The Piano Works Farringdon | London Bar Reviews

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Brunch To The Beat Buy Your Ticket
Various dates

Any Given Bank Holiday Sunday Buy Your Ticket
Various dates

Description

London’s only non-stop live music venue, where in-house musicians take centre stage and only play songs requested by the audience!

Located in a listed Victorian basement, The Piano Works can be found hidden in the heart of Farringdon.

Enter this House of Song, write your music requests on request slips and hand to your waiter or the musicians to be performed. Drink from a classically strange selection of cocktails and hand selected wines, eat from a dinner menu or selection of bar food, tip a human jukebox, sing your heart out and dance to your favourite songs from dusk 'til dawn.

Part bar, part restaurant, part concert, part party.

The audience decides the repertoire in the #HouseofSong!

Drink, Sing, Eat, Dance, and Tip a human jukebox!

What's on

To see all upcoming events view the full event calendar.

Brunch To The Beat

Various dates

At your request, we are switching up our bottomless brunches and making them bigger! BRUNCH TO THE BEAT Warm up those...

Buy Your Ticket

Any Given Bank Holiday Sunday

Various dates

Brace yourself for bank holiday Sunday at The Piano Works. By request and popular demand our “Any Given Bank...

Buy Your Ticket

Game On at The Piano Works

Various dates from 14th June

Let's get the world in motion - the blow of the whistle is just the start as our non-stop live music will resume as...

More Info

NYE - A Black Tie Affair

Monday 31 December 2018

The Piano Works will be ready to light up the night with non stop live music from 5pm until 2am, when a DJ takes over...

Buy Your Ticket

Offers / Promos 7

Make a booking to claim these offers below

Offer	Details	Availability
Champagne & Cocktail Hour: 5pm to 7pm	Bottles of Perrier Jouet £32, bottles of Moet & Chandon £33, selected bottles of wine £12, selected cocktails £5	Monday 17:00 - 19:00 Tuesday 17:00 - 19:00 Wednesday 17:00 - 19:00 Thursday 17:00 - 19:00 Friday 17:00 - 19:00 Saturday 17:00
Jukebox Live: Drinks from £3.50 from 9.30pm		Monday 21:30 - 01:00
Twosdays	2 selected cocktails for £10 all night	Tuesday 19:00 - 01:00
Winehouse Wednesday	Any bottle of house wine for hour price (excluding Amarone Black Label)	Wednesday 19:00 - 01:00
Dinner: 2 courses for £20 or 3 courses for £25		Monday 17:00 - 20:00 Tuesday 17:00 - 20:00 Wednesday 17:00 - 20:00
£20pp Bottomless Prosecco - Available for 2 hours with dinner (group offer)
Pre Theatre Dinner: 2 courses for £25, 3 course for £30

Info

After work drinks, Something a little different, Drinking and Eating, Date night

Fridays and Saturdays

Booking required

Happily Affordable ££

Farringdon

Live Music

Cocktail Bar, Restaurant Bar, Party Bar, Event Space

Wheelchair access, Disabled Toilets

None

Champagne & Cocktail Hour: 5pm to 7pm, Jukebox Live: Drinks from £3.50 from 9.30pm, Twosda …

Hours

Day	Open	Close
Monday	17:00	01:00
Tuesday (today)	17:00	01:00
Wednesday	17:00	01:00
Thursday	17:00	01:00
Friday	17:00	01:00
Saturday	12:00	01:00
Sunday	-	-

Special Opening Hours

Day	Open	Close
Sunday 27th May 2018	13:00	04:00
Thursday 14th June 2018	15:00	01:00
Saturday 16th June 2018	10:00	01:00
Sunday 17th June 2018	15:00	01:00
Monday 18th June 2018	12:00	01:00
Tuesday 19th June 2018	12:00	01:00
Wednesday 20th June 2018	12:00	01:00
Thursday 21st June 2018	12:00	01:00
Friday 22nd June 2018	12:00	01:00
Saturday 23rd June 2018	12:00	01:00
Sunday 24th June 2018	12:00	01:00
Monday 25th June 2018	14:00	01:00
Tuesday 26th June 2018	14:00	01:00
Wednesday 27th June 2018	14:00	01:00
Thursday 28th June 2018	14:00	01:00

Location

The Piano Works
The Piano Works 113-117 Farringdon Road, London, EC1R 3BX

Area:
Central London

Nearest station:
Farringdon (Tube)
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Menus

Drink Prices	Price
Pint of Lager	£6.50
Bottle of Lager (330ml)	£5.60
Bottle of Cider (568ml)	£5.50
Cocktail	£8.50
Spirit and Mixer (50ml double shot and mixer)	£10.60
Glass of Wine (175ml measure Large )	£7.00
Bottle of House Wine	£21.00
Bottle of Champagne	£55.00
Jaeger Bomb	£6.00

Menus

Bar Food	Download
Dinner	Download
Cocktail Hour (5pm to 7pm)	Download
Brunch - Drinking	Download
Brunch - Dining	Download
Jukebox Live - Every Monday from 9.30pm	Download

This venue serves British, European, Brunch and Grill food.

A word from the chef:
Selection of steaks and bar food

Our Review

The Piano Works - London Brunch Review

The Piano Works is one of London’s best live music venues, and in February of this year they decided to get stuck into the city’s unstoppable bottomless brunch trend. Offering both standard and something a little bit different dishes, I...

Read our full The Piano Works - London Brunch Review review

Private Hire

Name	Type	Capacity Seated	Capacity Standing	Cost	Min spend Midweek*	Min spend Weekend*
Party Bar	Private Room	40	80		1000
Whole Venue	Venue Hire	130	400		20,000	10,000

* The minimum spends are a guideline only and vary according to the day and time of the year.

(522 reviews) Show all Show fewer

Excellent table. Excellent happy hour. And as for the live music- wow! What a great night. I particularly liked how the place isn’t overfilled with people. Lovely service too from our table waitress. Would definitely go back. VERIFIED Visited The Piano Works on 2018-05-18

by The Piano Works customer on May 21st, 2018

Loved it! Amazing bottomless brunch - it was really busy so we did need to tip to have our songs played VERIFIED Visited The Piano Works on 2018-05-19

by The Piano Works customer on May 21st, 2018

Terrible. Booked three months in advance for my birthday got sat behind a brick wall. VERIFIED Visited The Piano Works on 2018-05-19

by The Piano Works customer on May 21st, 2018

Had a great night, food was really nice staff were lovely thoroughly recommend Piano works. VERIFIED Visited The Piano Works on 2018-05-19

Reply from The Piano Works

Thank you for the lovely comments. Glad you enjoyed your time with us. See you soon.

by The Piano Works customer on May 20th, 2018

Loved it, had s great night! Food was good, music was good plus good value for money. VERIFIED Visited The Piano Works on 2018-05-19

Reply from The Piano Works

Hello, thank you for the rating :) See you soon.

by Hannah on May 20th, 2018

As good as it was advertised. Quality night. VERIFIED Visited The Piano Works on 2018-05-18

Reply from The Piano Works

Hello, thank you for the rating. See you soon :)

by The Piano Works customer on May 19th, 2018

Staff were amazing and very attentive. Everything ran smoothly for our company social. Thank you! VERIFIED Visited The Piano Works on 2018-05-16

Reply from The Piano Works

Hello, thank you for the lovely comments. We are glad to hear you had a great time with us. See you soon.

by The Piano Works customer on May 18th, 2018

Brilliant night for my friends hen do, music was great! VERIFIED Visited The Piano Works on 2018-05-12

Reply from The Piano Works

Hi, thank you for the lovely comments. See you soon :)

by The Piano Works customer on May 13th, 2018

Excellent staff and waiters had such a good night!!! The bouncers are truly nasty people though-ruined the night with nasty comments to a few of my friends, they won’t be returning. VERIFIED Visited The Piano Works on 2018-05-12

Reply from The Piano Works

Hi, thank you for taking the time to send us your feedback. We are glad to hear you had a good night with us. Please contact us on hello@pianoworks.bar in regards to your experience with the door staff with a little more information so i can pass it on to the Operations Manager. Hope to see you soon. Best wishes, Charlotte

by The Piano Works customer on May 13th, 2018

So I had a fantastic night because the friends who came but it was not the same. At Christmas we went and enjoyed a great deal. £35 for a sit down brunch and bottomless prosecco. Great times. This time the deal has changed and for the same money you get a bagel in a box with prosecco. We were initially given an area behind a pillar where all you could see was a wall. I feel this is a bad use of space considering you are there for the entertainment. The server was good with serving the drinks but she was not really self sufficient and kept asking questions over and over again. We booked two birthday cakes. Only one was given. On arrival the server said we got two free bottles of prosecco which we saved to the end, she got that wrong and the manager did not honour her offer. As usual, entertainment was great but £35 for a bagel in a box considering it used to be brunch is really not good value for money. VERIFIED Visited The Piano Works on 2018-05-06

