Blocking customers from receiving a follow up (leave a review) email

If a customer complains after their visit and you don't want Collins to then send them the auto follow up email.

In your main booking enquiries list, search for the customer

Click on the booking to bring up the booking details pop up

Click on the “Emails” section (This will only be visible if you've turned this auto email on Setting your Auto follow-up (leave a review) email)

Tick “Don’t send follow-up email”

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