Smollenskys The Strand

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Description

Located on the iconic Strand, close to Trafalgar Square and the West End Theatres, Smollensky's is a vibrant and popular restaurant and bar venue that is perfect for a celebration, a drink after work or a bite to eat before catching a show. The cosmopolitan dining room features expansive floor-to-ceiling windows and a chic bar. Serving a refined selection of American and international dishes, the Smollensky’s menu offers hearty steaks and burgers, as well as carefully crafted signature main courses. Lighter bites include calamari, and chicken skewers, whilst richer flavours include Cajun spiced half roasted chicken and classic fish & chips! The family-friendly restaurant allows children until 9pm.

Smollensky's lively bar runs a daily happy hour between 4-11pm with live entertainment on Thursdays and Fridays.

Located just a few minutes’ walk from Covent Garden, Charing Cross and Temple tube stations, Smollensky’s is easily accessible and has something for everyone!

Offers / Promos 3

Make a booking to claim these offers below

Offer Details Availability
Birthday Offer - double your drinks tab, or enjoy a free bottle of prosecco with your meal! Pre-pay up to £100 tab and we will double it as a birthday treat, or enjoy a free bottle of prosecco with your lunch or dinner! (One offer per booking - birthday person must have ID showing DOB within a reasonable timeframe.)
Pre-book your drinks and save! Get in touch to add a discounted drinks package on to your booking. (Bucket of 10 Heineken - £35, Bucket of 10 Breton Cider - £55, Bottle of Prosecco - £24, Bottle of Veuve Cliquot - £55)
FREE 2 course meal for kids throughout August! One child eats free per paying adult, valid for a two course meal from our children’s menu. Not valid in conjunction with any other offers.

Info

No Door Charge
Booking required
Happily Affordable ££
Embankment
18 (not permitted after 9pm)
Disabled Toilets
None
Birthday Offer - double your drinks tab, or enjoy a free bottle of prosecco with your meal …

Hours

Day Open Close Notes
12:00 01:00
12:00 01:00
12:00 01:00
12:00 01:00
12:00 01:00
12:00 01:00
12:00 23:30

Location

Smollenskys The Strand
105 The Strand, London, WC2R 0AA

Area:
Central London

Nearest station:
Charing Cross (Tube)
View on Citymapper
View on Google Maps

Menus

Drink Prices Price
Pint of Lager £4.65
Bottle of Lager (330ml) £4.65
Bottle of Cider (568ml) £5.55
Cocktail £7.50
Spirit and Mixer (50ml double shot and mixer) £8.50
Glass of Wine (175ml measure Large ) £6.95
Bottle of House Wine £18.95
Bottle of Champagne £65.00
Jaeger Bomb £4.95

Menus

A La Carte Menu Download
Drinks Menu Download
Kids Menu Download
Party/Theatre Menu Download


This venue serves Grill and American food.

A word from the chef:
Although their menu contains mainly American dishes, Smollensky's also offers dishes from around the world, making sure that there is something for everyone.

Our Review

Smollensky's The Strand London -  Restaurant Bar Review

Smollensky's The Strand London - Restaurant Bar Review

Sitting pretty on one of London's most iconic streets, Smollensky's The Strand was a treat that been long anticipated: how would it fare in comparison to the plethora of other restaurants and eateries in the area? It was time to find out. The...

Read our full Smollensky's The Strand London - Restaurant Bar Review review

Private Hire

Name Type Capacity
Seated
Capacity
Standing
Cost Min spend
Midweek*
Min spend
Weekend*
Semi Private Mezzanine Private Room 60 80 From £300 From £750
Venue Venue Hire 200 400 From £5000 From £7500
* The minimum spends are a guideline only and vary according to the day and time of the year.

(176 reviews) Show all Show fewer



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We were looked after very well and the food was lovely will come again visited Smollenskys The Strand on 24 Jun 2017
25 Jun 2017 by
4

I can not thank the team enough for the fantastic day we had on the 23rd. Excellent service amazing cocktail class and the most friendly staff who made us all feel so happy and comfortable. Please pass on my many thanks to all the staff. Especially poor Massive! visited Smollenskys The Strand on 23 Jun 2017
24 Jun 2017 by
5

We had an enjoyable night, it was our staff reunion which we have every year but the first time at Smollensky's I celebrated my birthday in Feb last year and thoroughly enjoyed it. The staff are friendly, very attentive, courteous,polite and a lovely smile. nothing is a problem for them, food was hot when it arrived we didn't have to wait a long time. Thank you barstaff and other staff for making our night an amazing one visited Smollenskys The Strand on 21 Jun 2017
23 Jun 2017 by
4

Lovely food and very lovely staff! visited Smollenskys The Strand on 17 Jun 2017
19 Jun 2017 by
5

Outstanding attentive service particularly from Daniel visited Smollenskys The Strand on 15 Jun 2017
17 Jun 2017 by
4

Nice meal, served quickly as it was pre-theatre visited Smollenskys The Strand on 15 Jun 2017
16 Jun 2017 by
5

Fantastic food, wonderful service and an outstanding atmosphere. Thank you very much to everyone at Smollenskys, especially Daniel who was brilliant. visited Smollenskys The Strand on 15 Jun 2017
16 Jun 2017 by
5