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. I'm not sure which previous package you had as we have never previously had a £35 brunch. When we first launched our brunch you would only have the choice of a breakfast bap and 2 hours of bottomless prosecco or bloody marys plus a base table for 2 hours. For £35 you now get to choose from a selection of bagels or a breakfast burrito which are served with crinkle cut fries, your table for up to 4 hours and 2 hours of bottomless prosecco, bloody marys or mocktails plus unlimited soft drinks on top and up to 4 hours of non stop music at your request. We have also added extras such a complimentary tattoo and glitter artists. We relaunched our brunch with the new price point as we received a lot of negative feedback from customers who only had the table for 2 hours, so we have doubled the table allocations and this change has gone down very well with the majority of our guests as they can stay and dance the afternoon away for a bit longer. We do offer one complimentary birthday package to birthday bookings over 15, had you paid in advance for an additional cake? If so, please do send over your booking information and we can take a look for you. We're sorry that the area you were allocated wasn't what you had hoped for, our party planners are always happy to take requests when booking, especially if you have visited us before. From your description i'm assuming you had a booth for your party, normally, these are the most sought after spaces as they are in the main room by the stage and can seat up to 10 guests (our usual drinks tables aim to seat 1 in 5). Feel free to get in touch if you would like to discuss further and we hope that you would come back and see us again as you loved our entertainment so much. All the best, Daisy

by The Piano Works customer on May 10th, 2018

We visited to celebrate my birthday over the May bank holiday weekend and had a fantastic evening. I was offered prosecco and a cake for my birthday which didn't arrive at first but, after querying this with the manager, our hostess brought them over and was really helpful. The definite highlight though was the band, who were excellent! VERIFIED Visited The Piano Works on 2018-05-06

Reply from The Piano Works

Thank you so much for taking the time to leave us your feedback James! We are are so glad you had a fab birthday and were so well looked after! Feel free to get in touch next time you would like to visit and we would be delighted to plan your party for you once again. All the best, Daisy

by James on May 8th, 2018

The waitress’ were all fabulous, and the food was delicious, however my only gripe was that myself and my mum both requested a song each and neither was played despite it not being that busy. People requesting songs with a tip got the priority, alas we did not have any cash on us to request with a tip so didn’t hear our song. Apart from that we had a great brunch. VERIFIED Visited The Piano Works on 2018-05-05

Reply from The Piano Works

Thank you for taking the time to leave us your feedback, it's great to hear that you were so well looked after. We're really sorry that you didn't have any of your songs played, we have passed your comments over to our Director of Music who can address this with our musicians. We hope to see you again soon, Daisy

by The Piano Works customer on May 7th, 2018

Our experience at piano works was mixed - the booking process was very difficult but we had a great time on the night. Me and my friend wanted to make a group booking for our joint birthday but we couldn’t because we were told we had to have individual tickets. After emailing back and forth we finally got to book for our group but our time was no longer available. They were very slow at replying to emails and nobody ever answered the phone. However on the night, we turned up early and were given a lovely big booth with a waitress who was very nice. Service was a bit slow but it was busy. Also we didn’t have any signs on our table with our names on for the birthday photo which we were disappointed about. The best thing about this bar is the band - absolutely amazing, created a fantastic atmosphere and all very talented people playing a very diverse range of music! Brilliant :) VERIFIED Visited The Piano Works on 2018-05-06

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. For drinks reservations at our Any Given Bank holiday event you do need to purchase tickets in advance for entrance or before reserving a table. This is clearly explained to all enquiries and info can be found on our website. I have taken a look at the history of our bookings on that day and can see that all queries were answered within minutes. Our office hours and phones are covered 9am - 9pm, Monday - Saturday, our lines may have been busy when you were trying to call us so we missed you. We're pleased to hear that you still had a fab night with us. When reserving a table we will take the name of the celebrants and our hosts will take over a birthday board with the names - your waiter can grab these for you if you remind them, they're not usually left waiting on the table. It's great to hear that you enjoyed the band - we are very proud of our musicians! We look forward to seeing you again. All the best, Daisy

by The Piano Works customer on May 7th, 2018

i couldn’t have spent better afternoon. Your glass was filled up even when not empty, food was lovely. Our waitress couldn’t do enough for you, band was amazing. Only negative was one of our party couldn’t come to very sick child, rest of us turned up it still had to pay £25. VERIFIED Visited The Piano Works on 2018-05-05

Reply from The Piano Works

Thank you so much for taking the time to leave us your feedback. We are so pleased to hear that you had such a fab afternoon with us and that you were so well looked after. We do ask for 48 hours notice of cancellation for all reservations. We're glad this didn't put a dampener on your visit to us. We look forward to seeing you again soon. Best wishes, Daisy

by The Piano Works customer on May 6th, 2018

Music was not jazz, as claimed. Meat market atmosphere, drinks are expensive and the rigmarole to get into the place is like crossing an international border. Boring and crappy. VERIFIED Visited The Piano Works on 2018-05-05

Reply from The Piano Works

Thank you for your feedback. We do not market ourselves as a jazz bar, we are a non stop live music venue where the audience decides the repertoire. There is no set list and no one genre that our musicians play. Are you sure you attended The Piano Works? Best wishes, Daisy

by The Piano Works customer on May 6th, 2018

Brilliant evening and the waitress was so helpful and attentive. Thanks so much!! VERIFIED Visited The Piano Works on 2018-05-03

Reply from The Piano Works

Thank you so much! See you again soon :) Daisy

by The Piano Works customer on May 4th, 2018

Had the absolute best time! Great food, great drinks and most of all great music. Highly recommend this venue to others! VERIFIED Visited The Piano Works on 2018-04-28

Reply from The Piano Works

Amazing review, thank you so much! Daisy

by The Piano Works customer on May 3rd, 2018

Reserved a drinks table on Wednesday night to celebrate my birthday and had the best night ever. All of the staff were very friendly and helpful. Plenty of bouncers around who seemed to be enjoying the band as much as everyone else! Happy hour drinks deals were great value. The band was high quality and we enjoyed dancing to our song requests. The atmosphere was amazing for a Wednesday night and we planned to stay until 11pm but didn't want to leave! Free bags in the cloakroom is a bonus as well as bar food after 9pm - Mac and cheese bites delicious, Can't wait to go back! VERIFIED Visited The Piano Works on 2018-05-02

Reply from The Piano Works

Thank you so much for taking the time to leave us such a fab review, we're so thrilled that you had such a fab night with us. See you again :)

by The Piano Works customer on May 3rd, 2018

Great fun- the music was amazing, food good and excellent service. Will come again! VERIFIED Visited The Piano Works on 2018-05-01

Reply from The Piano Works

Thank you so much! See you again soon :)

by The Piano Works customer on May 2nd, 2018

Fantastic evening and we will definitely be returning. Thank you Piano Works! We were a large group (50+) and had reserved a booth. Entry was smooth sailing for all, despite not arriving simultaneously. The member of staff looking after us couldn't have been more friendly or attentive and helped make it the perfect evening. Table service throughout and some complimentary drinks and cakes was an unexpected bonus! The band were fantastic and kept the dance floor filled - it was at times a little too tightly packed. Only slight quibble was that the cash machine wasn't working later in the evening, (so became difficult to get song requests played!) I would highly recommend this venue, especially for an occasion. VERIFIED Visited The Piano Works on 2018-04-28

Reply from The Piano Works

Thank you so much for the fab review! It's great to hear that you were so well looked after by our team! We look forward to seeing you again soon. Daisy

by The Piano Works customer on April 30th, 2018

Great venue. We booked a table for a friends birthday and the staff were attentive in providing table service and a birthday cake which was a nice touch. Music was fantastic and atmosphere really good, we will definitely be back! VERIFIED Visited The Piano Works on 2018-04-27

Reply from The Piano Works

Thank you very much for your feedback! See you again soon, Daisy

by The Piano Works customer on April 29th, 2018

Food was amazing, athmosphere is always good. We had a fantastic time I highly recommend this please VERIFIED Visited The Piano Works on 2018-04-28

Reply from The Piano Works

Thank you very much! See you again soon, Daisy

by The Piano Works customer on April 29th, 2018

Our team had a fantastic time. Lovely food, great staff and wonderful atmosphere. We would like to hear if you do Christmas lunch. VERIFIED Visited The Piano Works on 2018-04-26

Reply from The Piano Works

Thank you so much! We definitely do offer Christmas lunch. Feel free to drop me an email and i can help plan your Christmas party for you. Daisy@pianoworks.bar. See you soon!

by The Piano Works customer on April 27th, 2018

great night, great host for such a big group of us (44)! Would definitely come back again! VERIFIED Visited The Piano Works on 2018-04-26

