May 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. We do apologise for the mishap with one of our Games masters, we'll ensure your next one is a big ball of fun and on time! Please do come back and visit us soon!
14 May 2017 by
3

A lot of fun but the hour flies by! visited The Bat And Ball on 13 May 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
14 May 2017 by
4

A good laugh and nice to do something different. Just wish they had air con as it got rather warm Kelly visited The Bat And Ball on 06 May 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
08 May 2017 by
4

Chilled out atmospheric but good service if you've reserved a table! Ping pong tables are quick to get for half hour... if you are a couple just walk in and ask upstairs. Was a lot of fun and great pizza afterwards. Great place, will come again :) Angela visited The Bat And Ball on 06 May 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
07 May 2017 by
4

It was manic when we first arrived as West Ham were home to Spurs but it quickly settled down and the area was all organised the good was great and people commented on it well done. Drinks all perfect. Staff friendly and easy to deal with. Everyone enjoyed it and we will be back .... soon visited The Bat And Ball on 05 May 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
06 May 2017 by
5

On arrival the 2 waitressess didn't seem to know what was going on. I informed them of my booking and they went and produced their list but I wasn't on it, even though I had a confirmation email, so our party left without eating! Not a positive experience which was a shame as we were looking forward to dining with you visited The Bat And Ball on 04 May 2017

Reply from The Bat And Ball

Good afternoon, Thank you for your review. I do apologise that on this occasion your visit to The Bat and Ball wasn't a positive one. We do strive to ensure all our guests have great experiences. Are you able to email me over your information so I can investigate this for you and come back with a solution. My email address is; katie@batandballwestfield.com. I'll look forward to hearing from you. Kind regards, Katie (Sales and Events Manager)
06 May 2017 by
1

Had a fantastic time. Food was brought out exactly when I asked and the staff were extremely helpful. I would like to put in an extra big THANK YOU to Rebecca the blonde curly haired bartender who went above and beyond to make the day great. She is a credit to your establishment. visited The Bat And Ball on 30 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. I will pass your thanks over to Rebecca also! Please do come back and visit us soon!
04 May 2017 by
5

Great staff and place, spent a great evening there. the staff could not do anything more for us as a group of 20 can be challenging. visited The Bat And Ball on 01 May 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
03 May 2017 by
5

Very friendly bar staff. Went out of their way to accommodate us on a very busy evening visited The Bat And Ball on 29 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
01 May 2017 by
5

Amazing night!! Loved every minute! visited The Bat And Ball on 29 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
01 May 2017 by
5

Excellent venue, I visited on bank holiday Sunday I felt the staff were under a lot of pressure (under staffed?) I was disappointed that they were observing Sunday hours, as there were a lot of people still wanting to play when closing time came. I would definitely recommend this place for group bookings. Another pool table would be a bonus. Liong visited The Bat And Ball on 30 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
01 May 2017 by
4

Booking was professional and easy. Ping pong was fun and we'll organised. It didn't take long to get served at bar. We booked a table for food and drinks to watch the boxing. At first we were given a very small table which did not accommodate our group. However, once we complained we werecommend moved. The food was served quickly and was tasty. visited The Bat And Ball on 29 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
01 May 2017 by
4

Staff was brilliant and very helpful visited The Bat And Ball on 28 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
30 Apr 2017 by
5

Great location but a bit frustrating to have no fries of any sort with a party of hungry people. Staff were not particularly happy or welcoming visited The Bat And Ball on 29 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. Please do come back and visit us soon! We'll ensure we have some fries in for your group! Let us know when you're next in town.
30 Apr 2017 by
3

Loved it!!! Great atmosphere and nice staff Conor visited The Bat And Ball on 29 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
30 Apr 2017 by
5

Booked a table to watch the Joshua fight. Great atmosphere and great staff! The projection could be a little lower as had to look up whole time to watch the fight. Other than that, excellent. Will use again. visited The Bat And Ball on 29 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
30 Apr 2017 by
4

Quality bar Great staff Good Vibe visited The Bat And Ball on 29 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
30 Apr 2017 by
5