Excellent food. Great service. Thanks guyz visited Smollenskys The Strand on 09 Jun 2017
11 Jun 2017 by
5

Wonderful menu, wanted to order everything! Brilliant service. Friendly staff. Great atmosphere. Really enjoyed it. visited Smollenskys The Strand on 08 Jun 2017
09 Jun 2017 by
5

Overall great time had, very good service but the restaurant wasnt very busy as it was a Monday night. My only negative is to take the calamari off the starters as I found this really bland, no flavour, and not very crispy. visited Smollenskys The Strand on 05 Jun 2017
06 Jun 2017 by
4

Made very welcome. Lovely evening. visited Smollenskys The Strand on 03 Jun 2017
05 Jun 2017 by
4

Great food and good service visited Smollenskys The Strand on 31 May 2017
01 Jun 2017 by
4

Would recommend to others. Food was very good, as was the service. visited Smollenskys The Strand on 26 May 2017
31 May 2017 by
4

Friendly staff, quick service, give food. Enjoyed our meal visited Smollenskys The Strand on 27 May 2017
28 May 2017 by
5

Excellent place to eat. Food good service v good. Great atmosphere. visited Smollenskys The Strand on 27 May 2017
28 May 2017 by
5

Just about a 3 star due to the atmosphere. Very disappointed with the food which would be a 1 star. I had fish and Chips. Nothing exciting. Batter was very heavy chips just about cooked, No flavour. My friend had Kale Salad. Again no flavour. Ingredients !!!! visited Smollenskys The Strand on 24 May 2017
25 May 2017 by
3

Wonderful service and Jerry our waiter was so attentive and helpful. Will certainly be returning. Bobbie visited Smollenskys The Strand on 18 May 2017
19 May 2017 by
5

Brilliant evening, the staff are lovely and the food is fabulous. Really enjoyed our meal. visited Smollenskys The Strand on 13 May 2017
14 May 2017 by
5

Booked using live theatre deal, all I can say is what a Jem of a place staff attentive and made a special birthday celebration 🎉 just perfect can't wait to re visit visited Smollenskys The Strand on 13 May 2017
14 May 2017 by
5

Had the theatre menu. Really quick service and our waitress was lovely. Food was excellent visited Smollenskys The Strand on 11 May 2017
12 May 2017 by
5

Good food and good service. A little pricey though. visited Smollenskys The Strand on 06 May 2017
08 May 2017 by
4

Lovely afternoon here, friendly staff gres cocktails and a nice touch with balloons and sweets as it was my birthday thankyou Smollenskys will return! 😊 visited Smollenskys The Strand on 06 May 2017
07 May 2017 by
5

wonderful place everyone was so friendly and took care of us. Great girls night out xx Will go again for sure visited Smollenskys The Strand on 05 May 2017
07 May 2017 by
5

Came to celebrate my birthday, staff where helpful. Dj was amazing. Really enjoyed my night will defo be coming back in the near future. 👍🏾 visited Smollenskys The Strand on 04 May 2017
05 May 2017 by
5

Had a lovely evening for my daughters birthday. Fab food and excellent staff. Will definitely be back. visited Smollenskys The Strand on 30 Apr 2017
01 May 2017 by
5

Great food and good service. The only small complaint is that our pre-theatre dinner should have included a free glass of Prosecco... but the restaurant had run out the evening before due to a "Fizz Friday. event." We were a bit disappointed even though we were offered wine as an alternative. visited Smollenskys The Strand on 29 Apr 2017
30 Apr 2017 by
4

Unfortunately Smollenskys has had a refurbishment and is now a very loud bar and restaurant ..not particular relaxing ... food was good though visited Smollenskys The Strand on 29 Apr 2017
30 Apr 2017 by
3

It is always good at Smollenskys but just a little disappointed that the choices on menu for the Lovetheatre voucher was not that good. visited Smollenskys The Strand on 26 Apr 2017
27 Apr 2017 by
4

Customer service from the staff was excellent and put us as customers at ease visited Smollenskys The Strand on 22 Apr 2017
24 Apr 2017 by
5

Fantastic, friendly service . Very well looked after . cheryl visited Smollenskys The Strand on 21 Apr 2017
22 Apr 2017 by
5

The staff service was very good. But the food was poor. The food was cold the ribeye steak was fatty and tough. The calamaris were like rubbe. The music was too loud visited Smollenskys The Strand on 21 Apr 2017
22 Apr 2017 by
2

We had really nice meal at Smollenskys in the Strand. It was to celebrate my husband's birthday and we all had great time. The food was well cooked and well presented. We would most definitely recommend this venue and will certainly be going back again.. visited Smollenskys The Strand on 14 Apr 2017
20 Apr 2017 by
5

We had a lovely time. Good food, great service and lots of cocktails!! I just hope we weren't too noisy for your other customers but I would certainly recommend Smollensky's. A fantastic time had by all! visited Smollenskys The Strand on 16 Apr 2017
18 Apr 2017 by
5

Food was average - place too hot & too noisy with large group - staff very nice - so 3 stars instead of 2 - visited Smollenskys The Strand on 16 Apr 2017
17 Apr 2017 by
3