Reply from The Piano Works

Thank you so much! We will be sure to pass on your compliments to all of the team. We look forward to seeing you again soon :) Daisy

by The Piano Works customer on April 27th, 2018

I was a bit disappointed, We had bottomless brunch booked from 2-4pm and our food didn't arrive until after 4 pm, so we had to drink on empty stomachs for 2 hours. We paid for a prosseco brunch so we expected food with our drinks however by the time food arrived they had stopped serving us bottomless prosseco. we were moved to a high standing the table after brunch to enjoy the rest of our night and we kept getting asked to move by staff as we were 'In the way'. All my friends flew over from Ireland for my birthday at Piano works and two of them (a couple) got kicked out for being to drunk when all they were doing was dancing together on the dance floor not bothering anyone. So we all had to leave to keep the group together. Which was disappointing as we had planned to stay there until 7 pm. I found staff very strict with us for no apparent reason, we were just trying to have fun. However our waitress was lovely, sweet and accommodating and I was delighted we had a table to eat our brunch as I was previously advised we would be standing. I wouldn't return as Iv had better bottomless brunches and I found it very expensive for what we got. We paid £40 each including service charge and got only a brunch box with bagel and chips. VERIFIED Visited The Piano Works on 2018-04-21 Reply from The Piano Works Thank you for taking the time to send us your feedback. We're pleased to hear that you were so well looked after by your waitress and that we were able to offer some additional seating. Our brunch drinking package is £35pp, this does also include 2 hours of bottomless drinks plus a table for up to 4 hours, not just the food. Are you able to send me over your booking details so i can take a look into your experience a little more? Best wishes, Daisy Yes my booking details are : 15 people on Saturday 21 April at 2pm to 4pm Booking reference: DMN-16702509700 Booking type: Brunch To The Beat: Drinking Just to correct you we were not given a table for 4 hours, the staff started clearing people and chairs off our table as some people where still eating. When we were placed at a standing table we were asked to move several times by a few member's of staff. We felt very unwelcome. I defiantly wont be returning. It was £40 pp as there was a hidden £65 service charge on the bill which we weren't expecting.

Reply from The Piano Works

Thank you for sending over that additional information. We will be contacting you directly with a detailed response. Daisy

by Ellen on April 27th, 2018

Amazing! Had such a great night for my 30th Birthday!!! The music was so so good!! Xxx VERIFIED Visited The Piano Works on 2018-04-20

Reply from The Piano Works

Thank you so much ! See you again soon, Daisy

by The Piano Works customer on April 25th, 2018

Meal was good, waitress very good, but soooo hot we had to leave after the meal as we were jut too hot 😟! Did spoil our evening! VERIFIED Visited The Piano Works on 2018-04-21

Reply from The Piano Works

Thank you for taking the time to send us your feedback. Unfortunately, our air con broke down last weekend, total nightmare! We did hire air con units for the venue but i'm sad to say, these didn't manage to cool the space down as much as we would have liked. Obviously, this isn't how the venue usually is so we hope that you will come back and give us an other chance soon. All the best, Daisy

by The Piano Works customer on April 24th, 2018

Reply from The Piano Works

Thank you for taking the time to send us your feedback. We're pleased to hear that you were so well looked after by your waitress and that we were able to offer some additional seating. Our brunch drinking package is £35pp, this does also include 2 hours of bottomless drinks plus a table for up to 4 hours, not just the food. Are you able to send me over your booking details so i can take a look into your experience a little more? Best wishes, Daisy

by The Piano Works customer on April 24th, 2018

I would never normally complain but my experience was shocking here. It was my 21st birthday brunch with 9 of my friends and I was expecting great things. The ‘bottomless’ would’ve been great, if we weren’t dependant on the waitress coming to our table and filling us up - there were points where we sat for 15 minutes with no prosecco in our glasses. To try and cater for 10 people drinking is very difficult and I felt really sorry for her but don’t offer bottomless if actually you can’t cater for it. It was then made 100x worse by the fact our food turned up over an hour and a half late after being told every 15 minutes it was going to be 5 minutes. This is a completely poor effort, I pre-ordered everyone’s food a week before we got there so there was absolutely no excuse. After being given our food at 4:45 we were then asked to leave the table at 5 before people had even finished their lunch, so unacceptable and spoken to so poorly. Overall a horrible experience with shocking service and would not go back. VERIFIED Visited The Piano Works on 2018-04-21

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. We're really sorry that your experience with us wasn't as it should have been. Are you able to send us over your booking details so i can take a look into what happened? All the best, Daisy

by Ellie on April 23rd, 2018

Went for a triple Birthday celebration where there was approximately 25 of us. Music was really good and we all thoroughly enjoyed the band. Disappointed that the air con wasn’t working which meant the place became a sweat box. No mention of this on the door and place continued to charge full price for entry considering how unbearably hot it was in there. Many of our friends queued an hour, paid the full £10 then left straight away as it too hot. Think it would of been nice for the staff to advise the people in the queue of the extreme temperature in there and potentially offer a reduced price on entry. This would of improved the overall night. VERIFIED Visited The Piano Works on 2018-04-21

Reply from The Piano Works

Thank you for taking the time to send us your feedback and for you comments regarding the band. Our air con broke down just before the weekend (at the start of an unexpected heatwave!) which we know isn't ideal. We did hire several air con units and placed them around the venue to cool the space down as we know regardless of this, as a busy 400 capacity venue, it can become very hot. We're sorry if this put a dampener on your evening and we hope that you will come back and give us another chance. Feel free to get in touch if you would like to discuss your feedback further. All the best, Daisy

by The Piano Works customer on April 22nd, 2018

Fantastic night. Highly recommended. Music to suit everyone. VERIFIED Visited The Piano Works on 2018-04-20

Reply from The Piano Works

Thank you so much! Daisy

by The Piano Works customer on April 22nd, 2018

Great fun! The band were brilliant! VERIFIED Visited The Piano Works on 2018-04-01

Reply from The Piano Works

Thank you! See you again soon, Daisy :)

by The Piano Works customer on April 19th, 2018

Had the best night, as did all of my friends that came along. Would definitely recommend heading to The Piano Works if you're looking for a great night out! VERIFIED Visited The Piano Works on 2018-04-13

Reply from The Piano Works

Thank you so much for taking the time to leave us your fab feedback! We are so pleased that you had such a fab night with us! See you soon, Daisy

by Emma on April 17th, 2018

I have heard such amazing things about this venue and was so excited to visit with 15 of my friends. However, this venue disappointed. The staff were rude and unaccommodating, the drinks were overpriced with the bar service was terrible, long queues with the staff being more concerned with doing shots themselves then serving customers. The layout of the venue doesn't make sense, there aren't enough bathrooms for the amount of people that are let in. This place has such potential but seems to fall down on many of the essential things that make a customers experience. It felt that the venue was trying to drain every penny they could from customers, with an ATM machine charging 1.99 for use, expensive drinks, cloakroom not taking card payments, high cover charge... By 10pm, there was literally nowhere left to stand which was uncomfortable and needless. Also the door staff were unnecessarily aggressive assuming everyone was very drunk and didn't know what was going on or how they were being treated. The band were incredible though!! My friends and I won't be returning! VERIFIED Visited The Piano Works on 2018-04-14

Reply from The Piano Works

Thank you very much for taking the time to leave us your feedback. The Piano Works is a non stop live music venue, on a our busier nights we can have up to 400 guests in the venue at one time and we promote a gig like atmosphere, we are loud, busy and fun and we keep this no secret. You are standing shoulder to shoulder with other guests singing your heart out. We carry out regular price comparisons with other local bars and our prices are competitive with theirs, none of those bars offer up to 13 hours of live music. Our team love the environment that they work in and definitely embrace the culture of our venue! Unfortuantely, with the volume of guests we have visiting us, we can't please everyone. We're sorry that on this occasion that the venue wasn't the venue for you. All the best, Daisy

by The Piano Works customer on April 16th, 2018

Very disappointed with the area I was given. I booked for 15 people and we were given a high table right in the middle of the walk way to the bar. We were constantly pushed and drinks being spilled. I understand it's busy, but that table should not be put in such a heavy foot zone. We had to request a couple of times for the air con to be switched on and table service took about 25 minutes to bring us our order. It was much quicker to line up and be served at the bar. Not the best experience I've had at Piano Works and I go there a bit and am always raving about it. Shame. VERIFIED Visited The Piano Works on 2018-04-06

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. We're sorry that you weren't happy with your allocated table. As a live music venue we offer bases for the evening, so a usual space for 15 is 1 high table with 2/3 chairs. The venue itself is very open with the stage being in the middle so these drinks tables act as somewhere purely to pop your drinks while you enjoy the live musicians, rather than an area being allocated. The atmosphere is like being at a gig, you're standing shoulder to shoulder with other guests in the venue.The main benefit is that you receive up to 1 hours free and priority entrance for your party. We will definitely pass your comments over to our team regarding the wait time for drinks and work with our bar team towards making future improvements. We hope that this negative experience didn't put too much of a dampener on your night as you have obviously enjoyed other successful evenings with us. All the best, Daisy

by Kristen on April 16th, 2018

Great food and great live music. Friendly staff. VERIFIED Visited The Piano Works on 2018-04-13

