The Piano Works

Reply from The Piano Works

Amzing feedback, thank you so much. I am delighted you had such a great time and we look forward to seeing you again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for the amazing feedback Emma. See you again next Monday for Jukebox Live? Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to leave your feedback. Can you please get in touch with more information and details of when you visited? My email address is nicola@pianoworks.bar. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to leave your feedback. We do get very busy on the weekend. Entry is only guaranteed with a reservation and it is not always possible to predict how long the wait can be. At 9pm we remove a lot of furniture from the venue which would explain why there was plenty of space inside however we do have to keep space for our guests who have booked in advance to arrive for their reservations. I would be more than happy to get you booked in ahead of your next visit so that your party will have priority entry. Please feel free to get in touch. My email address is nicola@pianoworks.bar Best wishes, Nicola

Reply from The Piano Works

Thank you for the amazing feedback. See you again soon, Nicola

Reply from The Piano Works

We're sorry you didn't get to experience The Piano Works. Our Saturdays can get booked up to 6 weeks in advance, but we do advise planning a visit in order to receive priority entry. Otherwise, if you'd like to visit us early week we have live music every day and a much quieter atmosphere if you prefer!

Reply from The Piano Works

Thanks for the great feedback! Your kind words will be passed onto our musicians and staff. We hope to see you again!

Reply from The Piano Works

Thank you for taking the time to share your experience. I am so happy to hear you enjoyed the music and am sorry you did not enjoy the food. If you can get in touch with more information I would be happy to investigate further. My email address is nicola@pianoworks.bar. Best wishes, Nicola

Reply from The Piano Works

Wow, such amazing feedback. Thank you so much. We are looking forward to welcoming you back soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for your amazing feedback. We are looking forward to seeing you again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to leave your feedback. On our busier nights we do operate strict 2 hour sitting as we need to remove the furniture from the venue after dinner to give people space to dance. If you would like to experience further please get in touch with your booking details. My email address is nicola@pianoworks.bar Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to share your experience. I am really sorry to hear that the food was not up to scratch. Please can you get in touch and let us know when you visited so that we can investigate. My email is nicola@pianoworks.bar Best wishes, Nicola

Reply from The Piano Works

Thank you so much for the amazing feedback. I am delighted you had a great time and look forward to welcoming you back again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to leave your feedback. The venue is popular for many types of celebrations including pre wedding parties, birthdays & engagement parties. I am delighted you enjoyed your visit and look forward to seeing you again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you very much for sending over your feedback to us, I’m thrilled that you enjoyed your evening with us and that the bride to be had a fab pre wedding party! As we a live music venue, we keep seating to a minimum as we want to encourage everyone to be up and dancing! We do aim to seat 1 in 5, so for a group of 20, a table with 4 chairs is correct and what we let all of our reservations know prior to their party. We look forward to seeing you again soon, feel free to get in touch when you would like to visit us again and we would be more than happy to plan your party for you. Best wishes, Daisy

Reply from The Piano Works

Thank you very much. See you again soon :) Daisy

Reply from The Piano Works

Thank you very much for leaving for feedback. We are very proud of our musicians, i'm glad you were impressed! We hope to see you again soon very soon :) Daisy

Reply from The Piano Works

Thank you! Wonderful feedback. See you soon, Daisy.

Reply from The Piano Works

Thank you for taking the time to leave us your feedback and for your compliments regarding our food and musicians, this is great to hear. We bring out our celebration boards and our musicians sing a birthday and pre wedding song for every person celebrating on the night, as we can have up to around 400 people in the venue we unfortunately, can’t do personal shout outs to individual guests who are celebrating an occasion with us. We do offer birthday cakes for parties, these were the cakes you could see being taken over to tables, these can either be pre purchased by the party or are offered complimentary to drinks tables of 15 or more. These cakes aren’t available for dinner reservations or smaller groups. I’m sorry that your song requests weren’t played on the night, our musicians do receive an incredibly high volume and try their best to get through as many as they can throughout the evening. I hope that these issues didn’t put too much of a dampener on your evening and that you were able to enjoy our live musicians and atmosphere for the rest of your stay. If you would like to discuss further, feel free to get in touch, my email address is daisy@pianoworks.bar All the best, Daisy

Reply from The Piano Works

Great feedback! Thank you very much, I'm sure we'll be welcoming you back to the house of song again soon. :) All the best, Daisy