The steak was very good but the starter calamari had to go back twice. Good customer service because they did not charge for the starter given the problems. visited Smollenskys The Strand on 11 Apr 2017
13 Apr 2017 by
3

We had a great night, but the restaurant lacked ambiance because it wasn't particularly busy. However, my friend and I were too occupied with catching up to take a lot of notice! visited Smollenskys The Strand on 12 Apr 2017
13 Apr 2017 by
5

Service was awful, food was cold. Won't be back berm78 visited Smollenskys The Strand on 08 Apr 2017
09 Apr 2017 by
2

Very disappointing. Will never go again. visited Smollenskys The Strand on 08 Apr 2017
09 Apr 2017 by
1

Polite, friendly and very welcoming staff. Great burger, good fries , excellent peanut butter caramel cheesecake and great value for money champagne!!. A bit quiet, but to be expected I guess for a Monday evening in April?. Overall we were very happy and would most definitely return, visited Smollenskys The Strand on 03 Apr 2017
04 Apr 2017 by
3

Lovely food...excellent service...thank you Danny for a lovely experience. visited Smollenskys The Strand on 31 Mar 2017
01 Apr 2017 by
5

We had a lovely evening with my girlfriends. Good food and great tunes! D Dafina visited Smollenskys The Strand on 30 Mar 2017
31 Mar 2017 by
4

the setting is lovely, the pianist is charming, the food was great and the staff (particular Alexander) are fabulous. visited Smollenskys The Strand on 28 Mar 2017
29 Mar 2017 by
5

I had happy memories of this restaurant but our recent visit was a real disappointment. firstly we ordered cocktails but weren't told they would be 2 for £10 otherwise we'd probably have ordered more - their loss! we only found this out when the bill came. We ordered a shared starter - the calamari it was fine. then my daughters dinner arrived and mine didn't. The waiter actually asked me, as if to remind himself if i'd ordered anything. So it transpires - so he said - they'd give my main to someone else. So I watched my daughter eat and when my main came 10 minutes later she watched me eat. Not the evening we'd planned. A really poor show from what used to be a great venue. visited Smollenskys The Strand on 28 Mar 2017
29 Mar 2017 by
1

Frantic, poor quality food, complaints from every table!! Avoid, so many better places around for this basic type of food. visited Smollenskys The Strand on 25 Mar 2017
26 Mar 2017 by
2

Had an amazing meal, the staff where grate we turned up an hour early and was still rushed through and given seats food was amazing and at a good price will defiantly visit again visited Smollenskys The Strand on 18 Mar 2017
25 Mar 2017 by
5

Great staff always attentive and good recommendations for drinks, free platter of food was tasty but the bar was empty. visited Smollenskys The Strand on 24 Mar 2017
25 Mar 2017 by
4

Disappointing - deal was not the same as on the website when I booked - it was more expensive! Portions were modest and felt like it was frozen food from brake brothers - avocado salsa was pleasant. We were all hungry an hour later despite having two courses - wont be returning. waiter was pleasant though visited Smollenskys The Strand on 21 Mar 2017
22 Mar 2017 by
2

Really great, had a quick pre-theatre meal before a show. Staff were all great, especially the lady at the desk who made sure all went accordingly to time etc. -great service, made such a difference! visited Smollenskys The Strand on 15 Mar 2017
16 Mar 2017 by
5

Great night and meal with freindly and flexible staff. visited Smollenskys The Strand on 13 Mar 2017
14 Mar 2017 by
5

Food quality and presentation is very poor. visited Smollenskys The Strand on 12 Mar 2017
13 Mar 2017 by
2

Absolutely dreadful. We waited 40 minutes for our meal to arrive after ordering. The steaks we cold and dry so we had to send them back and wait longer. When they did eventually turn up the meat was tough and barely edible. They gave us 25% off the price. It should have been 100%!! I would warn anyone against wasting their money on this restaurant although doubt if my review will ever see the light of day. visited Smollenskys The Strand on 11 Mar 2017
12 Mar 2017 by
1

Service was faultless despite it being really busy, our waitress was very friendly and everything was brought to our table promptly, food and cocktails were delicious! Was a little noisy to the point when you couldn't hear the background music but not so noisy that you had to speak loudly to your fellow guest or waitress. Will definitely return hopefully mid week when the live music is on. visited Smollenskys The Strand on 11 Mar 2017
12 Mar 2017 by
5

Nice atmosphere..friendly. would return. visited Smollenskys The Strand on 11 Mar 2017
12 Mar 2017 by
4

Fish massively over cooked to the point of being chewy. visited Smollenskys The Strand on 11 Mar 2017
12 Mar 2017 by
1

Excellent, great food, great staff, complimentary cocktails a nice touch. visited Smollenskys The Strand on 10 Mar 2017
11 Mar 2017 by
5

Speedy service,great food,perfect pre theatre dining experience visited Smollenskys The Strand on 09 Mar 2017
10 Mar 2017 by
5

Fun and a great place to eat. We had a voucher to use and would highly recommend it Our waiter was anew chap who has just started and he told us it was his first time , he was pleasant , fun, and very much looked like he was enjoying his work he made it fun to be there visited Smollenskys The Strand on 04 Mar 2017
07 Mar 2017 by
5