Reply from The Piano Works

Thank you very much for the 5 star review and lovely comments! See you again soon. Daisy

by The Piano Works customer on April 14th, 2018

Very hot, and incredibly expensive drinks. Good fun though VERIFIED Visited The Piano Works on 2018-04-13

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. We did have some trouble with our air con this weekend, which was a total nightmare! We're really sorry. This issue will be resolved as soon as possible. In regards to the cost of drinks, we do carry out regular price comparisons with other bars in the area and our prices are competitive with theirs, except we offer up to 13 hours of non stop live music on top. We hope that the above issues didn't put too much of a dampener on your evening. Feel free to get in touch next time you would like to visit and we would be delighted to plan your party once again. Best wishes, Daisy

by The Piano Works customer on April 14th, 2018

Had a great night! Staff was lovely, food delicious and singers amazing! Strongly recommended for a fun night out!!! VERIFIED Visited The Piano Works on 2018-04-10

Reply from The Piano Works

Thank you so much! What fab comments. See you again soon! Daisy

by The Piano Works customer on April 14th, 2018

The Party Planners organised my booking perfectly, from start to finish. On the night; the live music was amazing, the cocktails were a work of art and the door staff were the friendliest security guards in London. Top night! Highly recommend.

Reply from The Piano Works

Thank you for the 5 star review Verity! We are so pleased that you had such a fab night with us. All of your compliments will be passed over to the team. See you soon! Daisy

by Verity on April 12th, 2018

Lovely evening as always. Music, cocktails, food and service were great. I will be back soon. VERIFIED Visited The Piano Works on 2018-04-10

Reply from The Piano Works

Thank you for the 5 Stars Helmi and fab compliments. See you again, Daisy

by Helmi on April 11th, 2018

Great fun .... and it was a Monday night. V talented musicians VERIFIED Visited The Piano Works on 2018-04-09

Reply from The Piano Works

Thank you so much! So pleased you enjoyed our Jukebox Live night! See you soon. Daisy

by The Piano Works customer on April 10th, 2018

Great evening! Staff attending to our table booking were so helpful, always available and really looked after us well during the night! Can't praise them enough. Atmosphere was electric and overall a 5* experience! Thank you! VERIFIED Visited The Piano Works on 2018-04-06

Reply from The Piano Works

What a fab review! Thank you so much for your compliments! All the best, Daisy

by The Piano Works customer on April 9th, 2018

We booked onto a cocktail making masterclass followed by a two course dinner for a hen party at the weekend. All in all we had a great time. The area we had for the cocktail masterclass was spacious. Our barman for the class, Marcus, was friendly. We went behind the bar in groups of 4 to make the cocktails - the session was okay but didn't quite live up to expectations. We were expecting to learn to make 3 cocktails - but actually Marcus made the first round of drinks for us, instructed us to drink them, and then we took it in turns to go behind the bar to make the 2 other cocktails ourselves. I was also expecting the masterclass to be a bit more engaging and to be taught a bit more about what we were doing and why (as you'd expect from a cocktail mixologist) but in reality it was more a case of 'now pour two shots of this into that and shake and drink'. On learning that one of the cocktails we would be making was an almond sour, we requested that we swap to something else as one of the members of the group has an allergy to nuts - it wasn't that simple to simply swap to something else and we did meet a lot of resistance from the manager but luckily in the end we were able to swap to something that we could all enjoy. The table for the dinner was great, directly in front of the stage. Our waitress/ waiter were brilliant, super helpful and friendly, prompt service. we had a birthday cake for one of the party and the staff handled all of that for us so we didn't need to do anything! I also found all the security staff around the venue to be great - really friendly. I had been concerned from reading some of the previous reviews but I needn't have worried! All in all a great day and having cocktail making, dinner and entertainment all in one place made for easy planning. My main bit of feedback would be to improve the cocktail masterclass to make it more engaging - maybe by incorporating games or competitions to the session. VERIFIED Visited The Piano Works on 2018-04-07

Reply from The Piano Works

Hey Jemma, Thank you for taking the time to send us your feedback. Thank you also for your lovely comments regarding Marcus, we will be sure to pass those over him. We take all feedback seriously and will most definitely pass all of your comments over to our bar manager to try and improve our Cocktail Masterclass sessions. All of the above will be taken on board for future improvements. We’re thrilled that you had a fab evening with us and that you were well looking after. We hope to see you again soon! Daisy

by The Piano Works customer on April 9th, 2018

Good but we arrived in the queue at 9pm and coincidently didn’t get let in until just after 10 (when they had the ability to charge us). Noticed floods of people were coming in straight after us... In fairness, the music was good and so was the atmosphere. Just a shame about the long wait. VERIFIED Visited The Piano Works on 2018-04-06

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. On our busier nights (Thursday - Saturday) the peak queuing time is between 7.30pm and 10,30pm. If you arrive between this time you can be waiting up to an hour, our party planners are always happy to advise on waiting times and the peak queuing times are stated on our website. Sometimes we stop walk in guests coming in as we are prioritising entrance for our reservations, we also need to ensure that the venue is not too busy during our dinner service. We start charging at 8pm on a Saturday and 9pm on a Friday so i assure you the wait was nothing to do with charging times. We're thrilled to hear that this didn't put too much of a dampener on your evening and that you enjoyed the venue! All the best, Daisy

by The Piano Works customer on April 9th, 2018

I was really looking forward to this, but it was one of the worst restaurants I’ve been to in London. I got the salmon tartare and the avocado was hard, the mains came out and they literally served us tesco crinkle fries. The steaks were really chewy and leather like. By the end of it we spent £100 pounds on a really crap dinner. The waiter kept asking us over and over again if we’d like to order, rushing us, even though we had the table for two hours. The dining tables, were also right near the toilet so drunk people absolutely off their tits were sloshing by the tables. Overall the food was 3/10. felt as if we were mugged right off and could have had a better dinner had we cooked it ourselves. VERIFIED Visited The Piano Works on 2018-04-07

Reply from The Piano Works

Thank you for taking the time to leave us your feedback,. We;re sorry that your experience with us wasn't as it should have been. Are you able to send us over your booking details and we can take a look into what happened? Our email address is hello@pianoworks.bar Best wishes, Daisy

by Melissa on April 8th, 2018

The atmosphere and music was fantastic but sadly the food is poor quality and expensive. VERIFIED Visited The Piano Works on 2018-04-07

Reply from The Piano Works

Thank you for taking the time to lease us your feedback. Are you able to send us over some more info regarding your experience? Our email address is hello@pianoworks.bar. Best wishes, Daisy

by The Piano Works customer on April 8th, 2018

Queued for over an hour at 8pm to get in!! Very rude queue staff! Once in the atmosphere is a lot of fun! Sadly playing lots of ‘end of night’ songs at 11pm onwards! Thought it would be cooler music - felt like a wedding band! Sadly not worth the queue despite the concept being promising. VERIFIED Visited The Piano Works on 2018-04-07

Reply from The Piano Works

Thank you for taking the time to leave us your feedback, On our busier nights (Thursday - Saturday) the venue can get incredibly busy. Our peak queuing time is between 7.30pm and 10.30pm and this is advised on our website. We always recommend making a reservation with us, you would then benefit from up to 1 hours free and priority entrance. We are a request based music venue, our live musicians only play songs requested by the audience, they would have been playing songs the crowd wanted to hear! We're sad to hear that on this occasion The Piano Works wasn't the venue for you. Best wishes, Daisy

by The Piano Works customer on April 8th, 2018

Great night was had would highly recommend going. Even the queue was worth it! VERIFIED Visited The Piano Works on 2018-04-06

Reply from The Piano Works

Thank you so much Ciara :)

by Ciara on April 7th, 2018

I had a fantastic birthday celebration ,will definitely be visiting again !! So much fun Music and atmosphere was amazing !! Loved every minute of it and so did all my friends Thanks !!! VERIFIED Visited The Piano Works on 2018-04-06

Reply from The Piano Works

Thank you so much for the 5 Star review! See you again very soon! Daisy

by The Piano Works customer on April 7th, 2018

I love this place but it just gets too packed, I think it would be good if they let less people in but I guess it’s all about making money so that’s not gonna happen! Also, I saw a bouncer rile a customer by bumping him on purpose and rearing up to him and a couple of girls put in the ‘time out’ spot outside .... these are paying customers! Come on piano works sort the heavies out. You might be able to manage the crowds easier if there were less crowds VERIFIED Visited The Piano Works on 2018-04-06