Reply from The Piano Works

Thank you! We're delighted you had such a fab evening with us. Come back and see us again soon! Daisy

Reply from The Piano Works

Thank you very much for your lovely feedback. We're thrilled you had such a great time and enjoyed our birthday surprises. Let us know when you would like to visit again and we would be delighted to plan your party for you. All the best, Daisy

Reply from The Piano Works

Thank you for taking time to leave us your feedback. I'm sorry if your service was a let down, i'm glad that you still had a great time with us and enjoyed the rest of your evening. If you would like to discuss any problems with service further, feel free to get in touch, my email address is daisy@pianoworks.bar. We hope to see you again soon, Daisy

Reply from The Piano Works

Thank you very much! We're thrilled that you had such a fab night with us. Come back and see us again soon! :) Daisy

Reply from The Piano Works

Ahh, thank you very much. We are very proud of our musicians :) See you again soon, Daisy

Reply from The Piano Works

Thank you very much for your feedback. We love brunch! We've just launch our Sunday Socials too, you should definitely come back and enjoy brunch again :) Daisy

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Would you please be able to send over your booking details and i can look into the incident for you? My email address is daisy@pianoworks.bar Speak soon, Daisy

Reply from The Piano Works

Thank you for your feedback. Could you please send me over your booking details and i can look into what happened for you? Daisy@pianoworks.bar All the best, Daisy

Reply from The Piano Works

Thank you so much for your great feedback! Come back soon :) Daisy

Reply from The Piano Works

Thank you for sending us over your feedback. We don't operate a guestlist, but we do have an 11pm friendslist. The benefit of this is that all guests on the list receive a complimentary drink upon paying their entrance fee. I’m glad that once you were inside you were a fan of our live musicians and we hope you enjoyed the rest of your evening. We’re also pleased to hear that you were able to get your complimentary drinks quickly. Feel free to get in touch if you would like to discuss any further, my email address is daisy@pianoworks.bar. All the best, Daisy

Reply from The Piano Works

Thank you very much for taking the time to send us over your feedback. We are thrilled that you had such a wonderful evening and were well looked after. Please get in touch with us next time you would like to visit and we would be delighted to plan your party for you. All the best, Daisy

Reply from The Piano Works

Thank you for taking the time to send us your feedback. Our friendslist offers a discounted entrance fee into the venue for an hour (between 8pm and 9pm on a Saturday and between 9pm and 10pm on a Friday). Our friendslist does not guarantee entrance or queue jump. This is clearly explained both before confirmation and in the t&cs once your friendslist has been confirmed. We only offer priority entrance to our reservations. I apologise that it wasn’t made clear to your party that we do not accept card payments at the door, I will pass feedback onto our door team and ensure they are communicating that to any guests who are standing in line. We do also have an ATM machine downstairs. Feel free to get in touch if you would like to discuss any further, my email address is Daisy@pianoworks.bar. Best wishes, Daisy

Reply from The Piano Works

Thank you so much for your great feedback, we're delighted that you had a great night with us! Come back and see us again very soon :) Daisy

Reply from The Piano Works

Ahh thank you! Did you stay until the full band came on stage? Feel free to let us know when you would like to visit again and we would be more than happy to plan your party for you. Daisy

Reply from The Piano Works

Thank you for taking the time to send us your feedback. I'm sorry to hear that your evening wish us wasn't as you expected. Could you please send me over your booking details and i can take a look into what happened for you? My email address is daisy@pianoworks.bar Thanks, Daisy

Reply from The Piano Works

Thank you very much for your feedback, we're thrilled that you had a lovely time with us! See you soon, Daisy

Reply from The Piano Works

Thank you very much for your feedback, we're glad you had a lovely time. I'm sorry if your brunch felt a little rushed, i'm glad you were still able to have a fab pre wedding party. See you again soon, Daisy

Reply from The Piano Works

Thank you for sharing your feedback with us. All of our tables are free of charge and the main benefit of booking one is to have a base for the evening along with receiving free and priority entry for your entire party saving in your case, £150 on entry fees. When booking a table, it is made very clear that we aim to seat 1 in 5 guests so you would have been aware that you would receive a maximum of 3 seats. The venue holds up to 400 people who come to enjoy our nonstop live music, to dance & sing rather than be seated for the evening. As this is the case we reduce the amount of the furniture in the venue to make it safer for everyone visiting. You mentioned booking a private area however this is not something we offer to groups of 15. Our booking types are either dinner or drinks tables with room hire only being offered Monday to Thursday for groups of 80 people. The atmosphere in the venue is no doubt lively and we fully encourage all guests to enjoy themselves while requesting songs. We do always aim to accommodate all guests however in some cases it is better to visit early week when it is less busy but you can still enjoy live music. I am sorry that you did not enjoy your experience at The Piano Works. Kind regards, Nicola