Not much choice for dessert and when ordered the cheesecake, it had chocolate on which I cant have, it turned out all their items had chocolate automatically on but they did take off the sauce for me which is good, although the cake was then not the greatest as needed a sauce of some kind. visited Smollenskys The Strand on 10 Feb 2017
07 Mar 2017 by
4

Very busy but all staff were welcoming from the off, food was good and service was attentive. Great quality for the price. Would definitely recommend to friends visiting the theatres close by. visited Smollenskys The Strand on 04 Mar 2017
06 Mar 2017 by
5

Smollensky was a absolute treat. The staff couldn't do enough for us and the food was really nice. 5 star service we couldn't have asked for more. visited Smollenskys The Strand on 03 Mar 2017
06 Mar 2017 by
5

Service excellent. Great cocktail. Burgers a bit small though visited Smollenskys The Strand on 04 Mar 2017
05 Mar 2017 by
4

Went for a birthday meal for two of us the drinks weren't great my pint wasn't full to the pint line, the food arrived quickly which was good. But that was it i was far from impressed really the menu was poor and overpriced, we got billed a service charge without consent I considered the service we relieved to be below par. The main reason for this was when we asked for the bill we were given it and the waitress stood there and waited for us to pay immediately we weren't given a chance to look pretty take our time at all the whole meal felt rushed and the place wasn't even busy, I won't be returning I don't think. visited Smollenskys The Strand on 03 Mar 2017
05 Mar 2017 by
3

Friendly staff made my birthday night out very special xxxx visited Smollenskys The Strand on 04 Mar 2017
05 Mar 2017 by
5

Very good food. The restaurant was really busy, two birthday parties of 20, a hen night of 10, a leaving party of 20 yet the service was excellent. We were asked if we had a show to go to as the salmon dish I had ordered would take 20 mins to cook. Will visit again. visited Smollenskys The Strand on 03 Mar 2017
04 Mar 2017 by
5

Lovely dinner and service Thanks visited Smollenskys The Strand on 01 Mar 2017
02 Mar 2017 by
4

Very nice food and atmosphere. The waiter called Danny (Daniel) is very nice and attentive Danielle visited Smollenskys The Strand on 27 Feb 2017
28 Feb 2017 by
5

Food was absolutely delicious, didn't seem to be enough staff on for a busy Saturday evening? the staff that served us were brilliant but felt that they had so many customers and tables to cover. visited Smollenskys The Strand on 25 Feb 2017
27 Feb 2017 by
4

We were a group of four having a cocktail making session. Alex taught us to make 4 cocktails. He was brilliant and made the whole session informative as well as a lot of fun. It was perfect. Thank you Smollenskys and, in particular, Alex. Nicola visited Smollenskys The Strand on 25 Feb 2017
26 Feb 2017 by
5

3rd time of visiting great present theatre dinner. Great value for money and great food staff are lovely and friendly. Will be visiting again. visited Smollenskys The Strand on 25 Feb 2017
26 Feb 2017 by
5

OK food, service not great visited Smollenskys The Strand on 25 Feb 2017
26 Feb 2017 by
3

Lovely Mac n cheese bites and delicious Funghi burger. Barbie was great visited Smollenskys The Strand on 23 Feb 2017
24 Feb 2017 by
5

We pre-booked as we know Thursday nights are busy. The lady who met us explained that it was busy, which was fine. unfortunately I think it was more down to the amount of team they had on shift as it took 35 mins to take our drinks order and 45 mins to take our food order. When the gentleman took our order we had to double check and it was written down worng- easy mistake, but when the drinks came they were also incorrect. Its a shame as the food was amazing and the lady on front desk seemed to be doing everything , including waiting tables and taking orders etc. They just need some more support. visited Smollenskys The Strand on 23 Feb 2017
24 Feb 2017 by
2

The food was good, however 4 of us had the calamari and 3/4 people felt incredibly ill the next day. Also unfortunately our waiter seemed as if he didn't want to serve us and we were a burden to him, even though he is meant to be doing his job. He would constantly sigh and look miserable when serving us. He also got our order wrong and gave us an extra portion of fries and then proceeded to blame us for the issue and say 'you guys are making me seem as if I'm doing something wrong'. Understandably there was quite a large group of us and things were probably a bit chaotic for him but his rudeness was completely unnecessary. The restaurant wasn't busy so it was quite shocking to be treated like he didn't have the time of day for us. When looking around the restaurants other diners were to be waited on with the service we expected and deserved as paying guests. The whole experience was incredibly uncomfortable and we felt under pressure to just hurry up and leave in order not to disturb the waiter. If I ever return again, I'll consider going with a small number of people in order to not have such a poor dining experience again. I'm sure the restaurant isn't usually like this but maybe management should make sure all they're staff are treating customers with respect and ensuring they have a pleasant experience. visited Smollenskys The Strand on 13 Feb 2017
23 Feb 2017 by
2

Lovely atmosphere as we arrived with the live piano. Our server was happy, friendly and was super quick as he knew we were going to a show. The food was tasty, well presented and a good price. Good choice on the pre-theatre menu. Tasty cocktails on a good offer too. Will definitely return in the future. visited Smollenskys The Strand on 22 Feb 2017
23 Feb 2017 by
5