Reply from The Piano Works

Thank you for taking the time to send us your feedback. We're so pleased to hear that you loved the venue. We are a very busy venue, we promote a gig like atmosphere and there can be up to 400 guests in the venue. Feel free to get in touch if you would like to discuss your experience further. Daisy

by The Piano Works customer on April 7th, 2018

This place is so much fun. As soon as you walk in you’re in for a winner. And he’s such good value for money! VERIFIED Visited The Piano Works on 2018-04-04

Reply from The Piano Works

Thank you so much for your fab review! See you again very soon, Daisy

by The Piano Works customer on April 7th, 2018

A great night thank you. Our waiter Aran was a star and very patient - thank you Aran. Only one slight negative our table ~(V13) had a pillar right in front of it and because we had quite a few in our group it wasn't very condusive to the group being altogether. Thanks for a great night. VERIFIED Visited The Piano Works on 2018-04-05

Reply from The Piano Works

Thank you for taking the time to leave us your feedback! We'll be sure to pass your compliments over to Aran. See you again very soon! Daisy

by The Piano Works customer on April 6th, 2018

Band was amazing as usual and I had a lovely surprise of champagne and cake for my birthday from the staff which was so lovely! Great night at a great venue! VERIFIED Visited The Piano Works on 2018-03-29

Reply from The Piano Works

Thank you for taking the time to send us your feedback We are so thrilled that you had such a fab birthday and enjoyed your prosecco and birthday cake! See you again soon :)

by The Piano Works customer on April 4th, 2018

Overall good evening but I would not eat there again. Seems strange they have made it a restaurant the tables are very oddly placed in walk ways. The bits that are lit up could definitely do with a refurb but the band were very good VERIFIED Visited The Piano Works on 2018-03-29

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Fundamentally, The Piano Works is a live music venue, that also offers dinner. We this this as a quite an immersive dining experience. It's really great to hear however, that you would like to join us again. Feel free to get in touch and we can get you booked in! All the best, Daisy

by Stacey on April 4th, 2018

Great atmosphere, food was great loved the lamb VERIFIED Visited The Piano Works on 2018-03-31

Reply from The Piano Works

Thank you very much for the 4 star review! See you again soon, Daisy

by The Piano Works customer on April 4th, 2018

I booked a table at piano works for my sisters 21st. There were 20 of us and we had pre ordered drinks and bar food which was lovely!! The staff were so helpful and accomodating all the way from the initial booking right the way up to the end of the night. They even bought out a complimanary birthday cake in the shape of a piano which was amazing. Our waitress on the table was lovely and super helpful, unfortunately I don’t remember her name. Every body had a great time and loved the venue and the music. Definitely recommend!!! VERIFIED Visited The Piano Works on 2018-03-31

Reply from The Piano Works

Thank you so much! We are really pleased that you had such a fab night with us and it's so lovely to hear that our team were able to make it special for you. Please get in touch next time you would like to visit, we would be delighted to plan your party for you once again! Daisy

by The Piano Works customer on April 2nd, 2018

Super night 😁 thank you. It was my wife's 40th made very special by all. VERIFIED Visited The Piano Works on 2018-03-31

Reply from The Piano Works

Thank you for the 4 stars! See you soon, Daisy

by The Piano Works customer on April 2nd, 2018

Half of the food on the menu was not available. We agreed with the manager on duty that two people where not drinking from the brunch me nuband said that it was fine that they where not going to pay the £20 for bottomless, however we still got changed full price. Our table was reserved until 7pm and ivy 6pm they tried to kick us off. I don’t feel that the service was entirely great either considering we asked for the manager 3 more times. Asides that the venu itself is fantastic. VERIFIED Visited The Piano Works on 2018-04-01

Reply from The Piano Works

Thank you very much for taking the time to leave us your feedback. We're sorry that your experience wasn't as it should have been. Feel free to drop us an email with your receipt and we can look into the overcharge for you. Our email address is hello@pianoworks.bar. All the best, Daisy

by The Piano Works customer on April 2nd, 2018

Great night out, loved every minute of it! Staff were excellent for my Birthday :) VERIFIED Visited The Piano Works on 2018-03-31

Reply from The Piano Works

Thank you so much! See you again soon, Daisy

by The Piano Works customer on April 2nd, 2018

Would have been 5 stars but the glitter lady packed up not long after we arrived so couldnt get glittered up! Fab music and food nonetheless! VERIFIED Visited The Piano Works on 2018-03-31

Reply from The Piano Works

Thank you very much for taking the time to leave us your feedback. We're thrilled that you had a fab night with us, it's a shame that our glitter artist finishing meant that this wasn't a 5 star review. We have now updated our t&cs so that our guests are aware of timings before attending. We look forward to seeing you soon! Best wishes, Daisy

by The Piano Works customer on April 1st, 2018

The service of our hostess was really good instead of being crowded and busy and the drinks were pretty good price. Music was ok but the songs we have chosen never been played and instead of saying going to give tips. But i will surely go and will would like to give it a second chance.. VERIFIED Visited The Piano Works on 2018-03-31

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. We're thrilled that you had such a fab time with us. Our musicians try their best to make their way though all requests, however, they do receive an incredibly high volume! Our management team are always happy to refund tips if your request isn't played and they are made aware. We look forward to seeing you again soon :) Daisy

by The Piano Works customer on April 1st, 2018

Good music but more staff needed VERIFIED Visited The Piano Works on 2018-03-28

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Feel free to get in touch if you would like to discuss your experience further. Daisy

by The Piano Works customer on March 29th, 2018

Piano Works is a great idea, its problem is one of execution. Whilst the venue remains the latest fad, complaints made by previous attendees seemingly remain unresolved. As the novelty of Piano Works wears off and people find new venues to attend the owner will be left wondering what went wrong. Let me tell you. It is difficult to stress how overly aggressive and rude the security staff were. Apparently if we weren't there life would be much easier for them. Or they would be out of job. Cramming too many people into the venue. One wonders what would happen in the event of fire. Slow bar staff. Staff that just barge you out of the way. A complimentary birthday cake was promised only to be told at 11pm that they run out of cakes. Surely somebody must have known how many birthday parties they had booked. There were some positives. The band is fantastic although they did fail to play any of the songs requested by our party. In the summary, as one of the security staff said so charmingly to my sister who was kept waiting outside for one and a half hours because she was 9mins late for our half an hour entry slot, you can always go home. I suspect when the novelty of Piano Works wears off, people will just do that. 2.5 out of 5 stars! VERIFIED Visited The Piano Works on 2018-03-24

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. On an average Saturday, we can have over 800 guests come into our venue from the moment we open at 12pm to the moment we close at 1am. Unfortunately, we cannot please them all. We also often find that guests that have come to us time and time again don’t tend to leave positive reviews, however, those that have had a negative time are very quick to leave us reviews, which is a shame because that doesn’t always leave a true representation of the venue. We do take all feedback seriously and hold regular meetings to discuss feedback received and work together on ways to improve, I assure you that no feedback received from a customer is ignored. The Piano Works is a live music venue, we promote a gig like atmosphere – we don’t hide the fact that the venue is crowded and lively, you just have to take a look at our website to know that kind of venue we are. We are sorry that on this occasion The Piano Works wasn’t the venue for you. As mentioned above, we do take all feedback seriously and we will take on board your comments regarding the wait time at the bar and that you unfortunately, didn’t receive your complimentary birthday package – we will most definitely take these comments and work towards future improvements. Feel free to get in touch if you would like to discuss your experience any further. All the best, Daisy

by The Piano Works customer on March 27th, 2018

We arrived at 8.30pm and had to queue for over an hour, which meant we missed the early entry fee. We were made to pay £10 each to enter. It felt a bit unfair! VERIFIED Visited The Piano Works on 2018-03-24

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Our friends list is valid on a Friday from 9pm - 10pm and on a Saturday 8pm - 9pm. Unfortunately, if you are not paying your entrance fee at that time, you will need to pay the full £10 entrance fee. We do advise either arriving before 7.30pm or after 10.30pm to avoid the peak queuing time, or making a reservation with us so you can secure free and priority entrance for up to an hour for all of your guests. Best wishes, Daisy

by The Piano Works customer on March 26th, 2018

Despite booking we were unable to get in at 9.15pm and told on the door we had to join the queue which was over an hours wait. When asked to speak to someone about my booking no one answered the phones at this time and I was repeatedly just told to go to the back of the queue, despite trying to show my email confirmation of booking. VERIFIED Visited The Piano Works on 2018-03-24

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Are you able to send us an email with your booking details as i can't find any booking under your name? I can then investigate for you. Our email address is hello@pianoworks.bar Our office hours are 9am - 9pm which is you weren't to reach us. Speak soon, Daisy

by Laura on March 26th, 2018

The atmosphere and bottomless brunch were really good, however it does say when you book that after your allocated time slot (ours was 2pm-4pm) you can move to the bar to continue drinking until 7pm. However what that don't tell you is that the music stops playing and the lights turn on for an hour but you still have to leave your table, we were really disappointed and ended up leaving the venue despite planning on staying until our train was due. VERIFIED Visited The Piano Works on 2018-03-24