Soooo much fun Went early for my son's 9th birthday and we absolutely loved it visited The Bat And Ball on 28 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
30 Apr 2017 by
4

Reserved a table with ease. Food was good and we didn't have to wait long for it. Good music and vibes. Table tennis was fun. It was easy to book the table tennis on the night, got a table straight away. Overall good night. visited The Bat And Ball on 07 Apr 2017

Reply from The Bat And Ball

Thank you for the feedback. We're glad your bat and ball visit was a pleasant experience. Please do come back and visit us soon!
28 Apr 2017 by
5

Thoroughly disappointed. Booked the bat and ball for my birthday celebration for 7pm for two hours, arrived on time at the ping pong reception, to be told the booking was only for one hour instead of two, and that i had to pay extra for beer pong which had not been explained to me when i booked over the phone. The receptionist then realised she had got me confused for another booking and i actually did have the booking for two hours. After using the table for a while, went to order a pizza which was not put through and resulted in me waiting over an hour for another one to be cooked. When we started the beer pong hour, the same receptionst comes up to the tabl and stated that the table was now finishing at 20:15, i then reminded her that I had booked it until 9 and surely she could clearly see we had just started to play beer pong. She replied "oh yeah thats right" and walked off. Unfortunately didnt get her name, had dark hair and glasses on. This made the experience pretty rubbish as the staff barely know whats going on and can just about do their jobs. visited The Bat And Ball on 14 Apr 2017

Reply from The Bat And Ball

Good morning, Thank you for your review. I do apologise that on this occasion your visit to The Bat and Ball wasn't a positive one. We do strive to ensure all our guests have great experiences. Are you able to email me over the information on events that took place this evening so I can investigate for you and come back with a solution. My email address is; katie@batandballwestfield.com. I'll look forward to hearing from you. Kind regards, Katie (Sales and Events Manager)
17 Apr 2017 by
2

It was a 50+ booking and they ensured that we were looked after. No problems at all Staff were great. Tracy visited The Bat And Ball on 13 Apr 2017

Reply from The Bat And Ball

Thank you for your message, I'm glad your experience as a guest at The Bat and Ball was a positive one! Please do come back and visit soon.
14 Apr 2017 by
5

Lovely night! The staff were super friendly and the vibe was ace! Would definitely come back for more ping pong! Monday nights 2 for 1 pizza baby! Whoop whoop! Thank you bat and ball people 😊 visited The Bat And Ball on 10 Apr 2017
11 Apr 2017 by
5

We had a great night and our games master was fantastic!! visited The Bat And Ball on 08 Apr 2017
11 Apr 2017 by
5

The area allocated was not the best as we were divided in different tables but overall everything was fine and we had lots of fun visited The Bat And Ball on 31 Mar 2017
03 Apr 2017 by
4

Our waitress was amazing! The food is good, the drink choice is great, the cocktails are well made. We booked for a client event so had a drinks area and ping pong tables for 35 people and could not fault the service. visited The Bat And Ball on 30 Mar 2017
31 Mar 2017 by
5

An OK experience. Easy to make a reservation. I explained to the hostess over the phone that we would have a person with a wheelchair and we were given a table within the parlour which was helpful. Door staff were great. Only downsides I can mention was the atmosphere in the private parlour room. It was a quiet night and while upstairs was busy, the parlour was fully lit, no mood lighting and music like upstairs. Felt more like a gym than a bar. We also booked and paid for 2 hours on arrival but chose to leave after 1 hour as everyone was tired. The lady on the desk mentioned that we had an hour left and I explained but no offer to refund the hour was given. I didn't assume of course but keeping all the money was a bit cheeky. An offer of the hour we didn't use back or even transferrable to another night would have been good and definitely would have bought us back considering most of their money appears to be made from food and drink rather than the tables themselves. Nice night but probably wouldn't go again due to lack of atmosphere and the hour kept. visited The Bat And Ball on 26 Mar 2017
27 Mar 2017 by
3

Music was too loud to talk, therefore we had to relocate to a different venue visited The Bat And Ball on 24 Mar 2017
27 Mar 2017 by
3