Good service, good food - as usual! visited Smollenskys The Strand on 21 Feb 2017
22 Feb 2017 by
4

Nice place with friendly staff. Took a while to get cocktails once ordered. Food was ok, although the Cajun chicken was really dry. Great peanut butter cheesecake though. I've eaten here before and would go back again. visited Smollenskys The Strand on 16 Feb 2017
18 Feb 2017 by
3

Brilliant food and lovely drinks, just took a long while to be served, our starters arrived before our drinks, ordering and receiving drinks took 35 minutes but other than that was a great night food was lovely visited Smollenskys The Strand on 17 Feb 2017
18 Feb 2017 by
4

Pre-theatre menu was varied and excellent quality, very fast to come out when they took our order and everyone was very happy. If you want 3 courses please allow at least an hour and a half so you're not rushing visited Smollenskys The Strand on 17 Feb 2017
18 Feb 2017 by
5

We were left waiting to order our food for quite some time. The waiter went by and said I will be with you in a minute but never came back. One of my party had to get up to draw attention to the fact that we wanted to order our food. Normally this would not be such a problem but we were booked in at 5.30pm because we were going to see a show at the Savoy Theatre so time was running by fast for us to eat. The ribs that we had for starter were quite cold and because we were now in a hurry we didn't say anything to anyone as we didn't want to waste time waiting for them to be heated up. There didn't seem to be any order of who was waiting on which section which seemed odd. Wouldn't like to be there when it is busy. We have visited this restaurant on lots of occasions as the pre-theatre menu is good value and the 2 for £10 cocktails are delicious. This was our worst visit to date and it was unfortunate that we were with our friends who we had told them how good Smollensky's was. Unfortunately this was not the case yesterday. visited Smollenskys The Strand on 17 Feb 2017
18 Feb 2017 by
3

Service was impeccable, thank you Daniel. Food was okay, ambience a little to be desired, maybe do something with the lighting at that time of the day and play more jazzy, upbeat music? visited Smollenskys The Strand on 17 Feb 2017
18 Feb 2017 by
3

Very boring and limited menu, nice, friendly service, but poor choices of food. Garlic mushroom starter, great idea, ruined by cheap bottled " blue cheese" dressing. Burgers very dry. Won't bother to go back. visited Smollenskys The Strand on 14 Feb 2017
15 Feb 2017 by
2

My fault.. I thought Smollensky's was a lot more upmarket than a burger and steak place so having booked a table we did not stay to eat last night. There were other people in the restaurant that appeared to be enjoying themselves - just not my scene at all. visited Smollenskys The Strand on 14 Feb 2017
15 Feb 2017 by
1

Food was delicious as well as drinks. Nice service. visited Smollenskys The Strand on 11 Feb 2017
14 Feb 2017 by
4

Lovely meal and even more lovely cocktails visited Smollenskys The Strand on 13 Feb 2017
14 Feb 2017 by
5

If I'd wanted to hire the whole restaurant it would - no doubt - have cost thousands.. but it was eerily empty except for our party. In the heart of WC1 at the weekend! I would be worried if I was the owner. The staff who were there were very charming but completely shambolic. Food was wildly variable. All served on stone cold plates. No atmosphere, very down at heel & tired. Real shame - used to be fun and buzzy. What happened? visited Smollenskys The Strand on 12 Feb 2017
13 Feb 2017 by
2

A warm welcome, lovely food and great service all goes to make a perfect night out. Excellent place to eat before or after a theatre show. visited Smollenskys The Strand on 11 Feb 2017
12 Feb 2017 by
5

Excellent bar staff. Food good. Nice place to meet friends. visited Smollenskys The Strand on 11 Feb 2017
12 Feb 2017 by
4

Excellent Service from our waiter Jordan. Food was six out of ten. Restaurant seating was cold and therefore uncomfortable throughout. Timothy visited Smollenskys The Strand on 10 Feb 2017
11 Feb 2017 by
3

Lovely staff great food but perhaps when you ask someone if they want cheese on their burger perhaps advise them that it will cost nearly £2 for a tiny grating!! But overall lovely place couldn't.t fault the service x visited Smollenskys The Strand on 25 Nov 2016
07 Dec 2016 by
4

This was my second visit and it didn't disappoint. Once again the food was excellent and so was the service. Looking forward to visiting again next year on my annual visit to London for Christmas shopping, site seeing and a show. Well recommended visited Smollenskys The Strand on 02 Dec 2016
06 Dec 2016 by
5

Superb pre theatre dining experience. Our waiter (Alexander) was charming, funny and extremely professional; he helped to make it a really lovely experience. Very good food too! Thoroughly recommended. visited Smollenskys The Strand on 05 Dec 2016
06 Dec 2016 by
5