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Our brunch session runs from 12pm - 4pm, we then reset the venue ready for the evening session which is 5pm - 1am. These timings are clearly stated on our website under "Brunch to the beat". We're sorry that you were not aware before you came to visit but would hope that this didn't put too much of a dampener on your afternoon as you said you liked our atmosphere and brunch. Feel free to get in touch if you would like to discuss further.

by The Piano Works customer on March 26th, 2018

Excellent food and the bottomless bubbles was amazing - they KEPT topping up our glasses!! VERIFIED Visited The Piano Works on 2018-03-23

Reply from The Piano Works

Thank you so much for the fab review! We're so pleased you enjoyed your afternoon. See you again soon, Daisy

by The Piano Works customer on March 25th, 2018

I hired out an area for 30 people on a Thursday evening. Although the venue is fantastic, great music & good fun there are definitely some negatives. The bouncers all over the bar were a little aggressive & the staff were not friendly - although our waiter was absolutely lovely! We had over ordered by about triple what was necessary as we didn't know how large the portions would be, which although is completely my responsibility, in most bars/restaurants you would expect them to advise you if it is borerline ridiculous how much food we had ordered! They literally had to stack plates on each other. Something I felt was unacceptable was that we had about 1/3 of our food ordered to come out towards the end of the night & I asked if we could cancel the order (which wasn't due to be served for 3hours) but they refused & said as we pre ordered we had to have it. I had spent nearly £1000 pre order & I would have been happy to transfer this budget onto wine but that was not an option. My clients had a fantastic evening but the way the venue handled by booking would make me hesitant to book again. VERIFIED Visited The Piano Works on 2018-03-22

Reply from The Piano Works

Thank you for taking the time to leave us your feedback and for your kind words regarding the venue and concept! All pre orders are due 4 days before the reservation – our kitchen base their food orders on these pre orders. This means that it isn’t necessarily possible to cancel food on the day – especially as you said it was a large amount. The food would have been ordered and was being prepared by our team before your arrival. In this situation, it wouldn’t have been about the amount of money you were spending, but more the fact that a large amount of food that had been pre ordered by yourselves, would have gone to waste. I’m sorry that we didn’t notice that the amount you had ordered was too much, we assume that our customers are ordering based on their party’s needs. It’s a shame that you wouldn’t visit the venue again, despite the fact that it seems that you loved our venue and concept, the only problem was that you felt you had pre ordered too much food. Feel free to get in touch if you would like to discuss further Best wishes, Daisy

by The Piano Works customer on March 25th, 2018

After organising being on the ‘Friend list’ to get half price entry, we then queued for an hour for them to tell us when you got to the front that we couldn’t have it. There was a large group of us and it ruined our night VERIFIED Visited The Piano Works on 2018-03-24

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Our friendslist offers £5 off of your entrance fee between 8pm and 9pm on a Saturday and 9pm – 10pm on a Friday. If you are paying your entrance fee not during this time, you will need to pay the full £10. We advise arriving any time before 7.30pm or 10.30pm on our busier nights to avoid the line. We would also advise if you are a large group – making a reservation with us. With this reservation you benefit from up to 1 hours free and prioirty entrance into the venue. Feel free to get in touch if you would like to discuss your visit further. Best wishes, Daisy

by The Piano Works customer on March 25th, 2018

Absolutely fantastic venue. Will be visiting again in a heartbeat. Great food, great drink, better music VERIFIED Visited The Piano Works on 2018-03-23

Reply from The Piano Works

Thank you so much for your fab comments and 5 stars! All the best, Daisy

by The Piano Works customer on March 24th, 2018

Don't waste your money putting in requests! We spent about £20 putting in requests and not one song we requested got played. They play what they like. Cool idea though and a nice change for a night out

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. We're really sorry that your song requests weren't played. Our musicians do receive a high volume and try their best to make their was through them! If you have added a tip to a request and it isn't played, our management team will happily refund your tip if you let them know. All the best, Diasy

by Tanya on March 23rd, 2018

Ok night however very dubious choices made when selecting which songs to play from the requests they receive. Who on earth wants to listen to Abba?? Good happy hour but could go slightly later than 7pm. Booked a table & service was v good VERIFIED Visited The Piano Works on 2018-03-21

Reply from The Piano Works

Thank you for your taking the time to leave us your feedback. We are a request based music venue - our musicians will only play songs requested by the audience, i guess someone wanted to listen to ABBA! See you again soon, Daisy

by The Piano Works customer on March 22nd, 2018

Really good food, all the musicians were great, and the crowd chose a great range of songs. Expensive but you get what you pay for! Will be coming back (a lot) VERIFIED Visited The Piano Works on 2018-03-21

Reply from The Piano Works

Thank you so much for your fab review! See you soon, Daisy

by The Piano Works customer on March 22nd, 2018

Didn't get in as queue way too long, even though on 'guest list' VERIFIED Visited The Piano Works on 2018-03-17

Reply from The Piano Works

Thank you for your feedback however, we think it's pretty unfair to leave a negative review considering you've never entered the venue. We do not offer a guest list or have any kind of VIP culture. Our friendslist offers £5 off of your entrance fee and the 11pm offers a complimentary drink on arrival, neither offer guaranteed or priority entrance. Best wishes, Daisy

by The Piano Works customer on March 19th, 2018

A terrible experience, which was such a shame as we had high expectations after friends had enjoyed great evenings here (so it could just be a one off). Our booking was for 7-9pm. We arrived ten minutes early and grabbed a drink at the bar as the member of staff who greeted us told us they were running 5 mins behind schedule. We weren’t seated until 7.35pm. The pianist had started playing at 7pm (the start of the new slot) but we couldn’t enjoy it as we were left standing in a gangway, juggling our bottle of prosecco and glasses. It then took a further 15 minutes for us to be given a menu (this was after a lady at the table next to us had to get up and find a member of staff to ask). When we finally got round to ordering at 7.55 we asked for the three course set meal and were informed that it wouldn’t be possible. The member of staff who told us this didn’t care about our poor experience at all and even smirked (though I appreciate this could’ve been due to feeling awkward). Either way their approach was blasé at best. We decided to leave rather than order just one course and be rushed through. Sadly I won’t be going here again. VERIFIED Visited The Piano Works on 2018-03-17

Reply from The Piano Works

Thank you for taking the time to leave us our feedback. We’re really sorry that your visit to The Piano Works wasn’t as it should have been. Are you able to drop us an email with your booking details so we can investigate and get back to you? Best wishes, Daisy

by The Piano Works customer on March 19th, 2018

This was my second visit to the Piano Works, this time with a group of 19 for a birthday celebration. All in all a brilliant night, as expected - Food was great, music was brilliant and we were looked after very well. The only reason this is 4 and not 5 stars is the fact we were made to queue outside in the snow for a table booking made months beforehand? I have never booked a table for dinner at a venue and been made to queue outside before. We arrived at just before 7 (our booking time) and ended up waiting outside for around 15 minutes before being able to get inside. It wasn't the best start and something i would warn people about, as it wasn't just me who was confused and frankly a bit annoyed about being made to wait. VERIFIED Visited The Piano Works on 2018-03-17

Reply from The Piano Works

Thank you very much for taking the time to leave us your feedback and for your fab compliments – we’re thrilled you were well looked after and enjoyed your evening. All of our reservations will receive up an hours free and priority entrance into the venue. If lots of reservations arrive at the same time, there may be a slight delay on the door, this is because all guests do need to go through security checks. We hope that this didn’t put too much of a dampener on your evening. We look forward to seeing you again soon, Daisy

by The Piano Works customer on March 19th, 2018

Absolutely brilliant night celebrating my 50th Birthday with 12 friends. The food was lovely, much much better than expected and the service (our waitress especially, whose name I can’t remember) was great. We all thoroughly enjoyed it. We haven’t danced or sung so much for ages! I would definitely recommend it for a group celebration, so much fun and such good value. VERIFIED Visited The Piano Works on 2018-03-17

Reply from The Piano Works

Thank you so much for the fab review! See you again very soon. Daisy

by The Piano Works customer on March 18th, 2018

Brilliant night !!! A shame none of our requests got played , it was extremely busy so maybe letting a few less in would give you room to dance a bit and very very pricey VERIFIED Visited The Piano Works on 2018-03-17

Reply from The Piano Works

Thank you for the 4 stars - see you again soon. Daisy.

by The Piano Works customer on March 18th, 2018

Crazy, que and too slow to get in. It is crucial when it is cold outside, bar should arrange people get in faster. That is what I think, should be improved. Because we been told will get in 45 min and after that time we were still in half que. How it is possible to be so slow? Because our group was frozen, we simply left. Customers respect is very important. Hope you significantly improve and then we are ready to come back, because honestly like the wibes of the place inside. The reason of this comment is just to make place better. VERIFIED Visited The Piano Works on 2018-03-17