We had a fantastic time recently at The Bat and Ball. The venue is great for people of all ages and the food was delicious. We found the staff really helpful and all in all it was great value for money. Would definitely recommend it anyone. visited The Bat And Ball on 25 Mar 2017
26 Mar 2017 by
5

Staff helpful. Buzzing atmosphere. Food edible visited The Bat And Ball on 24 Mar 2017
26 Mar 2017 by
4

Excellent service - friendly staff. Appreciated the 10 minute warning before we were due to wind up and the free birthday prosecco was a lovely unexpected touch. Would highly recommend this venue and activity for when you want to introduce new people to each other as the ping pong is very informal, everyone will have a go and it suits all ages. My toddler was standing on one side of the table playing against his grandma on the other! tuney visited The Bat And Ball on 19 Mar 2017
20 Mar 2017 by
5

I was left disappointed with my visit on Friday 17th March. Firstly the table was booked for 12 however only 11 attended in the end but the table that we were given to eat at was far too small for the number of us. One of our guests had to give up his seat once he had eaten to allow for someone else to sit down. there wasn't even enough room on the table for the food. Secondly I felt very let down by the DJ on the night, your posters stated "DJ's until 1am" - your one DJ left at just after midnight. Before she left we requested some songs which did not get played and also asked if the music could be turned up as it was very quiet in the bar area, the DJ notified me that the bar staff control the sound, when I spoke to a bar man he said that it could not be turned up due to the bar being next to the Holiday Inn where you will receive complaints if the music is loud. I visited your bar on 3rd February and had an amazing night where your DJ played til 1am with a great mix of music at a decent level of sound - there did not seem to be a problem then so why this time? I specifically arranged to come back to your bar for this reason and feel disappointed that the atmosphere was not the same. Unfortunately I do feel that we will return in the future. visited The Bat And Ball on 17 Mar 2017
20 Mar 2017 by
2

An amazing night we hired a GamesMaster and had lots of Fun x Food was very taste, we ordered pizza and beer (10 for £35) great deal. The music was just up our allly and we had a bit of a boggie. The team really enjoyed the night and we will definitely recommend it to colleagues. visited The Bat And Ball on 16 Mar 2017
17 Mar 2017 by
5

Took the boys all loved it ,table tennis and pool,while adults had a few beers and watched the rugby followed by a few delicious pizzas and staff were very helpful,great day. visited The Bat And Ball on 11 Mar 2017
12 Mar 2017 by
5

Staff need extra training as customer service was not up to standard, combination of unable to give information when asked, another was rude when a request was made, and another just not observing common sense and way too intense. The pizza was not good, there are so many good pizza places these days, and it was totally overpriced for what it was. The table tennis was fun but again £15 for 30 mins is overpriced and we kept having staff get in the way going by our table to get to their back room. I wouldn't come back and I wouldn't recommend. visited The Bat And Ball on 09 Mar 2017
10 Mar 2017 by
2

Top evening. Great staff and plenty of food! visited The Bat And Ball on 04 Mar 2017
07 Mar 2017 by
5

Loved it. You have a new regular! visited The Bat And Ball on 03 Mar 2017
06 Mar 2017 by
5

Very good! Nice food! Service a little slow but was very busy! visited The Bat And Ball on 03 Mar 2017
04 Mar 2017 by
5

Had a very enjoyable evening and yummy Pizzas visited The Bat And Ball on 02 Mar 2017
03 Mar 2017 by
5

Booked a table here for my birthday and I have to say the night went better than expected to say the least! All my friends said it was a great evening; cool venue, reasonable prices, fantastic atmosphere/vibes and great music. And of course- the ping pong for entertainment! Last but not least, the event went smoothly thanks to the friendly and accommodating staff, particularly James and Lauren who were my lovely hosts! Thanks Bat and Ball :) visited The Bat And Ball on 10 Feb 2017
02 Mar 2017 by
5

We had the best time ever as usual. Great atmosphere, cracking DJ and good food. The service was impeccable and all the staff are so friendly!! You made my friends' leaving drinks very memorable. See you soon. Mel visited The Bat And Ball on 24 Feb 2017
27 Feb 2017 by
5