Reply from The Piano Works

Amazing feedback, thank you so much. We look forward to seeing you again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for your feedback. See you again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to share your experience. I am delighted to hear you had a great night and we hope to see you all again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to send us your feedback. I'm sorry that your afternoon with us felt rushed and wasn't as it should have been. Could you please send me an email with your booking details and I can look into what happened for you? My email address is Daisy@pianoworks.bar Best wishes, Daisy

Reply from The Piano Works

Thank you! We are so pleased to hear that you enjoyed our Saturday brunch, we’re very proud of it. You should come back again on the Bank Holiday! I'm sure you will enjoy our Sunday Social on the 27th, just as much as you enjoyed your last visit. Feel free to get in touch and we can plan your party for you. Speak soon, Daisy

Reply from The Piano Works

Thank you so much! Really lovely feedback. Make sure you come back and visit us again soon. All the best, Daisy

Reply from The Piano Works

Lovely feedback, thank you very much. We can't wait to welcome you back! Daisy

Reply from The Piano Works

You are more than welcome, i'm so pleased we were able to make your night special. Come back ad see us again soon :) Daisy

Reply from The Piano Works

Thank you for taking the time to send us over your feedback. I’m delighted to hear that you enjoyed your time at The Piano Works that our staff were accommodating, our hosts were welcoming and friendly and that our musicians played your song requests. This is why we’re slightly surprised at the 1 star review. As you could probably see, once the evening progresses, the venue gets full and there is more of a gig vibe. Firstly, once the full 6 piece band are on stage, our musicians choose requests that can delivered well and are suitable for a full band, some songs simply only sound the best they can when you have two pianos and some with the full band. We can have up to 400 people in the venue on our busier nights, because of this our musicians are inundated with song requests from the audience, our musicians will prioritise those with tips. Any amount is welcome. We also make this clear on our website, Eat, Drinks, Dance, Sing, Tip! We really hope that this didn’t put too much of a dampener on your evening and that all the other aspects of The Piano Works helped you to have an enjoyable night. Feel free to get in touch if you would like to discuss further. All the best, Daisy

Reply from The Piano Works

Amazing feedback! Thank you very much. We are delighted that you enjoyed every aspect of the venue, We can't wait to welcome you back. All the best, Daisy

Reply from The Piano Works

Thank you so much for your lovely feedback! You are all more than welcome back to The Piano Works! Feel free to contact me and i can plan your party for you. My email is daisy@pianoworks.bar. All the best, Daisy

Reply from The Piano Works

Thank you so much for your feedback and your lovely comments. Please come back and see us again soon. Let us know when and we would be delighted to book you a space. Best wishes, Daisy

Reply from The Piano Works

Hi Nadia, Thank you for taking the time to leave us your feedback and thank you for your compliments regarding our music and venue, we’re glad that you enjoyed our concept. As discussed on the phone, you had a reservation with us at 7.30pm, with this reservation we offer 1 hours free and priority entrance into the venue for all of your guests. This is explained before confirming, then again in your confirmation email, we also call all of our reservations on the day to reconfirm all details, where our priority and free entrance policy would have been explained. The reason we offer free and priority entrance for an hour and not for the whole evening is because we have walk in customers too, it wouldn’t be fair to expect those people to wait outside for the majority of their evening while we prioritise reservations who arrive at different points throughout the entire evening, and after their allocated time. You confirmed to me on the phone that your guests arrived after 8.30pm, after your 1 hours free and priority entrance, and so they were charged the £10 door fee. I passed on your comments to our floor team however, there is nothing that we could do after this. Your guests were charged as they arrived after your free and priority slot. This is something that you would have been made aware of before arriving to The Piano Works. Again, I’m really pleased that you enjoyed your evening and we were able to deliver a successful party for you, I hope that this didn’t put too much of a dampener on your evening and that you will visit us again soon. Best wishes, Daisy

Reply from The Piano Works

Ahh great feedback! Thank you very much for taking the time to let us know how much you loved our venue! We are launching our Sunday brunch on the 27th August, our full band will come on stage at 4pm, rather than 1pm which may suit your party a little more? Let me know and i would be delighted to book you a table. My email address is daisy@pianoworks.bar