It was a staff Xmas party, so I’ll give you some quotes from colleagues and then my overall assessment. “We were not able to go on elsewhere because we spent so much time waiting for our food”. “Wanted to get home early, got back at 12, after over 4 and a half hours waiting. Wish we went elsewhere!!!”. “The veg was cold and raw. I didn’t get my dessert, but I’m quite pleased because it looked like plastic. The service was extremely slow – I think that was strategy to get us to drink more, but even so it was slow in any case. My drink came in a warm glass. Would never go back no matter what month it is”. “Wow….they’re brave asking for feedback!”. I think that gives you an idea of the level of disappointment. My assessment? I think you were grossly understaffed. The servers who were on duty worked hard and it would be unfair to blame them - there were just too few of them. And the food was below average. Let me give some detail. We arrived at 5.55pm for a 6.00pm table and were asked to wait while the lunchtime crowd (it was almost 6pm!!) was cleared away. Once we sat down, we remained seated till almost 11.00pm – FIVE HOURS!!!!!!! Not by choice, I assure you. The servers just didn’t finish bringing our food till that time. And in the time we sat there, we were served lukewarm (but having waited that long just bolted it down, rather than send it back and wait even longer) and uninspiring food - and infrequent drinks. At one point we calculated that we had gone without drinks for nigh on 45 minutes. We’d have been better off popping out to Tesco, on The Strand, and bringing our own drinks. We were there for a party! So overall we were massively disappointed. But Barbara should be commended for trying to put a brave/smiley face on it all (and for offering a reduction in our bill, by way of apology). I don’t blame her personally. She and her servers were let down by the people responsible for staff attendance or recruitment. Overall a very poor effort. visited Smollenskys The Strand on 02 Dec 2016
05 Dec 2016 by
1

Waiting staff practically non existent, the restaurant was out of wine & fillet steak that I was going to order. Say that, the rib eye steak ordered instead was quite nice. Wished for more professional staff (what exactly is the dress code ...?) that would assure we didn't have to wait for drinks orders for ages ... visited Smollenskys The Strand on 01 Dec 2016
05 Dec 2016 by
3

I have never experienced such poor service in my life. The waiter was polite but had clearly never eaten out to know any kind of dining etiquette. Asking my friend to move her arm so he could lean on the table to write down our order (which he got wrong) and passing us a handful of cutlery to set the table ourselves were so poor it was laughable. It was also cold and we were not the only ones sat in scarves and coats for most of the meal. This isn't a cheap restaurant and I will not be returning again. visited Smollenskys The Strand on 30 Nov 2016
04 Dec 2016 by
2

Our experience was very rushed.... the starter wasn't very hot and our main was given very quickly after it this also wasn't very tasty. also had a dirty wine glass which wasn't great. One good thing was our waiter (Perry) was very friendly! Unfortunately we won't be returning to this restaurant. visited Smollenskys The Strand on 03 Dec 2016
04 Dec 2016 by
1

We have been coming here on our annual trip to London for years. A restaurant with so many happy memories...... WHATS HAPPENED? We were so disappointed this evening as we had such terrible service. It was like a different place!! The service was dreadful. All of the staff were just too busy be able to care. My 10 year old daughter was given the wrong meal and it took over 30 minutes to get the right food. Getting the attention of a waiter/waitress was impossible as they avoided eye contact at all costs. After being a loyal customer for many years I am sad to say that something has changed..... Its such a shame and no body seemed to care 😤 visited Smollenskys The Strand on 03 Dec 2016
04 Dec 2016 by
1

The worst dining experience I've had in central London for many many years. Arriving at the restaurant there were no tables ready for us, we had to almost beg for the waiters to come to our table, the menu on the website was different to the menu in the restaurant, we were left with a jug of water for 15 minutes without any glasses to drink from it, and the food was just about edible. Left very disappointed with what I had thought was a London favourite. visited Smollenskys The Strand on 02 Dec 2016
04 Dec 2016 by
1

Food excellent service hit and miss visited Smollenskys The Strand on 02 Dec 2016
03 Dec 2016 by
3

Lovely waiters and food - just check your bill at the end! Prices changed despite being advertised in restaurant and on menu. visited Smollenskys The Strand on 02 Dec 2016
03 Dec 2016 by
4

Booked a table for 6:00 pm on 29/11 as a special birthday treat for my son who was 14. The staff couldn't have been nicer and made us feel very welcome. We chose from the Pre-Theatre Menu (available until 7:00 pm) and the food was fabulous! Great food, great price!! My son had ribs to start, steak with chips then banoffi pie - he knows his food and was really impressed. Staff very kindly treated him to a non-alcoholic cocktail which was a lovely surprise and went down a treat; his birthday dinner, theatre to see Charlie & the Chocolate Factory, and the background chill of the piano keys whilst eating some excellent food - all added to a great evening .... always loved Smollenky's and knew I was right about making my son's west end restaurant debut here. We live in Kent now but will be back soon as it's a fabulous place to eat and the staff are all and more to help make your time there enjoyable. Glad to leave this review and we will see you soon x visited Smollenskys The Strand on 29 Nov 2016
01 Dec 2016 by
5

Nice food, good friendly service visited Smollenskys The Strand on 27 Nov 2016
29 Nov 2016 by
4

The food was good, and reasonably priced. The staff were lovely, and attentive without being overly so. Will definitely recommend. Thank you visited Smollenskys The Strand on 26 Nov 2016
28 Nov 2016 by
5

Always busy but nice food and great atmosphere visited Smollenskys The Strand on 26 Nov 2016
28 Nov 2016 by
4

Perfection! Excellent service, could not fault it. Great Food good prices. Wonderful ambience. visited Smollenskys The Strand on 25 Nov 2016
28 Nov 2016 by
5