Been there for a staff party. Nice location and good service from all the staff. Great experience. visited The Bat And Ball on 13 Feb 2017

Reply from The Bat And Ball

Thank you! Bat and Ball Team are happy to hear that you enjoyed your night out!
24 Feb 2017 by
5

Been there for a staff party. Nice location and good service from all the staff. Great experience. visited The Bat And Ball on 13 Feb 2017

Reply from The Bat And Ball

Thank you for your review! We're glad you had a good time! Hope to see you again soon :) Bat and Ball Team are happy to hear that you enjoyed your night out!
24 Feb 2017 by
5

Great atmosphere and perfect venue for a good night out with some activity!

Reply from The Bat And Ball

Thank you! Bat and Ball Team are happy to hear that you enjoyed your night out!
23 Feb 2017 by
5

Beer pong was the bestcmy friend cant wait to come back. visited The Bat And Ball on 21 Feb 2017

Reply from The Bat And Ball

Thank you! Bat and Ball Team are happy to hear that you enjoyed your night out!
22 Feb 2017 by
5

I've been to Bat and Ball a couple of times now and both times it's been a lot of fun. There's a wall of other items you can use instead of bats, such as a colander or pan which keeps the game interesting! If you ask for a jug of beer for beer pong they will provide plenty of plastic cups and cups of carbonated water to wash the balls in. Only criticism I would have is that there isn't always a staff member at the upstairs bar where the ping pong tables are, but if you ask around someone generally turns up! Would definitely recommend this as a fun alternative to a normal bar or somewhere to drink in the day without being judged!.... Sophie visited The Bat And Ball on 18 Feb 2017

Reply from The Bat And Ball

20 Feb 2017 by
5

Great space particularly as it was not busy upstairs when we attended. The service upstairs was dismal-we were essentially left to get on with it ourselves which included getting drinks, taking back dirty glasses and reminding the staff that we still hadn't received all the food we had ordered for lunch which resulted in cold pizza as I presume it had been sitting downstairs waiting for collection The staff spent the whole time we were there-about 2 hours on their computers and ignored us most of the time visited The Bat And Ball on 15 Feb 2017
18 Feb 2017 by
3

Great area and place to go. My boyfriend and I went here initially to play table tennis. However, ended up getting drinks and food which were very reasonably priced and the food was great! Really good atmosphere, would definitely suggest it for friends and family. visited The Bat And Ball on 14 Feb 2017
15 Feb 2017 by
5

Booked a team building night here for 18. Excellent booking service from the team made it easy to plan, food and cocktails on the evening were tasty and kept everyone happy from vegan to halal. The atmosphere was great even on a Sunday evening. Music, sports tv, and an interesting mix of people ensuring a lively night out. The layout of tables upstairs meant you could easily chat to other players or watch games from the bar seating. The ping pong was great fun, our Games master Ivan was brilliant. He created a fun atmosphere but somehow managed to keep 18 of us in line and very patient when explaining the rules (sometimes repeatedly! ) I would highly recommend to anyone to visit the Bat and Ball. Thanks for a great night. visited The Bat And Ball on 12 Feb 2017
14 Feb 2017 by
5

Very good afternoon with my friends visited The Bat And Ball on 12 Feb 2017
13 Feb 2017 by
4

The booking was terrible, we didn’t have a table despite calling twice to confirm the booking, the service was slow and all told wasn’t a great experience. visited The Bat And Ball on 11 Feb 2017
13 Feb 2017 by
1

Great night out, recommend booking a Games Master for an hour and then an hour by yourselves. Games Master didn't arrive at the beginning of our session, as planned, which was a bit confusing but once she arrived it was fun all the same! We booked 2 hours for 12 people on one table and it was perfect, apart from the chairs that kept being dragged out the cupboard behind us, which kept interrupting us and ate into our timeslot because someone else was booked in directly after us. Music and atmosphere was fab, we all want to go again!! You may be asked for ID upon entering too, so go prepared. visited The Bat And Ball on 11 Feb 2017
12 Feb 2017 by
5