Reply from The Piano Works

Thank you very much for taking the time to send us over your feedback. I'm sorry that you were disappointed with your visit and that your service wasn't as it should have been. Could you please send me over your booking details? I will pass your comments onto our floor team to investigate. Thanks, Daisy daisy@pianoworks.bar

Reply from The Piano Works

Ahh, amazing. Thank you so much for your lovely feedback. I will pass your compliments onto the entire team. Please come back and see us again soon, let us know when and we would be delighted to plan your party for you. Best wishes, Daisy

Reply from The Piano Works

Thank you for taking the time to send us over your feedback. I'm really sorry that you were let down on the night. Are you able to send me over your booking details and i can look into what happened for you? Daisy@pianoworks.bar Thank you, Daisy

Reply from The Piano Works

Thank you very much for your lovely feedback. We are very proud to have such talented musicians at the house of song! Make sure you get in touch with us next time you want to visit and i can reserve you a table :) Daisy

Reply from The Piano Works

Thank you for sending us your feedback. Since we are a live music venue, we want our music to be loud and absolutely the main focus. Feel free to get in touch if you wish to discuss any further, daisy@pianoworks.bar

Reply from The Piano Works

Thank you very much for your feedback! Come back and see us again soon :) Daisy

Reply from The Piano Works

Thank you so much for your lovely feedback, i will pass your compliments over to all of the team. See you again very soon! All the best, Daisy

Reply from The Piano Works

Thank you for taking the time to send us your feedback. I'm sorry that your experience this time wasn't as it should have been. Did you make your server aware of any issues on the night? If possible, could you please send me some more details? My email address is daisy@pianoworks.bar. Thank you, Daisy

Reply from The Piano Works

Ahhhhh, amazing! Thank you SO much for yet again leaving us such a lovely review and for such kind compliments. Making sure that our customers are happy and having the best time is what we all do this for. I will pass on your compliments to Issa, Matteus and Carla and of course the rest of the team who I’m sure will be absolutely thrilled. Please come back and see us again very soon! Be sure to email me (daisy@pianoworks.bar) and i can plan your party for you again. All the best, Daisy

Reply from The Piano Works

Thank you for sending us your feedback. If you would like to discuss this issue any further, please feel free to get in touch with me, daisy@pianoworks.bar. Best wishes, Daisy

Reply from The Piano Works

Thank you for taking the time to leave us your feedback and for your lovely compliments regarding our venue, I’m glad that you thought it was excellent. I’m sorry that your dinner service wasn’t as it should be, would you be able to send me over some more details so I can look into this for you? My email address is daisy@pianoworks.bar . I hope to hear from you soon, Daisy

Reply from The Piano Works

Thank you for your feedback. We are a strictly over 18s venue, this is clearly stated on our website and in the confirmation email you received upon booking. Best wishes, Daisy

Reply from The Piano Works

Thank you for the five star review and for your comments. We always in devour to make our guests as comfortable as possible, however, we are a party venue and can get incredibly busy, especially on a Friday and Saturday evening. I’m glad that you still had a fab night with us. Please get in touch and I would be delighted to plan your party for you again. Best wishes, Daisy

Reply from The Piano Works

Thank you for your feedback and I’m sorry if there was any confusion during the booking process. On Fridays and Saturdays our 7pm dinner sitting does get fully booked relatively far in advance, but we do also offer a 5pm sitting. To confirm all of our bookings we ask for card details, can you please get in touch and let us know if you did this? The only reservation type that doesn't require card details is our friends list, this offers a discount on your entrance fee on a Friday between 9pm and 10pm and between 8pm and 9pm on a Saturday. Please feel free to get in touch, my email address is daisy@pianoworks.bar, I can then investigate what happened. Speak soon, Daisy

Reply from The Piano Works

Thank you for taking the time to leave us your feedback and your lovely compliments regarding the food. Come back and see us soon. Daisy

Reply from The Piano Works

Thank you for taking the time to send us your feedback. I’m sorry that our Saturday brunch didn’t suit your party. We are a nonstop live music venue and we want our Saturday brunches to be a day time party, with exactly the same atmosphere as a Saturday night. Live music is at the forefront of this and our six piece band is the main reason why people visit us. As London’s only nonstop live music venue, we feel it wouldn’t be appropriate for our musicians to take any kind of break. We are going to be launching our Sunday socials from the 3rd September. Our full band won’t take to the stage until 4pm, rather than 1pm on Saturdays, which means this may suit your party a little more. Feel free to get in touch if you would like to discuss any further, or if you would like me to book you a table on a Sunday. All the best, Daisy