Food and cocktails were great but having requested a bottle of champagne and a candle in the dessert before arriving, on arrival and 10 minutes before dessert was ordered I was extremely disappointed that no champagne or candle arrived. I would not recommend the restaurant for special occasions as its the little things that matter on these occasions. visited Smollenskys The Strand on 26 Nov 2016
28 Nov 2016 by
2

The only thing that let this place down was the service, the restaurant wasn't even busy and there were loads of spare tables and the service was incredibly slow and despite pre-ordering drinks for when we got there I had to remind them and chase them on it. The food was good, but wouldn't go back because the service was so poor. visited Smollenskys The Strand on 26 Nov 2016
28 Nov 2016 by
2

Food was delicious as always but could do with some more staff as a large party came in and there didn't seem enough to deal with the needs of all the customers. We had to wait a while for our drinks. visited Smollenskys The Strand on 25 Nov 2016
27 Nov 2016 by
4

Starters portions were small. The chilli main portion small. Cheesecake and banoffee pie awful. visited Smollenskys The Strand on 25 Nov 2016
27 Nov 2016 by
1

Had to cancel by leaving a message as there was no answer or opportunity to reschedule. Disappointed. visited Smollenskys The Strand on 24 Nov 2016
26 Nov 2016 by
1

Place was nice, it was quiet, but you expect that on a midweek night to be fair. Unfortunately, the food was average, but staff were extremely friendly, accommodating and service was on point. If you are a foodie, then you might want to research a bit more the area as I am sure that there may be better places to go where value for money is higher - this is not a reflection on the staff, I must make that clear, they were great. But I feel that if you have more plate than food, this is an issue and unfortunately, this happens a lot in places that have extremely high rents to factor into prices. Having said that, I did use a tastecard, so I didn't pay full price (I wouldn't pay full price for it anyway) and my dining partner said he would definitely bring his wife back there, so can't have been all bad! 3 stars from me visited Smollenskys The Strand on 23 Nov 2016
25 Nov 2016 by
3

Our dinner at Smollenskys was good, the atmosphere was lovely with the pianist playing in the background. Our food order got a little muddled but was sorted very efficiently. Thank you visited Smollenskys The Strand on 23 Nov 2016
25 Nov 2016 by
4

Food was cold, late and we wasn't even told what steak was what, very disappointing. visited Smollenskys The Strand on 18 Nov 2016
21 Nov 2016 by
2

Thanks to everyone at Smollenskys for looking after me and my friends. Had a lovely evening and staff were great. xxx visited Smollenskys The Strand on 18 Nov 2016
21 Nov 2016 by
4

efficient service which is just what you need before a trip to the Theatre. Good food visited Smollenskys The Strand on 10 Nov 2016
18 Nov 2016 by
4

If you are looking for a short of American Diner experience than this is the place for you. Unfortunately it was difficult to hear the piano. My partner's food was great (fish cakes), my steak was OK. It was interesting that the place was probably only 50% full, but a party table was waiting forever to get enough wine classes. Friendly staff apart from the bar woman (?) who was very rude to the staff. Mandy visited Smollenskys The Strand on 15 Nov 2016
18 Nov 2016 by
3

2 minor lapses .. had to remind waiting staff on items requested .. Food delicious .. Quantity great value .. we will be back .. Many thanks visited Smollenskys The Strand on 15 Nov 2016
17 Nov 2016 by
4

Very accommodating to our large party. Friendly staff, great atmosphere and good food! visited Smollenskys The Strand on 12 Nov 2016
14 Nov 2016 by
5

very nice meal and venue, the staff were very helpful and friendly would defo go again and recommend. we had the theatre meal good choice of food and quick service. visited Smollenskys The Strand on 12 Nov 2016
14 Nov 2016 by
5

Had an amazing time! The food was delicious visited Smollenskys The Strand on 12 Nov 2016
14 Nov 2016 by
5

Good food and nice atmosphere. Were caught out on the 12.5% service charge also being added to the drinks, but otherwise everything was fine. visited Smollenskys The Strand on 08 Nov 2016
14 Nov 2016 by
3

It was OK, wrong starter arrived, venue very cold had to keep jackets on. We got a 2 course pre theatre complimentary meal so it was free. Food was average but to be honest that's all we expected. Would I go again and pay for meal..... No i wouldn't visited Smollenskys The Strand on 10 Nov 2016
12 Nov 2016 by
3

always wanted to go here as had a great reputation ; has a great location but place a bit dated ; food was fantastic though and good value but service was appalling !! offered 1/2 price dinner next time but in truth will never go back visited Smollenskys The Strand on 22 Oct 2016
12 Nov 2016 by
1

Pleasant helpful staff, good service, delicious food, good portions, good value. visited Smollenskys The Strand on 09 Nov 2016
11 Nov 2016 by
5

Super place with super plates! (of food that is .... ) We had a group of 8 on a works outing, super friendly staff, who were up for a laugh and joke, food was excellent and good value for money in pleasant surroundings. Would recommend for similar events! Thanks visited Smollenskys The Strand on 02 Nov 2016
10 Nov 2016 by
4