My review for our visit on 11/02/2017 Tonight has probably been one of the worst experiences I have ever had in any establishment. The evening started when we queued up to enter the Bat and Ball and was asked for ID. Myself and our party are mostly in our 30's & 40's so we clearly did not need to be asked for ID. The manner of the individuals at the door was terrible and this was commented on by many members of our party one of which is a met police officer. The ID was clearly to find out age and not in the way that nightclubs/bars are needing them to keep on record so this proves that none of us really needed to be bothered by this. Also I was shocked that we were being asked as after all the emails we have been sending not once was it mentioned in any email that we may need to provide this. Upon entry we were told to go upstairs and to speak to someone up stairs. So we all went upstairs and then we were sent back downstairs to sit at an area reserved for 25 of us although there was only enough seats to comfortably seat 18. The next complaint is one which has completely and utterly annoyed me to the point that it has brought me to send this email. I have to point out that 25 of us came along tonight to celebrate my husbands 37th birthday. We wanted to enjoy our evening and have a light hearted, fun evening with our family and friends. My brother arrived shortly after 9pm, he like the rest of us was asked by the two complete idiot male & female door staff to show ID so he showed his ID. He was then told to remove his cap and walk into the bar area and then walk back to the door so he did this but then he was asked to do it again but to roam around the bar area a bit. Then for no apparant reason a male door person grabbed my brother by his wrist area and walked back to the door and asked to stand on the mat. In the mean time both male and female door staff were very, very rude. My brother found this whole experience humiliating so he left and got back in his car and drove home. He did this to prevent causing any problems with the staff and to prevent runing the evening for the rest of us. How dare anyone be made to feel like this? What kind of people do you have employed there? The worst thing is I also had birthday cards to give to my brother from his nieces and nephews as he has been away and we missed his birthday. My brother phoned me to tell me what happened so I spoke to the manager who was extemely apologetic and agreed that the way the evening was going was awful so she asked me what I would like to happen. At this point I would have quite happily left but with 24 people that had all come out for my husband where could we go? So we all stayed even though everyone was aware that something was wrong. The manager offered to give us free food and I accepted. She also brought over an extra table and some chairs so the rest of our party could sit down. The one thing no one could improve was the rude manner of the waitresses that we had. When we did question them for things they said things like "I am just one person" "its busy here tonight and I am one person on my own", when we wanted to order some drinks for members of our party that were sitting on a box next to our table she replied "i asked what you wanted on your table not what they wanted". We went upstairs because I had originally booked 2 x table tennis for 1 hour. Again I was happy to leave but others wanted to play. When I was asked.to pay £50 for the table I refused due to the way we had been treated. Again the manager agreed this was fair. At the end of the evening the waitress brought my husbands cake to the wrong party. I only noticed this when I heard the table next to us singing happy birthday to our cake! So the waitress clearly embarressed let my husband blow out his candles and then ran off. I am sending this as a complaint about your staff and their obvious lack of training. The staff members you have on the door are ridiculous and not proffesional at all. The manager was genuinely concerned. visited The Bat And Ball on 11 Feb 2017
12 Feb 2017 by
1

(I think it was a lady called T) she was so accommodating and super friendly! Thanks the bat and ball for making my birthday celebrations great! visited The Bat And Ball on 10 Feb 2017
11 Feb 2017 by
5

Really cool place with great atmosphere for hanging out with friends Reasonably priced cocktails which were very well made Would highly recommend it if you wanna play some ping pong with good vibes. visited The Bat And Ball on 05 Feb 2017
07 Feb 2017 by
5

Had a great time. Music was amazing, table tennis was fun for all, food was very tasty. I just wish I was told there would be no table/seating besides the actual table we were playing on.I would have booked table near the Table tennis table also. visited The Bat And Ball on 04 Feb 2017
07 Feb 2017 by
4