Reply from The Piano Works

Amazing feedback! Thank you so much. We're so glad that we were able to make your birthday one to remember. Please come back and see us again soon :)

Reply from The Piano Works

Thank you very much for your feedback and your compliments regarding our live music. The guideline that we put in place with our floor team is 1 bottle per person, as we like to promote responsible drinking as well as a party. Having said this, our offer is bottomless and this should just be a guideline. We have passed your comments onto our floor team to ensure that the offer we are promoting is being fulfilled. This is the same with your issue regarding dessert, we will raise this with our floor team to ensure they are being as accommodating as possible to our guests. I hope that these issues didn't put too much of a dampener on your evening and you would come back again. Please get in touch with us if you would like to visit us again or discuss the above points any further. My email address is daisy@pianoworks.bar. Best wishes, Daisy

Reply from The Piano Works

Ahhh thank you! Amazing feedback. Come back and see us again soon! Daisy

Reply from The Piano Works

Thank you so much! I'm thrilled to hear you had such a good time with us. Please come back and see us again soon! Daisy

Reply from The Piano Works

Thank you for the fab feedback. Be sure to get in touch when you would like to visit again and we will get you booked in. Best wishes, Nicola

Reply from The Piano Works

Thank you so much for the fab review. Be sure to get in touch when you will be visiting again and we will get you booked in. Best wishes, Nicola

Reply from The Piano Works

Amazing feedback, thank you so much. We look forward to seeing you again really soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to leave your feedback. Get in touch when you would like to visit again and we will be happy to get you booked in. Best wishes, Nicola

Reply from The Piano Works

Lovely feedback, thank you. We look forward to seeing you again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to leave your feedback. Please can you get in touch on nicola@pianoworks.bar so that we can discuss your experience in more detail. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to send us your feedback, i'm sorry that your evening wasn't what you had expected. Could you please send me over some more information so I can investigate for you? My email address is daisy@pianoworks.bar. Best wishes, Daisy

Reply from The Piano Works

Ahhh, amazing, thank you so much for your lovely feedback. I'm so glad to hear that you had such a lovely night with us. I will be sure to pass on your compliments to Valerio too. See you soon, Daisy

Reply from The Piano Works

Thank you for taking the time to send us your feedback, I’m sorry that you were disappointed with the space that we gave you. As we are a live music venue, we offer minimal seating for our drinks reservations, we encourage all of our guests to be up and dancing around the stage. All of our drinks areas area bases for the evening and we aim to seat 1 in 5, although this is never guaranteed. This is explained to all of our enquiries both before reserving a space and also when we send out the confirmation email. We are more than happy to take requests from our guests if there is a specific space in the venue they would like, our floor team will always try their best to accommodate. Your reservation will also give you and your entire party free and priority entrance, which is the main benefit of reserving a space with us. If you would like to discuss further, feel free to send me an email daisy@pianoworks.bar Best wishes, Daisy

Reply from The Piano Works

Thank you for taking the time to send us your feedback and thank you for your compliments regarding our music and lovely host team. As we are a live music venue, we offer minimal seating for our drinks reservations, we encourage all of our guests to be up and dancing around the stage. All of our drinks areas area bases for the evening and we aim to seat 1 in 5, although this is never guaranteed. This is explained to all of our enquiries both before reserving a space and also when we send out the confirmation email. We are more than happy to take requests from our guests if there is a specific space in the venue they would like, our floor team will always try their best to accommodate. Our booths in the main room are usually allocated to slightly larger groups, as these can seat up to 10. To confirm these, we do ask for you to commit to a £500 minimum spend and confirm this with a £250 deposit. Your reservation will also give you and your entire party free and priority entrance, which is the main benefit of reserving a space with us. I hope that this didn’t put too much of a dampener on your evening and that you still enjoyed your evening of nonstop live music with us. If you would like to discuss further, feel free to send me an email daisy@pianoworks.bar Best wishes, Daisy

Reply from The Piano Works

Amazing! Thank you so much for your feedback. I'm really glad to hear that you enjoyed your birthday with us, come back and see us again soon! Daisy