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. On our busier evenings (Thursday – Saturday) we always recommend making a reservation. With this reservation you receive up to an hours free and priority entrance. We are fully booked on these days so can have up to 400 guests joining that line. This then means that there is a slight delay if you are waiting in the regular line. We’re sorry that you had to wait in the cold – we would never ask our guests to stand outside in the line if we didn’t have to! Feel free to get in touch next time you would like to visit and we would be delighted to book you a space so you can benefit form that free and priority entrance. Best wishes, Daisy

by The Piano Works customer on March 18th, 2018

Queued for 65 minutes in the snow. Bouncers are arseholes and were kicking people out left right and centre. There was a Middle Aged woman with some friends and they grappled her and kicked her out for “ being drunk in the smoking area”.. was also supposed to get a free drink upon paying the entry fee but didn’t. Place is extremely overpriced and just not worth it. Go t Blues Kitchen instead VERIFIED Visited The Piano Works on 2018-03-17

Reply from The Piano Works

Our team have a duty of care to all guests that enter our venue. I assure you that our security team only assist our management team in the removal of any guests if the deem totally necessary. Your personal opinion of our team is not a true representation of the job that they do and we completely refute your accusations. Our prices are in line with all of our local competitors, none of which offer up to 13 hours of nonstop live music from a full six piece band. Obviously, on this occasion The Piano Works wasn’t the venue for you. All the best, Daisy

by Christian on March 18th, 2018

1 person(s) found this helpful

Nice food Table bit too close to the bar for eating Could be better arranged for dinners VERIFIED Visited The Piano Works on 2018-03-17

Reply from The Piano Works

Thank you for the 4 stars Alison, see you soon. Daisy

by Alison on March 18th, 2018

Excellent waitress. Kept us fully topped up with wine and water! Meal was better than we expected and we all thoroughly enjoyed it. Music was good, cleaning staff were excellent at keeping the floor clean and any spillages and more importantly for a group of older women, we felt safe. Left to get the last tube home and smiled at the queue waiting to get in. We will definitely go back. VERIFIED Visited The Piano Works on 2018-03-16

Reply from The Piano Works

Thank you so much for your fab review, we are thrilled that you had such a good night and thank you also for your compliments regarding the team, we will be sure to pass them on. We look forward to seeing you again soon. Best wishes, Daisy

by The Piano Works customer on March 17th, 2018

It is was a great night! (towards 11pm, it gets very retro) VERIFIED Visited The Piano Works on 2018-03-15

Reply from The Piano Works

Thank you very much! See you soon, Daisy

by The Piano Works customer on March 17th, 2018

Great service and great atmosphere! VERIFIED Visited The Piano Works on 2018-03-16

Reply from The Piano Works

Thank you for the 5 stars Khari! See you again soon. Daisy

by Khari on March 17th, 2018

10/10!!! Great birthday night out VERIFIED Visited The Piano Works on 2018-03-15

Reply from The Piano Works

Amazing, thank you so much! Daisy

by The Piano Works customer on March 16th, 2018

Great music, food, drinks and staff! VERIFIED Visited The Piano Works on 2018-03-13

Reply from The Piano Works

Thank you Bethany! See you again soon, Daisy

by Bethany on March 14th, 2018

Loved it.. will be coming back. VERIFIED Visited The Piano Works on 2018-03-11

Reply from The Piano Works

Amazing, thank you! Daisy

by The Piano Works customer on March 12th, 2018

Can't give them anything more as they didn't let us in. Apparently if you're all males (4 of us) they don't want to know. Very disappointed. VERIFIED Visited The Piano Works on 2018-03-10

Reply from The Piano Works

Thank you for your feedback - however, it does seem unfair to leave a negative review of the venue when you have never experienced it. Unfortunately, due to past negative experiences, we have had to enforce a policy which means no all male groups or lone males can enter the venue. This policy is clearly stated on our website and our party planners are always happy to advise this on the phone. Feel free to get in touch if you would like to discuss further. Best wishes, Daisy

by The Piano Works customer on March 11th, 2018

From the door staff to the bar staff to the Band, everyone contributed to an excellent night out. VERIFIED Visited The Piano Works on 2018-03-09

Reply from The Piano Works

Thank you so much for taking the time to leave us your feedback, we're thrilled you had such a fab night! See you again soon, Daisy

by The Piano Works customer on March 11th, 2018

We were sat at a table without any view of the pianos. The view was of a 3m wide brick beam, completely unacceptable and pointless to even be at a piano bar with no view. Be careful when booking to request a table with a view. VERIFIED Visited The Piano Works on 2018-03-10

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. I believe you were sat in one of our booths, these are one of the most sought after spaces in the venue as they are right by the stage. This specific booth is usually requested by guests who want a slightly quieter area for their meal, before joining the crowd on the main floor. We would hope that this didn’t put a dampener on your whole evening and you were able to enjoy your night with us. Feel free to get in touch when you would like to visit again and give us another change.

by The Piano Works customer on March 11th, 2018

Had an amazing time! Such a lovely atmosphere, music was great, food was great. Only downfall was that we were sat very out of the way in a different section of the venue so couldn’t even see the band from our table. Would definitely visit again but only if it was guaranteed that we’d be seated in the main area! VERIFIED Visited The Piano Works on 2018-03-10

Reply from The Piano Works

Thank you for taking the time to leave us your feedback and for your compliments, we’re really pleased you enjoyed your evening with us. Feel free to get in touch next time you would like to visit us and we would be delighted to plan your party for you once again. Best wishes, Daisy

by The Piano Works customer on March 11th, 2018

Amazing venue, amazing music and good food. Fantastic day spent there. Thank you ❤️ VERIFIED Visited The Piano Works on 2018-03-10

Reply from The Piano Works

Thank you! We hope to see you again very soon! Daisy

by The Piano Works customer on March 11th, 2018

Great atmosphere and fun music VERIFIED Visited The Piano Works on 2018-03-08

Reply from The Piano Works

Thank you for the 5 Stars! See you soon, Daisy

by The Piano Works customer on March 9th, 2018

So much fun! Amazing band!!!! Food good too VERIFIED Visited The Piano Works on 2018-03-07

Reply from The Piano Works

Thank you so much Roisin! See you again soon.

by Roisin on March 8th, 2018

Great atmosphere, incredible live music! They played so many great requests including mine! Would highly recommend! VERIFIED Visited The Piano Works on 2018-03-03

Reply from The Piano Works

Thank you so much for the 5 Stars! See you soon.

by The Piano Works customer on March 5th, 2018

unfortunately I have to say that the service here was terrible. A mixture of poor organisation/communication , rude floor and bar staff , and just an overall lack of people skills from the entire team . The music/atmosphere made up for it in some ways hence the 2 stars but there's no way we will be coming back here again! VERIFIED Visited The Piano Works on 2018-03-02

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Are you able to give us some more details and we can investigate for you? Our email address is hello@pianoworks.bar All the best, Daisy

by The Piano Works customer on March 5th, 2018

Always have an amazing time here! bands are amazing, drinks are delicious and atmosphere is always spot on

Reply from The Piano Works

Thank you Sarah! See you soon.

by Sarah on March 5th, 2018

Best night out in London. Amazing music and great fun. 10/10 VERIFIED Visited The Piano Works on 2018-03-03

Reply from The Piano Works

Thank you so much for your feedback! See you again very soon.

by The Piano Works customer on March 4th, 2018

This was not the place for dinner! Sorry we did not check it more properly! Of course if you book the table for dinner you expect dinner, but we were placed at the table between 100other people drinking and dancing. Leaving they empty glasses at our table, asking us if the other seat is available. So many people! We had to wait for the drinks a long time. Terrible exprience! Felt like a idiot eating in the middle of the night club!! VERIFIED Visited The Piano Works on 2018-03-03

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. The Piano Works is predominately a live music venue, but we do also offer dinner and drinks. Our dinner service is casual and immersive, you’re having dinner at a gig. We’re sorry that on this occasion we wasn’t the venue for you. Feel free to get in touch if you would like to discuss your experience further. All the best, Daisy

by The Piano Works customer on March 4th, 2018

Good music! But the table service was really poor.- we were given a brunch menu and then told that we can have only ONE thing - the cajun burger because of "the type of booking" - absolutely shocking! Apparently, we were no even allowed to have olives.....we were ready to order at least 2 course meals each - 10 people! Instead we ordered 6 cajun burgers...thanks! Never ever heard anything like that where the place refuses to take your money...the music stopped at 16:00 although on the website it said that the entertainment will continue till 17:00.... VERIFIED Visited The Piano Works on 2018-03-03