Poor customer service from the Supervisor on shift. I placed a food order for £137.50 and politely asked the question is there anything you could do on the price as I will be getting rounds for a group of 17 throughout the night as it was my wife's birthday, the supervisor basically had a go at me and made me feel like crap. He explained people spend more money than you and this is a normal price for a round. I was literally only after a simple yes or no as I had already paid £60 for the a ping pong table and then placed a further drinks order for £61.50 and did this on 4 more occasions throughout the night. Bar staff can not keep track on whose next to serve so basically every time I tried to place a drinks order it took me over 25-30 min+. All the food I had ordered went to a different table and my £137.50 food order turned out to be 3 fries which later the person took one back saying that it was another tabled order. When I eventually got my food it was in 5-6 stages and even then I had to chase up food. The only person who looked like they know what they were doing were the bouncers and a young lady called Tia who was superb and efficient in looking after us. Toilets also don't get checked regularly enough as someone decided they would throw up in the troth which was left throughout the night. Ping pong was a good laugh. I did order a games master but was told on the night I would not be getting one. Still had a wicked night only due to the people in our group. visited The Bat And Ball on 04 Feb 2017
06 Feb 2017 by
1

Music just too loud couldn't talk. Need more space to eat. Staff great - Evan was fantastic and we had a great night. Thanks visited The Bat And Ball on 04 Feb 2017
06 Feb 2017 by
4

I organised my Manager's leaving do and Bat & Ball was the perfect place to end it. We all had a fantastic time and the DJ had a massive part to play as we all sang and danced the night away. The good vibes and atmosphere wouldn't let me acknowledge I had work the next morning. It really was that good. I'm really happy my Manager had a great send off. Will miss him :( visited The Bat And Ball on 03 Feb 2017
06 Feb 2017 by
5

I probably wouldn't have a birthday here again on a weekend. Music was too loud (more suitable for a club/dancing environment than conversation). While the booking process was super smooth, friendly and responsive, at the venue itself, and this is because of how very busy it was, I had to do a lot of running back and forth myself to get the tennis table, food, etc sorted. We eventually left and moved the party elsewhere. For table tennis itself, its a great place and loads of fun. And the food is pretty good. visited The Bat And Ball on 03 Feb 2017
05 Feb 2017 by
3

we visited Bat and Ball for a friends 50th birthday, it was a complete surprise for him . we all loved it and the staff were brilliant. visited The Bat And Ball on 29 Jan 2017
01 Feb 2017 by
5

Great night out for the Concierge Team. Thank you! Valentina visited The Bat And Ball on 29 Jan 2017
31 Jan 2017 by
5

I booked a playtable and a gamemaster for sat afternoon. My sons 15th birthday and he plays national table tennis league... so he loved it. The atmosphere is welcoming. The staff were lovely. Very accomodating and helpful. My boy wants a job hete now as a gamesmaster ! He loved it. Food was lovely an pizzas amazing... only thing i would say it the menu is a bit limited and chips are gery expensive. Considering a lovely hand made pizza is around £9. I think £5 for a bucket of chips that werent very nice was a bit steep.... (husband isxa head chef in the city so is critical of food but loved the pizza). but apart from that was a fantastic place. Will def go back again. visited The Bat And Ball on 28 Jan 2017
30 Jan 2017 by
4

Great customer service from the guys and bat and ball. The atmosphere was lively and fun. Would definitely recommend to anyone. visited The Bat And Ball on 28 Jan 2017
30 Jan 2017 by
4

Great night out, will be returning! visited The Bat And Ball on 28 Jan 2017
30 Jan 2017 by
5

It was a brilliant night. Only poor thing was my third beer bucket which i ordered after paying for my second not arriving so me having to go and order it again. Apart from that service the music and the atmosphere was fantastic. Thank you Lukas visited The Bat And Ball on 28 Jan 2017
30 Jan 2017 by
4

Had my Birthday night out here and was very well looked after. Really easy to book food and ping pong tables, great music, great cocktails, great night! visited The Bat And Ball on 20 Jan 2017
24 Jan 2017 by
5