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. I'm sorry that your visit was a dissapointing one. Would you be able to email me with some more details so i can investigate for you? My email address is daisy@pianoworks.bar. Best wishes, Daisy

Reply from The Piano Works

Thank you very much! See you soon :) Daisy

Reply from The Piano Works

Lovely feedback, come back and see us again soon! Daisy

Reply from The Piano Works

Ahhh, thank you so much! You are more than welcome, i am delighted that your girlfriend had such a good birthday. Please let us know when you would like to visit us again and i will plan your party for you. All the best, Daisy

Reply from The Piano Works

I'm sorry that your evening with us was disappointing and would put you of joining us again. We take requests for certain areas, however, we can never guarantee any spaces in the venue without a minimum spend. I'm not sure what happened to your birthday comp, would you be able to send me over your booking name and i'll be able to look into this for you? My email address is daisy@pianoworks.bar All the best, Daisy

Reply from The Piano Works

Many thanks for taking the time to write about your experience. We are delighted to hear you enjoyed the food & music. Did you discuss your bill with a manager on the night? We do add service charge where applicable however if you would like me to review you bill you can send a copy to nicola@pianoworks.bar. We hope to see you again very soon. Best wishes, Nicola

Reply from The Piano Works

Thank you so much for your feedback. Be sure to get in touch when you would like to visit again and we can get you booked in. When you book a table you can pre order drinks in advance to avoid any waiting times at the bar. See you again soon, Nicola

Reply from The Piano Works

Thank you so much for the amazing feedback. Be sure to get in touch when you would like to visit again and we will get you booked in. Best wishes, Nicola

Reply from The Piano Works

Thank you for the fab feedback. We look forward to seeing you again soon at the house of song. Best wishes, Nicola

Reply from The Piano Works

Amazing feedback, thank you! Be sure to get in touch when you would like to visit again and we will get you booked in. Best wishes, Nicola

Reply from The Piano Works

Thank you for your lovely feedback. See you again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to share your experience. Our drinks areas are a base for the evening. We aim to seat 1 in 5 people as stated in our confirmation email however this is never guaranteed. As a live music venue we encourage people to dance and sing along with the house band. When you reserve a free drinks area you also receive free and priority entry for your entire party. The following is a copy of our confirmation email. Thank you for booking your drinks table at The Piano Works. We are looking forward to welcoming you to the House of Song! Just a few things you need to be aware of before you arrive. We always try to get everyone into the venue as soon as possible and we get really busy on Fridays and Saturday so please allow queuing time if we are full. We offer complimentary & priority entry for up to 1 hour after your original booking time however if you book a table at 9pm you will only receive priority entry until 9.30pm. Door charges are applicable (please check our website) outside of the above. Your drinks table does not provide seating for everyone as it’s only a base for the evening and we encourage you to sing and dance, after all we are the House of Song! We aim to seat 1 in 5 guests (however this is not guaranteed) and the table will be yours for the whole evening. Feel free to contact us at any time if you need to cancel or amend your reservation. If you would like to discuss further, please do not hesitate to get in touch. Kind regards, Nicola

Reply from The Piano Works

Thank you so much for taking the time to leave your feedback. Please get in touch when you would like to visit again and we will get you booked in. Best wishes, Nicola

Reply from The Piano Works

WOW! Thank you so much for taking the time to leave your fab review about your experience at The Piano Works. Please get in touch and let us know when you will be visiting again. Best wishes, Nicola

Reply from The Piano Works

Hi Lauren, Thank you for your feedback and for your compliments regarding our musicians. I was one of the team members who spoke to you on the day. I’m glad that we were able to offer your party an alternative table. You had absolutely booked a bottomless brunch, but as I tried to explain on the day this was at a drinking table, you can see the details below “Our Brunch drinking areas are a base for the afternoon (we aim to seat 1 in 5 people but this is not guaranteed). Your party are welcome to enjoy our bottomless drinks packages if they order a minimum food order of a breakfast bap each (veggie options available too!). Your entire group must opt for this. “ This was sent over to you on the 6th April. We also reconfirmed all of these details over the phone on the 22nd June. I apologise that there was some confusion as to what booking type you had, we have since updated our terms and conditions as well as booking description, to clearly lay out the different between a brunch dining table and a brunch drinks area, to avoid this happening again in the future. I hope that as we were able to accommodate the change in reservation on the day, this didn’t put too much of a dampener on your afternoon. Please let me know when you would like to join us again and I would be more than happy to reserve you a Brunch Dining table. All the best, Daisy