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Your reservation was a brunch drinking table reservation, this is a party base for the afternoon (where we aim to seat 1 in 5) the full brunch menu isn’t available but you can enjoy the bottomless drinks. When enquiring via our website you are required to tick a box to say that you understand these booking rules, we send over all t&cs in your confirmation email and we then also send out an email reiterating what is offered with your booking type 48 hours beforehand. Our live music resets at 5pm while we set up for our evening session, it doesn’t state otherwise anywhere on our website. We think it’s slightly unfair to give such a poor review considering your booking type was explained to you several times before your arrival. Feel free to get in touch if you would like to discuss further. Best wishes, Daisy

by The Piano Works customer on March 4th, 2018

Songs didn't get played music not very loud ......food ok for price a lot of people dancing and shouting and kept knocking our little table we were placed on .....staff very good ....... well managed .... felt very safe with the amount of security ..... sticky floor very busy buzzy atmosphere VERIFIED Visited The Piano Works on 2018-03-03

Reply from The Piano Works

Thank you for taking the time to leave us your feedback and for your compliments regarding our team. The Piano Works is a live music venue, later in the evening we turn into gig like atmosphere, so we expect lots of shouting and dancing! We’re sorry if on this occasion we weren’t your cup of tea, we would advise joining us earlier in the week where the atmosphere may suit your party more. Best wishes, Daisy

by The Piano Works customer on March 4th, 2018

Had a great time the food was lovely. The music was really good as well. VERIFIED Visited The Piano Works on 2018-03-03

Reply from The Piano Works

Thank you so much for the 5 stars! Daisy

by The Piano Works customer on March 4th, 2018

Celebrated my 40th Birthday here and I’m so glad I did as I wasn’t sure after reading mixed reviews.. it was a wed night with snow and blistering winds outside so the place was not as crowded as it might have been on a normal weekend night. I found it to be a pleasant atmosphere, buzzing with great talented musicians, the food was good and the music great. Danced the night away with 2 bottles of free prosecco and a birthday cake which was all a pleasant surprise. The whole evening was memorable and fun.. perfect for my 40th! VERIFIED Visited The Piano Works on 2018-02-28

Reply from The Piano Works

Thank you so much for taking the time to leave us your feedback! We're so pleased that you had such a fab night with us and that we could make your birthday special. We look forward to seeing you again very soon. Best wishes, Daisy

by The Piano Works customer on March 1st, 2018

To be honest, I was a bit disappointed. We’d picked it for a nice gentle Sunday brunch, and the band were great, really really talented, but it was a bit louder than we’d anticipated. We couldn’t talk when the band were on, but could with just the pianist. Food was good (three big breakfasts) but there was only a small potion of beans on each. The waitress was struggling with the concept of a cup of tea and it took two goes. But, on the positive side, it was good value, and I’d go again, is just adjust my expectations slightly! VERIFIED Visited The Piano Works on 2018-02-25

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. The Piano Works is a nonstop live music venue and we promote a gig like atmosphere, the main attraction of the venue is the full six piece band on stage only taking requests from the audience. We’re sorry that on this occasion the venue wasn’t your cup of tea, we would recommend joining us early week instead when the atmosphere may suit your party better. Best wishes, Daisy

by The Piano Works customer on February 27th, 2018

Great live music. Food nice. Drinks good. Nice service VERIFIED Visited The Piano Works on 2018-02-26

Reply from The Piano Works

Thank you so much for the 4 stars!

by The Piano Works customer on February 27th, 2018

Another great Sunday Afternoon at Piano Works. Well looked after by our lovely waitress. Food was really good and the bottomless prosecco a bargain. Oh and the music was terrific as always. We’ll be back. VERIFIED Visited The Piano Works on 2018-02-25

Reply from The Piano Works

Thank you so much for the fab review! See you again very soon :)

by The Piano Works customer on February 26th, 2018

VERIFIED Visited The Piano Works on 2018-02-25

Reply from The Piano Works

Thank you very much!

by The Piano Works customer on February 26th, 2018

VERIFIED Visited The Piano Works on 2018-02-25

Reply from The Piano Works

Thank you for the 5 Star review!

by The Piano Works customer on February 26th, 2018

Great night! Aussie guy who looked after us was awesome, give this man a rise! VERIFIED Visited The Piano Works on 2018-02-23

Reply from The Piano Works

Thank you so much for the 5 stars! See you again soon.

by The Piano Works customer on February 25th, 2018

We were very disappointed with the way things were organised. Making arrangements was stressful from the off and staff were inconsistent in providing information. Our table was in a great location by the band who were also great, but it wasn't ready ontime and we were moved a number of times. We had three guests thrown out by bouncers for absolutely no reason and one of whom was trying to report having been overcharged at the bar. I wouldn't go again for that reason. VERIFIED Visited The Piano Works on 2018-02-24

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. Would you be able to send us over some more details regarding your reservation and what happened, we can then investigate for you? Our email address is hello@pianoworks.bar. I look forward to hearing from you soon.

by Laura on February 25th, 2018

Amazing place with an incredible live band that create the best atmosphere! Incredible staff, super friendly and we got a free bottle of champagne and birthday cake for my birthday! Would recommend this place to anyone who is up for a fun night with great music! VERIFIED Visited The Piano Works on 2018-02-23

Reply from The Piano Works

Thank you so much for the fab review, see you soon :)

by The Piano Works customer on February 24th, 2018

Brilliant night. Fantastic band, danced non stop all night. A birthday to remember. We will be back soon! VERIFIED Visited The Piano Works on 2018-02-23

Reply from The Piano Works

Thank you so much for the 5 Star review!

by The Piano Works customer on February 24th, 2018

Amazing night, will definitely be coming back! A large group of us came for my boyfriends birthday, the staff were fabulous and the atmosphere and band was epic we had so much fun! VERIFIED Visited The Piano Works on 2018-02-22

Reply from The Piano Works

Thank you for your fab review, we are thrilled that your boyfriend had such a fab night with us!

by Heather on February 23rd, 2018

Loved it looking forward to our next visit. VERIFIED Visited The Piano Works on 2018-02-16

Reply from The Piano Works

Thank you for the 5 stars :) Daisy

by The Piano Works customer on February 21st, 2018

Great place for a birthday party. Good food and enjoyed the music. Got us all up dancing. Thx VERIFIED Visited The Piano Works on 2018-02-20

Reply from The Piano Works

Thank you so much! See you soon.

by The Piano Works customer on February 21st, 2018

Absolutely loved the Piano Works atmosphere - great music, great venue. However, I was there for a bottomless brunch and while I would have liked to relax and have a good time with my friends on my birthday, I spent the evening asking management why our glasses weren't being filled. On average, we had about 4 glasses of prosecco over the 2hr duration which we felt was very unreasonable considering we were paying good money. We were a well behaved party who had a great time overall but we were very disappointed in the bottomless brunch service. VERIFIED Visited The Piano Works on 2018-02-18

Reply from The Piano Works

Thank you for taking the time to leave us your feedback and for your compliments. Are you able to send us over some more details regarding your booking and we can investigate for you? We never want any of our guests to not want to return or to leave disappointed. I look forward to hearing form you, our email address is hello@pianoworks.bar Daisy

by The Piano Works customer on February 20th, 2018

My only issue with our night at Piano Works was the drinks table. I had originally booked drinks table for 15 people, but when we got there we were given a tiny square table where only four people could sit down. There was not even room for all of us to put our drinks down. The manager was able to compensate us though, so that was nice of their part. But I really think that Piano Works should change their table policies because it is a bit ridiculous that a table that small had to fit so many people around it. Other than that though the night was good fun, great music and also great service from our waitress. She was lovely and was always making sure we were having a good time. VERIFIED Visited The Piano Works on 2018-02-16

Reply from The Piano Works

Thank you for taking the time to leave us your feedback. As we are a live music venue, we offer very minimal seating, to free up as much space as possible to dance. All of our drinks tables are bases for the evening and we aim to seat 1 in 5, this is stated on our website, in your confirmation email and also in the re confirmation email we sent 48 hours beforehand. If you are a group of 20 or more, we are always happy to take area requests and our floor team will try their best to accommodate. We’re glad that although the space we offer for drinks tables wasn’t to your liking, you still had a fab night and enjoyed our live musicians. Thank you also for your compliments regarding the service you received, that’s great to hear. All the best and see you again soon, Daisy

by The Piano Works customer on February 19th, 2018

So much fun had at Bottomless Brunch! And really yummy food too! VERIFIED Visited The Piano Works on 2018-02-17

Reply from The Piano Works

Yay! Thank you so much :)

by Lottie on February 18th, 2018

We had such a fun night at the Piano Works for my 40th. The staff were really helpful, clearing up a misunderstanding over the menu, the food was great and the music fantastic. It gets really busy so getting to the bar was difficult, and the queues for the cloakroom long. A great night out though and a unique experience. VERIFIED Visited The Piano Works on 2018-02-17

Reply from The Piano Works

Thank you for taking the time to leave us your feedback and for your fab compliments! See you again soon 