We booked our birthday party at the Bat and Ball and had a semi-private area behind the bar. Our guests loved the venue which has a really good vibe to it. We'd been to Bounce the 2 years before, and in comparison we loved how much space there was, so you could properly enjoy a game of ping pong and beer pong. The beer pong in particular was fun and different, and a great activity for a larger group of people to do together. The bar wasn't too busy and it was easy to get served quickly, the drink prices are high but inline with what you get charged at most fancy London places. To top it off, we were given a free bottle of Prosecco as a birthday treat. We certainly won't hesitate to go back again in the future. My only negative point would be that we were initially quoted a crazy minimum spend when trying to book the tables. They eventually agreed to not have it for us, I hope they drop this idea as it allows you to enjoy the night much more by not having to worry about it! visited The Bat And Ball on 21 Jan 2017
23 Jan 2017 by
5

Was great, nice and fun. Staff was really helpful and kind, nice food and music. We will come back!! maria27enero visited The Bat And Ball on 21 Jan 2017
23 Jan 2017 by
5

Place was perfect for my birthday and my friends had a fantastic evening! The two ping pong tables I booked upstairs were in a great area complete with a large table and long sofa. The music was great too, not too loud so you can actually socialise which each other (unlike Bounce). The place let me extend the booking for a couple more hours too which went down very well with everyone. Only criticism was that I had a few friends saying they waited an hour for their food and the deposit/booking system was quite confusing, but fortunately they negotiated. All and all great night and great place. Thank you. visited The Bat And Ball on 20 Jan 2017
22 Jan 2017 by
4

...Forgot to mention, staff were awesome, super helpful and very accommodating with things like the play area and food orders. Kudos to a girl whose name I can't remember but was on her first day on the job, took to service seamlessly, very impressive along with her very helpful male manager. Will definitely go again visited The Bat And Ball on 26 Dec 2016
19 Jan 2017 by
4

First time I came to Bat and Ball was on a work night out. It was brilliant and great fun, so much that I went there again for a few games for my birthday. Guaranteed laugh if your mates are little bit competitive, edgy and have an easy going sense of humour. visited The Bat And Ball on 26 Dec 2016
19 Jan 2017 by
4

We had a children's party. Really good fun and very well looked after both by the games staff and those in the restaurant. Would highly recommend it. visited The Bat And Ball on 15 Jan 2017
17 Jan 2017 by
5

We held a company event here and the social was a huge hit. Especially the beer pong tournaments. Will definitely be using again and the staff were so helpful and accommodating to our last minute changes visited The Bat And Ball on 12 Jan 2017
16 Jan 2017 by
5

Need to serve jack Daniels.. Otherwise awesome.. Great service and exceptional staff.. Thx guys visited The Bat And Ball on 14 Jan 2017
16 Jan 2017 by
5

Great night and good service. visited The Bat And Ball on 12 Jan 2017
14 Jan 2017 by
5

Great venue, felt comfortable and easily accessible to get a drink visited The Bat And Ball on 02 Jan 2017
04 Jan 2017 by
5

Fab Christmas Party night - food and drink were great. visited The Bat And Ball on 21 Dec 2016
03 Jan 2017 by
5

Helpful staff but the experience could have been so much better. Looks like the company isn't ready to entertain and take care of larger group (35 Guests) : in terms of entertainment and booking process. Still lots of rooms for improvement. visited The Bat And Ball on 12 Dec 2016
20 Dec 2016 by
3

All the indoors staff here are lovely. Food and drink also very good as well. We had a great night! The bouners aren't very pleasant people though. visited The Bat And Ball on 16 Dec 2016
20 Dec 2016 by
4

Disappointed that it was a match day and had heard that it had a relaxing atmosphere where you could play table tennis and sit around with friends and family whilst eating and drinking. Only 2 choices to eat that day-chicken or pork wrap! Won't be coming again. visited The Bat And Ball on 17 Dec 2016
19 Dec 2016 by
2

Our party which we booked in the Parlour went very well thank you. Everyone said they enjoyed it. The Games master was excellent and kept the momentum of table tennis flowing. Chicken wings and pizza were hot and fresh. A Good night. visited The Bat And Ball on 15 Dec 2016
19 Dec 2016 by
5

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