Reply from The Piano Works

Amazing feedback, thank you so much! See you soon, Daisy

Reply from The Piano Works

Thank you very much for taking the time to send us over your feedback. I'm sorry that your night had a bit of a disappointing start, we are incredibly busy and sometimes things can over run slightly. I have spoken to your server on the evening regarding the drinks. It is only our managers who can authorise replacement drinks, I believe your server went to get them immediately to rectify the issue, the manager was actually working up on the door, which is why there was a slight wait. Not your fault and we take full responsibility. I'm glad that you did receive your replacement round of drinks and that you were able to enjoy the rest of your evening. I hope you will come back and see us again soon and give us another change. Please get in touch and I would be delighted to book you a space. All the best, Daisy

Reply from The Piano Works

Thank you for your lovely feedback regarding the venue and the food. Our musicians do receive an incredibly high volume of requests and try their best to get through as many as they can. Any requests that have tips left on them will move up to the top! I hope you come back and visit us again soon. Best wishes, Daisy

Reply from The Piano Works

Amazing, thank you very much! Best wishes, Daisy

Reply from The Piano Works

Thank you very much for taking the time to send us over your feedback. I'm really glad to hear you had such a lovely time. We actually receive requests for the particular booth you were placed in, as some guests prefer a space that is still in the main room but slightly away from the crowd. We are more than happy to take requests when confirming your booking and our floor manager will always try her best to accommodate. Please let us know when you would like to come and visit us again and we'd be delighted to book you a space. All the best, Daisy

Reply from The Piano Works

Thank you so much for your lovely feedback! Come back and see us again soon :)

Reply from The Piano Works

Thank you for your lovely feedback and compliments regarding the band and atmosphere. We would love for you to come back and visit us again, perhaps at 5pm? We have a pre theatre offer so you can enjoy 2 courses for £20 and 3 courses for £30, with a glass of sparkling wine included. On a Thursday, Friday and Saturday we even have the full band on stage from 5pm too! All the best, Daisy

Reply from The Piano Works

Thank you so much for leaving such lovely feedback. I'm really glad that your mum enjoyed her Birthday. You are more than welcome and we cannot wait to have you back! Daisy

Reply from The Piano Works

Thank you for leaving your feedback. We look forward to seeing you again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for your feedback & we are really glad to hear you enjoyed the bubby and cake. Be sure to visit us again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for your feedback. We look forward to seeing you again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for your lovely feedback. We look forward to welcoming you to the house of song again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for choosing to celebrate your birthday with us and for taking the time to leave your fab feedback. Be sure to get in touch when you would like to visit again and we will get you booked in. Best wishes, Nicola

Reply from The Piano Works

Thank you for your lovely feedback. We are delighted you had a great evening celebrating with us. Be sure to visit again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for the fab feedback. We are delighted to hear you enjoyed celebrating with us and look forward too seeing you all again soon. Best wishes, Nicola

Reply from The Piano Works

Thank you for taking the time to leave your feedback. Be sure to get in touch when you would like to visit again and we will get you booked in. Best wishes, Nicola

Reply from The Piano Works

Thank you for your lovely feedback. We are glad you enjoyed our Winehouse Wednesday offer & look forward to welcoming you to the house of song again soon. Best wishes, Nicola

Reply from The Piano Works

Hi Angharad. Thank you for taking the time to leave your feedback. I spoke to with you the run up to your party and responded to your request for bottomless prosecco with your drinks area. As mentioned at the time, our bottomless drinks packages are only available when dining as we strongly promote responsible drinking. This is also stated on our website “The bottomless prosecco package is available every day for £15 per person with any brunch or dinner sitting. Immerse yourself in bubbles whilst feasting!” I also explained that our Saturdays are very busy and our dinner sittings can get booked up to 6 weeks in advance. We did offer a table for 10 for dinner which was the last large table we had available but as you commented your party was a group of 15 at the time of booking which later dropped to 10 people. You had a booth reserved on the evening which is very unusual for a party of 10/15 people as our policy for drinks areas is to aim to seat 1 in 5 people. Our booths seat 8 to 10 people which means the majority if not all of your booking were seated on the evening and with your reservation you also received priority and free entry for your group. Our seating policy is explained in our terms and conditions. As a live music venue, we encourage our guests to dance and sing which is why we never offer seating for everyone unless you are dining. With regards to your comments about the service you received I would be more than happy to raise this with the bar and restaurant manager. It would be helpful if you could provide descriptions of the people who served you so that we can look into this for you. Please feel free to get in touch on nicola@pianoworks.bar Kind regards, Nicola