Although the service and food was good when we asked about the half price cocktails as we were there after 5 pm we were told that this only applied Monday to Friday. On checking your website when I returned it says it applies all week. This spoilt what would have been a good lunch. visited Smollenskys The Strand on 05 Nov 2016
08 Nov 2016 by
3

Food medium quality - staf friendly - music too loud (restaurant) - visited Smollenskys The Strand on 04 Nov 2016
07 Nov 2016 by
3

Very helpful staff, lovely meal and great value for money, we will definitely be visiting again visited Smollenskys The Strand on 05 Nov 2016
07 Nov 2016 by
5

Good food. Quick service. pre theatre menu had nice choice. visited Smollenskys The Strand on 04 Nov 2016
06 Nov 2016 by
4

Food great, staff superb, wonderful sound of the piano playing....a perfect early pre theatre meal, thanks visited Smollenskys The Strand on 02 Nov 2016
04 Nov 2016 by
5

Great food and atmosphere. A perfect pre theatre restaurant. visited Smollenskys The Strand on 01 Nov 2016
03 Nov 2016 by
5

very good place to take the children for food before a show good service and nice food visited Smollenskys The Strand on 29 Oct 2016
02 Nov 2016 by
5

Disappointed that we had been overcharged for 3 steaks when only had 2 . Little sincerity to correct the error despite Smollenskys admission visited Smollenskys The Strand on 29 Oct 2016
31 Oct 2016 by
2

Excellent service. Wonderful food and overLl great experience. Will recommend and definitely return. visited Smollenskys The Strand on 29 Oct 2016
31 Oct 2016 by
5

Eexcelloant service and lovely meal. Thank you visited Smollenskys The Strand on 29 Oct 2016
31 Oct 2016 by
5

The food was cooked to a high level, very tasty, good atmosphere, Be quick with your drinks or they will remove them from your table before you are finished, also they over charged , but I was in a rush so just paid them :) visited Smollenskys The Strand on 29 Oct 2016
31 Oct 2016 by
3

Food was great and got a lot included in our theatre deal which we weren't expecting. Drinks were quite exspensive but guess that's just London! visited Smollenskys The Strand on 28 Oct 2016
30 Oct 2016 by
4

Good food, good service, great piano! visited Smollenskys The Strand on 26 Oct 2016
28 Oct 2016 by
4

Excellent food, service & atmosphere, Would definitely be back and would recommend. visited Smollenskys The Strand on 24 Oct 2016
26 Oct 2016 by
5

Hamburger meat not very good visited Smollenskys The Strand on 21 Oct 2016
25 Oct 2016 by
2

Very nice people and great service! Monika visited Smollenskys The Strand on 21 Oct 2016
25 Oct 2016 by
5

Had to wait for food but server full of apologies and took service charge off bill but food and atmosphere was excellent so we tipped anyway will return visited Smollenskys The Strand on 22 Oct 2016
24 Oct 2016 by
4

Let down by very poor service. visited Smollenskys The Strand on 22 Oct 2016
24 Oct 2016 by
1

Booked online... Outlined special dietary requirements for my partner. Arrived had a drink at the bar, staff were friendly. We were then shown to our table, ready to order we were then told my partner could not have any sides except salad... Why I was not contacted when I booked this table to specify this I do not know. Apparently this is down to the sales team, very poor customer service. visited Smollenskys The Strand on 21 Oct 2016
23 Oct 2016 by
1

Second time of visiting this year. Great food and service. Highly recommended Ken visited Smollenskys The Strand on 18 Oct 2016
20 Oct 2016 by
4

Friendly staff but service very slow during a Saturday lunch. Food order was wrong, brought a beef burger for a vegetarian, but they were very apologetic and gave a free cocktail to make up for it. Venue was good, spacious and good vibe. visited Smollenskys The Strand on 15 Oct 2016
18 Oct 2016 by
2

My daughter had a fabulous birthday lunch on Sunday. Waiter was lovely and food was great! visited Smollenskys The Strand on 16 Oct 2016
18 Oct 2016 by
5

Disappointed that our favourite Alabama Slammer wasn't on the cocktail list and they didn't have the ingredients to make one. visited Smollenskys The Strand on 15 Oct 2016
17 Oct 2016 by
3

Great location, decor and atmosphere. Seated immediately. Server was very inattentive. Incorrect wine delivered, had to be changed. Starters and mains delicious. Peanut butter cheesecake nothing like described on menu – no flavour of peanut butter, no pistachios. Overall a nice pre-theatre visit but won't be returning. visited Smollenskys The Strand on 15 Oct 2016
17 Oct 2016 by
3

Not impressed with the food at all or the service. Really disappointing! Lauren visited Smollenskys The Strand on 07 Oct 2016
09 Oct 2016 by
2

My husband and I booked in for a pre-theatre , two course meal at 6 p.m. When our main course had not arrived by 7.10 we had to leave hungry! We did not have to pay for the bottle of wine or starter that we had consumed but this did not make up for the lack of food. We have been offered a free meal with wine next time we travel to London but have no proof of this offer, so we will see if they are true to their word. We were extremely disappointed -- my husband had to wait and buy a pasty at Waterloo on our way home -- I was past eating by then! suecleworth visited Smollenskys The Strand on 05 Oct 2016
07 Oct 2016 by
1

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