Reply from The Piano Works

Thank you for leaving your feedback. We are delighted to hear you enjoyed your visit. On our busier nights our dinner tables are only available at 5pm & 7pm and are then removed from the venue to give people more space to dance. We hope to see you again soon. Be sure to get in touch so we can get you booked in. Best wishes, Nicola

Reply from The Piano Works

Hi Anna, Thank you for taking the time to send over your feedback. I believe I spoke to you on the evening, I tried to explain that our drinks areas are bases for the evening and we only aim to seat 1 in 5. This is explained to all of our enquiries before they confirm their reservations, I can see we sent you the below message on the 6th June at 11.28am; “All our drinking areas are a base for the evening (we aim to seat 1 in 5 people but this is not a guarantee and are free of charge however we do require your card details in order to confirm your booking. Please note that no charges will be made & we only charge your credit card in case of no show or a 20% drop in numbers (£5 per person). All booking amendments and cancellations must be done no less than 24 hours prior to the booking.” You then called us and left your card details to confirm your reservation. As you can see, the email above clearly states that we only aim to seat 1 in 5. Therefore, you would have been completely aware that this was our policy both before leaving your card details and also on arrival as this is repeated in the T&CS laid out in your confirmation email. I went to chat to our floor manager to see if there was anything we could do for your party. I then offered you a brand new space in the venue and offered to add 7 chairs (so that all of our guests could be seated, as you requested). You then said not to worry and you would keep the space you already had and thanked me for looking. We are a live music party venue and encourage all of our guests to be up and dancing around the stage. All of our guests are treated exactly the same and we follow the exact same policies regardless of occasion or money spent on the evening. Our bar food does freeze on busier evenings between 7pm and 9pm, this is so that we can focus on the large amount of dinner reservations booked in. On the night you visited we had 3 large dinner groups booked in for our 7pm sitting, so we made the decision to freeze the bar food in order to accommodate this. This was a decision that was made on the evening which is why you would not have been warned about this prior to your reservation. I’m glad that you enjoyed our concept and our musicians, earlier in the week (Mondays and Tuesdays) may be more suitable for your party as often on our quieter nights we are able to offer additional seating and our bar food very rarely freezes between 7pm and 9pm. Please get in touch if you would like to discuss further. Best wishes, Daisy

Reply from The Piano Works

Ahh thank you! I am delighted that you loved your visit. Please come back and see us again soon :) Daisy

Reply from The Piano Works

Thank you so much for your lovely feedback! Please let us know when you are planning to come back and we would be more than happy to plan your party for you :) All the best, Daisy

Reply from The Piano Works

Great feedback! Thank you very much. Please do come back and see us again soon! Best wishes, Daisy

Reply from The Piano Works

Thank you! We are very proud of our musicians :) See you soon.

Reply from The Piano Works

Thank you for your lovely feedback. I'm glad you had a great pre wedding party with us. We do ask that your guests have the same number of courses to ensure the smooth running of our dinner service. When you would like to come back and visit us again, please be sure to get in touch and we can plan your party for you! Best wishes, Daisy

Reply from The Piano Works

Thank you for your lovely feedback regarding our music and food. It's really great to hear you enjoyed your evening. When you come back and visit us again please be sure to let us know that you would prefer a lighter table in our main room and we can add a request onto your booking for you :)

Reply from The Piano Works

Thank you so much! See you again soon :)

Reply from The Piano Works

Great feedback! Thank you very much. I will be sure to pass on your compliments to all of our team. Please do come back and visit us again, we would be delighted to plan your party for you. Best wishes, Daisy

Reply from The Piano Works

Thank you for taking the time to send us over your feedback. I'm sorry that your dining experience was disappointing. Would you be able to send me over some more information so i can investigate further? Daisy@pianoworks.bar. Thank you.

Reply from The Piano Works

Thank you for taking the time to send us over your feedback. I'm sorry that your dining experience was disappointing. Would you be able to send me over some more information so i can investigate further? Daisy@pianoworks.bar. Thank you.

Reply from The Piano Works

Thank you for your great feedback, really glad to hear you had such a fab night with us! Come back and see us again soon!